LQ Sidcup reviews

Hi Mathilde,We welcome your review and although you’re dissatisfied with the service received, we’d like you to know your comments are still very important to us.We’ve certainly taken onboard your dissatisfaction as we’re always looking at ways to further improve the services we deliver, and your feedback will certainly help us along the way in making those improvements.If of course there’s anything we can do to help with any outstanding concerns you have with us, please kindly let us know and we’ll be more than happy to offer further help to you We have a fabulous team here and you’re more than welcome to email us at any time at lqdirect@lqgroup.org uk. It’ll be most helpful too if ‘Trustpilot’ is used as your email subject when contacting us on this occasion.Many ThanksCustomer Service Team

Hi Joshua,Thank you so much for giving us a 5-star rating! 😊We're glad to hear that the process went smoothly after the initial stage. We apologise for the delay in reaching the survey stage and any inconvenience it may have caused. We're always looking for ways to improve our services and we'll certainly take your comments into consideration.We appreciate you taking the time to share your experience with us, and we thank you once again for your feedback; it truly means a lot to us.Customer Service Team

Hi John,Thanking you for your fabulous review! 😊It's great to hear you've had a positive experience and our gas contractor has done an amazing job. We love how the engineer was polite and explained everything to you, this is fantastic to hear and it's certainly the kind of service we expect from our contractors too.Many thanks again for your feedback, it's greatly appreciated and it’s most valuable to us as well.Customer Service Team

Hi John,Thank you very much for your review.Gas contractors have to make sure they start making arrangements and book appointments around three months prior to the expire date of the certification of the previous service. We understand this might be frustrating to some and we're truly sorry.Many Thanks Customer Service Team

Hi Natasha,Thank you for sharing your feedback with us. We're very sorry to hear about your dissatisfaction with our repair services, and we sincerely apologise for any misunderstanding that may have occurred during the repair process. Our team has investigated the issue and arrangements have been made to return to your home to address the repair. We understand the delay has been frustrating, and we trust that the repair is now progressing as expected. If you have any further questions or concerns, please feel free to reach out to us. We're here to help and we'll gladly do our best for you.You can contact us through any of your preferred channels or by email at lqdirect@lqgroup.org.uk. If email is your preferred option, we kindly request 'Trustpilot' is used as your email subject.Many Thanks,Customer Service Team

Hi Emily, Thank you for the 5 stars! The Gas safety checks are one of our top priorities to keep our residents homes safe, so it's great it was carried out quickly and efficiently. Many Thanks Customer Service Team

Hi Santosh,Thank you for bringing this matter to our attention.We sincerely apologise if the repair is taking much longer than you hoped for and we fully understand and appreciate why this would be upsetting for you as well.We would very much love to have the opportunity to obtain an update with the outstanding repair, as well as looking at ways we can further assist you in resolving this matter.Please can you kindly email your details to us at lqdirect@lqgroup.org.uk (with 'Trustpilot' as your email subject) where one of our helpful advisors will gladly do this for you.We look forward to hearing from your soon 🙂Many ThanksCustomer Service Team

Hi D B Robinson,Thank you so much for your 5-star review! 😊It sounds like everything went perfectly with your appointment. It makes us very happy to know your medical situation was taken into consideration and our operative was helpful in putting your mind at ease too. This is most certainly the kind of service we expect from our staff, so your feedback is reassuring for us to hear as well.We hope to be of assistance to you again soon, so feel free to let us know if there's anything else we can help you with.Many ThanksCustomer Service Team

Hi Janice,Thank you so much for the 5 star review 😊 It's great to read you received an excellent service and this certainly makes us really happy. Many Thanks Customer Service Team

Hi Sadia,Thank you so much for leaving us a review following your recent appointment with us.We’re saddened to learn you’re dissatisfied with the quality of the repair and at the same time we thank you for bringing this to our attention.Although you’ve had a disappointing experience, it’s important for us to learn when things don’t go so well for our residents so we can help in putting right what went wrong.With this in mind Sadia, if you’ve not already reported your dissatisfaction with us, we kindly invite you to email the details to our dedicated team here at lqdirect@lqgroup.org.uk. It’ll be most helpful too if you could use ‘Trustpilot’ as your email subject and if you’re able to send us photos of the repair this’ll be a great help to us as well.Many ThanksCustomer Service Team

Hi Keith, Thank you for raising your feedback with us. We should let you know if an appointment can't be attended so we're really sorry if we have let you down and this has not happened.If the repair has not been completed please contact us via lqdirect@lqgroup.org.uk and if you could use 'Trustpilot' as the subject header and one of our Team will look into this for you and be able to get the appointment confirmed. Many Thanks Customer Service Team

H Barry,We’re extremely saddened to learn of your dissatisfaction but at the same time we’re thankful to you for expressing your feelings with us too.We sincerely apologise if our services have failed to meet your expectations which is naturally concerning for us as we always strive to deliver an amazing service to our customers and residents.We’re always open and willing to discuss your review and concerns in more detail with you, and you’re more than welcome to email the details to our dedicated team where it’ll be our pleasure to arrange contact with you.Contact with us is via email at lqdirect@lqgroup.org.uk and we kindly request ‘Trustpilot’ is included in the subject line of your email too.Many ThanksCustomer Service Team

Hi KEL87,Thank you so much for your fabulous review! We’re delighted to hear you’ve had a positive experience with Swale Heating. They strive to provide our customers with the best possible service, and we appreciate your recognition for their hard work too.Once again, a huge thanks for sharing this with us, your feedback is much appreciated 😊Customer Service Team

Hi Philip,Thank you so much for your feedback.We're very sorry the engineer failed to listen to you, and we apologise profusely if the service you received didn't meet your expectations.We'd like you to know we're here for you and if you need further help from us, please let us know by emailing our dedicated team at lqdirect@lqgroup.org.uk (with 'Trustpilot' as your email subject) where it'll be our pleasure to assist you.Many ThanksCustomer Service Team

Hi Brenda,We welcome your review, and we thank you for expressing your thoughts and feelings too.We honestly feel your frustration with the length of time expected to wait for some repairs and we’re very sorry to have cause this disappointment.We are aware of this happening, and we do try our very best to keep the waiting time as minimal as possible, but we appreciate this doesn’t always happen. However, we’ve taken onboard your feedback as it helps us to understand areas our residents would like to see improvements made. In the meantime Brenda, feel free to email us if there’s anything you need help in resolving and our dedicated team will do their utmost for you.You’re more than welcome to contact us at any time and our email address is lqdirect@lqgroup.org.uk Many ThanksCustomer Service Team

Hi Richard,Thank you so much for sharing your recent experience with us 😊We're delighted to hear that you had a positive experience and that the engineers arrived promptly. We love the efficiency of the service you received from the engineer as well.It's great to know that an additional issue was identified during the same visit, and the engineer took the time to report it to us. We trust that the issue is in good hands, but if you need further assistance, please email your details to us at lqdirect@lqgroup.org.uk (with 'Trustpilot' in the subject line of your email) and we'll be sure to follow this up for you.Many Thanks,Customer Service Team

Hi Kasongo,Thank you so much for your wonderful review! 😊We're so glad to hear you had a great experience and your kind words about the engineer's expertise and helpfulness means the world to us. It's our goal to provide excellent service, and we're thrilled to know we’ve met your expectations.It’s with great pleasure to help and we very much look forward to helping you again soon.Many ThanksCustomer Service Team

Hi Joyce,Thank you so much for your 5-star review!We’re delighted you’ve rated us so highly and you’re pleased with the service recently received from our maintenance team. We’ll be sure to keep working hard to continue offering the same amazing service to our residents 😊In the meantime, we hope we can be of further help to you again soon.Many Thanks Customer Service Team

Hi Deborah,Thank you for taking the time to share your thoughts and feelings with us and we’re truly saddened to read your comments.We’re deeply sorry if our services haven’t quite met your expectations and we certainly feel your frustration this when this happens.We’re of course here to help wherever we can and we’ll always be willing to help with any questions or concerns you may have.If we can be of further assistance and help put right what may have gone wrong, we’d very much love to hear from you to help us make it possible.With this in mind, we kindly invite you to email our dedicated team here at lqdirect@lqgroup.org.uk where one of our advisors will gladly do their best to help. It’ll be most helpful to us as well if ‘Trustpilot’ is mentioned in the subject line of your email too.Many ThanksCustomer Service Team

Hi Christine,Thank you so much for your fabulous review!Firstly, we’re saddened to learn you had a major leak and we can imagine at the time this was worrying experience for you, but we’re super proud of our staff for acting so quickly in such circumstances and arranging for one of our plumbers to attend your home on an emergency call out.Although a repeated visit was required, we sincerely hope the leak was made safe during this time and until another plumber returned to rectify the cause.It truly is wonderful to read such amazing feedback so a huge thank you for sharing your most recent experience with us too.In the meantime, we shall look forward to helping you again 😊Many ThanksCustomer Service Team

Hi Janet,Thank you for your review.Not to worry, we’re thankful to you for answering the questions the best you could as it’s always nice to hear how our residents recent experience went.It certainly sounds as though our plumber made us proud and we’re sorry the flushing mechanism couldn’t be fixed at the time of our plumber’s call. We’re sure our plumber will report back his findings and recommendations so we can progress the repair forward for you.In the meantime, please reach out to us if there’s anything you need help with.Many Thanks Customer Service Team

Hi Elijah,Thank you very much for raising your concerns with us here.We're truly sorry to learn there’s some issues that are causing concern and we’re more than happy to work with you and assist in putting them right.We're confident a resolution can be achieved because leaks, bed bugs and mould and damp issues are all something we can help you with.Please feel free to email the details to us along with your personal details and we'll be sure to provide further help, advice, and guidance to you.Our amazing team here are reachable by email at lqdirect@lqgroup.org.uk and it'll be most helpful to us if ‘Trustpilot' is used as your email subject when contacting us on this occasion.Further to your enquiry regarding moving to another property, there are ways you can move via a mutual exchange which has proven to be the quickest way to find a new home.Additional information about a mutual exchange is available on our website or by following the link below. We hope you find the information useful but we're always willing to help with any questions you may have.https://www.lqgroup.org.uk/your-home/tenants/moving-home/mutual-exchangeMany ThanksCustomer Service Team