5/5
GoogleJen supported us throughout the process of buying our first house. Many thanks!
Agent replied · 23 October 2024
Thank you Gemma. We are delighted for you to finally be in your new home!
Trusted Agent profile · Shirley
Horton & Storey Shirley reviews
★★★★★
287 reviews across 2 platforms
179 Stratford Road, Shirley, B90 3AU
Horton & Storey's office in Shirley, at 179 Stratford Road, is rated 4.8 out of 5 across 287 reviews on two platforms, including 282 Google reviews rated 4.8. It won Gold in The Trusted Agent 2026 awards.
Awards
The Trusted Agent 2026 results for Horton & Storey, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Reviews
Every review we hold for the Shirley office, from every platform, shown as written. First names only.
Google5/5
GoogleVery friendly & professional service throughout the entire process. Thank you very much
Agent replied · 10 December 2024
Dear Aaron , thank you for your review!! We are delighted to have assisted you with the sale , all the best.
5/5
GoogleEveryone at Horton and Storey were fantastic at helping us through the sometimes tricky path of moving home. From the initial visit, to great quality photos taken of our old home, the team were all incredibly friendly, personable, and helpful to the extreme, assisting in any way they could. Would not hesitate to recommend to family and friends.PositiveResponsiveness, Quality, Professionalism, Value
Agent replied · 6 July 2023
Hi Tim, thank you for your review. It is greatly apprenticed and we hope our are enjoying your new home. Many Thanks
5/5
GoogleJustyn was amazing from start to finish. We purchased our home through Horton and Storey, Justyn was always available and was always the first person in the chain to have any information on progress. We would highly recommend Horton and Storey for a individual, informative and positive service.
5/5
GoogleI had a very positive experience with Horton and Storey who were very easy to talk too and liaise with throughout the process. They always seem to have someone on hand to talk about any issues in a friendly manner. They also provided me with good contacts for solicitors as well who were equally good.
Agent replied · 6 July 2023
Hi Indy, thank you for taking the time to leave us a review. We do always try to be on hand every step of the way and assist you with additional contacts such as soliciotrs. I know it wasn't the easiest of processes, but we hope you are settling in well to your new home. Many Thanks, all at Horton & Storey
5/5
GoogleHorton and Storey were the agent we chose for selling our property and we were very pleased with them, from the first visit to the close of business, house sold! Always interested in our needs, and professional in assessment, advice, and service. We enjoyed their continued involvement throughout and are pleased to recommend them to all future sellers.PositiveResponsiveness, Quality, Professionalism, Value
Agent replied · 6 July 2023
Hi Robert, thank you for the lovely review. We hope you are enjoying your new home and have settled in well now. Many Thanks, Horton & Storey
5/5
GoogleWe are absolutely delighted with Charlotte and her colleagues at Horton & Storey, we have moved from another company in Birmingham and the dedication and professionalism is there for all to see, we already have an offer on our property. Great Company and great service.
Agent replied · 6 July 2023
Dear Andy I am so happy to be in a position to help both yourself and Mary again after many years of having the pleasure to know you both. Thank you for your lovely words. Warm regards, Charlotte
5/5
GoogleExcellent communication, in challenging sale . Prompt responses and feedback.
Agent replied · 25 March 2026
Dear Sue, thank you for your review. Congratulations on a successful sale .. we wish you all the best!
5/5
GoogleUsed Horton & Storey to purchase my first house, cannot recommend them enough, first my first phone call to them to collecting my house keys it was a pleasure dealing with all. Would definitely recommend as there is constant communication and professionalism. Thank you once again Justin, Tom & EmmaPositiveResponsiveness, Quality, Professionalism, Value
Agent replied · 6 July 2023
Hi Humzah, thank you for your review. We are glad we were able to secure your first home and I hope the refurbishment works are going well! Many Thanks, Horton & Storey
5/5
GoogleMy first time renting my property and all of the team at Horton&Storey have been brilliant. They have helped me with everything including getting the property ready to rent. They have advised me on what is best to do throughout the process and have kept me updated on all matters as they happen.
Agent replied · 6 July 2023
Thank you for the review Matthew. We have enjoyed working with you so far and helping you get the property ready to rent out! Many Thanks, Horton & Storey
5/5
GoogleA wonderful experience from start to finish. Thank you especially to Justyn Horton and Jennifer!
Agent replied · 11 January 2025
Thank you so much for your kind words! We wish you all the best in your new home.
5/5
GoogleFrom our first viewing to completion we received excellent service from Justyn and Tom. They were informative and efficient with a relaxed, friendly and approachable manner. In common with most house sales, the process was not without its hitches, but Justyn and Tom helped smooth out any problems. We would highly recommend Horton & Storey and send them our best wishes for the future.
Agent replied · 6 July 2023
Glad to be of service Peter and we hope you're happy in your new home!
5/5
GoogleI purchased a house not too long ago with H&S. It turned out to be a very lengthy and stressful process: Justyn's calm/ caring and professional approach helped so much. It's not just that he was good at what he did, but that he cared and really made the process so much easier . Thanks to H&S for all your help!
Agent replied · 6 July 2023
Hi Zaynab. Many thanks for your kind review. We try to provide a personal service at all times and not just at the start of the purchase. We hope you're enjoying your new surroundings.
5/5
GoogleEmma and Florence, millions thanks for your excellent service! As a newcomer to the community, I am grateful for your professional help. I feel accepted and welcomed. It's a wonderful experience viewing house and purchasing property with your thoughtful help. I will surely recommend you to my friends. Brilliant work!
Agent replied · 6 July 2023
Hi Karen, thank you so much for the your lovely review. We are always happy to help and assist in any way we can. We look forward to helping you move in to your new home. Many Thanks
5/5
GoogleJust recently completed a purchase with Horton & Storey, they were excellent from start to finish! From negotiating the sale to completion. Emma do Justyn both did an amazing job keeping me and my partner up to date with the progress. Thank you for helping us buy our first home!
Agent replied · 6 July 2023
Hi Damien, we're glad we could be of assistance to you both in buying your new home - we hope you are very happy there! Many Thanks, Horton & Storey.
5/5
GoogleProfessional team managing things promptly, Jennifer very helpful, if unexpected issues show up she is able to manage and communicate with all parties till it be sorted. …
Agent replied · 1 January 2024
Thank you for the review Kyrillos! We are really happy you are settling into your new home.
5/5
GoogleThe process from start to finish was really easy and help was always available when needed. The staff are very welcoming and helpfully even over the smallest of things Thank you for all your help
Agent replied · 29 October 2023
Dear Stephen Many thanks for your glowing review, it has been a pleasure, thank you for choosing us as your Agent .
5/5
GoogleWe found Horton and Storey professional and efficient. Emma was really great at keeping us in the loop about what was happening with our sale and purchase and everyone always responded to any queries we had quickly. Thank youPositiveResponsiveness
5/5
GoogleI contacted Horton & Storey to market a property for me , within days an offer was made and accepted, and a successful sale completed recently. The team worked hard and constantly to achieve this, I am happy to recommend this local, and friendly company
Agent replied · 6 July 2023
Hi Anne, thank you for taking the time to leave this review. It has been a pleasure dealing with you throughout this transaction and glad we were able to secure the best buyer for you and complete as soon as possible. Many Thanks, the Horton & Storey team.
5/5
GoogleJustyn, Tom and the team have been terrific, both in terms of professionalism and simply as lovely people, during the recent sale of our property. Much appreciated.
5/5
GoogleAs the buyer Horton and Storey were very easy to deal with, we would definitely recommend them in the future. They seem fair and considerate to both the buyer and the seller and Justyn is a all round good guy. George and Carrie
5/5
GoogleFrom the moment I met Tom when he came to value my house I knew they were the right company for my house sale. Their knowledge and support throughout has been excellent and they have great to deal with. Definitely recommend to anyone looking to sell their home
Agent replied · 6 July 2023
Hi Adam, thank you for the lovely review. It was a pleasure to met you and have the opportunity to deal with you house sale. Many Thanks, Horton & Storey
5/5
GoogleJust wanted to give a huge shout out to the professional and on point service from H&S. They have gone above and beyond to secure our forever home and cant thank them enough for their support throughout. Thanks H&S and keep up the good work! Would definitely recommend.
Agent replied · 6 July 2023
Hi Mahmood, Congratulations again on completing on your forever home, we are very happy to have assisted you along the way, it was really a pleasure dealing with you both. We hope you are very happy in your new home and thank you for the lovely review! Many Thanks, Emma.
5/5
GoogleTom was very professional, honest and gave us a good valuation for our home. I would recommend Horton and Storey to anyone wishing to sell their home. Genuine people helping you to make the right decision for you.
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Questions about Horton & Storey Shirley
How many reviews does Horton & Storey Shirley have?
Horton & Storey's Shirley office has 287 reviews across two platforms: 282 on Google, 5 on Facebook.
What is Horton & Storey Shirley's rating?
Horton & Storey Shirley is rated 4.8 out of 5 across all 287 reviews, and 4.8 out of 5 on Google from 282 reviews.
Has Horton & Storey won any awards?
Yes. In The Trusted Agent 2026 awards: Horton & Storey, Shirley won Gold.
Where is Horton & Storey's Shirley office?
Horton & Storey Shirley, 179 Stratford Road, Shirley, B90 3AU.
