LQ Sidcup reviews

Hi Darchy Midiman,Thank you so much for leaving us another amazing review! 😊We're overwhelmed by your fabulous review and we're glad to hear about the positive experience you had with our team. It truly is wonderful to know that our staff was able to provide you with the support and understanding you needed during a difficult time.We strive to offer exceptional customer service, and we're so proud to hear that our commitment to helping our customers and residents is reflected in your experience too.Once again, a huge thanks for sharing this with us, and we very much look forward to helping you again soon.Customer Service Team

Hi Faruk,Thank you so much for your review!😊We appreciate you taking the time to share your experience with us and we're glad to hear that the gas engineer was polite and cleaned up after himself. We work hard with our contractors to provide our residents with a positive experience, and we're happy to hear that you were satisfied with the service you've recently received from them too.Once again, a huge thanks for your amazing feedback and we hope to be of help again soon.Many ThanksCustomer Service Team

Hi Karene Harmon, Thank you for raising your feedback this is important to us. We're pleased that you find our Customer Service Centre professional and helpful. When you report repairs to us we aim to get them carried out at the soonest possible appointment based on the urgency of the repairs required. We take on your feedback regarding the Saturday appointments although this is is not currently available we are always looking at ways of improving our service so we'll be sure to raise this as feedback. We'd be keen to help resolve any outstanding issues for you. Please email lqdirect@lqgroup.org.uk and if you could use 'Trustpilot' as you subject header this would really help. Many Thanks Customer Service Team

Hi kk,Thank you for taking the time to leave us a review.We're so sorry to learn of your continued dissatisfaction, and we sincerely apologise if your experience has fallen short of your expectations.We're here to help and would love the opportunity to look into this matter further for you. To help us, please email the details to us at lqdirect@lqgroup.org.uk (with 'Trustpilot' as your email subject) where it will be our pleasure to assist.Sometimes multiple visits are needed to fully rectify the issue; this isn't unusual, especially with more complex repairs, but we understand the frustration this can cause and we offer our apology for this.Feel free to reach out to us at any time. It would be great to hear from you, and we'll be sure to do our utmost to help 🙂Many Thanks,Customer Service Team

Hi Sarah,We welcome your review and we appreciate you taking the time to share the delay about your repair to our attention.We're so sorry to hear of your disappointment and we appreciate not having a working shower inside your home is not and ideal situation, but we hope to think you still have use of a bath and are still able to use this despite the repairs needed to the tap.Unfortunately as we're unable to access your details through Trustpilot, we urge you to email us if you have any questions, or if there's anything further we can do for you. Sometimes we do get cancellations and we'll be more than happy to check for you, and bring the date forward if availability allows us to do so.We kindly request you use 'Trustpilot' as the subject on your email and we can be reached at lqdirect@lqgroup.org.uk.Many ThanksCustomer Service Team

Hi Alan,Thank you for your review, and we appreciate you bringing this matter to our attention.We understand that dealing with water damage in your home can be stressful, and we're deeply sorry to hear about the issues you are facing with the roof. We're dedicated to providing high-quality service and we'll work diligently to resolve this matter.We acknowledge that the roofing works are part of our planned maintenance program, and whilst extensive planning is involved, we understand your concerns. We will be sure to inform our Project Manager overseeing the works for further assistance.If you have any additional questions or concerns, please feel free to reach out to us via email at lqdirect@lqgroup.org.uk, and we'll gladly assist you. When contacting us, it would be helpful to use "Trustpilot" as your email subject.Many ThanksCustomer Service Team

Hi Karl,Thank you for your review and for bringing your concerns to our attention.We understand why damp and mould are a worry for you, and we're truly saddened to learn how it's affecting your children. We sincerely apologise if we've failed to address the issues as you had hoped which is naturally concerning for us too.We would very much love to help with the repairs needed in your home and work with you to find a resolution.With this in mind Karl, could you please email the details to us so we can further investigate this matter. We're reachable at lqdirect@lqgroup.org.uk, and we kindly request 'Trustpilot' be used as your email subject on this occasion.We hope to hear from you soon 🙂Many Thanks,Customer Service Team

Hi P Dauphin, Thank you for taking the time to leave us a 4 star review!We're so pleased to hear that your gas system is working fine and that you feel safe in your home. Your safety is our top priority, so having these checks carried out yearly is of utmost importance to us. Many Thanks Customer Service Team

Hi Walter,We’re so sorry to hear we’ve failed to meet your expectations but we appreciate you bringing your feelings to our attention. We strive to offer great service to our residents and we do our best to resolve problems with minimal fuss. If there’s anything we can do to help we would love to be given the opportunity to discuss your concerns in more details with you.If you’re open to discussing your review, please email your details to us at lqdirect@lqgroup.org.uk and it’ll be a pleasure to help.Many ThanksCustomer Service Team

Hi Vany,Thank you so much for your wonderful review! 😊We've absolutely enjoyed reading your review, and we're so happy that you're enjoying your experience with us.It's our mission to provide a comfortable and supportive environment for everyone, and we're committed to creating a community where people can happily live.Many thanks again for sharing this with us. We value your feedback so much and appreciate your kind words too.Customer Service Team

Hi B&J Nurse,Thank you so much for your review and for bringing this matter to our attention.We're so sorry for the difficulties you've experienced. It's important to us that all residents feel safe and comfortable in their homes, and we apologise profusely that the recommended concerns raised by an OT are yet to be addressed.We would like to investigate this matter further to find out what's causing the delay and to provide you with an update.Please kindly email the details to us at lqdirect@lqgroup.org.uk where our dedicated team will gladly assist you. It would be most helpful if 'Trustpilot' is used as your email subject when contacting us on this occasion.We hope to hear from you soon 🙂Many Thanks,Customer Service Team

Hi Roksan, Thanks for leaving a review and highlighting this with us. We're really sorry you've had to wait an extended time without any updates regarding when the work will be completed. We understand how frustrating this can be. We want to assist you with this but we have limited information via this platform, Could you please send us more details to lqdirect@lqgroup.org.uk with 'Trustpilot' as your subject header? One of the team will provide you with the most recent updates we have available. We look forward to hearing from you soon. Many Thanks Customer Service Team

Hi Stefanie,Thank you so much for taking the time to leave us a review and for sharing your experience with us.We value your feedback, and we certainly understand your frustration with being unable to reach us regarding your tenancy.We strive to provide excellent customer service and are committed to resolving any issues promptly. We therefore apologise profusely for the difficulties you've experienced in contacting us, and to learn your emails were left ignored.There are various ways in which you can contact us, and you’re more than welcome to reach out through any of our channels. We appreciate our phone lines can be busy at certain times, but we also have our website and social media page on Facebook.To help us assist you further in resolving this matter, please feel free to reach out to us at any time. If email is your preferred option, we kindly request ‘Trustpilot’ is used as your email subject on this occasion, and we kindly invite you to send your email to our dedicated team here at lqdirect@lqgroup.org.uk.We hope to hear from you soon 🙂Many Thanks,Customer Service Team

Hi Miss Begum,Thank you for sharing your experience with us.We're truly saddened to hear about your feelings, and we offer our sincerest apology if we have failed to provide the help and support you were hoping for.We would love to assist with the cleaning and repair issues to ensure your concerns are addressed appropriately. To help us do so, we invite you to email your concerns to our dedicated team at lqdirect@lqgroup.org.uk. When contacting us, please can you kindly use 'Trustpilot' as your email subject.We look forward to hearing from you soon.Many Thanks,Customer Service Team

Hi Graham, Thank you for reaching out and sharing your concerns. We understand your frustrations and apologise for the delays you've experienced with your requests. While some repairs fall under residents responsibilities, we're always here to offer help and advice for anything we can't directly address. Regarding the visit from the Neighbourhood Housing Lead, We can see this has been raised and she will be in touch with you shortly. We genuinely want to assist you, so please let us know if you have any other outstanding enquries. You can reach us at lqdirect@lqgroup.org.uk with 'Trustpilot' in the subject line, and we'll ensure you get the support you need. Many Thanks Customer Service Team

Hi Paul, Thank you so very much for your 5 star review! It make us so happy to know the engineers that attend your home are so helpful and efficient. Many Thanks Customer Service Team

Hi Geraldo,Thank you for taking the time to leave us a review, we welcome your feedback and we’re saddened to hear you’re unhappy with some of our services.We’re always committed to providing a fantastic service and we’re passionate about putting our residents at the heart of everything we do, so we’re naturally concerned to learn of your dissatisfaction with us, but rest assured we've certainly taken onboard your feedback.In the meantime, if there's anything specifically you would like our help with, please do let us know and it'll be our pleasure to do our best for you.We have a fabolous team here and we're reachable by email at lqdirect@lqgroup.org.uk. Feel free to reach out to us at any time with 'Trustpilot' as your email subject and we'll be sure to help you.Many ThanksCustomer Service Team

Hi Reece,Thank you so much for taking the time to share your recent experience with us 😊We're delighted to hear that you found our Customer Service Advisor helpful and that they were able to arrange an emergency repair service for you.We understand that clear communication is essential, and we apologise for the difficulties caused by the phone connection. We'll be sure to pass on your feedback and investigate the cause for this to happen.Many thanks again for your feedback, it's much appreciated, and we hope we can be of assistance again soon.Customer Service Team

Hi Franca,Thank you for your review, and we very much appreciate you sharing your recent experience with us.We apologise profusely for the disappointing service you encountered from our out-of-hours team. This is not the level of service we strive to provide, and we're truly sorry that you experienced this. Ensuring the safety of our residents is our priority, and we're dedicated to maintaining a safe environment for everyone. We regret that this was not reflected in your experience with us.We're here to assist you, and whilst we have noted your feedback, please know that you're welcome to contact us if there is anything else we can do to address the lift situation.Feel free to reach out to us at any time at lqdirect@lqgroup.org.uk, with 'Trustpilot' as your email subject for this matter.Many Thanks,Customer Service Team

Hi Lolit,Thank you for taking time to leave us a review and for sharing your recent experience with us.We’re truly sorry to learn your experience has fallen short of your expectations and we sincerely apologise for the disappointment this has caused.We’ve certainly taken onboard your feedback as your opinion matters to us, and it also helps us to understand where we could do better.We’d like to think everything is now progressing smoothly, but of course if there’s anything further we can do to help, please do let us know.We have an amazing team here and you’re more than welcome to reach out to us at any time. Our email address is lqdirect@lqgroup.org.uk and we kindly request ‘Trustpilot’ is used as your email subject when contacting us on this occasion.Many ThanksCustomer Service Team