Incommunities Shipley reviews

★★★★★ 1/5

Google

I’ve come back again after 11 months to give you another crap review because you guys are soo crap at what you do!! So 11 months ago I wrote a review saying my daughter has had 11 chest infections and my little girl is recovering from cancer so now she has had 16 chest infections altogether It took you a year to in the end sort my house out!! And now I rang in June to tell you about my kitchen damp you told me we would get it done in 6 week it’s our new rule!! It’s bloody December now it’s been 6 MONTH you guys can’t do your job properly take the rent and just take the absolute mick out of people your an absolute joke!! I’ve even sent them these pictures but they do nothing at all I’ve spent soo much money on this house there’s always damp somewhere and the doctors have even said that my little girl is getting all these chest infections because of damp !! If anything serious happens to my daughter I won’t forgive you guys at all you’ll be to blame!! Even tho I know you still won’t care!!

Sabeena · 6 December 2024

★★★★★ 5/5

Google

After 13 months of antisocial neighbours. Reporting everything to the council, antisocial behaviour team, the police, community trigger and our local counsellor I took a chance and emailed about a flat within incommunities. A few days later Carli rang and gave us an escape. So in a few weeks we get our lives back. Thank you so much Carli

Joanne · 10 June 2023

★★★★★ 1/5

Google

I've had 3 years of misery with a noise neighbour and incommuniteshave done nothing except say use the noise app which they now admit dosant work intact the only people who has done anything is environmental health who put a monitor in my property and caught him with his loud music on and he had an order put on him for a year when the year was up he started again he's still a noise neighbour and still do nothing and even said and I quote it's all in my head and I'm overthinking things the houseing officers seem incapable of telling the truth and the manger seem just as THEY SHOULD BE ASHAMED Of Themselves

Paul · 2 December 2024

★★★★★ 1/5

Google

What do you do when have an issue and you’re invited to complain by incommunities, they then uphold your complaints, but then continue to do the same thing. I’ve given up trying to communicate with them and just accept maintenance isn’t an option for my home any time soon. Incommunities, please do not respond to this review by saying you are sorry to hear you’re having trouble And then add. Please call so we can assist you. I’ve done nothing but call and I’ve had nothing anywhere near assistance.

Bob · 3 November 2024

★★★★★ 1/5

Trustpilot

3 years and still mothing done to sort…

3 years and still mothing done to sort out the door that leaks when it rains and the windows that are done its a joke house is freezing and all you get told but the rude people there is put your heatimg on loke i aint done that and what is the point as the house hold no heat so iff there gonna pay my heating then how can i keep it on all the time becouse as soon as its off is freezing in seconds there so useless and just want to take money and not sort anythink out well you will be getting a big shock when your getting billed fir new windows and doors you shoul off replace on the 1st place and nobody at this company want to help mot even the builders csn do there jobs proplu useless the lot off them

Brian · 6 November 2025

★★★★★ 1/5

Google

Impossible to get through to anyone in an emergency. The phone line keeps me waiting for 20 minutes with no response and the moneymatters team ignores emails, leaving vulnerable people to flounder. There should be a designated number for vulnerable people to contact a human immediately. Also, they've ignored our request for help with UC transition. We're a vulnerable household who can't do complicated things alone.

Sarah · 26 April 2025

★★★★★ 1/5

Google

Been a tenant a few years now never really had any problems, boiler has stopped working no hot water or heating, can only be home after 4pm due to working. Live alone and nobody can be there, I communities can't accommodate. Poor service and help by Umar K.

Lee · 16 September 2025

★★★★★ 1/5

Google

UPDATE: 10/6/24 S9 THIS AFTERNOON IVE RUNG THEM UO TO ASK ABOUT A PAYMENT CARD AS THERE'VE AND TI INFORN THEM THAT SOMEONE AS TRIED TO GETBIN MY BATHROOM WINDOW BUT ALL RHEY SAY IS ILL MAKE THE CARD A PRIORITY BUT JUST BRUSHED THE WINDOW THING OFF AND TOLD ME TOBHAVE A GOOD DAY AND WOULDNT WANT TO INFORM ME OF ABY THING I DO TOBTRY GET A MOVE AS IM FEELING NOT SAFE GERE ANY MORE SINCE OCTOBER LAST YEAR YES 8MONTHS AND EVEYTIME I TRY TO GET A CALL FROM MY HOUSING OFFICER ITS SEEMS LIKE SHE ON ANNUAL LEAVE IVE EMAILED HER TOBNO JOY AND YEAH IM IN ARREAS WITH HEATING WHAT AS ONLY JUST BEEN MADE A BIR BETTER FROM THE 2 YEARS IVE BERN TELLING THEM ABOUT AND REFUSED TO PAY FOR SOMETHING I WASNT GETTING THEY ARE A JOKE AND WOULD ONLY BE BOTHERED ABOUT NOT GETTING THE RENT IF I ENDED MY LIFE BECAUSE THIS HOW IVE FELT SINCE THEN SO IF I CANT GO ON ANYMORE ITS DOWN TO THEM BECAUSE IVE GOT MENTAIL HEALTH PROBLEMS BUT THEY DONT CARE BECAUSE I BET EVERY INCOMMUNITIES WORKER DOES OR AS LIVED ON A ESTATE LIKE MOST OF US THEY DONT CARE ABOUT THERE TENANTS JUST CARE ABOUT THE MONEY . Not very good at helping there tenants, let's just say this if someone as had trouble at there properly for the last 6 months I.e dog poo & lit paper,! Yes FIRE pushed through there letter box, door casing broken because of people trying to get in and the graffiti put over the front of there properly. And if that person as done everything the housing as asked of them and for them to say let find out if we could get you a move but then that's all it is just talk #rantover

Mazurkey · 11 June 2024

★★★★★ 1/5

Google

I would not ask InCommunities for some water if I was on fire, with their incompetence they would probably hand me a can of petrol. They have managers like Jamie from the empty homes team who can barely string a sentence together that makes any sort of grammatical sense, so how on earth he has a chance of fixing any issues I have no idea. The less that you can have to do with this poor company the better your life will be, in any sort of context.

Will · 16 August 2025

★★★★★ 1/5

Google

Appauling service. Still holding on the repairs reporting line to report my mothers faulty boiler as I write this, now been nearly 40 minutes. Sent two emails whilst waiting, no acknowledgement of either. Mother is 91, deaf and partially blind. It's absolutely disgusting!

Jeanette · 13 October 2023

★★★★★ 1/5

Google

Absolutely the worst housing . You can call them every month , discuss the case and the Incommunites do whatever they want anyway . Telling lies that you have never contacted them and they tried to call you . Two winters I needed to wait for mould to be removed . Insulation that caused mould is still in process . If you email them , no one will answer your emails. Although, they are very good at one thing - increasing the very expensive rent ( the most expensive in all housing associations). Every year !! They won’t forget about you in this matter . Useless , and rubbish.

A · 19 May 2024

★★★★★ 1/5

Google

Six years of hell ! A new build with many , many faults . Two major ones being a toilet that was plumbed in incorrectly (The soil pipe had an uphill slant ) This repair took five years and three months to be taken seriously. I was instructed to use a household mop to clear blockages ! I used other peoples toilets the majority of the time . The second is a ubiquitous cold draught which staff have felt but refuse to admit it because it was always present and should have been identified before accepting the property from the developers, Mulgrave properties. Windows and doors are of very poor quality, like the people who fitted them . Incommunities are by far the worst social housing landlords .

Elizabeth · 10 May 2024

★★★★★ 1/5

Google

I wouldn’t even give them one star. I have called up several times and left messages for people to call me. They have taken my number but no call back. Firstly they don’t answer and when they do they say will ask them to call you. Still no phone call. Maria who deals with rent to buy I rang hee woek number and left a message but still no reply. This absolutely disgraceful. Is this how you treat new customers. Imcommunities you need to sort your staff out because your reviews online are that everyone’s complaining of your staff.

Sara · 10 May 2024

★★★★★ 1/5

Google

AVOID!! THEY TAKE YOUR MONEY AND DONT REFUND!! PROPERTIES NOT AS DESCRIBED, HOUSING OFFICER PUSHY FOR MONEY!! FELT PRESSURED INTO TAKING A PROPERTY! DIDNT FEEL SAFE!! KEPT MY MONEY PLZ BE WARE WITH THIS COMPANY!! ONLY INTERESTED IN TAKING YOUR MONEY!! AVOID!!

JIMMY · 16 September 2025

★★★★★ 1/5

Google

Incommunities are a laugh... they should never of got contract to manager BC homes. Wait months for repairs to be done, don't turn up or say they've been and no one home (I'm sat inside house) when I get the text. You complain about your housing officer and they don't do anything about it. They are honestly a laughing stock of the country. Too many chiefs spring to mind!!!!

Sarah · 9 October 2024

★★★★★ 5/5

Google

I have lived in s incommunities property for over 20 years and have never had a problem. I always get my repairs done

Rose · 16 February 2026

★★★★★ 1/5

Google

Ignore complaints about their staff . Reading their answer below sounds good except for it's a load of rubbish . If you complain about a staff member they do not want to know ,tell you to go to the ombudsman knowing that only tenants and landlords can go to ombudsman. Stuff the neighbours of their properties ,they think they can just trespass on private property . Most of the time if they don't like the complaint they just ignore it and do what they want .

Mark · 10 February 2024

★★★★★ 2/5

Google

I've lived in my house over 20 years, I've paid my rent on time, and in full without fail. I held my side of the contract. Incommunities have decided to upgrade my house with a new roof and exterior render. Nice! That's where the problems started, I won't go into details, I'll just say the tradesmen they employed have been the worst cowboys I've experienced in my life. The scaffolding has been up over 7 months, both gardens are unusable. Last week, we celebrated the three month anniversary of the day the scaffolding should have been REMOVED, my house finished and the workmen gone. I still can't use my garden. Incommunities have ignored the problem, we emailed a complaint and received an email saying they'll reply within 10 days, that, unfortunately was also a lie. I'm waiting for a reply from the housing umbudsman now, the whole thing has been a joke :(. They're decent landlords, but I've never been involved in a more amateurish situation with supposed professionals.. EDIT. Management has repeatedly lied and told us that nothing would be signed off without a full inspection, that that never happened, I wish we had kept our old, much better quality windows..

Tony · 10 February 2024

★★★★★ 1/5

Trustpilot

Incommunities takes in ASB tenants and…

Incommunities takes in ASB tenants and seems to just enable them in doing more ASB. When you complain about ASB tenants they first say they will help you, then they ignore you, and if you keep complaining they start lying and making excuses. Oh we didn't respond for 3 months because this staff member was ill - well why didn't someone else do it then? And when they respond, they ignore all of the evidence (CCTV) and refuse to do anything.

Mark · 17 May 2025

★★★★★ 1/5

Google

Very over crowded and not many staff on front desk. Waiting time over an hour. Not a good place to go only if nessarsary.

Monica · 10 January 2026

★★★★★ 2/5

Google

Cant say much about their repair service, to the point one of their workers told me "not to hold my breath in getting a leak repaired. Adding to this review in 2022 ive had no central heating or hot water for a week, a week where temperatures have been below zero, was told a repair man was comming 19th Dec to fit the final piece on my boiler he hasnt turned up. Im 72yrs old with asthma and osteo athritis. I wa told i have gas fire in my room and a kettle. Shame on you incommunities one year down the line new boiler and it leaking possibly have to wait till tomorrow for repair time for lgal action i think and perhaps the telegraph and argus

Judith · 12 December 2023

★★★★★ 1/5

Google

I do want to note that the workmen are incredibly nice. When it comes to anti social behaviour, Incommunuties doesn't resolve it. Furthermore they ignore it. We are threatened constantly, Incommunities has video evidence, they say they will do things and they don't. EDIT (November 20th 2023): Incommunities has left a misleading comment asking me to "get in touch", implying that they will help us. Prior to this review, we had sent three formal complaints, more than 50 emails, and many CCTV and audio recordings. Incommunities told us that we had reached the end of their "complaint procedure", in spite of the abuse and violence continuing. They have no intent to help us.

Liam2349 · 12 December 2023

★★★★★ 1/5

Google

What a joke the phone system is, and so is the repairs system, if your call gets answered with in 1 hr your lucky n emergency repairs should be on a different system..how can it take 2 months to repair a ubend on a kitchen sink, it took a …

Maria · 16 April 2025

★★★★★ 1/5

Google

Been sat since yesterday with a broken boiler was told it was down as an emergency and was given 24 hours as a time frame. It is now 18.34pm the next day and still no working boiler. Nobody has turned up to fix it even though I called again …

Haley · 16 April 2025