LQ Sidcup reviews

Hi Lynn,Thank you very much for your 4-star review!It sounds like everything went perfectly for you, and we're thrilled to hear you received a great service from the operative too.We'll be sure to add your review to the job order and we’d like to thank you once again for sharing your experience with us as well.We're looking forward to helping you again soon😊Many ThanksCustomer Service Team

Hi Christiana,Thank you so much for the 5 star review 😊 It's great to read you received an excellent service and this certainly makes us really happy. We would like to give that person some recognition therefore, if you know the name of the person, please email us their name at lqdirect@lqgroup.org.uk and also include 'Trustpilot' in the subject line. We have a dedicated team that can help forward this lovely review to the manager of the member of staff.Many Thanks Customer Service Team

Morning Sharon,Thank you so much for leaving us a 5-star review!We're delighted you've had a positive experience, and we sincerely hope the earlier appointment didn't inconvenience you too much.We understand there can be quite a wait for some repairs, so we'll always do our best to offer an earlier appointment where availability allows us to.We're looking forward to helping you again.... hopefully sometime soon 😊Many ThanksCustomer Service Team

Hi Rachel,Thank you so much for your fabulous 5-star review! 😊It’s always a pleasure to learn of the fantastic service received whilst our operatives are spending time in our residents’ homes, so we really do appreciate and value your feedback.We're looking forward to helping you again.... hopefully sometime soon.Many ThanksCustomer Service Team

Hi Premchand,Thank you so much for the 5 star review,We really do value your feedback and would like to thank you for taking the time to share this with us,It is so nice for us to hear that you were well informed with details of your appointment and it makes us happy to hear that that you were pleased with the service provided,We honestly can't thank you enough for taking the time to share this with us. We will continue working hard to deliver a great service.Many Thanks,Customer Service Team

Hi Rachael,Thank you very much for your review and for expressing your thoughts and feelings with us.We're truly saddened to learn of your views, and we offer our sincere apology for the disappointing experience you've had with us.We want more than anything for our residents and customers to be happy with the service they receive, but we totally understand from time-to-time things do sadly go wrong.We'd very much love the opportunity to gain a better understanding of your concerns and to look at ways we can offer further help and assist you in putting right what may have gone wrong.To help us achieve this, we kindly invite you to email all the details to our dedicated team here at lqdirect@lqgroup.org.uk. It'll be most helpful too if 'Trustpilot' is mentioned in the subject line of your email when contacting us on this occasion.Many ThanksCustomer Service Team

Hi,Thank you so much for the 5 star review,We really do value your feedback and appreciate you taking the time to share your thoughts with us,It really is nice for us to hear that you received a great service from our contractors K&T Heating, We can't thank you enough for taking the time to share this with us and we will continue to work hard alongside our contractors to deliver a great service. Many Thanks,Customer Service Team

Hi Abdul,Thank you so much for your amazing review!We appreciate you taking time to let us know everything went for you during your recent contact with us, and we're thrilled to hear you're happy with the service received.Your feedback makes us proud to hear this too and it's certainly the kind of service we always aim to deliver to our residents.Many thanks again Abdul! We’re looking forward to helping you again…. hopefully sometime soon 🙂Customer Service Team

Hi Mustapha,Thank you so much for raising your concerns with us here and we're extremely sorry to learn of your dissatisfaction.We honestly understand and appreciate why no hot water in your home would be disappointing for you, and we sincerely apologise for the continued delay in rectifying the issue as well as the inconvenience this is causing you too.Having investigated this further, we understand this matter is being further investigated by our Customer Relations Officer who'll be sure to see your complaint through to resolution.In the meantime, if we can be of further assistance, you're more than welcome to email our dedicated team at lqdirect@lqgroup.org.uk (with 'Trustpilot as your email subject) where one of our friendly and helpful advisors will be more than happy to help with your enquiries.Many ThanksCustomer Service Team

Hi Derbyshire,Thank you so much for the awesome review! 😊We're truly delighted to hear you've had a great experience with our operatives, and it's always lovely to hear of their politeness whilst in our residents' homes too.We can't thank you enough for your kind words; your feedback certainly means a lot to us.We hope to be of help again soon.Many Thanks,Customer Service Team

Hi Sacha,Thank you so much for your fabulous review! 😊Your kind comments have certainly made us smile and we’re thrilled you’re loving the service from us.A huge thanks once again for sharing this with us, it’s much appreciated.Customer Service Team

Hi Selina,Thank you so much for leaving us a review.Although you appear unhappy your feedback is still important to us and we're extremely sorry to learn we've failed to meet your expectations.We're deeply saddened by your comment too as all our properties are equally important to us so it's naturally concerning for us to learn some issues are potentially being left unresolved.If, however there's anything specifically you would like our help with, we'd very much love to hear from you and work with you in finding a resolution.To help us make it possible we kindly invite you to email the details to us at lqdirect@lqgroup.org.uk (with 'Trustpilot' as your email subject) where our dedicated team will gladly help with your enquiries.Many ThanksCustomer Service Team

Hi Tracy,Thank you so much for taking the time to leave us such a positive review! 😊We truly appreciate your kind words, and we are delighted to hear that you had a 5-star experience. Providing excellent service is our top priority, and we are thrilled to learn that our maintenance operatives have exceeded your expectations.A big thank you once again for your feedback, and we can't wait to assist you again in the future.Customer Service Team

Hi William,Thank you so much for the 5 star review 😊It's great to read you received an excellent service and this certainly makes us really happy.Many ThanksCustomer Service Team

Hi Frederick,Thank you so much for the 5* review.It is great to read the engineer was prompt and pleasant, This certainly makes us happy to know you received a great service.We really value your feedback and would like to Thank you for taking the time to share this with us,Many Thanks,Customer Service Team,

Hi B Westwood, Thanks for the all green 5 stars!Your review has brightened our day. Hearing you've received such an excellent service from us and feel safe is what it's all about. Many Thanks Customer Service Team

Hi Thomas,Thank you so much for your review!We’re so pleased you took the time to let us know how your recent repair appointment went and we’re chuffed you had a positive experience.It makes us proud when things go so well for our residents so a huge thank you for sharing this with us, it’s much appreciated. We hope to be of assistance to you again soon 😊Many ThanksCustomer Service Team

Hi Maureen,Thank you so much for rating your recent experience so highly!We're thrilled to hear about your positive experience. We appreciate your fabulous feedback and we're happy to hear you found the repair process easy and efficient. This is reassuring for us to hear too, and we can't thank you enough for letting us know.It's a pleasure to help, and we hope to be of assistance again soon 😊Many Thanks,Customer Service Team

Hi Ann,Thank you so much for your review!We appreciate your kind words about the engineer, and we're glad you found the gas checks efficient. Your positive experience means a lot to us, and we're pleased you've taken the time to share your experience with us too.Many thanks again, Ann! We look forward to helping you again soon 😊Customer Service Team

Hi Jozie,Thank you so much for the 5 star review. I will make sure to send over your compliments to Fei's Manager so she can get a virtual pat on the back. Your reviews are really important to us and we're pleased you've received such excellent service from our team. If you're in need of any other assistance please get in touch and our team will be on hand to help. Many Thanks Customer Service

Hi Eliz,Thank you so much for rating your experience so highly! 🙂We love that you received a prompt service and that you found our operative polite and respectful too. Your feedback has certainly made us happy, and it's always the kind of service we work hard to achieve.Thanks again for your amazing review, and please let us know if there's anything else we can help you with.Customer Service Team

Hi Amanda,Thank you so much for taking the time to leave us a review following your recent visit with Extreme Environmental.We're thrilled to hear they're delivering an amazing service to our residents, and it makes us very happy to know they were a pleasure to be with during the time spent in your home.Many thanks for your feedback, it's much appreciated, and we look forward to helping you again soon😊Customer Service Team

Hi Janice,Thank you so much for taking the time to leave us a review!🙂It's fantastic to hear that you appreciated the engineer's professionalism and friendliness. Your high rating certainly means a lot to us too.Providing an excellent service is our top priority, and we can't wait to assist you again in the future.Many Thanks,Customer Service Team

Hi Consumer, Thank you for your positive review and heartwarming comments. Your kind words are very encouraging to our team. We are thrilled to hear your friends are having such a great experience with us. Our goal is always to provide the best service. We value your feedback and hearing such sweet words is truly uplifting and makes us strive to do even better. Thank you for taking the time out of your day to write this review. We appreciate you!. 😊Many Thanks Customer Service Team