LQ Sidcup reviews

Hi JW,Thank you for leaving us a review.We’re truly sorry to learn you’ve had a disappointing experience and furthermore to hear there was an issue with the boiler leaking.We trust all is in hand in resolving this for you but please don’t hesitate to let us know if you need further help from us.We welcome contact through any of your preferred channels or by email at lqdirect@lqgroup.org.uk. If email is your preferred method of contact, we kindly request ‘Trustpilot’ is used as your email header on this occasion.Many ThanksCustomer Service Team

Hi Diana,Thank you so much for your wonderful review! 😊We absolutely love this, and we’re so pleased all went well with your Gas Safety appointment. It's also lovely to hear the engineer was a pleasure to be with whilst spending time in your home too.We’re so thankful for your feedback. It truly means the world to us, and we look forward to helping you again soon.Customer Service Team

Hi Animal Ambulance Andy Swindell,Thank you for leaving a 4-star review!We appreciate you taking the time to share your recent experience with us, and we're glad to hear that our electrician was able to resolve the issue promptly.We can imagine having no electricity after hours was a worry, so it's great to hear that you were satisfied with the service received.Many thanks again for your feedback; it's greatly appreciated 🙂Customer Service Team

Hi Showmita,We welcome your review and we thank you for bringing each of your concerns to our attention.We're so sorry you're experiencing network connections inside your home; we can imagine the frustration this is causing, and we'd very much love to be able to look into this further for you. Sometimes with new developments delays with services can occur but we'll be sure to obtain an update for you.If you haven't recently contacted us about this issue, please feel free to email us at lqdirect@lqgroup.org.uk (with 'Trustpilot' as your email subject) where it'll be our pleasure to direct your enquiry to our dedicated team who'll be more than happy to help.Many ThanksCustomer Service Team

Hi Thomas,Thank you so much for taking the time to leave us a review following the recent visit to rectify the guttering problem.We're over the moon to learn this has finally been resolved despite having to follow this up with us to which we apologise profusely for. We can imagine it's a huge relief to no longer have rain entering your home through the extractor.Once again Thomas, we’re sorry for the delay in resolving this but many thanks for the feedback and we look forward to being of help to you again sometime soon 😊Customer Service Team

Hi Steph,Thank you so much for your 4-star review!🙂It's lovely to hear our operative was friendly during your recent appointment and it certainly makes us happy to hear this too.We're so sorry another visit is needed to complete the repair; we feel the frustration this can sometimes cause, and we sincerely hope it hasn't caused too much of an inconvenience as well.We trust the repair is in great hands to ensure the works are completed but if for any reason you need help from us, please kindly let us know by email at lqdirect@lqgroup.org.uk (with 'Trustpilot' as your email subject) where our dedicated team will be more than happy to help you.Many ThanksCustomer Service Team

Hi,We value your feedback, and we thank you for taking the time to share your thoughts with us too. We're saddened to hear you feel this way but at the same time we appreciate why this would be disappointing for you. We can help with all repairs therefore, please let us know by reaching out to us and it'll be our utmost pleasure to do our best for you. We have an amazing team here who are reachable at lqdirect@lqgroup.org.uk and we kindly request 'Trustpilot' is used as your email subject when contacting us on this occasion. Many Thanks Customer Service Team

Hi Ertough,Thank you so much for your review 😊 We really appreciate it and truly happy to read this. Many Thanks Customer Service Team

Hi Grace,We really appreciate you taking the time to share your experience with us, and we’re chuffed to hear the whole process from raising the repair to resolving the issue went very well for you.It makes us happy and proud when our staff deliver such amazing service to get super quick results, especially with an emergency situation like yours.Many thanks again for your wonderful feedback, is greatly appreciated and we look forward to being of assistance to you again 😊Customer Service Team

Hi Tina,Thank you so much for leaving us a 5-star review!We're delighted you've had the best possible experience, and we're super proud to learn that the guy you spoke to was kind and caring towards your situation. This is fantastic to hear, and it's certainly the passionate service we always aim to achieve.Many thanks again for your amazing review, and we'll be sure to share your feedback for you.It's a pleasure to help, and we hope to be of assistance again soon 😊Customer Service Team

Hi Georgina,Thank you for taking the time to leave us a review following your recent visit with our gas contractor.We understand your frustration with having to turn on the boiler yourself after the engineer's checks, and we’re truly sorry to learn this wasn’t done prior to the engineer leaving your home.We appreciate you letting us know, and we’ll be sure to share your feedback with our contractor to prevent the same from happening again.In the meantime, if there’s anything further we can do for you, please let us know by email at lqdirect@lqgroup.org.uk, where one of our helpful advisors will be happy to help. We kindly request ‘Trustpilot’ is used as your email subject when contacting us on this occasion too.Many Thanks,Customer Service Team

Hi Raymond,Thank you so much or your 5-star feedback for our maintenance operative 🙂Your review is valuable to us and we can’t thank you enough for sharing you experience and feelings with us too.It saddens us to know having to chase for repairs and we offer our sincerest apology for the inconvenience this is causing you.We'd love to help with your repairs and if you haven't recently contacted us, please feel free to drop us an email at lqdirect@lqgroup.org.uk (with 'Trustpilot' as the email subject) and we'll be sure to check on the progress of the repairs for you.Many ThanksCustomer Service Team

Hi Susana,Thank you very much for your 5-star review! 😊We appreciate your feedback and for sharing your journey into finding a new home. It’s certainly reassuring for us to know all went well and smoothly too.It really is with great pleasure to read such amazing feedback so many thanks once again for your amazing review and we wish you lots of happiness in your new home too.Customer Service Team

Hi Emma,Although you appear unhappy with your recent experience, we appreciate you taking the time to leave us a review and for sharing your concerns with us.We're very sorry you've had a traumatic experience, if you haven't already reported this matter to us and need our help in resolving any outstanding concerns, we kindly invite you to reach out to our team here who'll be more than happy to do their best for you. It's equally important for us to know when things don't go so well for our residents so we can assist in putting them right.Please feel free to drop us at email at lqdirect@lqgroup.org.uk (with 'Trustpilot' as your email subject) where our team will gladly help with your concerns.Many ThanksCustomer Service Team

Hi Richard,Thank you for sharing your experiences with us.Your feedback is important to us and we’re very sorry to learn of your dissatisfaction with our repairs service.When arranging repairs, various factors are taken into consideration to help us determine if an emergency call out is essential. Our staff are trained to assess the seriousness of the matter, if there's any vulnerability in the property, and any risks that may be involved. Providing the repair meets this criteria, an emergency call out should be raised accordingly and in line with our repairs policy and procedures. Whilst we aim for a first call fix, during emergencies this may not always be possible, and our priority is to make the situation safe. For all non-urgent related repairs, we will always offer the first available appointment to you. We understand there may be delays at times and we apologise for any inconvenience and disappointment this causes. We really hope you find this information helpful and useful and if you feel we haven't met these expectations, please do let us know, and we'll be more than happy to investigate further.Rest assured we've taken on board your feedback too as it certainly helps us improve our services. If of course we can be of further help or assistance, please know you can always reach out to our dedicated team at lqdirect@lqgroup.org.uk, and by ensuring 'Trustpilot' in the subject line of your email too.Many ThanksCustomer Service Team

Hi CSmith, We're sorry to read you've had such a negative experience. We take your feedback very seriously and are always looking into ways to improve. There are times when we receive a higher volume of contact and this can lead to delays. We understand this can be frustrating and can assure you we're working hard to get through and respond to everyone. If there is anything you need to report or discuss we would really like to hear from you. Our Customer Service Team want to help so please email lqdirect@lqgroup.org.uk and it would be great if you use 'Trustpilot' as the subject header. Many Thanks Customer Service Team

Hi David,Thank you so much for taking the time to let us know how your recent appointment went for you.We're so sorry to hear the walls in your home start to crumble when trying to apply screws, we can imagine the problems this must have caused. It’s good to hear our maintenance team were able to find an alternative option to secure the banister for you.We sincerely hope this has resolved the issues but please do let us know if the same issue continues to happen.In the meantime, a huge thanks to you for sharing this with us and for rating our services with 5-stars 🙂Many ThanksCustomer Service Team

Hi Rachel,Thank you so much for your fabulous review! It sounds like your recent visit went perfectly for you, and we're chuffed to hear Dave delivered an amazing service too.We really do appreciate you sharing your recent experience with us and we’re looking forward to helping you again…hopefully sometime soon🙂Many ThanksCustomer Service Team

Hi Elliot,Thank you for your review! We appreciate you taking the time to share your experience with us.We're sorry to hear that you're not entirely satisfied with the quality of the repair, but we're glad to know that you've since been in touch with us.If there's anything else we can do to assist, please don't hesitate to reach out. Our dedicated team can be contacted via email at lqdirect@lqgroup.org.uk, and we kindly ask that you use 'Trustpilot' as the subject of your email.We're here for you, and you're more than welcome to contact us anytime 🙂Many Thanks,Customer Service Team

Hi Peter,Thank you so much for your fabulous review!Your praises for Caron mean the world to us and we're chuffed to hear he's doing an amazing job in delivering a great service.If of course there's anything further you need help with, please let us know and you never know Caron may return 😀Many thanks again!Customer Service Team

Hi Miss Smith,Thank you so much for your fabulous review!Your heartfelt comments mean the world to us, and we're delighted to hear you're happy with your experience in our Sheltered Housing. Providing comfortable and safe living spaces at an affordable price is so important to us too, and it is rewarding to know that we are meeting your expectations.Many thanks again for sharing this with us; your feedback is greatly appreciated! 😊Customer Service Team

Hi Comfort,Thank you for your review.We welcome your feedback and apologise for any inconsistency in communication. We value transparency and strive to provide accurate and clear information at all times.We'll be more than happy to investigate this matter further and ensure it does not happen again.To assist us in this process, please can you kindly email your concerns to us at lqdirect@lqgroup.org.uk (with 'Trustpilot' as your email subject), and we will gladly look into this for you.Many Thanks,Customer Service Team

Hi Chris,Thank you so much for your 5-star review!We appreciate your kind words about the quality of our work, and we're over the moon that you're happy with the service provided by our plumbers.We understand your perspective on their football team preference, and we appreciate your feedback surrounding this too 🙂Many thanks again for sharing this with us and we look forward to helping you again soon.Customer Service Team

Hi Anna,We're deeply saddened to hear of your feelings and at the same time we appreciate you sharing your feelings with us too.All our reviews are from genuine experiences with our residents and customers and we're very sorry if your experiences haven't been the same. It's naturally concerning for us to learn this too, but we’d like you to know we’re always willing to discuss any concerns in more detail with you and of course offer our help and support wherever we possibly can.We have an amazing team willing to help and you’re more than welcome to reach out to us at any time at lqdirect@lqgroup.org.uk (with ‘Trustpilot’ as your email subject) where it’ll be our utmost pleasure to arrange contact with you.Many ThanksCustomer Service Team