LQ Sidcup reviews

★★★★★ 5/5

Trustpilot

Fantastic

To be honest, the whole experience has been great. From the first viewing with Deanne, through very regular dealings with Tamika, everything's gone very smoothly. Tamika has always been quick to respond and extremely helpful. The process was well explained from the beginning, and no nasty surprises along the way.

Tom · 5 April 2024

★★★★★ 5/5

Trustpilot

The engineer arrived within the time…

The engineer arrived within the time specified, polite, and knew exactly what to do and did it without delay or wasting time. He also left the place tidy as was found. And let mi know how I would receive the certificate.

Owen · 11 September 2024

★★★★★ 1/5

Trustpilot

Another day people who don't live in…

1.Another day people who don't live in our building are using our private car park... I literally watched the man park up and walk to the building estate across the road from us.So well done for keep retaining the services of a Parking Management Company who does nothing to PREVENT people from using our parking spaces given we live on a road with parking restrictions now so when we can't park here as residents and some of us PAY out of our pockets to live here... we can't even park on the road without being fined by the council.2.23:48 check your cameras l&q see who just came into this building into flat 5 just as I was putting my head on my pillow to sleep!!Same ole late night noise we're expected to overhear from our flats/bedrooms.3.Funny how many of us residents are reporting the same issues with you L&Q.4.You keep telling us to email you with 'Trustpilot' in the subject line...and then...zero response!5.Almost £16 extra you are making from me A WEEK with jack support for ongoing anti-social behaviour...shoddy/irregular cleaning (which is why the previous logs have been removed from the communal board to hide evidence of wks with no cleaning here - yet we are being charged weekly)...insecure/not changed main front door for over 22yrs... and more.

Blackbutterflai · 11 May 2024

★★★★★ 3/5

Trustpilot

Well to start with the letter to inform…

Well to start with the letter to inform as about the gas safety check we are equally have responsibility no need to write threatening letters we never denied access to L & Q request.The contractor didn’t offered energy efficiency consultation when I asked not willing to say.

Seyoum · 22 May 2024

★★★★★ 3/5

Trustpilot

Got a text sunday night day before…

Got a text sunday night day before coming booked a am appointment and said its now a pm appointment well great booked to have off work morning same old same old rubbish now owe half a day at work 😴

Tony · 19 September 2024

★★★★★ 5/5

Trustpilot

The four men who came to my flat all…

The four men who came to my flat all were very polite and kind and friendly gas workmen they had only been with you since 18 December 2023 and have come a long way keep training them keep up the good work. thank you one happy customer

Lynne · 20 May 2024

★★★★★ 5/5

Trustpilot

Very very happy with the work

I’m very happy with the person who came to fix my doorWell done for his work and I can easily say that man knew his jobI wish I took his name and say it instead using (man)But still thank you for the work you’ve done for us!!

Mimoza · 20 May 2024

★★★★★ 1/5

Trustpilot

23:53...ONCE AGAIN

23:53.... another Sunday night that I'm going to my bed having to listen to loud voices....thuds... in the bedroom beneath me from the male and female. That's on top of their loud footsteps ...noise in their kitchen and doors slamming ...since 10p.m. As per usual, no regard for the rest of us living here who might want to be asleep by now!Once again.And the same thing the very next night 29th... and your cameras will clearly show her coming in this building late at night.

Blackbutterflai · 30 April 2024

★★★★★ 5/5

Trustpilot

Heads-up information for hitchfree engagement

The company rep (Azfarul) was very helpful in making sure the viewing went through seamlessly. He ensured that the requirements and forms were delivered as a form of self-prequalification upfront. I really appreciate this aspect of the engagement.

Ajanaku · 19 October 2024

★★★★★ 4/5

Trustpilot

Last two gas checks i have had an open…

Last two gas checks i have had an open flue tetminal. It still needs the grid to cover the hole to stop birds going in there. This makes it mon complient in my eyes and i would like this grid fitted. Gas checkers should carry them in their lits

Consumer · 9 April 2024

★★★★★ 4/5

Trustpilot

Work was completed outdoors so never…

Work was completed outdoors so never had much contact.

JW · 12 October 2023

★★★★★ 1/5

Trustpilot

Unhelpful company quick to take rent…

Unhelpful company quick to take rent and increase prices but not so quick to help or clarify what they actually cover for on shared ownership once the snag period has elapsed. Service charge apparently for grounds upkeep in the area and not seen the grounds kept in months.

Louise · 25 April 2024

★★★★★ 5/5

Trustpilot

I appreciate that l&q understand my…

I appreciate that l&q understand my situation what I face and try to sought it out. By the end of service I was relax and happy. I appreciate Darcy who deal with this metter when I complaint and sought out this metter with kind and well understanding. Thanks

Richa · 21 April 2024

★★★★★ 2/5

Trustpilot

Customer services don't seem to know…

Customer services don't seem to know who to send out for certain jobs. Keep you waiting ages on the phone. Then say they are sending some one out who has no connection with the job required. Have to tell them that yourself. Nothing was done on the day anyway.

Brenda · 31 March 2024

★★★★★ 1/5

Trustpilot

LandQ total incompetency kitchen ceiling…

I have had a leak in my kitchen ceiling for two weeks. It has got worse and worse. LandQ have repeatedly failed to attend. I had to have asbestos test done, was meant to be as an emergency, I rang Landq four days after original plumber turned up and said he would raise it as an emergency, they said they had five days to respond. My kitchen ceiling is falling down, there is water coming through. I have taken three days off work for appointments for the repair, but no one turns up. I have spent hours on the phone to them. Yesterday they sent out some men to put a plastic sheet under the leak, madness, this just meant all the water built up and the ceiling collapsing even more. Had to cut a hole in it to let water out. My partner is a builder and said they must be crazy. Oh and yesterday when they were meant to send a plumber to do the repairs, they sent another person to do an asbestos test...unbelievable. The asbestos test was done last week and they have the results. so two weeks and one day later, I still have very bad leak in kitchen, ceiling falling down and every time I phone them they say they have booked a job!!! They are total morons and completely inadequate. What is so difficult about booking a job and sending out the appropriate workmen to do it?? They can never ever get hold of the surveyor or the planners who seem to be the "Gods" that can authorise this repair. When I am told, (repeatedly) that planners will be calling me, nothing happens and then I phone to complain, and guess what, I then get told, that far from being an urgent situation and planners going to respond, they have five days to respond to emails! I have had endless issues with LandQ and repairs over the 22 years I have lived in this house. It is always the same, they fail to turn up, they botch up repairs when they do turn up, their management and communication is just diabolical.

Anne · 17 November 2020

★★★★★ 1/5

Trustpilot

Absolutely useless, disgusting

Absolutely useless! Do NOT listen to residents, does very little to resolve issues (in my case no hot water for 4 days now). 98% of the agents dealing with residents are defensive, argumentative, rude and just overall inadequate and not fit for the job. Disgusting

Jessica · 12 June 2024

★★★★★ 1/5

Trustpilot

Raised serious issues concerning fire…

Raised serious issues concerning fire safety and physical and mental health issues and got a standard we will come back to you in 10 days response. Really poor show by a property owner the week the grenfell report was published.

Laura · 5 September 2024

★★★★★ 3/5

Trustpilot

Don't know

Don't know, was not home. Wife was in.

Jim · 20 October 2023

★★★★★ 1/5

Trustpilot

9 days and counting since water started…

9 days and counting since water started pouring into my ground floor flat at Vellum Court in Walthamstow. Private plumbers have inspected upper floors and informed L&Q that the water is coming from an external pipe but all requests to trace the leak and assign responsibility or deal with it have been ignored. In the meantime water keeps pouring in and damage continues to increase. To add insult to injury they have just sent me a bill for nearly £900 excess payment for last years management fees to cover their overspend with no explanation as to where the money has gone or why I should have to pay it.L& Q have responded to this review by promising to send a plumber to sort out the problem as it is an emergency - the earliest their emergency plumber can call is on the 16th November but the water has been pouring in non-stop since the 15th October and tonight 29th October all the electrics have gone off in the flat and cannot be turned on again. L&Q out of hours service refuse to help as they say it is not an emergency. All they are concerned with is chasing up the leaseholders for an extra quarter of a million pounds for their overspend on last years management costs most of which seem to have been incurred by trying to save money by having jobs done as cheaply as possible in the first place and then having to pay much more to have things put right.

Geoff · 29 October 2020

★★★★★ 1/5

Trustpilot

Everything I said about the flat…

Everything I said about the flat beneath me ...going on again now.... as the cameras that I'm being charged weekly fees for AND AS OF 01 APR ALMOST £16 EXTRA A WEEK...will show who he's let back in this building and his home again. I still don't have x-ray vision... my flat still doesn't face the front of this building for me to SEE who's coming in and out ..so how else do I know if it's not for me HEARING it in my home...while I'm trying to relax from my working week!! Blah blah blah!

Blackbutterflai · 12 April 2024

★★★★★ 5/5

Trustpilot

Initial repair was a leak which was due…

Initial repair was a leak which was due for repair four days after reporting it. The leak turned to the tap running and not turning off. After contacting emergency repairs out of hours team, they can within a few hours and completed the repair.

Ann-Marie · 25 June 2024

★★★★★ 1/5

Trustpilot

The same snr manager who found the…

The same snr manager who found the time, budget to have a solicitors letter sent to me with legal threats/court warnings and audit logs about my correspondence with them regarding outstanding matters and them failing me as a tenant, has emailed me. The same person, per that letter instructions that I made it clear the same day I received it that I did not agree with it's contents/to appeal... and she chose to ignore that email which I still have evidence off in my sent items, is now trying to correspond with me... why... because of these ongoing public posts? They complained when I corresponded with them, reminding them about what I have already repeated to previous snr managers who assured me I would not have to continue repeating the same observations or matters and now because I'm making all public, she's reaching out to me. After the diagnosed schizophrenic male heavily set 6 foot+ (who they knowingly moved me next door to) attacked me by pinned me up against the wall in my home per the police report ...they assured me I would have responsible/warned tenants move next door to me ...3 tenants later ...not the case, also involved the police with upheld evidence of my report. So far so good with the current one but that's just because he's a decent human being. None of them care about the ongoing toll on my quality of life or the mental health impact of having me living next door to/above irresponsible selfish residents. Who actually thought it was okay to let people into his home in the dead of the night until early a.m. hours including week days...socialising in his bedroom where they were obviously smoking because the smoke alarm in his living room goes off if they are there. If you stand up to this "charitable" Housing Association with damning evidence ...they put a target on your back. Given I am recovering from major surgery, I have more important things to do than read content which is probably more repeats, chastising me for these public posts or deflective excuses.

Blackbutterflai · 10 April 2024

★★★★★ 1/5

Trustpilot

Thanks for charging me almost £16 p/w

Thanks for charging me almost £16 a week now to live above a man whose behavior you've let him is his guests get away with across numerous years....and I'm still having to tolerate hearing him walk from point A to point B his home so he may as well be in mine ...and still letting his relatives in, to use his facilities daily and they may as well live here!!THANKS!!** 7:10a.m. Sunday morn and I'm listening to doors being slammed / closed from whoever just came into this building and into flat number 5 usual heavy footsteps...clanging / banging...zero/little regard for us surrounding homes...again!

Blackbutterflai · 7 April 2024

★★★★★ 3/5

Trustpilot

I have had trouble with boiler for three years

I have had trouble with boiler fir three years and you will not replace it. Just replace the parts that have been replace more than they should have been. Still having issues but still all you do is repair the boiler

Mr · 10 August 2024