Every review we hold for the Shirley office, from every platform, shown as written. First names only.
★★★★★ 5/5
GoogleHorton and Storey made a house purchase from hell (not their fault) feel a lot more achievable. From the first viewing of the property they were marketing I knew we were in safe hands.
They provide a very personal, professional and caring service and are always willing to go the extra mile to keep you updated in the process and feeling calm throughout.
Having moved into the area I would definitely use them for my next move whenever that may be.
I cannot fault them in any way - Brilliant service.
David · 7 July 2019
★★★★★ 5/5
GoogleI have only had positive dealings with both Tom and Justyn at Horton and Storey over the past few years. They have been both professional and sincere in all my dealings with them, and I would not hesitate to recommend them.
Mark · 6 July 2021
Agent replied · 6 July 2023
Thank you for taking time to leave us a review Mark. We are glad you have had positive dealings with both Tom & Justyn on more than one occasion. Many Thanks, Horton & Storey
★★★★★ 5/5
GoogleGreat experience today with your company. I believe I was in contact with a lady called Jennifer. She was so attentive and really is a credit to your team. Thanks for everything! 😁 …
Rio · 6 July 2022
Agent replied · 6 July 2023
Hi Rio, thank you so much for the lovely review! We hope the move goes well and please let us know if we can be of any further assistance! Many Thanks, all the team at Horton & Storey
★★★★★ 5/5
GoogleCharlotte, has been exceptional and a GREAT person/professional to deal with since the first call. Thank you very much, for your help and patience with the renting process of the flat.
: ) :)
A · 6 July 2022
Agent replied · 6 July 2023
Thank you for the lovely review, we are glad we were able to help you with your rental search. Many Thanks
★★★★★ 5/5
GoogleThanks for your support in obtaining this property, the staff were very punctual organised, approachable and helpful a pleasure to work with!
Jordan · 25 July 2023
Agent replied · 29 October 2023
Jordan, it has been a pleasure assisting you in the purchase of your first property! All the best.
★★★★★ 5/5
GoogleHorton & Storey delivered everything we asked for. We found Ms. Charlotte Ford listened to us and took great care in providing everything what we asked for. Thank You for your professionalism .
Gordon · 6 July 2022
Agent replied · 6 July 2023
Thank you very much for leaving us a review Gordon, it is very much appreciated! Many Thanks, Horton & Storey
★★★★★ 5/5
GoogleGreat experience, on hand to answer queries and very friendly staff.
Jeevan · 25 March 2024
Agent replied · 28 April 2024
Thank you for your kind words Jeevan, all the best!
★★★★★ 5/5
FacebookI was really glad to find this service when the sale of my mother's house fell through at the last minute. Tom Storey was so helpful in pointing out the various options that were available, he gave me comprehensive advice which enabled me to decide on a way forward. It was very comforting to have this genuine help when I needed it. Through the contacts that he has given me I anticipate a successful sale in the future. Many thanks!
Nicky · 10 November 2017
★★★★★ 5/5
GoogleVery professional agents. From my first experience with them.
Proactive throughout the sale of my property.
Would recommend.
Catherine · 5 April 2025
★★★★★ 5/5
GoogleJustyn at Horton and Storey was very professional and helpful. He sold our property within a couple of weeks.
Louise · 14 August 2023
Agent replied · 29 October 2023
Dear Louise, thank you so much for the review. It was a pleasure working with you, you know where we are if you need anything!
★★★★★ 5/5
GoogleGreat customer service! Tom and Justyn were both very responsive to any of our concerns. Our house was sold within 5 days - and they achieved above asking price.
Alexandra · 7 July 2018
★★★★★ 5/5
GoogleExcellent service very polite when communicating with staff will help you along the process of selling your house you couldn't say for better
David · 8 March 2023
Agent replied · 1 January 2024
Thank you for the review David! Give us a shout if you need anything in the future!
★★★★★ 1/5
GoogleThe staff are a bunch
Of time wasters never again go with people who know what they are doing big let down to the lettings team👎👎 …
Helen · 9 October 2022
Agent replied · 6 July 2023
Dear Helen
Many thanks for your review. To confirm, I have reviewed both applications you've made relating to rental properties which we're marketing on behalf of our clients.
In both instances we put forward your applications as per our standard procedures to our clients who make the final decision.
As you're aware there's a shortage of properties at the moment which is driving competition, but market conditions are not caused by estate agents and we endeavour to provide the best outcome for all parties. Sadly, on both occasions, our clients chose to go with other applicants. I understand you feel frustrated by this but how have Horton & Storey let you down so badly?
Jennifer has worked hard regarding your applications and members of the team have spoken with you on multiple occasions. Upon review, I certainly feel that a one star review doesnt reflect our brilliant team. We certainly don't waste people's time and I can assure you Horton & Storey are one of the most experienced and qualified letting agencies in the Solihull area.
If you wish to discuss this further please call the office during working hours and I'd be happy to discuss the market conditions with you.
I wish you luck in your property search.
Kind regards
Tom Storey
★★★★★ 5/5
GoogleI have recently viewed with Horton & Storey and everyone that I spoke with was really helpful and viewings was booked for me straight away.
Great service highly recommended
Jamie · 6 July 2022
Agent replied · 6 July 2023
Hi Jamie, thank you for the review. We know it is a hard market for buyers out there at the moment so do try our best to make the process of booking viewings as easy as possible. Good luck with your property search! Many Thanks, Horton & Storey.
★★★★★ 5/5
GoogleProfessional agency, always be responsive and helpful!
Eunice · 25 March 2024
Agent replied · 1 January 2024
Dear Eunice, thank you for your feedback, we hope you are settling into your new home nicely!
★★★★★ 5/5
GoogleViewed a property with jen a couple of weeks ago and she was brilliant! Very informative and knew exactly what she was doing. Great experience. Would highly recommend.
Josh · 6 July 2022
Agent replied · 6 July 2023
Hi, thank you for taking the time to leave us a review. It is great to hear of your positive viewing experience with us! Many Thanks, Horton & Storey
★★★★★ 5/5
GoogleExcellent experience in dealing with Horton & Storey to purchase our new family home. Great communication throughout and extremely friendly when showing us around the property. Fantastic service!
Wesley · 6 July 2022
Agent replied · 6 July 2023
Thank you for your review Wesley, it is greatly appreciated. Many Thanks, Horton & Storey
★★★★★ 5/5
GoogleAmazing help from the staff here they helped me so much and were really on top of everything. Would recommend to anyone who is trying to move.
Zabina · 6 July 2022
Agent replied · 6 July 2023
Hi Zabina, we are glad your experience with us as a lettings agent was a positive one. Thank you for taking the time to leave a review. Many Thanks
★★★★★ 5/5
GoogleAbsolutely amazing service, fast and extremely helpful, I can't fault Horton and Storey at all, they have been wonderful in helping me out of a tricky situation
Jack · 6 July 2022
Agent replied · 6 July 2023
Hi Jack, thank you for the lovely review. It was a pleasure dealing with you and glad we were able to help you find the right home. Thank you, all at Horton & Storey
★★★★★ 5/5
GoogleJust had a survey carried out by Tom Storey. From start to finish completely professional, first class service. The report is very thorough and simple to follow, clearly identifying the important parts. The after report treatment has been second to none, kind, courteous, efficient and helpful. I have no hesitation is recommending their services and would not hesitate to return should I require another survey.
Joanna · 6 July 2021
★★★★★ 5/5
GoogleWe weren’t familiar with this agents prior to finding a property with them. Our experience so far has been great. Good communication and a helpful team.
Georgina · 6 July 2022
Agent replied · 6 July 2023
Hi Georgina, thank you for leaving a review. We look forward to helping you progress your house purchase! Many Thanks, Horton & Storey
★★★★★ 5/5
GoogleExcellent team providing a quick, accurate and professional service in real estate area.
Ken · 22 June 2023
Agent replied · 6 July 2023
Good morning Ken, many thanks for your wonderful review , it is a pleasure working with you both and I look forward to continuing our working relationship. Warm regards, Charlotte
★★★★★ 5/5
GoogleThanks for H&S for our new home in Birmingham. 👍🏻 …
Keith · 27 July 2023
Agent replied · 29 October 2023
Many thanks for the review Keith!
★★★★★ 5/5
GoogleSmooth and easy process in selling my property, was kept informed at all key points. Would recommend. Thanks to all the team.
Darran · 6 July 2022
Agent replied · 6 July 2023
Hi Darran,
Thank you for the lovely review. We are glad we could help with the sale of the flat and please do let us know if you need anything further from us in the future. Many Thanks, Justyn
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
