LQ Sidcup reviews

Hi A.W,Thank you so much for your review and for rating us with 4-stars.Your review is important to us and we appreciate you taking time out to share your feelings with us too.We're so happy you had a good experience with our negotiator, we hope the move went well too and you've started to settle into your new home.We hear your disappointment with the tenancy progression team, and we apologise profusely if the service you received failed to meet your expectations. This is concerning for us too and we'll certainly share the points raised with the team and hopefully changes can be implemented to improve this service in the future.In the meantime, if there's anything else you may need help with, please feel free to reach out to us through any channel of your choice or by email at lqdirect@lqgroup.org.uk and it'll be our pleasure to offer you further assistance.Many ThanksCustomer Service Team

Hi Les,Thank you so much for rating your most recent experience with 5-stars🙂We're sorry to learn your first appointment didn't go as planned and we apologise for the inconvenience caused to you.Many thanks for sharing your positive experience with us as well and we're over the moon everything went well, and the long-awaited repair has since been resolved.It's an absolute pleasure to help and feel free to let us know if there's anything else we can do for you.Many thanksCustomer Service Team

Hi Fontella, Thanks for the top rated review. We really appreciate your kind comments regarding the engineer and are glad to hear that he was polite and explained everything clearly. Many Thanks Customer Service Team

Hi Danny,Thank you so much for taking time to leave us a review.We’re pleased you’ve had a 5-star experience with our gas contractor and we’re thankful to you for letting us know how everything went for you.We’d also like to thank you for sharing your housing situation with us, we can imagine the difficulties it must be for you all and we sympathise with situation you’re in.As you may already be aware, we unfortunately made the decision to close our housing transfer option due to the high demand for housing. Sadly, we were finding this option to be a very long process whereby our residents were waiting many years for a suitable property to become available that met their needs.Having said this there are other options you may wish to explore and we’re seeing many residents moving successfully via a mutual exchange which is also deemed to be the quickest way to move. You may already be aware of this option but further details about the scheme are available on our website or by following the link provided below - we hope you find the information helpful. https://help.lqgroup.org.uk/help/tenant/housing-options/mex-how-toAlternatively, you’re more than welcome to seek housing advice from your local authority. We strongly recommend you reach out to them to further discuss your concerns as they may also be able to help with your housing needs.If of course we can be of further help or if you have any questions, by all mean please reach out to us and we’ll be sure to provide help and support wherever we can. Contact with us is welcome through any of your preferred channels or by email at lqdirect@lqgroup.org.uk where we kindly request ‘Trustpilot’ is used as your email subject. Many Thanks Customer Service Team

Hi Gabriel,Thank you so much for your review.Your feedback is important to us, and we thank you for bringing your concerns to our attention. Although we hear your disappointment with the recent service charge increase, we'd like you to know we still value your comments, and we apologise profusely for the disappointment this has caused.We understand the rise in cost of living is causing worries for many people and we appreciate the increase in service charges is an additional worry. As you may already be aware service charges are reviewed annually and whilst we do our utmost to keep the costs as minimal as possible, the cost of living unfortunately has an impact on the cost of services we also provide.If of course you have any questions or worries regarding the services and their charges, please do let us know by email at lqdirect@lqgroup.org.uk (with ‘Trustpilot’ as your email subject) and our dedicated team here will raise your enquires to the relevant team for you.Many ThanksCustomer Service Team

Hi Bridget,Thank you so much for your 4-star review!It makes us happy when we read such amazing feedback like yours and we’re truly delighted you had a wonderful experience with our contractor.Many thanks again Bridget, your feedback is greatly appreciated and we’re looking forward to helping you again soon 🙂Customer Service Team

Hi Mick,Thank you for your review.We appreciate you sharing your concerns with us and we're sorry to hear you're unhappy with our decision not to install the new fence panels you've recently purchased.We hear your disappointment and we would like to make you aware that we can still carry our fencing repairs for you. This is providing the fence in question borders a communal garden where more than one resident has access to the same garden. We'll also repair boundary fences on individual gardens and by this we mean fencing and gates which separate the garden from a public area. Unfortunately diving fences which separates your own garden from your neighbours garden would be the responsibility of our residents to repair or replace as needed.If your fence is a boundary fence and not deemed as a dividing fence, please let us know and we'll look into this further for you. Unfortunately we do not offer a handy person service to install fence panels purchased by our residents, but we appreciate the difficulties you could encounter trying to do this yourself,. However, we can help by providing some suggestions of other organisations who can provide a handyperson service to do this for you.This is by no means meant to make you feel as though we're discriminating our residents, we're just working inline with our repairs policy and the terms and conditions as set out in your tenancy agreement.We're here to help you and if you have any further questions, please contact us and it'll be our pleasure to do so.Many ThanksCustomer Service Team

Hi Mr Froome,Your review is important to us and we appreciate you taking the time to bring your concerns to our attention.We’re extremely sorry to hear we’ve failed to meet your expectations and we sincerely apologise for any disappointment this has caused.We understand your email has since been responded to but we would also like to offer our apology for our delayed response to you too. Unfortunately following the recent storms, this caused contact into us at much higher levels than usual but rest assured we worked hard to get in touch with everyone as quickly as we possibly could.Further to you concerns with your fence, we're so sorry to hear this was damaged during the storm and we appreciate why this is concerning for you and your neighbour. We can confirm the organisation will carry out repairs to fences that border communal gardens where more than one resident has access to the same garden. We'll also repair boundary fences and gates on individual gardens and by this we mean fencing and gates which separate the garden from a public area. Any damages to fencing that is deemed as a 'dividing fence' between neighbouring gardens will fall under resident's responsibility to repair or replace as and when needed.We fully understand this may become a disappointment to you and it certainly isn't our intentions to cause any upset, but it's important we follow our procedures and inline of the conditions set within your tenancy agreement with us.You may also find this link useful as it'll direct you to our repairs booklet which'll give details of repairs our residents should expect from us as well.https://help.lqgroup.org.uk/help/tenant/repair/tenants_repairsWe hope you find this helpful but if you do have any further questions, feel free to contact us through any channel of your choice and we'll be more than happy to assist you. Alternatively, we can be contacted by email at lqdirect@lqgroup.org.uk and we kindly request 'Trustpilot' is mentioned into the subject line of your email.Many ThanksCustomer Service Team

Hi Mick,Thank you so much for leaving us a review and for expressing your dissatisfaction with us too.Service charges are applied usually to maintain communal areas and these can be internal or external areas, therefore service charges may be applied to housing estates and they’re not just restricted to flats or maisonettes.If of course you have any concerns or enquiries to raise with us, by all means please let us know and we'll be sure to help you with these.We're reachable by email at lqdirect@lqgroup.org.uk and it'll be most helpful if 'Trustpilot' is used as your email subject on this occasion.Many ThanksCustomer Service Team

Hi Ads Sam,Thank you so much for sharing your experience with us.We welcome your review, and we apologise profusely for the disappointing experience you've had.Understandably during the colder months this was a worry for you and usually when this happens our contractors are obliged to leave you with temporary heating; we hope to think this happened for you. We sincerely hope after all this time your heating and hot water has since been restored. If, however you’re still experiencing problems, please let us know and we’ll be more than happy to work with you to resolve this matter as soon as possible.Our team here can be reached by email at lqdirect@lqgroup.org.uk and we kindly request ‘Trustpilot’ is mentioned in the subject line of your email too. Please feel free to reach out to us at any time and it’ll be our pleasure to help.Many ThanksCustomer Service Team

Hi Tracie,Thank you so much for letting us know how your appointment went for you.We're very sorry it didn't go so well, and we certainly feel your disappointment with our contractor needing to return.We hope arrangements have already been arranged with an engineer but if for any reason you need further help in resolving this, please let us know and it'll be our pleasure to assist in getting this matter resolved for you.Our dedicated team can be reached by email and you're more than welcome to contact us at any time at lqdirect@lqgroup.org.uk. It'll be most helpful to us as well if 'Trustpilot' is used as your email subject too.Many ThanksCustomer Service Team

Hi Jack,Thank you for your review and for bringing this matter to our attention.We understand your frustration with the extended timeframe and ongoing issues with the gutters, and we apologise for the continued delay in fully resolving the problem.We'll be sure to follow up the repair with our maintenance team to find the cause of the delay, and hopefully have a more definitive answer as to when we can expect further progress.We sincerely hope this helps, but if you have any further questions, please let us know by email at lqdirect@lqgroup.org.uk (with ‘Trustpilot as your email subject) where it'll be our pleasure to help.Many Thanks,Customer Service Team

Hi Moses,We love this and thank you so much for letting us know 😊We're over the moon you had a positive experience and most importantly your recent appointment went well for you.Many thanks again for your feedback, it's much appreciated!Customer Service Team

Hi Chris,We thank you for taking the time to leave us a review and for sharing your concerns with us too.We understand at time things do go wrong and although you appear unhappy with the service we would like to reassure you that your feedback is still really important to us.We apologise profusely for the continued delay with your repairs and we can see why you feel disappointed with the service you've received.It'll be great if you would allow us the opportunity to have a look into each of your repairs and to work with you to come to a resolution. If you're willing for us to do this for you, please can you email your details to us at lqdirect@lqgroup.org.uk (with 'Trustpilot' as your subject) and we'll be more than happy to do our utmost help.Many ThanksCustomer Service Team

Hi Customer,We welcome your feedback, and we appreciate you taking the time to express your thoughts and feelings with us.It saddens us to hear of your dissatisfaction and we sincerely apologise if we’ve failed to meet your expectations.We would like you to know we’re always here to help and if you have any questions regarding the service charges or lack of services being provided, we’d very much love to hear from you.Please feel free to reach out to us at any time by email at lqdirect@lqgroup.org.uk and by using ‘Trustpilot’ as your email subject where we'll gladly assist you further with your enquiries and concerns.Many Thanks Customer Service Team

Hi Nicola,Thank you so much for your awesome review!😊We absolutely love your feedback for Alfie and we’re super proud to hear he went above and beyond.This is truly fantastic and a huge thank you for sharing this with us too.Many ThanksCustomer Service Team

Hi James,Thank you so much for your amazing review!😊It’s so nice to read your lovely comments about Richard and we’re thrilled to hear of the fantastic journey you've had so far. We most certainly are very proud, and your feedback certainly helps us to understand how hard working and helpful our staff are too.We honestly appreciate your feedback and we’re sure Richard will be most grateful for your comments and kind words too.Many ThanksCustomer Service Team

Hi Grace,We really do appreciate you taking the time to share your journey with us and we're so sorry the whole process was overwhelming for you.Looking for a new home can be a stressful time, so we honestly hear you but it's lovely to know our lettings negotiator was there to help and support you throughout the whole journey.Many thanks again for your feedback, we sincerely hope you settle well into your new home, and we wish you every happiness as you start to make your new home yours.Customer Service Team

Hi Ernie,Thank you so much for your review regarding the front gates and we're very sorry if the works are taking longer than expected.We certainly feel your dissatisfaction when this happens, but rest assured the works will be completed. It's understood the works are scheduled for the first available appointment and if our maintenance team can bring the date further forward, they'll be sure to do so but this is subject to availability.We hope this information helps to gain your reassurance that we haven't forgotten about the front gates, and we endeavour to complete the works at our earliest opportunity.If of course you have any further questions, feel free to contact us by email at lqdirect@lqgroup.org.uk (with 'Trustpilot' as your email subject) where it'll be our pleasure to help you.Many ThanksCustomer Service Team

Hi Florence,Thank you so much for sharing your experience with us.We’re delighted you’ve had the best possible experience and it makes us happy to know everything went perfectly for you.Your feedback means the world to us and it’s certainly the kind of service we always aim to deliver too.Many thanks again Florence!😊Customer Service Team

Hi Darchy Midiman,Thank you so much for leaving us another amazing review! 😊We're overwhelmed by your fabulous review and we're glad to hear about the positive experience you had with our team. It truly is wonderful to know that our staff was able to provide you with the support and understanding you needed during a difficult time.We strive to offer exceptional customer service, and we're so proud to hear that our commitment to helping our customers and residents is reflected in your experience too.Once again, a huge thanks for sharing this with us, and we very much look forward to helping you again soon.Customer Service Team

Hi Faruk,Thank you so much for your review!😊We appreciate you taking the time to share your experience with us and we're glad to hear that the gas engineer was polite and cleaned up after himself. We work hard with our contractors to provide our residents with a positive experience, and we're happy to hear that you were satisfied with the service you've recently received from them too.Once again, a huge thanks for your amazing feedback and we hope to be of help again soon.Many ThanksCustomer Service Team

Hi Karene Harmon, Thank you for raising your feedback this is important to us. We're pleased that you find our Customer Service Centre professional and helpful. When you report repairs to us we aim to get them carried out at the soonest possible appointment based on the urgency of the repairs required. We take on your feedback regarding the Saturday appointments although this is is not currently available we are always looking at ways of improving our service so we'll be sure to raise this as feedback. We'd be keen to help resolve any outstanding issues for you. Please email lqdirect@lqgroup.org.uk and if you could use 'Trustpilot' as you subject header this would really help. Many Thanks Customer Service Team