LQ Sidcup reviews

Hi Mr. Tomlin,Thank you for taking the time to leave us a review, and we're truly sorry to learn of your dissatisfaction with us.We understand and appreciate your frustration with our scheduling process for repairs and for the length of time expected to wait until your first appointment. We'll be sure to take your feedback into consideration as we're always looking to continue improving our services, and your feedback will certainly help us along the way.Currently, our procedure for manageable leaks would be to offer the first available appointment at the time of making us aware of the problem. Of course, if the situation changes whereby the leak is no longer containable, please do let us know, and we'll be more than happy to advise further.When attending your home, our operative will also carry out the repair if this is a viable option at the time. We appreciate that this may not always be the case as new materials may be needed, which will result in a return visit. However, it is possible that a temporary fix could be achieved to help you manage the situation.We sincerely hope explaining this is helpful to you, and we're always here and willing to answer any further questions you may have.Our dedicated team can be reached by email at lqdirect@lqgroup.org.uk, and we kindly request 'Trustpilot' is mentioned in the subject line of your email too.Feel free to contact us at any time, and it'll be our pleasure to help 🙂Many Thanks,Customer Service Team

Hi Akin,Thanks so much for your 5 star review. We're absolutely delighted to read your review comments and of your experience with our service at Kew Bridge Rise. We greatly appreciate your comments regarding Nicki. She is an asset to our team and her meticulous approach to providing detailed information and attentive assistance enhances the overall experience for every potential client that comes our way. We are looking forward to providing the same level of service throughout your next steps with us. Once again, thank you for taking the time to share your experience with us.Many Thanks Customer Service Team

Hi Rashad, We sincerely appreciate you taking the time to share your experience, despite the frustrations you've recently faced. It's saddening to hear about the difficulties you've encountered while trying to sell your flat. Please accept our apologies for any inconvenience you feel we may have caused. This is not the kind of experience we aim to provide, and your feedback will help us address your concerns. We understand that you are already in contact with our homeownership team. It is our priority to assist you in successfully selling your property and, we strive to make the process as smooth as possible. We're hopeful for a positive resolution and a successful completion of your sale. In the meantime, if you require any further support or have any other concerns or queries, please don't hesitate to reach out to us. you can contact us by sending an email to lqdirect@lqgroup.org.uk. It would be helpful if you use 'Trustpilot' as your subject header. We're here to help and we mean it! Many Thanks Customer Service Team

Hi Diddlidoi,We’re extremely saddened to hear of your dissatisfaction but at the same time we’re thankful to you for expressing your thoughts with us here.We sincerely apologise if our services have failed to meet your expectations, this is naturally concerning for us too as we always strive to deliver an amazing service and by putting our residents at the heart of everything we do.We’re always open and willing to discuss any concerns you may have, and you’re more than welcome to email our dedicated team here with the details where it’ll be our pleasure to help.Contact with us is via email at lqdirect@lqgroup.org.uk and we kindly request ‘Trustpilot’ is included in the subject line of your email too.Many ThanksCustomer Service Team

Hi Yu Cady,Thank you so much for your feedback, your comments and concerns are important to us as we’re always looking at ways to improve our services to you and other residents.We sincerely apologise if all of our services haven’t met your expectations, but we fully understand how frustrating this can be from time to time.We would like the opportunity to investigate your review further and we kindly request you contact us at lqdirect@lqgroup.org.uk (with 'Trustpilot' as the email subject) where our dedicated team will be more than willing to do their best for you.Many ThanksCustomer Service Team

Hi Judy,Thank you so much for the 5 star review 😊 It's great to read you received an excellent service and this certainly makes us really happy. Many Thanks Customer Service Team

Hi Carol,Thank you for taking the time to leave us a review.We're saddened to learn of your dissatisfaction and we understand your frustration with the lack of a timely resolution.We sincerely apologise for the inconvenience this has caused you, but we want you to know that we value your feedback and we're committed to improving our customer service.We take all reviews seriously and would love the opportunity to further investigate the cause of the delay and to work with you in finding a resolution. To help us with this, we kindly invite you to email us at lqdirect@lqgroup.org.uk (with 'Trustpilot' as your email header) where we'll be more than willing to assist.Many Thanks,Customer Service Team

Hi Cara,Thank you for your feedback, we welcome your review and we're truly sorry for all of the trouble you've been through with various repairs to the property.We sincerely apologise for the delay in completing the repairs and we understand how frustrating this be for you however, sometimes delays can occur for reasons beyond our control but we can certainly look into ways of improving our service to you.If you're not already in touch with us, it would be great to hear from you so we can assist you to put things right. Please feel free to message your details to us at lqdirect@lqgroup.org.uk and we'll be more than happy to assist you further.Many ThanksCustomer Service Team

Hi Lana,We appreciate your feedback, and we're very sorry to hear about the long outstanding repair in your home.We feel the frustration this must be causing and we apologise if we've failed to provide you with a timely service.We would've much like to help and assist you in finding a resolution.To help us address this issue, please can you kindly email the details to us at lqdirect@lqgroup.org.uk (with Trustpilot as your email subject) where our dedicated team will investigate this matter further for you.Many ThanksCustomer Service Team

Hi Faz Q,Your feedback is important to us and were thankful to you for sharing your thoughts with us.We’re truly saddened to hear of your dissatisfaction, but we appreciate your reasons for feeling disappointed.If of course there’s any specific issues you need our help with, by all means please let us know as we’re always willing to discuss any concerns in more detail with you.We’re reachable by email at lqdirect@lqgroup.org.uk and it’ll be most helpful if ‘Trustpilot’ is mentioned in the subject line of your email too. Feel free to reach out to us at anytime and it’ll be our pleasure to arrange contact with you.Many Thanks Customer Service Team

Hi Mark,Thank you for sharing your thoughts with us. We always aim to provide excellent service, so we're disappointed to hear that your experience didn't meet your expectations. Your feedback is important to us, and we would be happy to discuss your concerns further. Please feel free to reach out to us via email at lqdirect@lqgroup.org.uk, and remember to use 'Trustpilot' as your email subject.Don't hesitate to contact us anytime; we're here to help wherever possible and assist with any worries or concerns you may have 🙂 Many ThanksCustomer Service Team

Hi Shirley,Thank you so much for taking the time to leave us a review and for sharing your recent experience with us.We're saddened to learn there was some confusion with how the repair was raised and we offer our sincere apology for any disappointment this caused. Whilst we appreciate sometimes things do go wrong, we're pleased you’ve taken the time to let us know and most importantly our operative managed to complete the repair for you. In the meantime, we’ve certainly taken onboard your feedback and we'll be sure to note your experience as it’s important for us to learn when things like this happen too.If of course we can be of further assistance, please let us know and it’ll be our pleasure to help😊Many ThanksCustomer Service Team

Hi Mr Froome,We sorry to hear you’re being affected by your neighbour smoking cannabis and we understand how discomforting this must be for you.It's good to hear you are reporting this incident to the police and we strongly urge you to keep doing so. As you may be aware it's illegal to smoke cannabis and the police have more powers to take action for any allegations of drug use, and if the police do take action they will contact L&Q to pursue matters further.We understand this may seem a lengthy process but we are obliged to follow procedures and an immediate resolution to the problem could take many months to resolve. If your happy to discuss your concerns further with us or if you have any further questions relating to this matter, please do not hesitate to reach out to us at lqdirect@lqgroup.org.uk and we’ll be more than willing to provide you with further advice and assistance.ThanksCustomer Service Team

Hi Curie, Thank you so much for taking the time to leave us a 5 star review!We're thrilled to hear about your excellent experience with our team member, Phoebe. Her dedication and kindness are indeed one of the key factors that set us apart. We appreciate your feedback regarding the efficient handling of your refund as well. Your satisfaction is a priority and we always aim to make every process as smooth and transparent as possible. Your recommendations means a great deal to us.Many Thanks Customer Service Team

Hi Fiona,Thank you so much for the 5 star review 😊 It's great to read you received an excellent service from the contractor and this certainly makes us really happy. Many Thanks Customer Service Team

Hi Marc,Thank you so much for your fabulous review!We're delighted to hear about your positive experience. Your kind words about Fehim's assistance truly mean a lot to us - he's certainly a great asset to the team.It's wonderful to know that our social media channels are providing a helpful and convenient resource for our customers and residents too.We very much look forward to helping you again 😊Many Thanks,Customer Service Team

Hi Daniel,We welcome your review and although we haven't quite met the full 5-stars we still value your feedback.We appreciate and understand the disappointment for the length of time some repairs are taking, and we apologise profusely when this happens.It'll be great to hear from you so we can check on the progress with the fence repair as well as provide you with an update on any other outstanding repairs you’ve raised with us.Feel free to drop us an email at lqdirect@lqgroup.org.uk (with 'Trustpilot' as your email subject) and our team here will gladly do this for you.Many ThanksCustomer Service Team

Hi Shruti,Thank you for taking the time to leave us an amazing review! 🙂We're thrilled to hear you had a positive experience during your journey into renting a new homeIt's important for us to ensure the process is as smooth and efficient as possible for our customers and it's great that Tina was able to provide you with excellent support throughout your journey too.It's lovely to hear you love your new home as much as we do, and we wish you lots of happiness in your new home too.Many ThanksCustomer Service Team

Hi Peter,Thank you for your feedback.We're really sorry to hear this and we can certainly look into the matter of no heating and hot water.If you would like to email us your full address along with the details of the repair on lqdirect@lqgroup.org.uk, we'll investigate and put things right. ThanksCustomer Service Team

Hi Louise,Thank you for your review!We’re very sorry to learn your home is in need of attention but we appreciate you bringing your concerns to our attention.We’d like to help with the repairs needed and we kindly invite you to email the details to us where we’ll be able to further assist you.We have an amazing team willing to help and we’re reachable at lqdirect@lqgroup.org.uk and it’ll be most helpful if ‘Trustpilot’ is mentioned into the subject line of your email too.As you may already be aware, planned maintenance programmes for component renewals, such as new windows and doors etc are carried out on a yearly basis, and we use the information from a stock condition survey we previously carried out on your home. The information from the survey helps us to understand those properties that are in need most which means your home may be on a different programme to your neighbours’ property. However, this doesn’t mean your home will never have new components it just means your home will be on another programme within a different year. In the meantime, we strongly recommend any repairs needed to the existing components are reported to us as and when required where we’ll be more than happy to help you with these.Many ThanksCustomer Service Team

Hi Ruth,Thank you so much for leaving us a review following your recent experience with us.It's great to know you're finding us helpful and we're really happy to hear this too.We feel your dissatisfaction with the waiting time to your next appointment and we apologise profusely for the inconvenience this may be causing you as well.Having investigated this matter further with our contractor, we understand new parts are needed for the boiler. Sadly, this is causing the delay, but rest assured the parts are on order and will be available for fitting on your next appointment. In the meantime, we’ll be sure to pass on your feedback and if you have any further questions or if there’s anything further we can do for you, please do let us know and it’ll be our utmost pleasure to help.Contact with us is welcome through any of your preferred channels or by email at lqdirect@lqgroup.org.uk.Many ThanksCustomer Service Team

Hi Jessica, We'd like to thank you for bringing this to our attention and raising your concerns. We understand your frustrations and we're really sorry that you are feeling this way. We want to assure you that we take allegations of discrimination very seriously. Upon reviewing your case, I noticed that our complaints team is in direct communication with you and are doing their best to provide you with a satisfactory resolution. Our team are keen to assist in anyway we can so please feel free to reach out via lqdirect@lqgroup.org.uk using 'Trustpilot' in you subject header. Many ThanksCustomer Service Team

Hi Eileen,Thank you so much for your wonderful review! 😊We're delighted you're pleased with the new fence and our contractor done an excellent job too. Your feedback certainly helps us to understand of the amazing work our maintenance team/ contractors are doing whilst in our resident’s homes so thank you once again for sharing this with us.We're looking forward to helping you again soon, so feel free to let us know if there's anything else we can do for you.Many thanksCustomer Service Team

Hi Ravinder,Thank you so much for your 5-star review!We value your feedback, and we appreciate you taking the time to let us know your personal thoughts too. Most importantly we're thrilled your journey with us so far has been a good experience for you.Many thanks again! 😊Customer Service Team