LQ Sidcup reviews

Hi Robia,Thank you for your review and for sharing your thoughts with us.We strive to provide a positive experience for all our resident’s and we’re very sorry if this isn’t the kind of service you’ve experienced with us.We’re committed to addressing your concerns and we’ll also use your review to help us to further improve the service we deliver too.To help us make it possible in addressing the issues as mentioned within your review, we kindly invite you to email the details to us at lqdirect@lqgroup.org.uk (with ‘Trustpilot’ as your email subject) where we’ll gladly look into this matter further for you.Many ThanksCustomer Service Team

Hi Aminata,Thank you for sharing your thoughts and concerns with us.We always aim to provide timely and effective service to all of our residents, and we sincerely apologise that this has not been your experience. Rest assured, your feedback is important to us as we're always looking to improve our repair processes and ensure that our residents receive a much better service from us.Unfortunately, at this moment in time, we are experiencing delays with all roofing-related repairs. However, our maintenance team is working hard to address the issue as quickly and efficiently as possible.In the meantime, we're more than happy to look into the roof repair further and provide you with an update. To help us make this possible, we kindly invite you to email the details to us at lqdirect@lqgroup.org.uk (with 'Trustpilot' in the subject line) where it'll be our pleasure to do this for you.Many Thanks,Customer Service Team

Hi Teresa,Thank you so much for your kind words and for sharing your experience with us.We truly appreciate your positive feedback, and we're thrilled to hear that you've been satisfied with our repair services overall. Your satisfaction is important to us 😊Whilst we currently don't offer a modernisation service for installing new radiators and flooring, we've noted your suggestions for modernising your home as it helps us to understand where our residents would like to see a more improved service.In the meantime, if you encounter any issues with your existing radiators or the flooring in your bathroom and kitchen, please don't hesitate to reach out to us. We're here to help and provide further assistance.Many Thanks,Customer Service Team

Hi Customer,Thank you so much for sharing your concerns with us and we're very sorry to learn you've had a disappointing experience with Swale.We feel your upset with what's happened, and we'd very love to help and put right what went wrong with the timer repair.To help us achieve this, please can you kindly email your details to us at lqdirect@lqgroup.org.uk (with 'Trustpilot' as your email subject) where one of our friendly and helpful advisors will gladly help you in resolving this matter.Many ThanksCustomer Service Team

Hi Kate,Thank you so much for the 5 star review 😊It's great to read you received an excellent service and this certainly makes us really happy.We would like to give our member of staff some recognition therefore, if you know the full name of the person, please email us their name at lqdirect@lqgroup.org.uk and also include 'Trustpilot' in the subject line. We have a dedicated team that can help forward this lovely review to the manager of the member of staff.Many ThanksCustomer Service Team

Hi Jorge,Thank you so much for your review and for expressing your thoughts and feelings with us.We are deeply sorry to learn there’s several issues of concern and we apologise profusely if we haven’t fulfilled your expectations.We always strive to offer a great service to our residents, and we want more than anything for our residents to be happy with their home.We’re here to help and we’re more than willing to discuss each of your concerns in more detail with you, as well as look at ways we can help. To help us make it possible Jorge, we kindly invite you to reach out to us by email at lqdirect@lqgroup.org.uk (with ‘Trustpilot’ as your email subject) where we’ll be more than happy to arrange contact with you.Many ThanksCustomer Service Team

Hi CJ,Thank you so much for bringing your concerns to our attention and we're extremely sorry to learn you're experiencing a leak from a neighbouring property.Understandably this is a worry for you, and we feel your frustration when you're not kept informed on how the repair is progressing, so we really do apologise if our services have failed to meet your expectations on this occasion.We would love to have the opportunity to offer further help to you, as well as providing you with an update on the current situation.To help us achieve this we kindly invite you to email the details to us at lqdirect@lqgroup (with 'Trustpilot' as your email subject) where our dedicated team will be able to investigate this matter further for you.Many ThanksCustomer Service Team

Hi Yazzie,Thank you for your review and for sharing your recent experience with us.We're very sorry to hear that the quality of work on the socket has caused dissatisfaction and that our operative left some mess behind. This is not the standard of service we aim to provide, and we apologise for the inconvenience this has caused.We're here to help, and if there is anything we can do to make things right, please let us know. You can reach us by email at lqdirect@lqgroup.org.uk. When emailing us, please can you kindly use "Trustpilot" as your email subject. Feel free to reach out at any time and it'll be our pleasure to help you.Many Thanks,Customer Service Team

Hi Sylvia,Thank you so very much for rating our service with 5-stars! 😊We love how appreciative you are of the service received, this means so much to us but most importantly we’re delighted your recent experience was a good one for you.Many thanks for sharing this with us and feel free to contact us if there’s anything else we can do for you.Customer Service Team

Hi Michelle,Thank you so much for the 5 stars 😊 We really appreciate it and truly happy to read this. Many Thanks Customer Service Team

Hi LT,Thank you so much for your amazing review! 😊We're thrilled to receive your 5-stars and most importantly we're so please you've had a helpful and useful experience.Many thanks for sharing this with us and we hope to be of assistance to you again soon.Customer Service

Hi Peter,We're thankful for your review and we appreciate you bringing your concerns to our attention too.We're saddened the quality of service wasn't the same as previous years and it’s disappointing for us to learn this as well. We're also sorry the contractor failed to revert the boiler and radiator settings back to how it was, and we certainly feel why this would be annoying for you too.Rest assured we’ve certainly taken onboard your dissatisfaction and we’ll be sure to feedback your disappointing experience for you.If of course there’s anything further we can do to help, please do let us know by email us here at lqdirect@lqgroup.org.uk and by ensuring ‘Trustpilot’ is used as your email subject on this occasion.Many ThanksCustomer Service Team

Hi Ellise,Thank you so much for your wonderful review and congratulations on your new home! 🎉We’ve loved reading your reading your review especially for our sales associates Deanne and Karen; they truly are a fab team and we’re so pleased they were there to support you throughout the whole process into homeownership.We're certain the team will be most grateful for your kind words and to know how much you're appreciate of their hard work too.In the meantime, we sincerely hope you love your new home, and we wish you all the happiness as you continue to make your new home yours.Many ThanksCustomer Service Team

Hi Police Sgt,Thank you for your review and for sharing your thoughts and feelings with us.It saddens us to learn of your dissatisfaction as we have a duty of care for our residents, and we always aim to make sure our residents are at the heart of everything we do so it’s naturally concerning for us to hear of your views.Mould issues within our buildings are taken seriously and we can arrange for a mould and damp specialist to attend and investigate further. We also carry out water testing in our properties and these are done periodically. With the above in mind, we’d love to help and gain a better understanding of the problems that are concerning for you, and to work with you in finding a resolution. To help us achieve this we kindly invite you to email the details to us at lqdirect@lqgroup.org.uk (with ‘Trustpilot’ in the subject line) where it’ll be our utmost pleasure to help. Many ThanksCustomer Service Team

Hi Justin,We value your feedback, and we thank you for taking the time to share your thoughts with us too. We're saddened to hear regarding lack of communication, but at the same time we appreciate why this would be disappointing for you. You can let us know more regarding existing repairs by reaching out to us and it'll be our utmost pleasure to do our best for you. We have an amazing team here who are reachable at lqdirect@lqgroup.org.uk and we kindly request 'Trustpilot' is used as your email subject when contacting us on this occasion. Many Thanks Customer Service Team

Hi Debra,Thank you so much for your wonderful review and we can’t thank you enough for taking time to share your feelings and experiences with us too.Reading your review has certainly made us smile and we're truly overwhelmed with your heartfelt comments you’ve kindly shared with us 😁Many thanks again Debra! It's with great pleasure to help you and we're looking forward to helping you again soon.Customer Service Team

Hi M.Lewis, Thanks for leaving us a review. It's great to hear that the engineer was polite and efficient! We're disappointed to have lost stars due to the cancellation of your previous appointment at short notice and can understand your frustrations. We truly appreciate your understanding and are committed to improving in this area.Many Thanks Customer Service Team

Hi Jade,Thank you so much for your 5-star review!It sounds like everything went perfectly with your appointment and it’s great to hear our operative took time to explain everything as well as helping you with your question. Your feedback has certainly made us smile and we're delighted with the service from the operative too.Many thanks again for sharing this with us and feel free to contact us if there’s anything else we can help you with😊Customer Service Team

Hi D.M,Thank you for taking the time to leave us a review and for expressing your feelings with us.It saddens us to learn you’ve had a disappointing experience, and we apologise if you feel we haven’t provided you with the help and support you hoped to receive from us. We understand your frustration when this happens and we’re sorry if our efforts fell short of your expectations.Although you appear dissatisfied with the service from us, we’d like you to know we still value your feedback and will use it to improve our processes. In the meantime, if there’s anything we can do for you now, please do let us know and it’ll be our pleasure to help wherever we can. We have an amazing team here and we’re reachable by email at lqdirect@lqgroup.org.uk. It’ll be most helpful if ‘Trustpilot’ is used as your email subject when contacting us in this way. Feel free to reach out to us at any time - it’ll be great to hear from you.Many ThanksCustomer Service Team

Hi Shanika,Thank you so much for your fabulous review! 😊Sharing your journey with us means so much and we’re truly delighted to learn of the amazing service Nicki has delivered to you.Your praises and kind words makes us happy and proud, and we’re sure Nicki will be most grateful for your kind words too.Many ThanksCustomer Service Team

Hi Swimmer,Thank you very much for your 4- star review! 😊We're glad to hear that the repair was handled effectively and that your wall was repainted and treated. We strive to provide excellent service and appreciate all kinds of feedback from our residents too, so we really are thankful to you for sharing your recent experience with us.In the meantime, we hope to be of further help and assistance to you again soon.Many ThanksCustomer Service Team

Hi Zak A,This is amazing and congratulations! 🎉🎉Purchasing a home is a massive achievement and we're so happy you've chosen to purchase your home with us.Thank you so much for sharing your journey, Joanne will be delighted and appreciative of your amazing feedback too.Many thanks again and we wish you all the happiness in your new home.Customer Service Team

Hi Lee,Thank you so much for your review and we're over the moon you've had a 5-star experience.It's so nice to hear our plumber delivered an amazing service and you felt comfortable at the same time too. This is certainly the kind of service we expect from our maintenance team as well so thank you once again for sharing your recent experience with us.We're always happy to help and we're looking forward to helping you again soon😊Many ThanksCustomer Service Team

Hi Margherita,Thank you so much for taking the time to share your thoughts with us.We're extremely saddened to hear of your dissatisfaction, but at the same time, we're thankful to you for expressing your thoughts with us here.We sincerely apologise if our services have failed to meet your expectations; this is naturally concerning for us too. We always strive to deliver an amazing service by putting our residents at the heart of everything we do, so we're equally disappointed this hasn't been the case for you.We're always open and willing to discuss any concerns you may have, and you're more than welcome to email our dedicated team where it'll be our pleasure to help.Feel free to reach out to us at lqdirect@lqgroup.org.uk. We kindly request 'Trustpilot' is included in the subject line of your email too.Many Thanks,Customer Service Team