Incommunities Shipley reviews

★★★★★ 1/5

Google

Problem with tree branches growing over the boundary line into my property. Informed them it causing a nuisance, petals covering the garden and making a slippery surface for my 80 year old mother. INCOMMUNITIES LIED saying the trees were protected, checked with BFD COUNCIL was told NO THEY ARE NOT. Absolutely disgusted with the response, NO CARE OR RESPONSIBILITY for vulnerable people and their safety

A'fzl · 10 June 2023

★★★★★ 1/5

Trustpilot

Beware of Incommunities!

Beware of Incommunities!! they're a criminal company who partner with the authorities to go in your home without your knowledge or consent! If you see evidence that someone has been in your home while you're out then put secret cameras up around your home to catch them in carrying out illegal acts against you in your home. They will also put racist antisocial neighbours to live nextdoor to you to make your life hell and shorten your life expectancy with all the stress and distress, if you complain be prepared for them to take the neighbour's side. And don't be mistaken into thinking that once you flee for your life that that'll be the end of it, no, they'll pursue you after you've left and years later when your children are grown up then they'll go after them too. And they'll find ways around international laws there to protect citizens by displaying a fake ads for your adult child to apply for thus giving up their personal details for them to use to target them in their home and in their job. Oh and don't bother changing your locks, they'll still manage to get a copy using all sorts of tactics including going in the house while your 15yo is upstairs play on his PlayStation if he hasn't followed your instructions to lock the door behind him when he gets in from school. Other tactics could be to go in your workplace/college and wait for the fire drill then go in your bag, or they'll pickpocket your keys

Dann · 20 May 2024

★★★★★ 1/5

Google

Went to have meant to be a job fair, all I got was a training course not a JOB offer. Waste of time. The star is for those few that try. I'll always be honest if you advertise a job fair that what it should be, NOT offering a training course 😡😡😡😡😡 …

Gordon554 · 10 February 2024

★★★★★ 5/5

Google

I would like to say a massive, massive, massive thank you to all the staff at incomunities. Especially James, Charlotte and all the workmen and staff behind the scenes who went above and beyond to keep me safe and move to a beautiful property. I seriously think that, if it wasn't for them, my life was in immediate danger. Thank you so much.

Steve · 10 June 2021

★★★★★ 1/5

Trustpilot

Absolutely awful.

I have lived in my incommunities flat for 10 years and the flat and area itself are actually perfect for me, that would be if they actually fixed things.

Michael · 21 January 2026

★★★★★ 1/5

Google

I was burgled and I have to pay for the damages when incommunities don't update they system when people tell them that other people have moved out and I still get letters with two names on so I will be taking the matter further. Also the income team are ignorant as I have sent many emails and still no reply

Moniica · 10 June 2023

★★★★★ 1/5

Google

Vicky area manager of Fagley, she is hard to work with. She has very poor communication skills as I tried contacting her through her email several times. In the end when she had the answer to my question, she never responded to conclude the initial query. In fact she was in the area when my mum had seen her and asked her what had happened, not only did she not conduct herself appropriately, she very well spoke very rudely with an attitude to my mum. There's a way to speak to people with respect and with basic morals. As for the main group that run Incommunities, they're 2 faced. They will show that they're there to help and communicate but really they couldn't because realistically they're racists and will never tell you anything and want to keep you behind.

Tango · 11 March 2024

★★★★★ 1/5

Google

The worst place I’ve ever seen because they don’t do their job properly and i had two appointments with them they cancelled the first one at the same day on my appointment and my second appointment was today between 8am to 1pm and nobody came to fix it or telling me what was the reason they just ignoring people

Kosrat · 10 June 2023

★★★★★ 1/5

Google

In my experience they dont return my calls, rarely fix things, try to avoid taking responsibility for issues, take forever to attend to fix issues, have abused me in my home, don't take formal complaints seriously and get through staff like I eat hot dinners. Absolute shambles of an experience and I wouldn't recommend them to my worst enemy.

Chloe · 10 June 2023

★★★★★ 1/5

Trustpilot

This company is not fit for purpose the…

This company is not fit for purpose the CEO is has much use as a chocolate teapot we have damp and ant infestation they have sent 7 surveys out and they all say the same it's your rendering So what are you going to do about it Usual nothing from incomunties I like to know we're my rent is going Answer your CEO paying to sit on her bottom and drinking fancy coffe or tea and letting her educationally sub normal people deal with it I've had ant infestation for 4 yrs and the answer is we don't come out to ants fly's and now we have pest control out and it's now winter so the ants don't come out and play I've had to get my local councillor involved and environmental health so come this summer they be back unless they don't do job properly The entire avenue are suffering from rendering issues now 1 of the surveyor said on 17/4/2023 that the rendering was signed off to be done in 2020 were now in 2024 and still no joy our housing order came round last Fri the 12/1/24 and 4 residents raised this issue and all she said well the regeration team have been informed and yet again nothing so whats the point of having a housing officer if she doesn't get listened to is it job creation We have had 5 houseing officers in last 5 yrs which to me speaks volume

Gordon · 16 January 2024

★★★★★ 5/5

Trustpilot

I communities are so very good and very…

I communities are so very good and very helpful

Susan · 28 April 2026

★★★★★ 1/5

Google

In my experience they dont return my calls, rarely fix things, try to avoid taking responsibility for issues, take forever to attend to fix issues, have abused me in my home, don't take formal complaints seriously and get through staff like I eat hot dinners. Absolute shambles of an experience and I wouldn't recommend them to my worst enemy.

Chloe · 11 November 2022

★★★★★ 1/5

Google

Absolute joke they tell you one thing do another and fob you off

Samantha · 16 May 2025

★★★★★ 1/5

Google

Doesn't even deserve 1 star Embezzling your money daily, putting the customer last is our priority

The · 21 March 2025

★★★★★ 5/5

Google

Yesterday was "gas safety check" well done for your engineers 👏 no heating no water BUT SAFE 🤣🙈🤭 Update- 14th october incomunity visit my house and decided to replace boiler at brand new... so thankful 🙏 Update 23th November ... where are you guys?

Rafal · 10 June 2022

★★★★★ 1/5

Google

I have been waiting for some tiles replaced from February 2024 they replaced all the tiles last Friday the man did a great job the electrician took the shower unit out on last Friday coming some time today to put a new one in so it has taking 11 months just great.

Stephen · 21 December 2024

★★★★★ 1/5

Google

Been trying to get in touch with the repairs team for the last three weeks spending upto 45 minutes on the bloody phone each time it's not good enough how much longer do I have to wait get your phone system sorted

Gail · 12 November 2023

★★★★★ 1/5

Google

They have now twice not turned up to do the gas saftey check

Paul · 15 March 2025

★★★★★ 1/5

Google

Incomunites put £899 charge on my account for nothing. I've been trying to get sorted last 3 week but Kimberley still off. I phoned today 9dec still not back in week 4 now. No one to take her place when off work. Then getting calls to evicted me. 100 percent useless

Andrew · 14 December 2024

★★★★★ 1/5

Trustpilot

Needs investigating

Incommunites needs investigating there shocking from there houseing officers to houseing managers they can't seem to tell the truth nearly 4 years I've had problems with a neighbour they do nothing they even mocked my heath issues there shameful

Paul · 13 May 2025

★★★★★ 1/5

Google

I have been charged 2 £25 payments from this company and have emailed them about it and gotten nothing back?I have never even heard of this company and this happens ? I don't even live anywhere near the site

Mohammad · 12 December 2023

★★★★★ 1/5

Trustpilot

Shocking company!

Shocking company!! Take your money and dont refund you, properties are not has described and housing officers that are pushy pressure you into giving them your money!! AVOID!!

JIMMY · 29 August 2025

★★★★★ 1/5

Google

incommunities has gone the nick completely when I moved in 20 years ago these flats were for 55s and over now anyone can move in and I'm getting nothing but noise all the time, it's time I moved out and got somewhere decent to live I'm 71 years old and I don't need it

David · 10 June 2022

★★★★★ 5/5

Google

Leading social housing landlord

Scott · 19 March 2026