LQ Sidcup reviews

Hi Babatunde,Thank you so much for your feedback!Your review means so much to us and we’re chuffed to hear you’re generally satisfied with the service you receive from us; it's certainly reassuring for us to hear this too.We appreciate your suggestion for improvements with our engineers and whilst we understand the frustration this causes, our contractors and/or operatives unfortunately do have a tight schedule, but we'll be sure to pass on your feedback as we're always looking at ways to further improve the service we deliver, and your suggestion will certainly help us along the way.Many thanks again Babatunde! We hope we can help you again soon 😊Customer Service Team

Hi Mick,Thank you for sharing your experience with us and for bringing the concerns with the footpath to our attentionWe're so sorry to hear you've had a fall and we really do hope your foot will make a full recovery. We appreciate and understand why the footpath is concerning for you, especially after having the fall and although we’ve failed to meet your expectations your review is still important to us.Having investigated this further for you, we understand an emergency callout was arranged as soon as we were made aware of the issue. During our visit it was reported further works are required which has also been arranged for you. We can confirm notification was sent to you recently confirming the details, however if you haven't received this from us, please kindly email us at lqdirect@lqgroup.org.uk with 'Trustpilot' as your subject and our dedicated team will be more than happy to confirm the details for you.Many ThanksCustomer Service Team

Hi Faruk,Thank you so much for your fabulous review!We've enjoyed reading your comments and we're over the moon to hear how helpful the engineer was during his visit.Your feedback means the world to us, and we can't thank you enough for taking time out to share your thoughts with us as well,Many ThanksCustomer Service Team

Hi Paul,Thank you so much for your amazing review! 😊It was a great pleasure to assist, we can imagine it was a worrying experience for you.We're delighted that Swale was there to help and was able to put your mind at ease. Providing our residents with the best possible service, especially during situations like this, is highly important to us, and we're happy to know that Swale was able to meet your needs.Once again, a huge thanks for your feedback, and feel free to reach out if there's anything else we can do for you.Many Thanks,Customer Service Team

Hi Michelle,Thank you so much for expressing your thoughts with us.We welcome your feedback and we're saddened to learn there's been an issue with your appointments booked by K&T.It's important for us as well to make sure our contractors are providing a good service to our residents, and we offer our sincerest apology if this hasn't happened.We always encourage our contractors to contact our residents if there's a problem with accommodating the appointment as planned, as we understand the disappointment and frustration this can cause. We’ll of course pass on your feedback to them for you.In the meantime, if you need further help from us in resolving this matter, please let us know and we'll be more than happy to help. All we ask if for you to kindly email us at lqdirect@lqgroup.org.uk (with 'Trustpilot' as your email subject) where our amazing team here will gladly do their utmost for you.Many ThanksCustomer Service Team

Hi Maddie,Congratulations on your new home! 🎉We’ve absolutely enjoyed reading your feedback and it’s wonderful to know how much Nicki was there to offer support and guidance throughout the whole process too; it certainly makes us proud to hear this.Buying a home can be somewhat daunting and a lengthy process, but it sounds like everything went perfectly for you and now’s the time to enjoy your amazing new home.Thank you so much for sharing your journey with us, your feedback is greatly appreciated, and we wish you every happiness as you begin your new journey in your new home.Customer Service Team

Hi Stuart, Thank for sharing your thoughts and concerns with us. Our aim when you contact us is to provide the highest level of service and as much information as possible, so we're sorry of we've not hit the mark for you. If you still need help, we're here for you and keen to put things right. We've been having some technical issues with our phone lines today and are working to resolve them quickly. You can reach us via email at lqdirect@lqgroup.org.uk and use 'Trustpilot' as your subject header, with more details of what's been happening and request that one of the team calls you back, and we can do this for you. Many Thanks Customer Service Team

Hi,Thank you for taking the time to leave us a review and for sharing your feelings of dissatisfaction with us.We sincerely apologise if the service you’ve received from us hasn’t quite met your expectations and we apologise profusely for the disappointment this has caused.We're committed to delivering great service, so it's naturally concerning for us to read your comments too.We’re always open and willing to discuss any concerns you may have, and you’re more than welcome to email our dedicated team here where it’ll be our pleasure to help.You can contact us via email at lqdirect@lqgroup.org.uk, and we kindly request ‘Trustpilot’ is included in the subject line of your email too.Please feel free to reach out to us at any time 🙂Many Thanks,Customer Service Team

Hi Satheeswaran,We welcome your feedback and we appreciate you bringing this matter to our attention.We would like you to know we certainly feel your frustration with the delays and inconvenience you've experienced, and we're truly sorry that your experience did not meet your expectations.We've conducted a thorough investigation to ensure that the outstanding repair is being addressed and we can confirm that the repair is currently with our review panel for approval. Sadly, it isn't unusual for us to follow this procedure and it's important we abide by our procedures following a recent quotation we've received from our contractor.We sincerely apologise for the additional delay and for the disruption this is causing in your bathroom. Please be rest assured that everything is progressing as it should, and our contractor will keep you updated once we've finalised this part of the process.We understand that this may be disappointing for you, and we have taken your feedback on board to help us improve the service we provide.In the meantime, if you have any further questions or concerns, please feel free to contact us via email at lqdirect@lqgroup.org.uk. Our dedicated team is ready to help, and we recommend using 'Trustpilot' as the email subject when contacting us in this way.Many ThanksCustomer Service Team

Hi Caroline,Thank you so much for your review.We're very sorry the issue was left unresolved, and we apologise profusely for the misunderstanding when raising the repair for you.We've investigated this matter further and our contractor has indeed reported back their findings to us, and they've confirmed the issue is caused by a communal related problem.With this in mind Caroline, we advise you to contact your managing agent as they're responsible for all communal repairs and we're sure they'll be more than happy to help you in resolving this matter for you.We sincerely hope this helps but we're here for you should there be anything else we can do, and you’re more than welcome to reach out to us by email at lqdirect@lqgroup.org.uk where it’ll be our utmost pleasure to help.Many ThanksCustomer Service Team

Hi Lolliboo,Thank you very much for leaving us a review.We're sorry to hear you're having difficulties accessing your rent statement, we can imagine the frustration this is causing you especially as you've tried for so long.Our team here would like to further investigate the cause for this to happen and to work with you in finding a resolution. Please feel free to email your details to us and we'll be sure to help with your enquiry. You're more than welcome to reach out to us at any time and we're reachable at lqdirect@lqgroup.org.uk. It'll be most helpful to us as well if 'Trustpilot' is used as your email header on this occasion.Many ThanksCustomer Service Team

Hi Elizabeth,Thank you so much for your positive review.It makes us so happy to hear such amazing feedback like yours, so thank you for taking time to share this with us too. In the meantime, we look forward to helping you again soon. Many Thanks Customer Service Team

Hi Brandon,Thank you so much for your 5-star review.We’re over the moon to learn your recent experience went well and you’re happy with the help and support you received. It makes us so happy to hear such amazing feedback like yours, so thank you once again for taking time to share this with us too. We'll pass on your compliment to management of that department. Many Thanks Customer Service Team

Hi,Wow, this is fabulous news! 😀Thank you very much for sharing this with is us and for rating your recent experience with 4-stars. We’re chuffed you had a positive experience for both repairs, and we look forward to providing you with the same level of service again.Many ThanksCustomer Service Team

Hi Stephen,Congratulations on your new home!Thank you so much for sharing your journey with us and we’re deeply sorry it was a long and challenging experience for you, but we’re thrilled Mo and Joe were there to offer their support and hopefully ease your mind throughout the whole process as well.Your feedback has certainly made us proud to know we have such a great team looking after our customers and we’re sure both Mo and Joe will be pleased to know how much you’ve appreciated their hard work too.Many thanks again Stephen and we hope you love your new home just as much as we do 😊Customer Service Team

Hi Zowie,Thank you so much for leaving us a 5-star review!We're thrilled to learn you've had an amazing experience and we love how you were kept informed on the day. This is truly fantastic, and it makes us proud to know our electrician has delivered such amazing service.Many thanks again for your feedback, it’s much appreciated and we’re looking forward to helping you again 😊Customer Service Team

Hi Mary,Thank you so much for taking the time to share this with us.We’re so sorry to learn of your dissatisfaction, and we apologise if our repairs service has fallen short of your expectations on this occasion.We always try our hardest to deliver an amazing service, so it’s naturally concerning to us to hear the quality of the repair isn't what you hoped for. Rest assured we'll share your feedback as it helps our management team understand where a more improved service would be welcomed.In the meantime, if there's anything else we can help you with, please feel free to contact us, and we'll do our utmost to help.Contact is welcome via any of your preferred channels or by email at lqdirect@lqgroup.org.uk where we kindly request 'Trustpilot' is used as your email subject.Many Thanks,Customer Service Team

Hi George,Thank you so much for sharing your recent annual gas safety inspection with us.We’re so pleased you’ve had a positive experience and the engineer delivered an amazing service. It’s certainly reassuring for us know this is the kind of experience you’ve had, and we’re delighted you’ve rated the service with 5-stars too.Many thanks again George! 😊Customer Service Team

Hi Philip,Thank you so much for your 5-star review! 🙂We're thrilled to hear you received such prompt and effective assistance, and we're delighted that we were able to meet your needs so quickly.This is great news and it's certainly made us happy to know your enquiry was handled well.Many thanks again!Customer Service Team

Hi Debora,Thank you so much for your review and for taking the time to share your concerns with us.We sincerely apologise if we've failed to meet your expectations, this is a worry for us too as we always strive to deliver an amazing service to our residents.We'd like you to know were here for you and if there's anything further we can do to help, we'd very much love to hear from you.We have a fabulous team here and we're reachable by email at lqdirect@lqgroup.org.uk, and we kindly request ‘Trustpilot’ is used as your email subject. Feel free to reach out to us at any time and we'll be sure to do our best for you.Many ThanksCustomer Service Team

Hi E barn,Your feedback is important to us, and we would like to thank you for raising your concerns with us here,We're very sorry you’re still experiencing issues with heating and hot water supply, and we sincerely apologise if the repairs previously carried out hasn’t quite fulfilled your expectations.We would love to have the opportunity to assist you further with your concerns and look at ways we can help put this right for you.To help us achieve this we kindly invite you to email the details to us at lqdirect@lqgroup.org.uk (with ‘Trustpilot’ as your email subject) where our dedicated team will be more than happy to help.Many ThanksCustomer Service Team

Hi Duncan, Thanks so much for your 5 star review. We're truly over the moon to know that your boiler repair was carried out quickly. It's always our goal to provide prompt efficient service, especially for our residents with a priority need. We understand how important it is to have your boiler in working condition, so we'll always strive to respond and rectify any issues as swiftly as possible.Many Thanks Customer Service Team