LQ Sidcup reviews

Hi Michael,Thank you so much for your review!We're so proud of our locksmith for doing an amazing job, this is certainly the kind of service we expect you to receive too so many thanks again for sharing this with us.In the meantime, we’re looking forward to helping you again soon😊Many Thanks Customer Service Team

Hi Jean,Thank you so much for leaving us a 4-star review 🙂We’re chuffed to hear you’re generally satisfied with the service received but we’re sorry to learn you’re dissatisfied with the quality of the works.If there’s an anything further we can do to help, please do let us know and we’ll be sure to do whatever we can to help you.Our dedicated team here are reachable by email at lqdirect@lqgroup.org.uk and we kindly request ‘Trustpilot’ is used as your email subject too.Many ThanksCustomer Service Team

Hi CSmith, Thank you for taking the time to share your thoughts. We appreciate your review. We are saddened and concerned by your comments and would welcome the opportunity to look into this further. To make this possible, we would need a bit more information from you. Please reach out to our dedicated team at lqdirect@lqgroup.org.uk and use 'Trustpilot' as your subject header. We're keen to help turn things around and improve your experience with us. Many Thanks Customer Service Team

Hi Sherleen,Thank you so much for your amazing review!We're thrilled to hear you always receive such great service from Charlotte and you see her as your 'go to' person for help. This is so lovely to read, and it just goes to show how wonderful Charlotte is with our residents.We honestly can't thank you enough for your feedback and for praising Charlotte so highly, your review certainly means the world to us and it helps us to understand of the amazing service our staff are delivering too.Many thanks again Sherleen! 😊Customer Service Team

Hi Joanne,Thank you so much for your short and sweet review! 😀We're over the moon with your heartfelt comments and it makes us happy to know you're delighted with the service from us.Thank you for making us smile with your kind words and for being a loyal resident for so many years. We appreciate your continued support and we’re delighted to hear you've never experienced any problems.Many thanks again!Customer Service Team

Hi Bernard,Thank you so much for your positive review! 😊It's a pleasure to help you with the mice problem in your home, and we're glad to hear that our service has been effective in addressing the issue. We're committed to providing solutions that meet our resident's needs, so it truly is wonderful to know you've had the best possible experience.Many thanks again, and please do let us know if there's anything else we can help you with.Customer Service Team

Hi Jennifer, We'd like to thank you for your 5 star review. We're really pleased to hear you had such a positive experience. It's great to know the engineer was polite and did a good job. Many ThanksCustomer Service Team

Hi Love Like,Thank you so much for taking the time to leave us a 5-star review!Your kind words are truly appreciated, and we're delighted to hear that you find our services reliable and our rates reasonable too.Your positive feedback means a lot to us, and hope to continue serving you well.Thanks again! 😊Customer Service Team

Hi Bonny,Thank you for your review!We’re deeply saddened to learn there’s been some issues with your appointments, this certainly isn’t what we expect to hear, and we apologise profusely for any upset and inconvenience this has caused. We’d love to help and work with you to resolve this matter and if you still need help from us, we kindly invite you to email the details to our dedicated team at lqdirect@lqgroup.org.uk with ‘Trustpilot’ showing as your email subject.Feel free to reach out to us at any time, it’ll be great to hear from you🙂Many ThanksCustomer Service Team

Hi Pauline,Thank you so much for your fabulous review!We’re delighted you’ve had the best possible experience and it certainly sounds like everything went perfectly on the day too.It really is lovely to know our contractors and/or operatives are also delivering an amazing service whilst out and about in our resident’s homes.Many thanks for your feedback, it’s greatly appreciated, and we look forward to helping you again😊Customer Service Team

Hi Chuemeka Ogu-Jason,Thank you so much for your fabulous review! 😊It's great to hear you had the best possible experience with our advisor. It's wonderful to know that our advisor was able to provide you with the assistance you needed in a timely and helpful manner.Your kind comments have certainly brought a smile to our faces, and we're thrilled that you're loving the service from us.A huge thanks once again for sharing this with us, and we look forward to helping you again soon.Customer Service Team

Hi Carol,Thank you so much for your 5-star review!We’re so happy your recent experience was a good one. It’s always nice to hear of the fantastic work our maintenance team do so we really do appreciate your feedback.Many thanks again! 😊Customer Service Team

Hi Darchy Midiman,,Thank you so much for leaving us a 5-star review! 😊We've loved hearing about your experience with us, and we're so glad that you've only positive things to say about your recent call with us. We strive to provide a calm and pleasant experience for all our residents and customers, which makes us super proud to know this is the experience you've had.Thank you again for taking the time to share your feedback; it's greatly appreciated.Customer Service Team

Hi Dan,Thank you very much for your 5-star review! 🙂Customer feedback is incredibly valuable to us, and we're thrilled to hear that you had a fantastic experience finding and reserving your flat. Ensuring a seamless and enjoyable experience for our customers is a top priority for us, so it's wonderful to hear that you had such a positive experience.We very much appreciate you choosing us, and we thank you once again for your kind words too!Customer Service Team

Hi Venetta,Thank you so much for letting us know how your recent appointment went for you.We’re so pleased all went well with the repair and our operative was a pleasure to be with during the time spent in your home. This is the kind of service our maintenance team always aim to deliver so it makes us very proud to know when they’ve done a fantastic job whilst out and about visiting our residents. Many thanks again and please let us know if there’s anything else we can do for you 🙂Customer Service Team

Hi a h,Thank you so much for your wonderful review! 😊We're chuffed to hear you're happy with your new boiler. We strive to provide a professional and reliable service, and it's wonderful to know our contractor met your expectations. Thank you once again for sharing your positive experience with us, Swale has certainly made us proud.Customer Service Team

Hi Trevor,Thank you so much for your review and for bringing this matter to our attention.We value your time and apologise profusely for the inconvenience this has caused. Whilst we appreciate the dissatisfaction this has caused; we try very hard to prevent changes to appointments and the changes are mostly due to reasons beyond our control. However, we certainly feel your frustration and disappointment, especially when it keeps happening to which we offer our sincerest apology for.We’re committed to providing an excellent service, and we hope to think this matter is in good hands. If of course you need further help from us, please do let us know and we’ll be more than willing to further assist you.We have a great team here and we’re reachable by email at lqdirect@lqgroup.org.uk. Feel free to contact us at anytime and by ensuring ‘Trustpilot’ is used as your email header on this occasion.Many ThanksCustomer Service Team

Hi B, Great to see your 5 star review. We're glad to hear we provided you with a top-notch service. We really appreciate your feedback. Many Thanks Customer Service Team

Hi Enrico,Thank you so much for your review 😊 It's great to read you received an excellent service and this certainly makes us really happy. It sounds like you received excellent service from a particular member of staff. We would like to give our member of staff some recognition therefore, if you know the name of the person, please email us their name at lqdirect@lqgroup.org.uk and also include 'Trustpilot' in the subject line. We have a dedicated team that can help forward this lovely review to the manager of the member of staff. Many Thanks Customer Service Team

Hi Eleni, Thank you for your review, we appreciate you raising this with us. We do care about all our residents and we're really sorry you feel this is not the case. Our Major works Investment Programme will make sure our homes are maintained to the Decent Homes Standard - a technical standard set by the government for social housing. Although, not every home will receive works, as this programme is prioritised based on several factors. These include our commitment to maintaining the Decent Homes Standard, where previous programmes of work have been deferred or carried over and where we’ve received referrals from our maintenance teams if more substantial works need to be carried out.We really want to help you and need more information from you to make this possible. Please email lqdirect@lqgroup.org.uk using 'Trustpilot' as your subject header. We can then let you know if you are due to have works carried out or arrange for any necessary repairs. We look forward to helping you soon. Many Thanks Customer Service Team

Hi Ronald, Thanks so much for your 5 star review. We really appreciate your positive feedback with regards to the email response you have received. If a repair is more complex it can lead to extended wait times. We apologise for any inconvenience caused by this delayWe strive to improve our services based on your valuable input. Many Thanks Customer Service Team

Hi Bradleah,Thank you for taking time to share your thoughts with us and although you've left us a negative review, we'd like you to know we still value your feedback.We're truly saddened to hear you feel this was and we can honestly say such behaviour towards our residents will not be tolerated under any circumstances.We appreciate at times things do go wrong but we're always willing to discuss anything that may be of concern as well as working with you in finding a resolution.If of course we can be of further assistance, please do let us know by email at lqdirect@lqgroup.org.uk (with 'Trustpilot' as your email subject) where it'll be our pleasure to arrange for our dedicated team to contact you.Many ThanksCustomer Service Team

Hi Joanne,Thank you so much for the 5 star review 😊 It's great to read you received an excellent service and this certainly makes us really happy. Many Thanks Customer Service Team

Hi Azman,Thank you for leaving us a 4-star review! 😊We’re delighted to hear you’ve had a positive experience with us and that our advisor was a pleasure to speak with.Your feedback is incredibly valuable to us, and we truly appreciate you sharing your experiences with us too.Many thanks again, and please don't hesitate to reach out if there's anything else we can do for you.Customer Service Team