LQ Sidcup reviews

Hi John,Thank you for taking the time to leave us a review today.We're very sorry to hear your boiler isn't working following a gas safety check with our contractor. We honestly appreciate the annoyance and inconvenience this has caused you and we would like to help put right what went wrong.To help us achieve this, please can you kindly email your details to us at lqdirect@lqgroup.org.uk and by ensuring 'Trustpilot' is used as your email subject.As soon as we have your details, we'll be more than happy to arrange contact with you.Many ThanksCustomer Service Team

Hi Customer K,We're so grateful for your feedback and we thank you for sharing your recent experience with our locksmith as well 🙂We'd very much love to help and offer our assistance with the other issues as mentioned within your review and to work with you in finding a resolution.If you haven't already reported them to us, feel free to email the details to us here at lqdirect@lqgroup.org.uk where it'll be our pleasure to help. It'll be most helpful too if 'Trustpilot' is used as your email subject on this occasion.Many ThanksCustomer Service Team

Hi Lorraine,Thank you for taking the time to leave us a review following your recent experience with our gas contractor.We're more than happy to help with your enquiry and to investigate why you haven't heard anything since your appointment. We understand the frustration this causes but we’ll be sure to help you with this.Please can you kindly email the details to us at lqdirect@lqgroup.org.uk (with 'Trustpilot' as your email subject) where one of our helpful advisors will be more than willing to do this for you.We hope to hear from you soon 😊Many ThanksCustomer Service Team

Hi Catherine,Thank you so much for your 5-star review!It's lovely to hear you're satisfied with the service you receive from us and any issues raised are always resolved for you. This is certainly the kind of service we always aim to achieve as well so we truly do appreciate you sharing this with us.We're looking forward to helping your again soon 😊Many ThanksCustomer Service Team

Hi Monsurat,Thanks so much for your glowing review. We take immense pride in delivering exceptional service, and it is truly rewarding to hear that we have exceeded your expectations. Your kind words inspire us to continually strive for excellence, and we are delighted your experience with us has been a positive one. Many Thanks Customer Service Team

Hi Paul,Thank you for leaving us a review. We hear your dissatisfaction and we're really sorry that the service you have received hasn't hit the mark. If you feel you are not receiving any of the services that you're contributing towards please let us know which services and we'll be keen to investigate further.You can reach one of the team by emailing lqdirect@lqgroup.org.uk and please use 'Trustpilot' as your subject header. One of our dedicated team will be on hand to help in anyway we can. We're sure we can turn things around for you. Many Thanks Customer Service Team

Hi Karen,We’re so grateful to you for bringing your concerns to our attention and we’re saddened to learn there’s been incidents of thefts within the building.Understandably when incidents like this happen it’s causes upset as well as a worry for residents. Whilst we take incidents of theft seriously, we strongly advise you report this matter to the police if you haven’t done so already.We’re also sorry to hear there’s a lack of contact with requesting a new key fob and we certainly feel your disappointment with this.We’re more than willing to follow up on your enquiry and ensure this is resolved without any additional delays. To help us make it possible we kindly ask you to email us at lqdirect@lqgroup.org.uk (with ‘Trustpilot’ as the subject) and one of our advisors will be more than happy to help.Many ThanksCustomer Service Team

Hi Alemayhu,We appreciate you bringing your concerns to our attention and we're so sorry to hear you've been suffering for so long.We understand your worries and feel suffering due to the issues you’re experiencing, and we’d love to have the opportunity to further assist and help you with your concerns.Please can you kindly email the details to us along with your full address where we'll be more than happy to arrange contact with you. If you’re able to take photos of the mould and damages, please feel free to attached them to your email as well as these will also be a massive help to us.Our email address to contact us on is lqdirect@lqgroup.org.uk and it'll be most helpful to us if 'Trustpilot' is used as your email subject on this occasion.Many ThanksCustomer Service Team

Hi Jesse,Thank you so much for leaving us a review following your contact with Tamika,She's certainly made us proud, and we're chuffed to hear Tamika has helped and supported you throughout your journey with us.Tamika will be so happy to receive your personal thanks and kind word too 😊Once again a huge thanks for sharing this with us, your feedback means so much and we wish you well as you continue your journey.Customer Service Team

Hi Susan, We appreciate you taking the time to leave us a review and sharing your concerns with us. We are always trying hard to deliver a great service to our residents so it's troubling to hear of your dissatisfaction. Having investigated this further, we want to reassure you that we are actively looking into your reports and investigations are taking place. We hope the information helps but if you need us we'll be more than keen to assist. We're contactable via lqdirect@lqgroup.org.uk using 'Trustpilot' as your subject header. Many Thanks Customer Service Team

Hi Carol,We welcome your review and we're most appreciative of your suggestion too.Whilst this isn't a service we currently offer; we’ve certainly taken onboard your feedback as it helps us to understand where our residents would like to see improvements made.In the meantime, if there's any concerns with your home that may need attention, please do let us know and we'll be more than happy to arrange for the repairs to be carried out.You're more than welcome to report any issues to us in the usual way or by email at lqdirect@lqgroup.org.uk where we'll gladly help and assist with your enquiries. If email is your preferred method of contact, it’ll be most helpful if 'Trustpilot' is used as your email subject on this occasion too.Many ThanksCustomer Service Team

Hi Natalie,Thank you so much for your amazing review and for sharing your journey with us.It’s lovely to hear about the positive experience you’ve had purchasing your home, and your kind review has certainly made us happy too.It’s important to us to ensure our customers have a personalised service like you’ve experienced, and we're so glad that Phoebe and Richard were able to make your purchase go smoothly and an enjoyable one as well.Many thanks again Natalie, and huge congratulations on your new home! 😊Customer Service Team

Hi Stuart,Thank you so much for your review!We appreciate you taking the time to let us know how your appointment went and we're truly sorry to hear of the frustration experience you had with your appointments.We've certainly taken onboard your comments as this certainly isn't the kind of service we expect either, so your feedback will help us to understand what went wrong and to put measures in place to prevent the same from happening again.In the meantime, if we can be of further assistance, feel free email us at lqdirect@lqgroup.org.uk (with 'Trustpilot' in the subject line) where it'll be our pleasure to help.Many Thanks Customer Service Team

Hi Mailyaganam,Thank you so much for taking the time to leave us a review and for expressing your thoughts and feelings with us too.We've certainly taken onboard your feedback and we apologise profusely if our repairs policies are not what you hoped for. We fully understand and appreciate your dissatisfaction and your feedback certainly helps us to understand where an improved service would be welcomed.With all maintenance related issues, we'll always offer repairs to rectify the issue unless things happen to become beyond repair, whereby we'll consider a full replacement. We’re saddened to learn you’re appear unhappy with a repair, but we’d like you to know were here for you and we’re always willing to discuss your concerns in more detail with you.If we can be of further help, please let us know by email at lqdirect@Lqgroup.org.uk (with ‘Trustpilot’ as the email subject) where it’ll be our pleasure to assist with your enquiries.Many ThanksCustomer Service Team

Hi Sandi,Thank you so much for taking the time to leave us an amazing review 🙂Your kind words mean a lot to us and we’re over the moon to hear you’re happy with the service received from one of our Customer Service Advisors. It’s certainly the kind of service we always aim to achieve, and it makes us happy to know you’ve had a positive experience with us too.Many thanks again and feel free to reach out to us if there’s anything else you would like our help with.Customer Service Team

Hi Maria, Thank you so much for your 5 star review!We are so happy to hear that our team was able to meet and exceed your expectations. We strive to provide only the best service and your rewarding feedback motivates us even more. We truly appreciate your acknowledgement of their punctuality, friendliness, respect for your property and the excellent service they deliver. Many Thanks Customer Service Team

Hi June,Thank you so much for your 5-star review! We’re over the moon to learn your recent experience went well and you’re happy with the service you received.It makes us so happy to hear such amazing feedback like yours, so thank you once again for taking time to share this with us too. In the meantime, we look forward to helping you again soon. Many Thanks Customer Service Team

Hi Nancy, Thank you for your review and sharing your feedback. We're sorry to hear that the engineer arrived after your requested time as we try to take any specific time requests into consideration whenever possible. We hope this did not caused too much inconvenience for you and your Son. It's pleasing to hear that apart from this, you found our services good. Once again we thank you for sharing this with us. Many Thanks Customer Service Team

Hi Jade,Thank you so much for your review.We appreciate you taking the time to share your experience with us, and we sincerely apologise for the frustrating experience you've had with the window replacement.We certainly understand the inconvenience of multiple appointments and delays, and we're also saddened to learn it's caused some dissatisfaction.We're committed to improving our service and will take your feedback seriously. We appreciate you bringing this to our attention as it certainly helps us to understand where a more improved service would be beneficial.In the meantime, if there's anything we can do to help, you're more than welcome to reach out to our dedicated team here at lqdirect@lqgroup.org.uk. Please kindly use 'Trustpilot' as your email subject as it would be a great help to us too.Many Thanks,Customer Service Team

Hi Mary,Thank you so much for your review 🙂We're sorry to hear about the misunderstanding with your heater enquiry and we apologise for any frustration and inconvenience it has caused.We would love to help and make things right. If you haven't already contacted us, please feel free to email the details to us at lqdirect@lqgroup.org.uk (with 'Trustpilot' as your email header), and our team will be more than happy to help with your enquiry.Many Thanks,Customer Service Team

Hi Ms Stanley,Thank you so much for your fabulous 4-star review!😊We absolutely love it when our operatives go above and beyond it certainly shows the dedication they have within their role. It's great the operative was so caring and considerate as well and it's certainly reassuring for us to hear this too.Most importantly, we're chuffed your whole experience was a good one and the issue was quickly resolved for you.Many thanks again for your feedback and we’re looking forward to helping you again soon.Customer Service Team

Hi OLLA seven,Thank you so much for your review and for bringing this matter to our attention.We're extremely sorry this has happened to you, and we certainly feel your dissatisfaction and the frustration caused to you when this happens.We hope to think K&T Heating has since resolved this for you but if we can be of further help, please let us know and we'll be more than happy to assist in putting right what went wrong.We have a fabulous team here and we're reachable by email at lqdirect@lqgroup.org.uk and we kindly request 'Trustpilot' is used as your email subject when contacting us on this occasion too. Feel free to reach out to us at any time and it'll be our utmost pleasure to help you 🙂Many Thanks Customer Service Team

Hi Ruth.We’re thankful for your review and we love that you’ve rated your recent experience with 5-stars.Most importantly we’re chuffed our electrician delivered such amazing service and you’re happy with the works carried out in your home too.It’s our absolute pleasure to be able to help you and we’re looking forward to helping you again 😊Many Thanks Customer Service Team

Hi Denise,Thank you so much for the 5 star review.We are pleased to hear that any problems you have experienced have been resolved straight away, We really value your feedback and appreciate you taking the time to leave us a review, We can't wait to assist you again in the future,Many Thanks,Customer Service Team