LQ Sidcup reviews

Hi The Lady,Thank you so much for your review!We’re saddened to read your comments and it’s naturally concerning for us as well to learn there’s a few things that may need our attention.It’s important to us to make sure repairs are raised accordingly and completed satisfactorily, therefore it’s upsetting for us to hear stuff keeps breaking.It’ll be out utmost pleasure to discuss your review in more detail with you and to help with any outstanding repairs. To help us make it possible we kindly invite you to email your concerns to us at lqdirect@lqgroup.org.uk and by ensuring ‘Trustpilot’ is mentioned in the subject line of your email too.Many ThanksCustomer Service Team

Hi Miss Hartley,Thank you so much for your review.We're so appreciative of your feedback and we thank you for sharing your concerns with us too.We can see why long outstanding issues would be disappointing and we'd very much love to have the opportunity to work with you in resolving these.To help us make it possible we kindly invite you to email your concerns to us along with your full address where our amazing team here will glad help.Our email address to contact us on is lqdirect@lqgroup.org.uk and it’ll be most helpful if ‘Trustpilot’ is mentioned into the subject line of your email too.We hope to hear from you soon🙂Many ThanksCustomer Service Team

Hi Robert,Thank you so much for your amazing review!We're thrilled to hear Tia delivered such wonderful support during your first-time home buying experience. It's great to know that she took the time to explain everything thoroughly throughout your journey with us too. Your feedback is certainly reassuring for us, and we're sure Tia will be delighted to know she's done a fabolous job in helping you.Wishing you all the happiness in your new home Robert! We hope you settle in well and create many happy memories to cherish 😊Many Thanks,Customer Service Team

Hi Mick,Thank you for taking the time to leave us another review and for sharing your disappointment with us.We've had further look into your repair for the footpath and we can confirm we've offered you the earliest available appointment. We appreciate this may seem a bit of a wait, but unfortunately we're unable to complete repairs of this nature as an emergency and it's inevitable more time is required. Rest assured our work planners constantly monitor appointments and if we're able to bring the date forward we will be in touch with you.We are by no means refusing to repair the path for you Mick, and we hope you'll understand that we just need a little more time to be able to complete this for you.ThanksCustomer Service Team

Hi Susan.Thank you so much for your review!We appreciate you letting us know the leak inside your home is still ongoing and we sincerely apologise for the delay in resolving this for you.If you’re not already in touch and need our help in resolving this. we’d very much love to hear from you.We have a fab team here willing to help and we can be reached by email at lqdirect@lqgroup.org.uk and we kindly request ‘Trustpilot’ is mentioned in the subject line of your email too.Many Thanks Customer Service Team

Hi Cadda,Thank you so much for leaving us a review.We're very sorry to learn you've had a disappointing experience and you feel ignored.We appreciate why a health and safety issue is worrying for you, and we'd love to further assist you and help with your concerns.Please feel free to email the details to us at lqdirect@lqgroup.org.uk where it'll be our utmost pleasure to help. It'll be most helpful to us as well if you could kindly use 'Trustpilot' as your email subject on this this occasion too.Many ThanksCustomer Service Team

Hi Lynne,Thank you very much for your fabulous review!We're truly delighted the engineer delivered a fantastic service and we love that he put your mind at ease despite the boiler been quite old. This is great to hear, and it makes us proud to know our contractor is doing everything possible to ensure our residents receive a high-quality service too.Many thanks again Lynne, your feedback and kind words are greatly appreciated 🙂Customer Service Team

Hi Susan,Thank you so much for your fabulous review!We love when our operatives go above and beyond, it really does make us proud to know we have great staff helping our residents resolving issues inside their homes too.Many thanks again for sharing your experience with us and we're super proud of Matt for delivering you with a fantastic service.We hope to be of assistance to you again soon 😊Customer Service Team

Hi Philip,We welcome your review and we thank you for sharing your feedback with us.We sincerely apologise if our service did not meet your expectations and for any dissatisfaction you experienced.As part of our Planned Maintenance programs, we assess component renewals for bathrooms and kitchens annually based on stock condition surveys we previously carried out in your home. This survey helps us prioritise homes in need of new installations.Whilst components like kitchens, bathrooms, and windows etc are designed to last for many years, we understand that repairs may be necessary from time to time. We're more than happy to continue carrying out repairs on your existing components and we kindly invite you to let us know if there's any repairs that need attention.We're reachable through any of your preferred channels or via email at lqdirect@lqgroup.org.uk. If email is your preferred method of contact, please mention 'Trustpilot' in the email subject line as this would be most helpful to us too.Please feel free to get in touch, and we will do our utmost to help with any enquiries you may have for us 🙂Many Thanks,Customer Service Team

Hi Elton,We're so thankful for your review and it's lovely to know you're always happy with the service you receive from us.Thank you for also sharing your experience with K&T and we can see why you're feeling tired. It saddens us to hear this is happening too and we certainly wouldn't expect our contractors to turn up unannounced, so we're deeply sorry to learn this is happening to you.It's so important for us to know when things like this happen and we kindly invite you to let us know if this happens again and we'll be sure to look into this matter further. Contact with us is welcome through any of your preferred channels or by emailing us at lqdirect@lqgroup.org.uk where we kindly request 'Trustpilot' is used as your email subject.Feel free to reach out to us at any time and it’ll be our pleasure to help😊Many ThanksCustomer Service Team

Hi Steff,Thank you so much for your fabulous review!We're glad you're pleased with the windows and with the service received from our operative. It makes us proud to know he's done a wonderful job.We understand your frustration with the time it took to resolve the issue, and we apologise for any disappointment caused. We aim to provide a timely service, and we'll be sure to take your feedback into consideration as we continue to improve our processes.Many thanks again for sharing this with us; your feedback certainly means a lot 🙂Customer Service Team

Hi Miss Fletcher,Thank you so much for your 5-star review!It’s makes us happy to know you’ve had the best possible experience and the gas engineer was polite and thorough during your recent appointment. It’s great and it’s also comforting to know a carbon monoxide detector was also fitted during your visit too.Many thanks again for your feedback, it’s greatly appreciated and we’re looking forward to helping you again soon😊Customer Service Team

Hi Christine,Thank you for taking the time to share your thoughts and feelings with us and we’re truly saddened to read your comments.We always try our hardest to provide our residents with the best possible service so it’s naturally concerning for us to learn of your views.We’d like you to know we’re always willing and open to discussing any concerns you have and to work with you in finding a resolution.With this in mind Christine, you’re more than welcome to contact our team here at lqdirect@lqgroup.org.uk (with ‘Trustpilot in the subject line) and it’ll be our utmost pleasure to help you.Many ThanksCustomer Service Team

Hi Teresa,Thank you so much for your fabulous review!It's great to hear you've had a wonderful experience and you're happy with the repair too.Your praises for our maintenance team most certainly means the world to us so many thanks again for sharing your thoughts with us.We're looking forward to helping you again, hopefully sometime soon 😀Customer Service Team

Hi Deana,We really value your feedback and would like to Thank you for sharing this with us,We are Sorry to hear of your disappointing experience with our contractors Swale heating, We understand the frustration of waiting for an extended period of time for a repair to be resolved and Apologise for any inconvenience that was caused during this time,Please feel free to email full details of your concerns to our dedicated team at lqdirect@lqgroup.org.uk, (with 'Trustpilot' in the subject line), and we'll be sure to arrange contact with you to discuss your review and concerns in more detail,Many Thanks,Customer Service Team

Hi Liz,Thank you so much for your 4-star review! 😊It sounds like everything went perfectly with your appointment and it’s so lovely to hear our operatives arrived as planned as well as being polite towards you during their visit. We're so pleased this is the kind of service you've received, and your feedback certainly helps us to understand of the amazing job our operatives are doing whilst helping our residents.If for any reason you need further help for the completion of the repairs, please do let us know and we'll be more than happy to provide you with an update.Contact with us is welcome through any of your preferred channels or by emailing our dedicated team at lqdirect@lqgroup.org.uk. It’ll be most helpful for us too if 'Trustpilot' is used as your email subject when contacting us on this occasion.Many ThanksCustomer Service Team

Hi Malcolm,Thank you for your review! We're delighted to hear that you had a great experience with us 🙂We love that our plumber was helpful and took the time to explain the cause of the low water pressure. It's wonderful to know that you received good service.We're also glad to hear that new parts were recently fitted to improve the water flow, and we sincerely hope that this has made a positive difference.If you need any further assistance, please feel free to reach out to us via email at lqdirect@lqgroup.org.uk (with 'Trustpilot' as your email subject), and we will be more than happy to help.Many Thanks,Customer Service Team

Hi Yasir,Thank you so much for your 5-star review!🙂We're delighted that everything went well with your recent gas safety visit, and we're proud to hear that our gas contractor is delivering an amazing service to our residents.Your kind words about the engineer mean a lot to us, and it's great to learn that a quick courtesy call was welcomed too. Those little extras certainly make a huge difference.Many thanks again for sharing this with us!Customer Service Team

Hi Tracey,Thank you so much for your feedback and for bringing this matter to our attention.We understand your frustration with the recent appointment changes and the lack of communication. We're committed to improving our communication processes and we value your feedback regarding this. At the same time, we apologise for any inconvenience this has caused and for the continued delay with the outstanding repair.Having looked into this matter further, and due to the ongoing issue, we've decided not to send out another operative. Instead, this repair has been sent over to our triage team for assessment to determine a permanent resolution.With this in mind, you should hear from us soon with an update, but please bear in mind this could be anytime within the next 20 working days.We sincerely hope this helps ease your mind, and rest assured we haven't forgotten about the repair.. With more complex repairs, it isn't unusual for this lengthy process, and we aim to find a resolution as quickly as possible.In the meantime, please let us know if you have any further questions by email at lqdirect@lqgroup.org.uk (with 'Trustpilot' as your email subject) where we'll be more than happy to help you.Many Thanks,Customer Service Team

Hi Maria,Wow! Thank you so much for your wonderful review 😊We're absolutely overwhelmed with your heartfelt comments, and we’re also delighted you're loving the helpful service from our friendly staff too.It makes us super proud to learn of your feelings about us and your feedback has certainly made us smile.Many thanks again Maria and we're looking forward to helping you again soon.Customer Service Team

Hi Maureen, Thank you so much for your 5 star review!We're so glad to hear about your positive experience! It's very important to us to ensure you feel supported and informed. We appreciate your kind words about our staff and it is our aim to keep delivering this level of service, so thanks for sharing!Many Thanks Customer Service Team

Hi Lorna,Thank you for taking the time to leave us a review and for sharing your feelings of dissatisfaction with us.We're saddened to learn of your feelings, and we offer our sincerest apology if the service you've received from us has failed to meet your expectations.Rest assured, we've taken onboard your feedback, and your comments will be taken seriously to help us improve our communication and decision-making processes.In the meantime, if there's anything specific we're able to help you with, please do let us know.We're here to assist you, and you're more than welcome to reach out to us at any time. We have an amazing team here, and contact with us is by email at lqdirect@lqgroup.org.uk, whereby we request 'Trustpilot' is used as your email subject.Many Thanks,Customer Service Team

Hi Malcolm,Thank you so much for your review! 🙂We're over the moon you've had a positive experience with the electrician and most importantly it's great to hear the issue was resolved for you.We're extremely sorry you felt the waiting time was too long and we appreciate why this would be concerning for you. Rest assured we've taken onboard your feedback as your experience with us will help us to look at ways we can further improve the repairs service we deliver to our residents.Many thanks once again for sharing this with us and we’re looking forward to helping you again soon.Customer Service Team

Hi Angela,Thank you so much for your wonderful review!Your kind comments for Latif means so much to us and we're over the moon to know you had a fabulous experience whilst works were carried out in your home.Many thanks again for sharing your experience with us and we hope to be of assistance to you again soon🙂Customer Service Team