Every review we hold for the Shirley office, from every platform, shown as written. First names only.
★★★★★ 5/5
GoogleSo very happy with the service provided by Horton & Storey. All the staff were friendly, courteous and helpful, at all times. I got lovely buyers & a great price for my house, it went through very seamlessly. All it took was one session of house viewing, they had a great response to the marketing. Couldn’t ask for any more. Felt they offered an honest, reliable service at good value for money.
Sarah · 6 July 2022
Agent replied · 6 July 2023
Hi Sarah, thank you for the lovely review. We are glad we were able to be of assistance with your sale and onward purchase - I hope you have settled in well to your new home! Many Thanks, Horton & Storey.
★★★★★ 5/5
GoogleThanks so much to Jen for the very informative and knowledgeable viewing that I attended today. Excellent service with lots of smiles too!
Carla · 6 July 2022
Agent replied · 6 July 2023
Hi Carla, thank you for the review. We are glad you enjoyed your viewing experience with us and we could be of assistance to you. Many Thanks.
★★★★★ 5/5
GoogleJustyn and the team were always helpful and professional. Would highly recommend using these Estate Agents following the sale of my property.
Natasha · 6 July 2022
Agent replied · 6 July 2023
Hi Natasha,
Thank you for the lovely review, it was a pleasure to help sell your property for you. We wish you all the very best for the future. Many Thanks, Justyn.
★★★★★ 5/5
GoogleDear Justyn and Team
Thank you so much for all your help and support in navigating me through a complicated chain ! Finally got there! Your communication and support was exceptional from start to finish, notably from Justyn and Emma. Extremely professional at all times. However all the team provided round the clock communication when needed in their absence.
Would highly recommend your services.
Keep up the good work !
Bhavna · 6 July 2022
Agent replied · 6 July 2023
Hi Bhavna, thank you so much for the lovely review! It was a pleasure to help you proceed with your purchase, despite the complications we faced throughout! We hope you are settling in well to your new home. Many Thanks, Horton & Storey
★★★★★ 5/5
GoogleCan’t rate this Estate Agent highly enough. We had an extremely difficult and emotional time in a very long winded process to get our sale through and Emma in particular was absolutely amazing. She kept us informed every step of the way when other professional practices were giving no information at all. The whole team are fantastic. Thank you Horton and Storey would definitely do business with you again.
Karen · 6 July 2022
Agent replied · 6 July 2023
Hi Karen, I am so glad that we have been able to assist you through what was a difficult and emotional time. It was a pleasure dealing with you and your husband throughout the whole process. We wish you all the very best for the future and thank you for taking the time to leave us a lovely review! Many Thanks, Emma.
★★★★★ 5/5
GoogleEmma was great and professional, Everything was well organized, I really enjoyed the agent services from Hortion & Storey provided.
Alan · 6 July 2022
Agent replied · 6 July 2023
Hi Alan, thank you for your review. I was glad to be of assistance through your property purchase and hope you and your family enjoy your new home. Many Thanks
★★★★★ 5/5
GoogleQuite honestly if you’re searching for an agent and you’re reading this, just instruct Justyn, don’t waste any more time looking at others you won’t find anyone better!!
It’s not just about the fabulous marketing, finding us a buyer within days, negotiating on our behalf and thoroughly understanding our needs. It’s keeping us up to date with progress, working closely with our solicitor to overcome problems, and most of all when I lost the plot, remaining calm, positive and “can do”.
Absolutely fantastic, we were very lucky to have found Justyn, if I were you I wouldn’t hesitate!!
Martin · 7 July 2019
Agent replied · 6 July 2023
Hi Martin. Many thanks for your wonderful review! We certainly enjoyed helping you relocate to your dream home. It certainly wasn't easy at times but we got there in the end. Great work from all parties involved. Can't wait to see the photos of the house when it's finished! Cheers, Justyn.
★★★★★ 1/5
GooglePoor service from this place. Very rude guy on the phone when inquiring about a house. Had it not been for a sellers market (there’s more buyers than sellers) places like this would close in a instant.
After reading their reviews, I don’t believe they are genuine. Most are from those with 1/2 reviews and that’s for this company.
Poor customer service & poor communication!
AVOID!
Amazing · 6 July 2022
Agent replied · 6 July 2023
Hi Amazing Ali- thank you for your helpful feedback.
At Horton & Storey, we pride ourselves on excellent customer service.
The customer journey is the primary reason we started the company. It is alarming that the phone call you had with a staff member was so bad that it caused you to leave a poor review. We have no record of dealing with a Mr A Ali. Please could you call me directly on 0121-663-0099 to discuss this further?
I can personally assure you that all reviews are genuine. These are from former and current clients and business associates.
I look forward to hearing from you.
Best,
Tom Storey.
★★★★★ 5/5
GoogleWe used Horton and Storey for our buying process and I always receive prompt response.
Thank you specially for Emma, who provides professional response for all my enquiries within a day. I can feel the true passion to help from her customer service.
The agent can provide legal and surveying referral as well. I really appreciate deeply on their all round support during the buying process.
Phoenix · 6 July 2022
Agent replied · 6 July 2023
Hi Phoenix, thank you so much for the review. We are glad that we have been able to assist in all aspects of your purchase so far and look forward to continuing to do so until completion. Many Thanks, Horton & Storey
★★★★★ 5/5
GoogleAn exceptional estate agents that are very professional, knowledgeable, helpful and supportive through what can be a very stressful experience. All along the way kept us informed and had great resolve when faced with difficult situations in a very calming manner. I can't praise the team enough and would highly recommend using them for selling or buying your property. Not your typical estate agent. 5 stars.
Steve · 6 July 2022
Agent replied · 6 July 2023
Hi Steve,
Thank you for the kind words. It has been a pleasure dealing with you from the very first enquiry and we are delighted to have been able to move you and your family into your dream home! I agree, it has been stressful at times through the process but glad you felt that we were the calming influence throughout those times. We wish you all the best. Many Thanks, all the Horton & Storey team
★★★★★ 5/5
GoogleCharlotte Ford was very professional in her inspection of the flat and facilitated the necessary repairs speedily.
Keith · 6 July 2022
Agent replied · 6 July 2023
Hi Keith, thank you for your review. Please let us know if there is anything further you need from us in the future. Many Thanks
★★★★★ 5/5
GoogleI would highly recommend Horton and Storey. Justyn and Tom were excellent from the start of my property sale. through to completion. The customer service I received was excellent and they both kept me fully updated on the progress of the sale, nothing was too much trouble for them. I would not hesitate but to use their service again. Thank you guys.
Donna · 7 July 2019
★★★★★ 5/5
GoogleJennifer white has been really helpful and super efficient with my move. Always quick to reply with any queries!
Shoma · 25 March 2025
Agent replied · 28 April 2024
Dear Shoma, thank you for your kind words , We hope you are settling into your new home!
★★★★★ 4/5
GoogleI would highly recommend Horton & Storey Estate Agents - we found them not only to be highly professional in everything they do, but they also had a personal touch, which is quite hard to find in this day and age. …
R · 25 March 2024
Agent replied · 1 January 2024
Dear Mrs Fletcher, thank you for your kind words and thank you for choosing us as your agent! It has been a pleasure.
Kind Regards
★★★★★ 4/5
GoogleRecently had a survey carried out by Tom. Would thoroughly recommend! The report I received was thorough and it covered everything, was very impressed. Tom was very helpful when I rang him for advice, answering any questions i had, nothing was too much trouble.! Honestly, if you need a survey use these guys. "Excellent"!
Louise · 6 July 2021
★★★★★ 5/5
GoogleCan’t recommend enough- Justyn is great to work with- a genuine person and great communicator.
Anna · 6 July 2022
Agent replied · 6 July 2023
Hi Anna, thank you for taking the time to leave a review! Many Thanks, Horton & Storey
★★★★★ 5/5
GoogleI called the office to register my details for any upcoming properties and spoke with Tom. He was really helpful and answered any questions I had. He was very knowledgeable and it made a nice change to speak with an agent that I felt had the time to speak with me and get a feel for what I was looking for. Thank you!
James · 6 July 2022
Agent replied · 6 July 2023
Hi James, thank you for taking the time to leave us a review. We work hard on spending time with every customer we deal with to get to know exactly what they are looking for and helping them find their dream home. Many Thanks, Horton & Storey
★★★★★ 5/5
GoogleThank you for the amazing service. All staff are very professional whilst being very kind, efficient and helpful.
BlackandWiggin · 25 March 2025
Agent replied · 23 December 2024
Thank you so much for your review! We are delighted to have assisted in the sale. Kind Regards
★★★★★ 4/5
GoogleI would like to retract my previous disappointment with Horton&Storey.It has now been resolved by Robyn in a quick professional manner Now I am More Than Satisfied with the service I have received ..Let's hope we can do some business,😊 …
John · 25 March 2024
Agent replied · 28 April 2024
Dear John, thank you for your review. We strive to resolve all matters in a prompt and professional manner, achieving a positive outcome for all involved. We look forward to working with you. Kind regards
★★★★★ 5/5
GoogleWe chose Horton & Storey not only because of their very competitive prices, but also after hearing a friends experience of their services and can now understand why they came so highly recommended. From start to finish Horton & Storey …
Dawn · 25 March 2024
Agent replied · 28 April 2024
Wow, Dawn, thank you so much for your glowing review , It has been our pleasure, thank you for choosing us as your agent!
★★★★★ 5/5
GoogleI can’t recommend enough. All the staff had fantastic interpersonal skills, seemed happy at work and value, quality of service was brilliant. After a bad experience with another local company where I was made to feel like an inconvenience and I could be ignored, I was amazed how much better the customer care and service was here. 10 stars if I could!
Marc · 6 July 2022
Agent replied · 6 July 2023
Hi Marc, thank you so much for your review, We are glad that our passion for customer service and care came through from the service you received from us. Many Thanks, Horton & Storey
★★★★★ 5/5
GoogleVery friendly and efficient professional service.
Richard · 31 July 2025
Agent replied · 27 January 2026
Thank you Richard for your kind words! It has been our pleasure. All the best
★★★★★ 5/5
GoogleWe recently sold our property through Horton & Storey. From the outset, the team were professional, friendly and responsive. They provided excellent customer service throughout the entire process; we would highly recommend to others. Our sincere thanks to Tom, Justyn, Emma and Casey. Keep up the good work!PositiveResponsiveness, Quality, Professionalism, Value
Laura · 27 August 2021
★★★★★ 5/5
GoogleIn a tough market, H&S was realistic and pragmatic from the start, with a realistic initial valuation. They handled the whole contract from start to finish, and we ended up with numerous viewings and a successful sale. …
Justin · 25 March 2024
Agent replied · 28 April 2024
Dear Justin , thank you for your kinds words and for choosing us as your agent, it has been our pleasure! Kind regards
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
