LQ Sidcup reviews

Hi Susan,Thank you so much for rating your recent experience with 5 stars!It's lovely to hear all went well with your appointment, and most importantly, our operative was a pleasure during the time spent in your home.We truly appreciate you sharing this with us, and it makes us proud to know our maintenance team is doing a fabulous job helping our residents.Many thanks again, Susan! We hope to be of help again soon 😊Customer Service Team

Hi Lady Jane Grey,Thank you so much for your 4-star review!We’re so happy to learn your recent experience was a good one. It’s always nice to hear of the fantastic work our operatives do so we really do appreciate your feedback.We hope to be of assistance to you again soon 🙂Many ThanksCustomer Service Team

Hi Florence,Thank you so much for your wonderful review!It makes us happy to know you've had the best possible experience and our operative done an amazing job in sealing the window for you.Our maintenance team truly are fabulous, and it makes us proud to know they're delivering and amazing service to you as well.We're looking forward to helping you again.... hopefully sometime soon 😊Many ThanksCustomer Service Team

Hi,Thank you so much for the 5 stars 😊 We really appreciate it and truly happy to read this. Many Thanks Customer Service Team

Hi Tracey,Thank you so much for rating your recent experience with 5-stars 🙂It's lovely to hear you're happy with the service received from our operatives and we're delighted they made sure your home was left tidy too.This is certainly the kind of service we expect from our maintenance team as well, so your feedback helps us to understand of the great work they're doing whilst in our resident’s homes.Many thanks again Tracey, and feel free to let us know if there’s anything else we can do for you.Customer Service Team

Hi Mervin,We’re delighted you’ve had a 5-star experience.It’s always a pleasure to learn of the fantastic service received whilst our engineers and operatives are spending time in our residents’ homes, so we really do appreciate and value you for sharing your experience with us.Many thanks again for your feedback and we look forward to helping you again soon 😊Customer Service Team

Hi Mohammad,Thank you so much for leaving us a 5-star review!We're delighted to know everything went well with your appointment with no problems to report. This is brilliant to hear!We understand that waiting times can be frustrating, especially when there's limited availability to choose from, but please rest assured that we're always working to improve our efficiency and minimise waiting times. In the meantime, we can't thank you enough for your understanding and patience.Many thanks again, Mohammad! 🙂Customer Service Team

Hi Ross,We ‘re so thankful for your review and we appreciate you taking the time to share your views with us too.We're extremely sorry to learn of your dissatisfaction and we apologise profusely if we haven't quite fulfilled your expectations. This is naturally concerning for us to hear too, as our staff are always committed to delivering the best service to our customers and residents.We're of course here for you and we’d love to help with any concerns you may have.With this in mind, you're more than welcome to email your concerns to our dedicated team here at lqdirect@lqgroup.org.uk where we’ll do our utmost to help with your enquiries. It’ll be most helpful to us as well if you could kindly use 'Trustpilot' as your email subject on this occasion.It'll be great to hear from you so please bear us in mind 🙂Many ThanksCustomer Service Team

Hi Geraldine,Thank you so much for sharing your experience with us.We’re sorry to learn recommendations made by our contractor has been left ignored. This certainly isn't what we expect to hear, and we'd love to help and investigate this matter further for you.Please feel free to email your details to us, to include your full address, where one of our helpful advisors will happily help you.We're reachable at lqdirect@lqgroup.org.uk and we kindly request 'Trustpilot' is mentioned in the subject line of your email too.We look forward to hearing from you soon 😊Many ThanksCustomer Service Team

Hi Mick, Thank you for the review and raising this with us. We're really sorry to hear that the service you have received has not been up to standards and you have not received a response to your report as this is not the type of service we would want to provide. So we can get these outstanding shower repairs booked in please can you make contact with us via lqdirect@lqgroup.org.uk using 'Trustpilot' as the subject line and one of our Team will be on hand to assist you.Many Thanks Customer Service Team

Hi Cristian,Thank you so much for your recommendation and for rating our services with 5-stars too😊We're thrilled you've had a great experience with our Lettings team, and it certainly makes us proud to know they're delivering an excellent service too.Many thanks again for taking the time to share this with us and feel free to reach out if there's anything else we can do for you.Customer Service Team

Hi Mohammed,Thank you so much for taking the time to share your thoughts with us.We very much appreciate your kind words and we're glad to hear that you feel heard and supported as a resident. We're passionate about providing a positive living experience for all our residents and we'll continue to work hard to meet your expectations.Many thanks again for your kind feedback, it's greatly appreciated, and we look forward to helping you again soon 😊Customer Service Team

Hi Mr Froome,Thank you so much for taking the time to express your thoughts with us.We’re deeply saddened to hear you feel this way but at the same time we value your feedback, and we sincerely apologise if we haven’t met your expectations.As an organisation we expect our staff to live our values and strive to deliver the best service to our customers and residents, therefore your feelings of dissatisfaction is concerning for us to read too.We would like you to know we’re here to help with any questions or concerns you may have, and we kindly invite you to let us know by emailing us at lqdirect@lqgroup.org.uk (with ‘Trustpilot’ as your email subject)It’ll be our pleasure to help, and we hope to hear from you too.Many Thanks Customer Service Team

Hi Jade, Thank you for sharing your feelings in your review. We always do our upmost to help and we apologise if you've had a negative experience. We understand out complaints team has been in contact with your recently. We'd be more than willing to assist you further if you could please provide more information regarding anything that's outstanding. Please email the team at lqdirect@lqgroup.org.uk and it would be great if you use 'Trustpilot' as you subject header, we're sure we can help resolve things for you. Many ThanksCustomer Service Team

Hi Mina,Thank you so much for the awesome review!We're super happy that the whole process went so well, and this is the kind of service our maintenance team will always aim to deliver too.It's with great pleasure to hear of our resident's wonderful experiences so we can't thank you enough for taking the time to leave us a review.We hope to be of assistance to you again soon 😊Many ThanksCustomer Service Team

Hi John,Thank you so much for leaving us a review following a recent repair we carried out in your home.We’re over the moon you’ve had a great experience and your happy with the repairs completed, it certainly makes us proud to know our maintenance team have done a fab job too.Many thanks again, your feedback is greatly appreciated 😊Customer Service Team

Hi Pauline,Thank you so much for sharing your experience with us today 😊We're thrilled that you're happy with the service you received, and we truly appreciate you taking the time to share your review with us.We understand the importance of delivering consistent service and providing efficient support, and we're delighted that you've experienced this with us.Your kind review certainly helps us to understand the fantastic work our staff are doing to ensure our residents have the best possible experience. Rest assured, we'll continue working hard to maintain this level of service and we hope to be of further help again soon.Many Thanks,Customer Service Team

Hi Garmoot Meeto,Thank you for leaving us a 4-star review!Your feedback is valuable to us, and we're glad to hear that the engineer provided you with a positive experience. We strive to ensure our residents receive excellent service, and we're happy to know that our engineer was helpful with your questions and has met your expectations.Many thanks again! 😊Customer Service Team

Hi Deborah, Thank you for your feedback and for the 4 star review!We're pleased to hear that your gas safety check went well. We're sorry for any inconvenience caused by the oversight of the hot water timer being left off. If you need us for anything or have any other questions, please do get in touch. Many Thanks Customer Service Team

Hi Mathilde,We welcome your review and although you’re dissatisfied with the service received, we’d like you to know your comments are still very important to us.We’ve certainly taken onboard your dissatisfaction as we’re always looking at ways to further improve the services we deliver, and your feedback will certainly help us along the way in making those improvements.If of course there’s anything we can do to help with any outstanding concerns you have with us, please kindly let us know and we’ll be more than happy to offer further help to you We have a fabulous team here and you’re more than welcome to email us at any time at lqdirect@lqgroup.org uk. It’ll be most helpful too if ‘Trustpilot’ is used as your email subject when contacting us on this occasion.Many ThanksCustomer Service Team

Hi Joshua,Thank you so much for giving us a 5-star rating! 😊We're glad to hear that the process went smoothly after the initial stage. We apologise for the delay in reaching the survey stage and any inconvenience it may have caused. We're always looking for ways to improve our services and we'll certainly take your comments into consideration.We appreciate you taking the time to share your experience with us, and we thank you once again for your feedback; it truly means a lot to us.Customer Service Team

Hi John,Thanking you for your fabulous review! 😊It's great to hear you've had a positive experience and our gas contractor has done an amazing job. We love how the engineer was polite and explained everything to you, this is fantastic to hear and it's certainly the kind of service we expect from our contractors too.Many thanks again for your feedback, it's greatly appreciated and it’s most valuable to us as well.Customer Service Team

Hi John,Thank you very much for your review.Gas contractors have to make sure they start making arrangements and book appointments around three months prior to the expire date of the certification of the previous service. We understand this might be frustrating to some and we're truly sorry.Many Thanks Customer Service Team