LQ Sidcup reviews

Hi OLLA seven,Thank you so much for your review and for bringing this matter to our attention.We're extremely sorry this has happened to you, and we certainly feel your dissatisfaction and the frustration caused to you when this happens.We hope to think K&T Heating has since resolved this for you but if we can be of further help, please let us know and we'll be more than happy to assist in putting right what went wrong.We have a fabulous team here and we're reachable by email at lqdirect@lqgroup.org.uk and we kindly request 'Trustpilot' is used as your email subject when contacting us on this occasion too. Feel free to reach out to us at any time and it'll be our utmost pleasure to help you 🙂Many Thanks Customer Service Team

Hi Ruth.We’re thankful for your review and we love that you’ve rated your recent experience with 5-stars.Most importantly we’re chuffed our electrician delivered such amazing service and you’re happy with the works carried out in your home too.It’s our absolute pleasure to be able to help you and we’re looking forward to helping you again 😊Many Thanks Customer Service Team

Hi Denise,Thank you so much for the 5 star review.We are pleased to hear that any problems you have experienced have been resolved straight away, We really value your feedback and appreciate you taking the time to leave us a review, We can't wait to assist you again in the future,Many Thanks,Customer Service Team

Hi B Westwood,We’re so grateful you’ve taken time out to share your recent experience with us.Your feedback is valuable, and it helps us to understand what an amazing job our staff are doing whilst in our resident’s homes.Most importantly we’re over the moon both Mike and Mark were a pleasure to have inside your home. Plastering certainly is a messy job but we're so pleased they made sure your home stayed clean and tidy 😊Many thanks and we look forward to helping you again.Customer service Team

Hi Amanda,Thank you so much for your amazing review! 😊We absolutely love this and were overwhelmed with your kind comments.It’s so nice to read such amazing feedback, and it certainly makes us proud to know you always have a pleasant experience when contacting us.Many thanks to you again, it’s a pleasure to help you, and we look forward to helping you again soon.Customer Service Team

Hi Paul,Thank you very much for your amazing 5-star review!We're over the moon to know you're loving the service from us, and it makes us proud to know our plumber was a pleasure to be with too.We honestly can't thank you enough for sharing your thoughts with us, it truly means so much and it’s so nice to see our residents are receiving a fabulous service from Customer Services and our maintenance team.We're looking forward to helping you again.... hopefully sometime soon 😊Many ThanksCustomer Service Team

Hi Mr Johnson,Thank you for your review and for sharing your thoughts and feelings with us.We have a duty of care for our residents and we always aim to make sure our residents are at the heart of everything we do so it’s naturally concerning for us to hear of your views.We’d like you to know we’re always willing and open to discussing any concerns you may have as well as working with you in finding a resolution.With this in mind, you’re more than welcome to contact our team here at lqdirect@lqgroup.org.uk (with ‘Trustpilot in the subject line) and it’ll be our pleasure to help with anything that may be concerning for you.Many ThanksCustomer Service Team

Hi Karen, Thanks for leaving us a 5 star review. How lovely that Ellie was able to help get you through to the right person and was able to give you an update. Many Thanks Customer Service Team

Hi Chrissy,Thank you so much for your feedback and for sharing your dissatisfaction with us.Whilst we understand your disappointment with the delay in receiving a response, we strongly advised that all urgent matters are called through to us so we can assist with the issue immediately.Regrettably, during busier periods all online or email requests may not always be responded to straight away. As much as we try hard to provide a timely and responsive service to all our customers and residents, sometimes unexpected high volumes may cause a delay to which we offer our sincerest apology for any upset or frustration this causes.We sincerely hope the matter has since been resolved, but if for any reason you still need our help, please do let us know by email at lqdirect@lqgroup.org.uk (with ‘Trustpilot’ as your email subject) where we’ll be sure to do our best for you.Many ThanksCustomer Service Team

Hi Craig Thank you for taking the time to leave us a review and for bringing your concerns to our attention.We’re truly saddened to hear of your dissatisfaction, and we apologise profusely if we haven’t provided the service you hoped to receive from us.We’d very much love to have the opportunity to look into the delay with your complaint and provide you with an update on how it’s progressing.To help us achieve this, we kindly invite you to email the details to us to include your full address, where we’ll be more than happy to do this for you.Our contact email to reach us on is lqdirect@lqgroup.org.uk and it’ll be most helpful to us if Trustpilot is used as your email subject on this occasion.We look forward to hearing from you soon.Many ThanksCustomer Service Team

Hi Dolores,Thank you so much for sharing your recent experience with us.We're sorry to learn this is the kind of service you've experienced and we honestly understand why this has caused some dissatisfaction, but we're most grateful to you for sharing this with us as it also helps us to understand where we could do better.By all means, if there's anything further we can do to help, please let us know by email at lqdirect@lqgroup.org.uk (with 'Trustpilot' in the subject line) where we’ll be sure to do our best for you.Many ThanksCustomer Servicer Team

Hi Karen, We would like to thank you for raising your concerns with us and writing a review. We're truly sorry to hear about your recent experience. We strive to provide excellent service and it's clear we fell short this time. So we can make sure this matter is addressed for the engineers future training, it would be great if you could email us lqdirect@lqgroup.org.uk using 'Trustpilot' as you subject header and we'll be sure to action your concerns appropriately. Many Thanks Customer Service Team

Hi Selma,It's our pleasure to help and you're most welcome too 😊Thank you so much for leaving us a review, your feedback is greatly appreciated and we're over the moon you had a 5-star experience with us.We're looking forward to helping you again.... hopefully sometime soon!Many ThanksCustomer Service Team

Hi Annie,Thank you so much for your glowing review! 😊It's so lovely to hear our Customer Service Advisor was understanding and helped you with your enquiry. Your contact with us has made us proud to know we have such a great member of the team.We'll be sure to share your kind words with the Customer Service Advisor you spoke to and we're sure she'll be just as happy as we are to read your kind comments too.Many ThanksCustomer Service Team

Hi Alan -Ahmed,Thank you so much for leaving us a review!We value your feedback, and we thank you for taking time to share your thoughts with us too.We're truly saddened to see your 1-star review, but we'd like you to know we're always willing to discuss any concerns you may have in more detail with you.Please feel free to email your details and concerns to us at lqdirect@lqgroup.org.uk (with 'Trustpilot' as your email subject) and our dedicated team here will be more than happy to help.Many ThanksCustomer Service Team

H Michelle,We appreciate you taking the time to share your recent experience and we're extremely saddened to hear K&T failed to attend and reset the boiler.If you're not already in touch with us and still need our assistance, please can you kindly email the details to us and our dedicated team will ensure this is resolved for you. When contacting us in this way, we kindly request 'Trustpilot' is used as your email subject and we recommend sending this to lqdirect@lqgroup.org.ukMany ThanksCustomer Service Team

Hi Mathilde,Thank you for sharing your thoughts with us.We're truly saddened to read your comments and we deeply apologise if we haven't provided you with the help and support you were hoping for. We understand your frustration when this happens and we're sorry for any upset caused.We're here to assist you in any way we can, and if you need further help, please don't hesitate to reach out to our dedicated team at lqdirect@lqgroup.org.uk with 'Trustpilot' as your email subject. We will do our best and utmost to assist you 🙂Many Thanks,Customer Service Team

Hi Ryan,Thank you so much for your review and feedback.We really appreciate it and happy to read the bath panel was fixed, but at the same time saddened it wasn't arranged to be done after the flooring works. If you require any help with further repairs following the flooring job is completed, please contact our customer services on 0300 456 9996 or email us at lqdirect@lqgroup.org.uk with 'Trustpilot' in the subject and our dedicated team will help. Many Thanks Customer Service Team

Hi Laura E,Thank you for your review and for rating your recent experience with 4-stars🙂It’s reassuring for us to hear the engineer was quick and tidy during their recent visit and we very much appreciate you sharing your experiences with us too.We sincerely apologise for any disappointment caused with the engineer arriving earlier than expected and we fully understand this may not be suitable for everyone. We do encourage our contractors to contact you in the first instance should circumstances change with your appointment so we’re really sorry if this didn’t happen on this occasion, but we appreciate you letting us know so we can provide feedback to our contractor.Many ThanksCustomer Service Team

Hi Tricia,Thank you for sharing your recent experience with us.We're delighted to hear that you had a positive experience with our customer service advisor and contractor. It's also lovely to learn that you found the process quick and easy, and most importantly, with no hiccups involved.It’s our pleasure to help, and we hope to be of assistance again soon 🙂Many Thanks,Customer Service Team

Hi Mrs Damba,Thank you very much for your amazing review!We’ve enjoyed reading your review and it’s lovely to know our locksmith was friendly and helpful. It's also nice and reassuring to know you felt at ease whilst he carried out the repair in your home.We're truly delighted you’ve had such a wonderful experience and we can’t thank you enough for sharing your experience with us too.Many thank again Mrs Damba, and we’re looking forward to helping you again soon.Customer Service Team

Hi Maurice,We welcome your review, and we'd like to thank you for sharing your feelings of dissatisfaction with us.We're saddened to hear this is happening with our contractors and at the same time we fully understand why this would be disappointing for you as well.Sadly, we unfortunately don't have access to all our contractors’ booking systems as they like to manage their own appointments, therefore it's not always possible to provide an appointment date when raising an order to them on your behalf. We do however expect our contractor to contact you and make these arrangements directly with you, so it's also naturally concerning for us to hear this isn't always happening.If we can be of further assistance or if you need help in obtaining an appointment date, please do let us know and we'll be sure to help you in resolving this matter.Please feel free to reach out to our dedicated team here at lqdirect@lqgroup.org.uk with ‘Trustpilot' as your email subject and we'll gladly help you further with your enquiries.Many ThanksCustomer Service Team

Hi Karen,Thank you so much for your review! 🙂We're so sorry to learn that the issue persists, and we're committed to helping you find a resolution.We trust our operative has reported this issue to us with his findings. However, if you need further help with this, please do let us know, and it'll be our pleasure to further investigate this matter for you.We have an amazing team here willing to help, and we're reachable by email at lqdirect@lqgroup.org.uk. Please kindly use 'Trustpilot' in the subject line of your email too. Many Thanks,Customer Service Team

Hi John,Thank you so much or taking the time to leave us a review.We’re deeply sorry to hear about the passing of your mother, we understand that this is a very sad and difficult time for you.We appreciate your continued loyalty to our organisation, and we love that you’re loving the service we provide.Sending you our condolences and deepest sympathy, and please do not hesitate to contact us if there’s anything we can do to help.Many thanks again for your feedback!Customer Service Team