Incommunities Shipley reviews

★★★★★ 1/5

Google

I do want to note that the workmen are incredibly nice. When it comes to anti social behaviour, Incommunuties doesn't resolve it. Furthermore they ignore it. We are threatened constantly, Incommunities has video evidence, they say they will do things and they don't. EDIT (November 20th 2023): Incommunities has left a misleading comment asking me to "get in touch", implying that they will help us. Prior to this review, we had sent three formal complaints, more than 50 emails, and many CCTV and audio recordings. Incommunities told us that we had reached the end of their "complaint procedure", in spite of the abuse and violence continuing. They have no intent to help us.

Liam2349 · 12 December 2023

★★★★★ 1/5

Google

Very over crowded and not many staff on front desk. Waiting time over an hour. Not a good place to go only if nessarsary.

Monica · 10 January 2026

★★★★★ 1/5

Google

What a joke the phone system is, and so is the repairs system, if your call gets answered with in 1 hr your lucky n emergency repairs should be on a different system..how can it take 2 months to repair a ubend on a kitchen sink, it took a …

Maria · 16 April 2025

★★★★★ 1/5

Google

Been sat since yesterday with a broken boiler was told it was down as an emergency and was given 24 hours as a time frame. It is now 18.34pm the next day and still no working boiler. Nobody has turned up to fix it even though I called again …

Haley · 16 April 2025

★★★★★ 5/5

Google

I went here to attend a meeting and was very appreciative of the staff and facilities. Tea & coffee were provided, but as I don't drink either, a bottle of orange juice was obtained for me. Some of our delegates needed high back chairs, and these were provided . We had a good selection of snacks as well. All in all, it was a very pleasant meeting in very congenial surroundings.

Jacqui · 2 June 2024

★★★★★ 1/5

Google

Have been waiting for outside lighting to be fixed since 11th April only to be told today the job had been cancelled on the 11th April. This is a dark area and should be classed as matter of safety. Also waiting for a call back from …

Margaret · 16 May 2025

★★★★★ 1/5

Google

One month waiting my toilet to be fixed since is not flashing. If you’re looking for an accommodation pls don’t go with Incommunities .is not about the staff but the management . If you have appointment with them , they’ll lie that they …

Veronica · 16 June 2025

★★★★★ 2/5

Google

The contacting points are poor. Phone lines that fade in and out with an endless highlighted squeaky violin music I think it could be Vivaldi but hard to tell with such poor audio while waiting on the seemingly endless wait to talk to someone. The email leaves you thinking if it's anything like the phones will anyone ever read it? The housing in and of itself is mostly adequate but communication doesn't leave you thinking this is a community based environment. Which when you look at the very name INCOMMUNITIES is a bit sad . I've found when it's something they need to get done it will be done "BUT" if it's something you need doing then it's pot luck, and good luck trying to contact them about it.

Jacob · 13 October 2023

★★★★★ 1/5

Google

They have left me with damp issues for as long as I can remember,I've been fobed off so much. I'm taking matters further they are beyond belief,if I could get moved I'd be gone by now. The electricity is costing me a fortune over £6 per day without heating on. I've got a daughter an she suffers with allergies due to damp. We are sleeping in living room bedrooms are full of damp and mold black disgusting walls.

Annette · 12 November 2023

★★★★★ 1/5

Google

Incommunities Housing Association and their corrupt CEO's are ripping of their tenants to the tune of millions of pounds a year and British tax payers. In February 2020 I had home insulation company installed cavity insulation in my home because the IHA home is so cold in the winter you can barely live in it like majority of IHA homes they are glorified slums. The cavity insulation company named JNR contracting did not complete the job and only put in half cavity insulation in my home. I informed IHA about my home still being cold but they went to great lengths to deny there was any thing wrong with cavity insulation installed by JNR contracting after two years of receiving high energy bills due to cold home. Dyson energy services was given a contract by IHA in 2023 and when they visited me they told me JNR had not done their job probably and they broke building regulations because half my walls had no cavity insulation them and after two years of telling IHA my home was still cold IHA did nothing and the reason why they did nothing is because IHA with JNR were ripping of their tenants and using British tax payers money who are paying for home insulation in IHA homes through government grants are not doing their jobs right. Millions of pounds as gone to IHA JNR for home insulation and they still rip of their tenants with corrupt companies like JNR contracting, No wonder IHA CEO's drive around in £60,000 range rovers is because they are crooks and treat their tenants and British tax payers like dirt

Mark · 14 August 2023

★★★★★ 1/5

Google

Hi incommunities a person from your office his name was jav he said he was our new council officer because diane and left and jav the new council officer he taken pictures of the damp of his phone and I got a reminder this morning saying a person from you office is coming monday morning between 8.00 am to 20.oo PM so I a bit confused so I'm just letting you know that a person named jav come to our property about 9.oo am on on Thursday so can someone confirm that's true please

Barry · 10 June 2023

★★★★★ 1/5

Google

Been trying all day to get my boiler fixed still not fixed and it's cold 🥶 …

Norman · 7 January 2026

★★★★★ 1/5

Google

Impossible to get through to anyone in an emergency. The phone line keeps me waiting for 20 minutes with no response and the moneymatters team ignores emails, leaving vulnerable people to flounder. There should be a designated number for …

S · 16 May 2025

★★★★★ 1/5

Google

No-one answered. I have also sent emails. Someone called at our flat, but no follow up action or actions on the day.

Praiwan · 15 November 2025

★★★★★ 5/5

Google

Alas,I left incommunities flat in 2015.then turfed onto the streets,and my road back into a home,is STILL GOING on,it's 2024 & u am still homeless,I have lost all hope of living in hotels & other unlovable dumps,I left because of no chair to sit on,unworkable shower,etc.however,the incommunicado flat I had,I loved it.a housing association I will try again.mr robert coope.

Robert · 24 July 2024

★★★★★ 1/5

Google

Following a recent survey , the damp and mould and damage caused to the bathroom ceiling was flagged up ...we received a text from the damp and mould team saying they would be coming today ( 19/12) , we cleared the bathroom , rearranged schedules and waited in all day and nothing ! Decided to ring switchboard (16.45) , they had no idea what had happened and couldn't contact the team as they had gone home, but they would leave a message with them....nice work if you can get it , and probably back to nice mould and damp free homes . Not the first time Incommunities has let us down with essential repairs , with not even the decency to let us know the workman couldn't attend , if you can spend the time to send a text to alert us of the forthcoming repair then you already have our mobile number and no reason you cant let us know whats happened . Don't bother with the stock response of we are sorry , please contact us , blah blah. This is an indication of how serious they treat damp and mould issues. We will be initiating an official complaint tomorrow morning first thing .

S · 21 December 2024

★★★★★ 2/5

Google

For a new door on the front of the house (sub contractors) made a right mess, second guy comes out can't do anything about it seemingly door fitted wrong. Go to Wickes spent £10 on some draught excluder and funnily enough no draft!! I have a video clip shame I can't share it. Only give two stars due to the guys at the back doing a great job!! Otherwise would have given 0 if I could

Tony · 10 June 2023

★★★★★ 1/5

Google

Reading the bad reviews on here comes as no surprise to me. The most user unfriendly, unprofessional and incompetent organisation. On paper all looks wonderful, all boxes ticked, it's a different story in reality. They have caused so much anxiety to their ex tenant and family who had a difficult time with this person's health issues. These made much worse by the housing team. Errors made with their administration. In house beurocratic resistance making rules up as they go along. We thought we had seen the ast of them, no just had an ugly reminder of their incompetence. Well I have news for them, the family have had enough, plans being formed to take them to task.

Jean · 10 June 2020

★★★★★ 1/5

Google

I moved in my 1bedroom flat in 2017 reported ON AND ON AND ON. Sent photos had housing managers out had surveyors taking photos Repairs out spraying hallway walls been told was guttering, told brick wall …

Claire · 16 April 2025

★★★★★ 1/5

Google

I’ve had a leak outside my home for the last 12 years that’s got so bad the foundation off my home is starting crack all my steps are cracking and no one cares no one is bothered

Victoria · 15 March 2025

★★★★★ 1/5

Google

I'm a new customer trying to go through a housing process but no call backs or email from their staff. Whenever I try call customer services about the matter they always send me around to different teams and no one tries to actually help resolve the problem.

Essentialcomforts · 27 October 2024

★★★★★ 1/5

Google

We have probation cutting the edges around our bungalows and they are making a right mess leaving mud all over the paths and walkways where people have to walk so we are walking mud into our homes it is not fair that the old people are having to clean up after them I have spoke to the manager and she has said I have to take it up with the incommunitis could someone come and have a look at the mess there making please

Catherine · 10 June 2022

★★★★★ 1/5

Google

I have reported about some dampness and moulds in my house. In September they sent some who sort of painted the areas that had moulds. Before even a month the moulds started again. I'm asthmatic and I don't close windows. Today I had someone coming to paint again and as I was waiting I went to check the door and I saw a card saying we couldn't get access to the property 🙃. Mind you I have been waiting for ages for this appointment. I called straight away at the office to say the person never knocked on my door. I said it's 1215 the card is written 1211 I live in a tight street theres nowhere this person could have made it up the street. This lady said sorry there's nothing I can do and she said I should open windows and she booked me for another appointment. This is rude and sad I'm paying full rent I need advice on what to do please

Mercy · 10 June 2022

★★★★★ 5/5

Google

Thank you to Incommunities for really tidying up Lynfield Drive! You and your volunteers did an amazing job AND they even took rubbish from people's drives and gardens. They're a lovely bunch of people and they did some amazing work, many thanks to you all 😁👍🏻 …

Skoll · 23 September 2024