1/5
GoogleIncompetent behaviour takes 1 hour for them to answer the phone
Trusted Agent profile · Shipley
Incommunities Shipley reviews
★★★★★
352 reviews across 2 platforms
The Quays Victoria Street, Shipley, BD17 7BN
Incommunities's office in Shipley, at The Quays Victoria Street, is rated 2.6 out of 5 across 352 reviews on two platforms, including 328 Google reviews rated 2.7.
Reviews
Every review we hold for the Shipley office, from every platform, shown as written. First names only.
Google4/5
GoogleOkay just show at times
Agent replied · 11 June 2024
Hi Richard, Thank you for your feedback.
1/5
GoogleBeen fiobed off withe my damper repairs for year it’s different story for years mangers it’s joke
Agent replied · 11 June 2024
Hi, please do contact our customers team on 0330 175 9540 or enquiry@incommunities.co.uk and we will help to resolve. Thank you, Carol
5/5
GoogleExcellent place with friendly staff
Agent replied · 11 June 2024
Hi Benny, Thanks for your feedback.
1/5
GoogleAbsalute joke, will find any loophole not to help. Discrimination against vulnerable tennenats and pure lack of acknowledgement from even senior staff. Wil be moving asap
Agent replied · 11 June 2024
Hello, We're sorry that you've had a poor experience with us. Please get in touch if you would like to discuss this further.
5/5
GoogleExcellent service very efficient the gentlemen was very helpful and polite thankyou
Agent replied · 11 June 2024
Hi Rita, Thanks for your feedback.
1/5
GoogleHave been trying to resolve some issues that Incommunities tenants are causing me Incommunities staff have treated me on a way lacking in empathy and as if I am the perpetrator and not the victim, which goes against the Ombudsman's guidance to complaints. Their CEO, Nick Atkins has yet to respond to my emails, which highlights the utter lack of ownership and social support
1/5
GoogleCan't wait to move from this place
Agent replied · 11 June 2024
Hi Immelda, we are sorry that you are unhappy with your home. Please get in touch if you would like to discuss this further.
1/5
GoogleThank you ..javed Khan I hope something gets sorted soon
Agent replied · 11 June 2024
Hi Kyron, We're sorry that you've had a bad experience, please get in touch if you would like to discuss this further.
1/5
GoogleAbsolutely dreadfull experience when seeking help from repairs I had not have hot water in the shower for over 2 months now, cretins on the line and cretins in the field. 1st line doesnt understand simple english explanation about the problem, where as "specialists" do not know what door bell is for and always assumebly throw in "we missed you" card.
1/5
GoogleShould be 0 stars, flat full of damp, plug socket in kitchen burnt out, no hot water for over 3 days, spoke to a rude Asian sounding woman in services twice over last 3 days, tells us not to go out as sending emergency electrician. They turn up tonight/morning at 210am expecting to carry out work. knowing full well we have 2 kids in bed !!
1/5
GoogleWorst ever services at Income Team by Mrs. Manjit (Especially) and S Sanderson, the Income Officer. I had to confront Mrs. Manjit on the telephone call, she is such a rude and arrogant person I have ever confronted. She talks disrespectfully and with harsh words. Manjit talks so rudely and in a rough behaviour that she is doing a favour on us to work with Incommunities...
5/5
GoogleGreat experience felt very welcome
Agent replied · 23 August 2024
Thanks Stuart for the feedback.
1/5
GoogleRubbish housing conditions
Agent replied · 11 June 2024
Hi Anna, We're sorry that you've had a bad experience and rated us 1 star. If you would like to discuss your housing conditions please get in touch.
5/5
GoogleGreat experience felt very welcome
Agent replied · 11 June 2024
Thanks Stuart for the feedback.
1/5
GoogleAppalling repair service
Agent replied · 11 June 2024
Hi Jayne, We are sorry that you've had a bad experience with our repair service. We would be interested in finding out more. Can you please send us a message on facebook or email Enquiry@incommunities.co.uk with more details. Thanks.
2/5
GoogleGood. staff very helpful.
Agent replied · 11 June 2024
Hi Doris, Thank you for your feedback
1/5
GoogleI own a house next door to one of incommunitys have a boundary issue where they have erected a fence on my land been over 2 years trying to sort it nothing but jokers working for them no responsibility what so ever been passed around to so many people. Lately been told I have to move it my self.
2/5
GoogleThey are very slow doing repairs they was ok few years back me and my wife are waiting for a move every time they say go on line they never on we are waiting for a walk in shower because my wife needs one but all you get we have no money
1/5
GoogleI had my windows smashed and house egged by a neighbor and incomunties sided with the attackers and made out I’m the perpetrator. Staff have no empathy at all. Leaving two vulnerable adults unable to move and too scared to return home
1/5
GoogleSome of the staff are rude expecting tenants to do their own plumbing jobs was told to watch a utube video what an absolute joke when I told him I am not a plumber I was told u don't need to be watch a video online
2/5
GoogleDue baby in February, been complaining about damp in the house for over a year. Made complaint to management 3 weeks ago and not even a phone call back or an email, so taking it further now as the house is not fit for a new born baby. What a joke
1/5
GoogleDon't know didn't go in.
Agent replied · 11 June 2024
Hello, We're sorry that you've had a poor experience with us. Please get in touch if you would like to discuss this further.
1/5
GoogleAfter trying to have a single issue resolved 3 years later and i am still no closer i am disgusted with the whole company and the so called housing officers that are supposed to help support
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
