LQ Sidcup reviews

Hi Scott,Thank you so much for taking time to leave us a review! 😊it’s great to see your recent experience went amazingly for you and we can’t thank you enough for sharing this with us too.It’s always with great pleasure to help so please reach out to us if there’s anything else we can do for you.Many ThanksCustomer Service Team

Hi Eminta,Fantastic! Thank you so much for sharing this with us 😊It's great to hear the engineer is delivering a professional service and we can't thank you enough for taking the time to let us know too.Many ThanksCustomer Service Team

Hi Julie,We’re so grateful for your review and for rating your recent visit with 4-stars.We’re delighted you had a pleasant experience during the recent gas safety inspection in your home, and most importantly the engineer was polite and done a good job too. It’s satisfying for us to hear this and it’s certainly the kind of service we expect from our contractor as well.Thank you so much for sharing this with us Julie, it truly means a lot to know you’ve had a positive experience and we look forward to helping you again at some point soon🙂Customer Service Team

Hi Santosh, We appreciate your 4 star review. We aim to provide a timely and quality service for our residents. We hope the electrical repairs were completed to a good standard. Many ThanksCustomer Service Team

Hi Meredith,Thank you so much for leaving us a review and we sincerely apologise for the misunderstanding with your enquiry.We’re very sorry there’s a continued delay in providing you with the information too and we certainly feel the frustration this causes. It's likely your enquiry is with our Homeowners team awaiting a response; however, we'd very much love to help and follow up on your enquiry as well as providing you with an update.To help us make it possible, we kindly invite you to email our dedicated team here at lqdirect@lqgroup.org.uk and it'll be most helpful to us if 'Trustpilot' is used as your email header on this occasion. Many ThanksCustomer Service Team

Hi Roberta77,We welcome your review, and we thank you for raising your concerns with us here.We're extremely sorry if your service charge enquiry wasn't handled how you hoped it would be and we certainly feel your dissatisfaction when this happens.We'd love to help, and we kindly invite you to email your concerns to us and by highlighting which service charge you'd like to receive a breakdown.Please feel free to email this information to us at lqdirect@lqgroup.org.uk (with 'Trustpilot' as your email subject) where our dedicated team here will be able to assist your further with your enquiry.We can also check if there's any planned works for the external painting and we advise you to add the details to your email as well. Please bear in mind we can only provide advice on our current programmes and unfortunately, we're unable to advice on any future programmes.We sincerely hope this helps and we look forward to hearing from you soon 🙂Many ThanksCustomer Service Team

Hi Carl,Thank you for your review and feedback. We're truly sorry to read the repairs weren't completed to a satisfactory level. Feedbacks help us understand where we're going wrong and work on improving our services. We have a dedicated team here that can help and advice. Please email us at lqdirect@lqgroup.org.uk and would be great if you can use 'Trustpilot' as the subject header and our team will do their utmost for you. Many Thanks Customer Service Team

Hi Beckyboo61017,Thank you so much for your fabulous review! 😊We’re truly overwhelmed by your amazing review, and we can’t thank you enough for sharing your experience and personal thoughts with us as well.We're over the moon to know you always find us helpful and we're delighted you're happy with your home too.It's great to hear the insulation issues have been addressed and works are being carried out to resolve them for you as well. It makes us happy to hear this too, as we want more than anything for you to be comfortable in your home.Many thanks again for your wonderful review and feel free to let us know if there's anything else you would like our help with.Customer Service Team

Hi David,Thank you for your review and for sharing your dissatisfaction with us.We're very sorry to hear you've had a disappointing experience, and we truly understand your reasons for this.It saddens us to learn that communication is poor and appointments are being missed. This certainly isn't the kind of service we expect you to receive, and we would very much love to have the opportunity to investigate further and help with your enquiries.To help us achieve this, we kindly invite you to email the details to us at lqdirect@lqgroup.org.uk with 'Trustpilot' as your email subject. Our dedicated team here is willing to help, and they'll be sure to do their utmost for you.Many Thanks,Customer Service Team

Hi Mark,We're so grateful for your review and we thank you for taking time out to share your feelings with us.We're saddened to hear we've failed to provide you with the service you hoped to receive from us, and we appreciate incomplete jobs inside your home would cause some frustration too. It's important to us to help put right what may have gone wrong and with this in mind we would very much love to have the opportunity to investigate your concerns for you. Please can you send an email to us with all the details so we can arrange for our dedicated team to contact you. When composing your email, we recommend 'Trustpilot' is mentioned into the subject line of your email and we kindly request this is sent to us at lqdirect@lqgroup.org.ukWe would also like to take this opportunity to offer our sincerest apology for any upset and inconvenience this has caused you too.Many ThanksCustomer Service Team

Hi Diana,We absolutely love this, and we're thrilled to hear you had the best possible experience during the recent works carried out inside your home.Thank you so much for sharing this with us and for rating your recent contact with 5-star too! 😊Many ThanksCustomer Service Team

Hi Denise,We welcome your feedback, and we thank you for sharing your feelings of dissatisfaction with us.It saddens us that you’re unhappy with our repairs services and we sincerely apologise if we haven’t met your expectations.Admittedly some repairs within your home would fall under your responsibility, but we do have an extensive repairs policy and you should never be made to feel the need to fight for repairs that we’re liable for.It may help to familiarise yourself with our ‘Repair Responsibility Booklet’ on the following link as it’ll help when raising any future repairs with us. https://www.lqgroup.org.uk/-/media/files/tenants/landq-repairs-responsibilities-booklet-2023.pdfFurther to your comments regarding planned maintenance works for a new bathroom, windows, doors, and external decorating etc, these kinds of works are carried out on a programme, and we decide each year which properties are eligible to receive these works by using the information from a stock condition survey previously carried out on your home. With this in mind, the survey report helps us to understand the condition of our homes and those homes that are most in need which helps us with our decisions.We understand this may become disappointing news and we appreciate it can be many years before planned maintenance works are offered, but this isn’t to say this’ll never happen.In the meantime, we’re more than happy to help with any repairs that need attention, and we kindly request you report them to us in the usual way.Alternatively, you’re more than welcome to email us at lqdirect@lqgroup.org.uk (with Trustpilot’ in the subject line) where it’ll be our pleasure to help you.Many ThanksCustomer Service Team

Hi Melanie,Thank you for sharing your recent experience with us 🙂We appreciate your kind words about the engineer's professionalism and dedication to resolving the issue; this certainly means a lot to us too.We understand that the solution isn't ideal, and we tried calling you today to gather some more information. We would like to see if there's anything further we can do to help put this right. Unfortunately, your phone was unreachable at the time of our call and if you feel the flush still isn't operating as it should, we'd love to hear from you.Please feel free to drop us an email at lqdirect@lqgroup.org.uk (with 'Trustpilot' as your email subject) where one of our advisors will gladly help.Many Thanks,Customer Service Team

Hi Lexus,Thank you for taking time to leave us a review and for bringing your concerns to our attention.It's important you refrain from using the boiler as it sounds like it's been condemned for safety reasons.Furthermore, we're saddened to learn the engineer failed to explain their reason for placing a warning sticker on your boiler and we apologise profusely if this is the kind of service you've received from them.It sounds like you may need a new boiler install, although we're unable to guarantee this unless you kindly contact us via a different channel.If a new boiler is needed, these are usually treated as priority however we appreciate it may seem like a lengthy wait. The reason for this is because a new boiler survey must be carried out and in addition an asbestos check may also be needed. Once we have this information a quotation is submitted to us prior to the materials being ordered and fitted.We sincerely hope this information helps but if you have any further questions or would like us to check the progress of your repair, we'll be more than willing to do this for you.Please feel free to contact us by email at lqdirect@lqgroup.org.uk (with ‘Trustpilot’ as your email subject) where it’ll be our pleasure to arrange contact with you.Many ThanksCustomer Service Team

Hi Frances,Thank you so much for sharing your feedback with us! 🙂We are absolutely thrilled to hear that you are happy with the work being done on your kitchen and bathroom renovation. Your kind words about the professionalism and cleanliness of our workers mean a lot to us, and we are delighted that the issues with your boiler and hot water were resolved promptly.It's truly gratifying to know that our contractors are delivering excellent service, and we appreciate you keeping us informed of the progress of the project. Your appreciation means a great deal to us.Thank you once again, Frances! We can't wait for the completion of the works so that you can start enjoying your new kitchen and bathroom to the fullest.Customer Service Team

Hi Daniel,Thank you very much for leaving us a review! 😊We’re so happy you’ve had a positive experience and our Direct Maintenance operative was a pleasure during the time spent in your home. This is the kind of service we always try hard to deliver but we appreciate a first call fix may not always be possible, It certainly makes us proud to hear of the amazing work our maintenance team are doing so thank you so much for your feedback, it’s greatly appreciated.In the meantime, we look forward to helping you again so feel free to let us know if there’s anything else you might need our help with.Many ThanksCustomer Service Team

Hi Tracy,We welcome your review, and we thank you for sharing your thoughts with us too.Whilst we appreciate and understating our procedures for repairs has been a disappointing experience, we want you to know we still value your feedback, and we apologise profusely for the upset caused.If of course we can be of further assistance, we kindly invite you to email your concerns to us where it'll be our utmost pleasure to do our best to help.We have an amazing team here and we're reachable at lqdirect@lqgroup.org.uk and it'll be most helpful if 'Trustpilot' is used as your email subject when contacting on this occasion.In the meantime, rest assured we’ve taken onboard your feedback as it helps us to look at ways, we can further improve the service we deliver to yourself and other residents too.Many ThanksCustomer Service Team

Hi Graham,We value your review and we thank you for sharing your recent experience with us.We're so sorry for any confusion with the repair and for the inconvenience caused to you.It's good to hear the guttering was cleaned and we trust you're happy with the outcome. If for any reason you need further help from us, please do let us know and we'll be sure to further assist you.We're reachable through any of your preferred channels or by emailing us here at lqdirect@lqgroup.org.uk. Please kindly ensuring 'Trustpilot' is mentioned in the subject line as this information will be most helpful to us as well.Many ThanksCustomer Service Team

Hi Paul,Thank you for sharing your recent experiences with us. We're sorry to hear that you were not entirely happy with the service you received, and we apologise for any dissatisfaction this may have caused.We understand your concerns regarding the trunking and the single controller for both windows, and we appreciate you bringing this to our attention. After further investigation, we can confirm that the installation was carried out as agreed with our maintenance supervisor and in line with the quote provided by our contractor. However, your feedback is greatly valuable to us, and we will certainly take it into consideration for future projects.If there is anything else we can assist you with, please don't hesitate to reach out. Our team is here to help, and you can contact us via email at lqdirect@lqgroup.org.uk with 'Trustpilot' as the email subject.Many ThanksCustomer Service Team

Hi June,Thank you so much for your review.We're truly sorry for the experience had with us yesterday, this certainly isn't what we expect to hear, and we offer our apology for the disappointment this has caused.We continue to apologise for the delay with the fencing repair and we honestly understand and appreciated why this is concerning for you.Internal conversations are taking place between different departments and we're hoping to have an update for you soon. In the meantime, we've made our Customer Liaison Officer aware of your contact through this channel and we’ve also expressed your dissatisfaction with the long delay in completing this repair.If of course you have any further questions for us, our dedicated team here are reachable by email at lqdirect@lqgroup.org.uk and you're more than welcome to reach out to us at any time where we'll gladly do our utmost to help. It’ll be most helpful to us as well if you can use ‘Trustpilot’ as your email header.Many ThanksCustomer Service Team

Hi Emmanuelle,Thank you so much for your positive feedback.It certainly makes us really happy to be there for all our residents and always provide help and support. Many thanks again 😊 Customer Service Team

Hi Colette,We welcome your review and we’re so happy you had a great experience with K&T.We really do appreciate your feedback as it helps us to understand what’s going well with our contractors, so thank you once again for taking time to share your thoughts with us 😊Customer Service Team

Hi Mrs Damba,Thank you very much for your amazing review!Your feedback certainly helps understand of the fantastic service our contractors are doing whilst in our resident’s homes too.We’re super delighted all went well with your appointment, our contractor has certainly made us proud 😊Many Thanks Customer Service Team

Hi Les,Thank you so much for rating your most recent experience with 5-stars🙂We're sorry to learn your first appointment didn't go as planned and we apologise for the inconvenience caused to you.Many thanks for sharing your positive experience with us as well and we're over the moon everything went well, and the long-awaited repair has since been resolved.It's an absolute pleasure to help and feel free to let us know if there's anything else we can do for you.Many thanksCustomer Service Team