5/5
TrustpilotGreat communication
Olivia explained each step clearly and in detail. The timescales provided were accurate, there was no pressure at any stage, and the advice given was excellent.
Trusted Agent profile · Shetland
Harper Macleod Shetland reviews
★★★★★
193 reviews across 3 platforms
St. Olaf's Hall, Church Road, Lerwick, Shetland, ZE1 0FD
Harper Macleod's office in Shetland, at St. Olaf's Hall, is rated 4.6 out of 5 across 193 reviews on three platforms, including 12 Google reviews rated 4.9.
12
Reviews on Google
This office
8
Reviews on Facebook
Business-wide
173
Reviews on Trustpilot
Business-wide
Reviews
Every review we hold for the Shetland office, from every platform, shown as written. First names only.
Trustpilot1/5
TrustpilotAwful Conveyancing Experience
Instructed them on 27 August 2025 and by 4 September 2025, discharged them; after just 9 days, but they still haven't confirmed this. They appointed us a trainee paralegal instead of a fully qualified conveyancing solicitor, and gave us contradictory instructions. We wrote to them to complain on 2 September 2025 about valid concerns, but they never responded. Like others on here, we were duped by the positive reviews. We shall be writing to the LSS.
5/5
TrustpilotVery Professional service
Harper Macleod was a company that was recommended to me by my previous solicitor as he was retiring, the transition across was seamless and they took me over as a client effortlessly. They completed the sale and purchase of my old home and new home respectively, always keeping me informed of the process as well as progress and completed both transactions efficiently. They are very easy to deal with and I had Gary Campbell as our focal point who was excellent and efficient through out the process.
Agent replied · 13 June 2024
Dear Alan, thank you for your positive review. We really appreciate you taking the time to give us feedback and we'll pass on your comments to the team!
5/5
TrustpilotProfessional
Professional, great communication. No messing.
Agent replied · 24 September 2026
Hello, we appreciate you taking the time to share your thoughts. It’s great to hear that your experience with us was a good one.
5/5
TrustpilotExcellent service
Will handled the conveyancing very professionally and efficiently and kept me informed and advised throughout the process. I wouldn’t hesitate to recommend Will and use Harper Macleod again.
Agent replied · 13 June 2024
Thank you for your positive review. We really appreciate you taking the time to give us feedback and we'll pass on your comments to the team.
5/5
TrustpilotHarper Macleod have been my family…
Harper Macleod have been my family solicitor since my father died and have been superb to deal with. Their trusts and tax team have been supportive and caring in their dealings with my Mum as she slid into Alzheimer's. Andrea Ross gets a special mention for handling our property conveyancing and has been so helpful, proactive and efficient throughout. Having dealt with property transactions for many years with so many slow solicitors out there - we recommend HM for any such transactions in Scotland - superb service and great team members.
Agent replied · 13 June 2024
Dear Chris, thank you for taking the time and reviewing your experience with Harper Macleod. Your feedback is much appreciated!
5/5
TrustpilotI can’t recommend Harper MacLeod enough😁
I had never required such services therefore, I had no knowledge of what to expect however, I can’t recommend Harper MacLeod enough.
Agent replied · 2 June 2026
Dear Stacey, thank you so much for your feedback, we’re really pleased to hear you had a positive experience. We’ll be sure to pass your kind words along to the team!
1/5
TrustpilotIncompetent & uninterested...
Sadly my insurance company instructed Harper MacLeod to deal with losses after an accident where a 3rd party hit my parked vehicle, and admitted liability.To be honest Harper MacLeod did not really seem interested in my claim from the start - presumably because there was no personal injury claim for them to profit from.The claim was handled at various times by three different staff - a Paralegal, a Trainee Solicitor and then an Associate. Each completely contradicted the statements made by the one who had gone before. None of them actually seemed to make any progress dealing with my claim, several emails were never even replied to. When I called out the incompetence to the third claim handler it all went quiet...By the time one of the Partners contacted me to try and discuss my claim, I had already made the decision not to waste any more time or effort at this company, and I ended up going to a more competent law firm. When I started explaining some of the statements made by the case handlers, the lawyer who ended up dealing with my case successfully actually burst out laughing at how unprofessional and blatantly factually incorrect these had been. I made sure to inform my insurer that my claim experience with them, particularly in relation to Harper MacLeod, was the reason why I moved all three of my vehicles away from their company.
Agent replied · 13 June 2024
Dear Chris, we are sorry to hear that you weren't satisfied with the service at Harper Macleod. In order for us to address any issues, it would be helpful if you could share some additional information by completing the form located on our feedback page - https://www.harpermacleod.co.uk/feedback/
5/5
TrustpilotVery helpful
They were very helpful in guiding me through the correct procedures and responding to emails very quickly. This allowed the process to move smoothly.
Agent replied · 25 February 2026
Dear William, thank you for taking the time and reviewing your experience with Harper Macleod. Your feedback is much appreciated!
5/5
Trustpilot5* star service
Having recently dealt with Harper Macleod, I would definitely recommend to others. Friendly and professional. Alana handled my case and got the best outcome for me. Thanks again.
Agent replied · 24 December 2025
Dear Sam, thank you for your feedback. We’re happy that you had a great experience with Harper Macleod and appreciate you sharing it with us.
5/5
TrustpilotThank you to Michelle McPherson of…
Thank you to Michelle McPherson of Harper Macleod who dealt with the conveyancing of our property sale. Michelle carefully explained the process of selling a house in Scotland, was always available at the end of the phone line, finished the work time sticking to the original quote.
Agent replied · 13 June 2024
Dear Andrew, thank you for taking the time and reviewing your experience with Harper Macleod. Your feedback is much appreciated! Kind regards, Harper Macleod Team
5/5
TrustpilotOlivia D feedback
Olivia was very informative every step of the way. She also had a gracious manner and was very patient with me throughout the whole process.
5/5
TrustpilotA big thank you to Deborah and the team…
A big thank you to Deborah and the team . @ the Glasgow. Office. I was kept informed at everything stage . A really professional company. I would definitely use Harper & Macleod again. Highly recommended.
Agent replied · 13 June 2024
Thank you for your positive review. We really appreciate you taking the time to give us feedback and we'll pass on your comments to the team.
5/5
TrustpilotProperty purchase
Susan was helpful and professional throughout the process of buying our property.
Agent replied · 22 October 2024
Thank you for taking the time and rating your experience with Harper Macleod. Your feedback is much appreciated!
5/5
TrustpilotPersonal injury claim
I got an excellent outcome and they eased a difficult path. They dealt with all communication and questions promptly which helped to put my mind at ease 10/10 experience.
Agent replied · 25 September 2025
Thank you for taking the time and rating your experience with Harper Macleod. Your feedback is much appreciated!
5/5
TrustpilotVery professional service
Very professional service. Marie Southgate has been amazing at handling my house purchase. Would 100% recommend!!
Agent replied · 13 June 2024
Thank you for your positive review. We really appreciate you taking the time to give us feedback and we'll pass on your comments to the team.
5/5
TrustpilotFirst Class Service.
Susan Breen and Lia from Harper Macleod were friendly and professional and responded to emails and telephone calls in a timely manner. They made my house selling experience a lot less stressful. Susan and Lia carried out my house viewings and gave me feedback quickly. It was a pleasure dealing with this firm and would highly recommend their legal and estate agency services.
Agent replied · 13 June 2024
Thank you for taking the time and reviewing your experience with Harper Macleod. Your feedback is much appreciated!
5/5
TrustpilotSean McCarney Review
Sean McCarney was my lawyer and has fantastic!
Agent replied · 2 June 2026
Hi Megan, thanks so much for your review! We’re happy to hear that you enjoyed your experience with Harper Macleod. Your feedback means a lot to us.
5/5
TrustpilotHighly Recommended Company
Rachael had been brilliant. Kept me up to date at every possible point and always been professional throughout the time.
Agent replied · 24 December 2025
Hi Ryan, thanks so much for your review! We’re happy to hear that you enjoyed your experience with Harper Macleod.
5/5
TrustpilotPersonal injury
I had been in car accident 2years ago & Harper Macleod was recommended to me by my insurance company. the process was relatively easy going, they were great at answering any queries and problems that arised during my case. Really grateful to those who dealt with my case and put me at ease with the whole process. I would definitely recommend harper and Macleod to anyone who needs help with their case. They really did fight for me and as I say I am extremely grateful for this. They went above and beyond for me personally. Very helpful, great at communicating. So very happy with the outcome. If for any reason in the near future I need them I will definitely be in touch. Thanks again ladies x x
Agent replied · 13 June 2024
Thank you for your positive review. We really appreciate you taking the time to give us feedback and we'll pass on your comments to the team.
5/5
TrustpilotThe care taken to get correct…
The care taken to get correct information to pass on to me.
Agent replied · 2 June 2026
Thank you for taking the time and rating your experience with Harper Macleod. Your feedback is much appreciated!
5/5
TrustpilotLawyer treated me with respect and was…
Lawyer treated me with respect and was immediate with troubles opening files, the lawyer took in and processed the correct information and the claim was fair.
Agent replied · 25 September 2025
Thank you for taking the time and rating your experience with Harper Macleod. Your feedback is much appreciated!
5/5
TrustpilotAileen was excellent
Agent replied · 22 October 2024
Dear Jo, thank you for taking the time and rating your experience with Harper Macleod. Your feedback is much appreciated!
1/5
FacebookStay clear. Absolute cowboy outfit. Unprofessional is an understatement. Takes a few emails to get a reply and was constantly being met with an answer machine. Add to that when I received a settlement through and cashed it i then had to call them to find out if their fee had been taken off. Turned out they sent the full cheque in error and i now need to go through a process of paying them their fee myself from the money from the settlement. Fair enough i know its a fee i agreed to and i need to pay but why wasnt it deducted before the settlement cheque was sent? The whole manner of it has been so unprofessional it’s baffling to me how anyone could use this firm.
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Questions about Harper Macleod Shetland
How many reviews does Harper Macleod Shetland have?
Harper Macleod's Shetland office has 193 reviews across three platforms: 12 on Google, 8 on Facebook (across the whole business), 173 on Trustpilot (across the whole business).
What is Harper Macleod Shetland's rating?
Harper Macleod Shetland is rated 4.6 out of 5 across all 193 reviews, and 4.9 out of 5 on Google from 12 reviews.
Where is Harper Macleod's Shetland office?
Harper Macleod Shetland, St. Olaf's Hall, Church Road, Lerwick, Shetland, ZE1 0FD.
