Trusted Agent profile · Shipley
★★★★★
352 reviews across 2 platforms
The Quays Victoria Street, Shipley, BD17 7BN
Incommunities's office in Shipley, at The Quays Victoria Street, is rated 2.6 out of 5 across 352 reviews on two platforms, including 328 Google reviews rated 2.7.
Every review we hold for the Shipley office, from every platform, shown as written. First names only.
1/5
GoogleThey are disgrace!!!! Trying to staircase and waiting on the solicitors from Incommunities for over 3 weeks to reply to our emails. Have a mortgage sorted and everything. Now everything is delayed because I can’t get in contact or a reply from anyone!!!!!
Hi, please contact us on 0330 175 9540 or enquiry@incommunities.co.uk and we will help resolve this. Many thanks.
1/5
GoogleEndless faults with our boiler after their engineer did a service, and incommunities making us wait days for a repair. Not helpful when its October and people need to be clean for work. Terrible service
Hi Cat, for emergency repairs please get in touch at enquiry@incommunities.co.uk or call 0330 175 9540 and we will be happy to look into the issue.
1/5
GoogleEndless faults with our boiler after their engineer did a service, and incommunities making us wait days for a repair. Not helpful when its October and people need to be clean for work. Terrible service
Hi Cat, for emergency repairs please get in touch at enquiry@incommunities.co.uk or call 0330 175 9540 and we will be happy to look into the issue.
1/5
GoogleBoiler flashing L2 then F2 £29 on meter so I know I have gas. I have two small children. Called the emergency number no answer. Had no heating since yesterday evening. Due to boiler not working.
Hi Carli, Please call our customer services team on 0330 175 9540 regarding reporting this repair/fault.
1/5
GoogleEndless faults with our boiler after their engineer did a service, and incommunities making us wait days for a repair. Not helpful when its October and people need to be clean for work. Terrible service
Hi Cat, for emergency repairs please get in touch at enquiry@incommunities.co.uk or call 0330 175 9540 and we will be happy to look into the issue.
1/5
GoogleEndless faults with our boiler after their engineer did a service, and incommunities making us wait days for a repair. Not helpful when its October and people need to be clean for work. Terrible service
Hi Cat, for emergency repairs please get in touch at enquiry@incommunities.co.uk or call 0330 175 9540 and we will be happy to look into the issue.
1/5
GoogleRepair appointment between 8am 1pm and no show wasted my day in the morning
Hi Anthony, we are sorry to hear that you are not happy with the service you received. Please call us on 0330 175 9540 and we will be glad to help.
1/5
GoogleI have been waiting in all day,for someone to fix my key lock on my front door,I shouldn't have to wait all day 8am_8pm,ridiculous!!!!!, there should be a specific time.I have important things to do,& I am also a carer for my elderly mother.NOT HAPPY at all !!!!.
Hi Marie, We're sorry that you've had a poor experience with us. Please get in touch if you would like to discuss this further.
1/5
GoogleZERO STARS SHOWER BROKEN CALLED INCOMPETANTITIES MY MOM IS THE TENANT I HAVE LIVED WITH HER FOR 15 YEARS I PAY THE RENT I SORT OUT REPAIRS ISSUES THIS STUPUD COMPANY SAYS I CANNOT BOOK A REPAIR AS I AM NOT MY MOM!! NO REPAIR EXPLAINED MOM IS IN HOSPITAL SHE CANT BOOK A REPAIR!! SORRY CANT HELP YOU FINALLY GOT MOM TO CALL A WEEK WITHOUT A SHOWER WE CAN REPAIR THE SHOWER 1St OF MAY SO WE HAVE TO GO WITHOUT A SHOWER FOR 8 WEEKS!! YES SORRY!! WENT SHOPPING TODAY COME BACK CARD IN DOOR REPAIR MAN CALLED NO ANSWER REBOOK APPOINTMENT NEVER HAD THIS PROBLEM BEFORE BUT NOW SADE LOK USING THIS AMATEUR INCOMPETENT COMPANY RUDE CUSTOMER SERVICE PROVIDER
1/5
GoogleAwful housing association, their properties are cold damp and old, you spend fortunes keeping their properties warm. I viewed another property of incommunities and it was a slum, and they expected me to spend fortune doing it up. No wonder their ceo's are rich because incommunities tenants are maintaining their properties for them out of their own pockets. If you want to move from area you live in to a better area, they go to great lengths to stop you moving. They change your rent payment date without telling you and then accuse you of being behind with rent. Their staff are a disgrace and never admit their wrong. Awful housing association with poor quality properties and reputation to go with it.
1/5
GoogleJoke of a company when dealing with complaints about ASB!! Wouldn't even give a one.
Hi Angela, We are sorry you had a poor experience with us. Please call us on 0330 175 9540 and we will be happy to help.
5/5
GoogleNice friendly staff, and the refresh cafe is spot on .. their scones are to die for
Thank you for your feedback Shaun.
4/5
GoogleThankyou to Bobby from damp and mould team excellent and thorough job done
Thank you for your feedback Joyce.
1/5
GoogleAbsolutely disgraceful service. Daughter recently moved into a property and has now discovered her drains are blocked. Response from shezad at repairs was " you should of reported it when you first moved in" "not our problem" "you deal with it" " wash your pots in the bath" very hygienic shezad!! Disgraceful!! If I could leave lower rating I would
Hi Helen. We're really sorry to hear about this and apologise for the service your daughter has received. I can raise this matter with our senior repairs team members. Please let us have a contact number and address details for us to respond back to you. You can email us on: enquiry@incommunities.co.uk Thanks.
1/5
GoogleNow these lot who are supposed to be helping the homeless n people who are on the verge if being evicted unless u are a working professional your words fall on deaf ears
Hi, please do get in touch with our customer team on 0330 1759540 for support. Thanks, Carol
1/5
GoogleWon't fix issues, takes forever to come they blatantly just don't care, stop you from home swapping ppl turning to private rented damp leaky substandard properties wouldn't advise getting one of there properties
Hi Paul, We're sorry that you've had a poor experience with us. Please get in touch if you would like to discuss this further.
1/5
GoogleI have been trying to contact repairs for the last 2 weeks and they don't answer the phone how can I get a repair booked in useless company
Hello, We are sorry to read that you have been having difficulty in getting through to book your repair. Our customer services team have been experiencing high call volumes, resulting in longer wait times to speak with an advisor. Please message us on social media and we help get your repair booked in.
1/5
GoogleThe repairs team are under so much pressure that when u ring to book a job on they advise we will call you so if u need a brick layer, plaster or electrical work doing u wait this is not the repairs front of house staff fault this is major fallings One by management and to by the allocations team, the out of hours team has improved slot the guys go the extra mile but as I said front of house staff are brilliant helpful and understanding it is there planning department who are the biggest jokers going the name should be changed to jokers department they can't anything don't communicate with tenants or even housing officers since this first review was put I have since started legal action against them PLUS IF I COULD HAVE GIVEN NO STARS I WOULD HAVE BUT HAD TO GIVE ONE. NOT THROUGH CHOICE
1/5
GoogleIt sad to say that there service absolutely appalling if you have to wait upto an hour before getting fed up and terminating the call.
Hi Arshid, We want to apologise for any problems getting through to us on our telephone lines and delays in answering your calls. We know that this is frustrating and it’s not the level of service we want to provide. We’re doing everything we can to answer your calls as quickly as possible.
1/5
GoogleAbsolutely terrible. The worste phone lines ever and they never answer now. It's so difficult to get trough to them . They need to up their game.
Hi Naz, We're sorry to read that you've had a difficulty in getting through, We are currently receiving a large volume of calls which is causing delays for some customers. Please get in touch if you would like to discuss this further.
1/5
GoogleI believe that Incommunities should be renamed insecurities. This is based upon the service I and other residents have experienced hear at Ivy Bank Court. R Taylor
Hi Richard, Thanks for your feedback. We're sorry that you have received a bad experience from us. Please get in touch if you would like to discuss this further.
1/5
GoogleEmergency repair hotline? What a joke. Been on hold for over an hour. Could at least pick up to say their busy or dead.
Hi William, We are sorry that you've had difficulty getting through to our emergency repairs number. We are working hard to resolve our telephone issues. You can read more about this on our website. https://www.incommunities.co.uk/news/telephone-line-update-1324
1/5
GooglePoor service, promise things but don't deliver, reported my repair numerous times,but still no outcome.
Hi Pete, We are sorry to read that you have had a bad experience with us. If you would like to discuss this, then please call us on 0330 175 9540.
1/5
GoogleTotally useless. Sister in a damp mouldy flat with them. Supposed to have been fixed...NOT!! Problem worse than ever. Amanda Turner is no help either!! Never in office all days and times of week...No help there...disgraceful!!
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Incommunities's Shipley office has 352 reviews across two platforms: 328 on Google, 24 on Trustpilot (across the whole business).
Incommunities Shipley is rated 2.6 out of 5 across all 352 reviews, and 2.7 out of 5 on Google from 328 reviews.
Incommunities Shipley, The Quays Victoria Street, Shipley, BD17 7BN.
