LQ Sidcup reviews

Hi Jessica, Thank you so much for bringing this matter to our attention and we're truly sorry you feel as though you are being ignored. We can assure you we are not ignoring you, and having further investigated this, we can advise that your complaint is active and is currently being investigated. More complex cases can take time to resolve, but our complaints handler is working on your complaint to determine a resolution and will be in contact with you directly. We hope this information helps but if you have any further questions then please feel free to contact the Team here at lqdirect@lqgroup.org.uk using 'Trustpilot' as your subject header would be most helpful. Many Thanks Customer Service Team

Hi Susan,Thank you so much for your review! 🙂We appreciate your feedback and are glad to hear that the operative was friendly and helpful. We understand your concerns about the ongoing issue with your wet room ceiling and we're committed to addressing such matters promptly and effectively. We'll be more than happy to look into this further and ensure that appropriate action is taken.To help us make it possible, please can you kindly email the details to us along with your neighbours address so we can do this for you. Our email address is lqdirect@lqgroup.org.uk and it'll be most helpful to us if 'Trustpilot' is mentioned in the subject line of your email too.Many ThanksCustomer Service Team

Hi Dawn, Thank you for the top 5 star rating! We're glad to hear the contractor was polite and helpful and that the issue was resolved quickly. We appreciate your feedback 😊 Many Thanks Customer Service Team

Hi Dorcas,Thank you so much for your fabulous review!It's fantastic to hear everything went perfectly for you, and we greatly appreciate your kind words about the engineer's professionalism and efficiency. Providing a seamless experience for our residents is important to us, and we're delighted that our engineer was able to complete their work without any disruption to your workday.Your feedback is much appreciated, and we thank you once again for taking the time to share this with us.We're looking forward to helping you again 🙂Many ThanksCustomer Service Team

Hi Tolani, Wow thanks for the 5 star review!We're overjoyed to hear about your amazing experience at Laurus Homes. It's pleasing to know how much you appreciate Toni's honesty, approachability, and readiness to help. Your words truly highlight our mission to keep things simple and stress free for our customers. Many Thanks Customer Service Team

Hi Sharon,We welcome your review, and we thank you for taking time to express your feelings with us too. We’re saddened to read this, but we can understand why this has caused you to feel this way. We have a fantastic team here willing to do their best to help with all enquiries and they can be reached by email at lqdirect@lqgroup.org.uk. It’ll be most helpful to us as well if ‘Trustpilot’ is used as your email subject when contacting us in this way. Many Thanks Customer Service Team

Hi Natalie,Thank you so much for the 5 star review 😊 It's great to read you received an excellent service and this certainly makes us really happy. We would like to give our member of staff some recognition therefore, if you know the full name of the person, please email us their full name and your full address at lqdirect@lqgroup.org.uk and also include 'Trustpilot' in the subject line. We have a dedicated team that can help forward this lovely review to the manager of the member of staff. Many Thanks Customer Service Team

Hi Monika, Thank you so much for sharing your positive experience with us! 🙂 We’re over the moon to hear that everything went well and that our engineer did a great job. We always strive to deliver excellent service, and it makes us proud to know we’ve achieved that for you. It’s a pleasure to help, and we hope to assist you again soon. Many thanks, Customer Service Team

Hi Donna, Thank you for sharing your feedback with your review. We’re sorry for the problems you encountered regarding communication and waiting. Kindly send us an email at contact@lqgroup.org.uk with ‘Trustpilot’ in the subject line and detailed information so we can support you better. Many Thanks Customer Service Team

Hi Barbara,Thank you so much for taking time to leave us another review.Your feedback is important to us and we're very sorry to hear K&T were unable to rectify the fault during their visit with you.It's great to hear they've managed to source the problem causing this to happen and a as result from this we’ve arranged another visit for one of our plumbers to attend.We trust this repair is in good hands and progressing as it should, and we sincerely hope this matter is resolved on your next appointment.In the meantime, please feel free to contact us if we can be of further help and assistance and we’ll be sure to do our best for you.Contact is welcome through any channel or by email at lqdirect@lqgroup.org.uk. If email is a preferred option, it’ll be most helpful to us if ‘Trustpilot’s is used as your email subject on this occasion.Many ThanksCustomer Service Team

Hi Miroslaw,Thank you for sharing your thoughts with us.We appreciate and understand your frustration with the maintenance response time and the issues you've experienced. We try our hardest to provide a positive living experience for all our residents, so it's naturally concerning for us to hear that our repairs policy has fallen short of your expectations.As a shared owner of the property, we're responsible for the communal areas, whilst all repairs needed for your home would indeed fall within your responsibility. We believe we’ve given you the correct advice but if you feel there's been a misunderstanding, please feel free to let us know and we will be happy to provide further clarification.We also recommend taking some time to review the contents of your lease agreement, as it will provide more details about maintenance and repairs to your home.Our team is of course here to help, and you can reach out to us anytime. You can contact us via email at lqdirect@lqgroup.org.uk (with 'Trustpilot' as the email subject) where it'll be our utmost pleasure to help.Many Thanks,Customer Service Team

Hi Simone,Thank you so much for your feedback and for bringing your worries to our attention.Repairs inside your home are important to us too, and we sincerely apologise if you feel we haven't provided you with the service and support you hope to receive from us. As you may already be aware, new kitchen and bathroom installs are carried out by our Planned Maintenance Team and programmes are decided on a yearly basis. We make the decisions following a stock condition survey previously carried out on your home, and we use the information from the survey to identify the homes that required component renewals. We would however expect existing kitchens and bathrooms to last approximately 25-30 years and, in some cases even longer depending on the results from the survey. Unfortunately Simone, our budgets are set annually therefore there's a restricted amount of component renewals we're able to fulfil during the year, however if your existing kitchen needs repairs, please report them to us and we'll be more than happy to help.We're also concerned you have problems with blown plaster and mould and damp issues. If you haven't already reported this to us, we kindly request you email the details to us so we can further investigate the cause and rectify the issues. Please address your email to lqdirect@lqgroup' and by ensuring 'Trustpilot' is used as your email subject too.Once we have all the information, it’ll be our pleasure to further investigate the issues raised and to work with you to raise any necessary repairs in your home.Many ThanksCustomer Service Team

Hi Daniel,Thank you so much for taking the time to share your journey with us.We're so pleased you're satisfied with the experience had, this is great for us to hear too.We've certainly taken onboard your comment and suggestion regarding our Tenancy Progression Coordinator and we're very sorry if the service you received could've been better, but we'll be sure to pass this onto the team for you.In the meantime, we sincerely hope you love your new home and we wish you every happiness too. If for any reason further help is needed from us, feel free to let us know by dropping us an email at lqdirect@lqgroup.org.uk and we'll be sure to do our best to help you.Many ThanksCustomer Service Team

Hi Willow,Thank you so much for sharing your recent contact with us.It's great to hear the engineer managed to bring your appointment forward and we thank you for being so accommodating with this as well.We're very sorry new parts are needed to complete the repair but we're confident this'll be resolved for you on the next visit.In the meantime, we thank you once again for your fabulous review and we look forward to helping you again soon 🙂Customer Service Team

Hi Jason,Thank you so much for raising your concerns with us here and we're truly sorry to hear of your dissatisfaction.We'd like to help and look into what went wrong and contact our contractor to resolve this for you.To help us achieve this we kindly ask you to email the details to us along with your full address where we'll be more than happy help.We're reachable at lqdirect@lqgroup.org.uk and it'll be most helpful if 'Trustpilot' is mentioned in the subject line of your email too.We look forward to hearing from you soon 😊Many ThanksCustomer Service Team

Hi Ivor,Thank you so much for your 4-star review!We’re so pleased your recent repair appointment went well and we sincerely hope there's no further issues with the fan as well. If of course the same happens again, please do let us know and we’ll be sure to get this resolved for you.Many thanks for sharing your experience with us and we hope to be of assistance to you again soon 😊Customer Service Team

Hi Mehmud,We welcome your review and we thank you for taking the time to share your experience with our contractor.We certainly hear your disappointment and we apologise profusely if the service you've received has failed to meet your expectations on this occasion. We understand the importance of having heating and hot water, especially as the colder months are drawing in.As you may already be aware, sometimes it's unfortunate our contractors are unable to fulfil a repair during their first visit. One of the main reasons for this to happen is materials or parts are needed that are not readily available or supplies kept on their vans. We understand this is the cause in your situation which we apologise for, however the part was ordered immediately and was expected to arrive from the suppliers within 5 working days. Swale have since confirmed to us they have the part and arrangements have already been made with yourself for an engineer to return to fit the required part.We trust this matter is resolved and your boiler is due to be reinstalled very soon. If, however you have further concerns relating to this matter, feel free to contact us and we'll be more than happy to assist you further. We have an amazing team willing to help who are reachable by email at lqdirect@lqgroup.org.uk and we recommend ‘Trustpilot' is used as your email subject when contacting us in this way.Many ThanksCustomer Service Team

Hi Duncan, We appreciate you leaving us a 5 star review. It was our pleasure to assist you promptly and ensure your Gas Boiler Timer was repaired swiftly. Our engineer will also appreciate your kind words about his politeness and promptness. We always strive to offer the highest level of service and it's wonderful to receive such positive feedback. Many ThanksCustomer Service Team

Hi D. Fullick,We thank you for taking the time to leave us a review and for sharing your feelings of dissatisfaction with us.We sincerely apologise if the service you’ve received from us hasn’t quite met your expectations and we apologise profusely for the disappointment this has caused.From-time-to-time various visits are needed and it’s not unusual for this to happen as it’s important for us to source additional opinions from others prior to deciding on the best way forward. However, we appreciate the disappointment and inconvenience this may cause to you, and we offer our sincerest apology for the continued delay with the repairs.Having investigated this further, please be rest assured internal conversations are taking place regarding the condition of the windows. Admittedly this may seem a long process, but we'll be sure to update you as soon as we have further information, we’re able to share with you.In the meantime, we're always open and willing to help with any questions you may have, and you're more than welcome to reach out to us at any time where it'll be our utmost pleasure to help.Contact is welcome through any of your preferred channels or by emailing our dedicated team here at lqdirect@lqgroup.org.uk whereby we request 'Trustpilot' is used as your email subject.Many ThanksCustomer Service Team

Hi Claudia,We welcome your feedback and we appreciate you taking the time to share your thoughts and feelings with us.We feel your frustration and we sympathise with you for the time spent trying to be heard. We can imagine this would be upsetting and we offer our sincerest apology for any upset and inconvenience caused.Your comments are valuable to us and we've certainly taking these on board. As an organisation who's passionate about the service we deliver, we want you to know your feelings have been noted and they'll certainly help us to implement changes moving forward. In the meantime, we're open and willing to discuss your review in more detail and if there's anything you specifically need help with, please contact us and it'll be our pleasure to arrange for contact to be made with you.We have an amazing team who can be reached by email at lqdirect@lqgroup.org.uk and we recommend your email subject contains 'Trustpilot' when contacting us through this channel.Many ThanksCustomer Service Team

Hi Khalid,Sharing your journey with us means so much and we’re truly delighted to learn of the great experience had with Tina, she really does work hard to make sure our customers have the best possible experience.Your praises and kind words for Tina makes us happy and proud, and we’re sure Tina will be most grateful for your kind words too.Many thanks again Khalid! 😊Customer Service Team

Hi Fowzia, Thank you very much for the 5 star rating! 😊 We've got a great webchat team who are always happy to help. We really appreciate your positive feedback. Many Thanks Customer Service Team

Hi Samantha,Thank you so much for sharing your recent experience with us.It makes us proud to know you've had the best possible experience with ourselves, but we're truly saddened to learn your experience with Swale wasn't the same.Rest assured we've taken onboard your feedback as it helps us to understand when things aren’t going so well and what we can do to ensure the same doesn't happen again.In the meantime, if there's anything further we can do for you, we kindly invite you to email us at lqdirect@lqgroup.org.uk where one of our helpful advisors will be happy to help. It'll be most helpful to us as well if 'Trustpilot' is used as your email subject when contacting us on this occasion.Many ThanksCustomer Service Team

Hi Janet,Thank you so much for rating your recent experience with 5-stars!We're chuffed to hear all went well with your appointment and the engineer was a pleasure to be with during the time spent in your home too.This is certainly the kind of service we love to hear is happening so many thanks again for sharing this with us.We're looking forward to helping you again….hopefully sometime soon 🙂Customer Service Team