Trusted Agent profile · Shrewsbury
Verified
★★★★★
449 reviews across 2 platforms
12 Shoplatch, Shrewsbury, SY1 1HL
DB Roberts's office in Shrewsbury, at 12 Shoplatch, is rated 4.7 out of 5 across 449 reviews on two platforms, including 169 Google reviews rated 4.9.
Our Shrewsbury office is situated in the heart of this historic County town making it very easy for our clients to call in as there is parking close by, a bus stop just a few steps from our front door and Shrewsbury Train Station only a ten minute walk away..
Every review we hold for the Shrewsbury office, from every platform, shown as written. First names only.
5/5
TrustpilotBrilliant service
Jessica has been an amazing to deal with. She has always been very friendly and professional throughout the whole selling experience. We received prompt calls/emails to book viewings and her negotiation between potential buyers was brilliant. 12 days on the market and we were sold! Thankyou Jess, you have been wonderful.
Thank you for sharing your wonderful experience! We'll be sure to pass along your kind words to Jess.
5/5
TrustpilotBethany - DB Roberts
We’ve worked with Bethany from the DB Roberts team for a number of years now managing our portfolio and couldn’t recommend her services highly enough. No problem is too big or small. She makes life renting out property very straight forward.
5/5
GoogleI’ve dealt with Emily Little in my search for a property. Emily is always extremely polite, knowledgeable and very helpful in my dealings with her. In my stressful search for a property Emily has been very understanding. Thank you so much.
5/5
GoogleAs a team DB Roberts are really supportive they talk you through the whole process from the initial approach of actually having your house valued. To support for viewings then helping with information about the different stages of the whole selling process. Thank you Shrewsbury Branch
5/5
GoogleMany thanks to the DBR Shrewsbury team! Steve Dunham came and valued our property! He was extremely knowledgable and friendly which made us feel completely at ease. We had our house promptly on the market and sold in a very short turn around! We also bought new home through the D B Roberts Shrewsbury office! Andrea walked us through the process and made what should have been a very stressful time - pain free!
Thank you for your 5* review and lovely comments. We hope you are very happy in your new home! Best wishes, DB Roberts
5/5
TrustpilotFantastic Estate Agent
Emily was absolutely fantastic from start to finish. Her communication was brilliant and she was so helpful throughout the process of viewings and the selling of our property. Will definitely be using DB Roberts in the future.
Thank you for your kind words! We look forward to working with you again in the future! Wishing you all the best 😊
5/5
GoogleThrough the stress of a busy work life and setting up a mortgage I managed to find a place for sale with db roberts One of the team members guided me through the processes and steps with clear information and a friendly streak, thanks Catlin! Her and the team have given me the confidence to get in touch if I had any questions or queries to make on my journey A+ service
Thank you for your 5* review and lovely comments about Catlin and the team at Shrewsbury. We are glad we could help you. Best wishes, DB Roberts.
5/5
TrustpilotDB Roberts Rental
DB ROBERTS have been managing my rental for some years now and have been very helpful in advising on rental matters I have found the team, particularly Nicole, very approachable and easy to deal and I thank her for trying to get matters dealt with quickly and efficiently.
Thank you for your feedback regarding DB Roberts and Nicole's management of your rental property. We look forward to continuing to support you!
5/5
GoogleIncredibly efficient and helpful! Emily made every step easy.
Thank you, Oliver. We really appreciate you taking the time to share your feedback. It’s great to hear you found the process easy and we’ll be sure to pass your kind comments on to Emily.
5/5
TrustpilotGreat Friendly Service
I recently had the pleasure of working with Emily Little at DBRoberts Estate Agents, and I couldn't be happier with the experience. Emily was incredibly knowledgeable and helpful, always available to answer my questions, and provided valuable recommendations on reputable solicitors and mortgage brokers. Her friendly and approachable demeanor made me feel at ease throughout the journey. Thanks to Emily's hard work and commitment, I found my dream home in no time. I highly recommend Emily Little and DBRoberts Estate Agents to anyone looking for top-notch real estate services.
5/5
GoogleSteve Dunham and DB Roberts Shrewsbury have been absolutely amazing. They have given invaluable advice and have kept in touch on a weekly basis. They have had superb photos done of the house & garden. They are a wonderful team and always happy to talk. I can't recommend and praise these agents enough.
1/5
TrustpilotTotal lack of communication and interest
Engaged DB Roberts to sell a property, Communication was dreadful, in a 12 week period i was promised call backs on five separate occasions that just didn't happen. When I complained I was promised a manager would be my single point of contact going forward - guess what? She didnt return my call! Following an email complaint the staff chose not to phone me (as the complainant and main contact on the sale) instead opting to phone my 82 year old mother (the property owner). On another occasion I progress chased and was told they hadn't anything to report as they couldn't contact a recent viewer. I chased a week later to be told they'd spoken to them shortly after my previous call but they just hadnt bothered to update me. Generally made to feel unimportant and an inconvenience. Have now moved agents.
5/5
TrustpilotStraight forward and friendly
Nicole and the team at DB Roberts are always super friendly and approachable, and have been right from the start. Everything has been straightforward and hassle free as tenants, it's easy to get a hold of them when you need to and communication is a breeze.
Your feedback is greatly appreciated, and we're glad to hear that we've been able to provide a positive rental experience for you.
5/5
TrustpilotForever home secured with DB Roberts and Sue
Sue was great from start to finish. The purchase of our dream home was elongated due to an extensive chain but Sue kept us up to date and chased updates when needed. We are now in our forever home and couldn’t be happier.
5/5
TrustpilotWe have recently started working with…
We have recently started working with DB Roberts. They now manage our rental property and I must say they have been very professional from the start. Very efficient and sort everything out!! Will definitely be using them again in the future!
Thanks for the great feedback Ricky! We’re so glad to hear you're happy with how we’re managing your rental property. It’s brilliant to know that our team has made everything so smooth and professional from the very start. We look forward to working with you more in the future.
5/5
TrustpilotOur Transaction has been organised, controlled, & informed throughout.
Lisa and the team were able to arrange for us to view within less than 12 hours, got our property on the market in 24 hours, agreed a sale in 5 working days and negotiated our onwards purchase within 1 Day. We have had support obtaining a mortgage and have been referred to a conveyancing firm who have completed initial paperwork immediately. As far as selling and buying a property goes, we couldn't have had a better experience. Communication throughout has helped manage our expectations and reduced stress. Strongly recommend using DB Roberts. Hopefully our sale and purchase continues to progress as smoothly.
5/5
TrustpilotGreat team work!
We have now been dealing with DBRoberts for about 7 years. Selling, buying - but mainly trusting them to help & support us with our rental properties. We can not rate them highly enough. Lisa is our ‘go to’ & she is supported by a great team of friendly, helpful, supportive, professional & knowledgable people. Most recently, we needed help & support in finding a new tenant as our current one had been successful in buying her own home. DBRoberts had found her for us in 2020 & she was a joy, so when she moved on we turned once more to DBR without hesitation. This time, my contact was Tia - & what a great job she has done. She has supported, guided & advised us through the whole process & kept us informed at every step. She has been a delight to deal with & a great part of the team. Once again, the team have found us what we think will be great tenants who will be moving in very soon with the minimum of delay so that there is hardly any break between our tenants - just enough time for our property to be inspected & any small jobs it needs doing to keep it in A1 condition. In this part of the process, we were supported very well by Alison, who we have come to trust as a good judge of character - & Lisa is always there as a guiding hand who oversees the whole thing. We feel confident that our new tenants will work out well - but we also know that if we have any problems or issues at all, once again, DBR will be there to help & support us through whatever it is. We also appreciate that they will be there to help our tenants too & we hope that they have felt supported, well advised & helped by DBR too. We like to think we are a team working together so that all concerned have a good experience. For us, we believe that DBR certainly achieve that.
5/5
GoogleEmily has been fantastic, really helpful and happy to meet us at the property at short notice. We are very happy with Emily and DB Roberts.
5/5
TrustpilotExceptional Service and Smooth Sales Process
I recently had the pleasure of engaging with DB Roberts for the sale of my house, and I couldn't be more impressed with the service I received. From start to finish, they demonstrated professionalism, efficiency, and a genuine commitment to customer satisfaction. One standout individual who deserves special recognition is Jessica. Her exceptional customer service and account managing skills truly made all the difference. Jessica went above and beyond to ensure a fast and smooth sales process. Her attention to detail, proactive communication, and willingness to address any concerns or questions promptly were truly commendable. She took the time to understand my needs and preferences, and she worked tirelessly to meet them every step of the way. Throughout the entire process, Jessica exhibited a high level of professionalism and dedication. She was always accessible and responsive, providing regular updates and guidance to ensure everything progressed smoothly. Her knowledge of the market and expertise in sales negotiation were evident, and I felt confident knowing she was representing my interests. Thanks to Jessica and the team at DB Roberts, what could have been a stressful experience turned out to be surprisingly seamless and hassle-free. Their commitment to excellence and personalized approach set them apart from other agencies I've worked with in the past. In conclusion, I wholeheartedly recommend DB Roberts to anyone looking to buy or sell a property. And to anyone fortunate enough to work with Jessica, you can rest assured that you're in capable hands. Her dedication, professionalism, and exceptional customer service truly make her a valuable asset to the team.
5/5
Trustpilotprofessional service
Always a professional service provided by Lisa, Nicole and the team there.
5/5
GoogleI have worked with Andrea Scott. She has a lovely manner, puts you at ease but equally is very knowledgeable about each property. She works really hard for you to get what you want or need from the buying/selling experience. Having spoken to many estate agents, it’s a pleasure dealing with Andrea certainly a credit to DB Roberts who will benefit from how she deals with their clients.
Hello Anna, thank you for your lovely words and 5* review! Your comments will be passed onto Andrea. Best wishes, DB Roberts.
5/5
TrustpilotNicole and the whole team were an…
Nicole and the whole team were an amazing help throughout the whole process from beginning to end, great customer service skills from the whole team. Very helpful and informative of the whole process. The first time I’ve dealt with D B Robert’s, but would definitely recommend to landlords and tenants alike a great team of people
4/5
TrustpilotFriendly service
Emily Little was always friendly during interactions. I fed back that second viewings would benefit from additional time allocated to allow for measurements and a more in-depth look of the property, which she took on board and offered to arrange another extended viewing. She was compassionate when I shared how I found price negotiations on properties stressful and did not push me into making an offer until I was ready to do so. When I asked for additional information on the loft space on a property I viewed, photos were taken and sent to me promptly. Overall, I would recommend Emily as an estate agent.
5/5
TrustpilotA special thanks to Katie!
Five years ago I sold my property with DB Roberts, having been happy with the service, I invited them to carry out an appraisal on our next home. Surprisingly, they remembered me from all those years ago, which I thought was a really nice, personal touch. I found Katie Dennant to be incredibly professional and knowledgeable, and in addition to this, she squeezed us into her super busy diary last minute to suit us.Another special mention and our personal thanks to Katie, who was the only agent, out of four other competitors, to pick up on a particular stipulation associated with our house, which meant we could not put our property on the market this year. Katie’s awareness and scrutiny surrounding this particular stipulation avoided multiple parties wasting time and funds. We were really most grateful for this. While we cannot put our house onto the market this year, we shall certainly be back in touch with her when we are in a position to do. Big thanks to Katie!
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
DB Roberts's Shrewsbury office has 449 reviews across two platforms: 169 on Google, 280 on Trustpilot (across the whole business).
DB Roberts Shrewsbury is rated 4.7 out of 5 across all 449 reviews, and 4.9 out of 5 on Google from 169 reviews.
DB Roberts Shrewsbury, 12 Shoplatch, Shrewsbury, SY1 1HL.
