Trusted Agent profile · Sherborne
★★★★★
245 reviews across 2 platforms
80 Cheap Street, Sherborne, DT9 3BJ
Rolfe East's office in Sherborne, at 80 Cheap Street, is rated 4.6 out of 5 across 245 reviews on two platforms, including 227 Google reviews rated 4.9. It won Trusted Agent in The Trusted Agent 2026 awards.
The Trusted Agent 2026 results for Rolfe East, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Every review we hold for the Sherborne office, from every platform, shown as written. First names only.
5/5
GoogleWe have just sold our house through Rolfe East. Yet with all the restrictions with searches etc due to Covid, their team in Sherborne office worked really hard to get the completion by the deadline. Excellent company, very friendly and efficient personnel. Would effeminately recommend Well done to the Rolfe East TeamPositiveResponsiveness, Quality, Professionalism, Value
5/5
GoogleI cannot recommend Rolfe East in Sherborne highly enough, I am so pleased I chose to sell my property with them. The entire team are a delight to deal with, always professional, friendly, helpful and patient. The whole process from valuation and listing through to completion was handled brilliantly and as a result was as smooth and stress free as these things can be .PositiveResponsiveness, Quality, Professionalism, Value
Hello Donna. Thank you for taking the time to write this glowing review. We will be sure to pass your feedback onto our Sherborne team.
5/5
GoogleWe sold and bought with Rolfe East and found this to be a straight forward process. When you go to Rolfe East estate agents you are always greeted by a smiling member of the team, they answer your queries straight away and are very helpful. We would recommend them to everyone. Many thanks for all the help, John and Val NPositiveResponsiveness, Professionalism
Hello John & Val. Thank you very much for your lovely review!
4/5
GoogleWhilst not directly a client, Laurence and his team have been a fantastic source of information and support during our purchase of a property from his client. He and paige kept us informed and smoothed out a lot of problems. Thank you for all the work the Rolfe East team have put into completing this property sale to us.
5/5
GoogleI recently completed on a sale that didn't go quite to plan initially (not the fault of Rolfe East). But they very quickly rescued the situation and worked hard to achieve the final result. Throughout the whole process they were always very helpful and professional. I wouldn't hesitate to recommend them.
Hi Barbara, thank you for your kind words about our Sherborne team. :)
5/5
GoogleIn complex circumstances and with a complicated sale we cannot praise enough the whole team at Rolphe East for their efficiency, drive, detirmination and enthusiasm in bringing this sale to a successful conclusion, acheiving the desired and warranted price. What gave us particular confidence was the level of integrity and honesty. Very impressed indeed and would highly recommend this young team.
Hi Christopher. Thank you very much for your glowing review & kind words. We will pass your feedback onto our lovely Sherborne team.
5/5
GoogleWe recently bought a house using Rolfe East and I was so impressed with their professionalism, attention to detail and great communication. They made the whole process as easy as possible and I would highly recommend them to anyone wanting to sell their house in the future.
Hello Holly, thank you very much for you review. We are thrilled the process was as easy as possible.
5/5
GoogleExcellent communication and the staff are very helpful. They are very proactive and keep the ball rolling even with a long chain.
Hello Helen, thank you for taking the time to leave such a lovely review.
5/5
GoogleThe team at Rolf East Sherborne have been fantastic in helping to navigate the successful sale of my property. Following two sales that fell through, the team were consistently tenacious in their efforts to ensure the final sale completed as smoothly as possible. They were professional throughout and kept me well informed. Thanks so much for your patience!
Hello Claire. Thank you for your kind words, we are so pleased your sale completed!
5/5
GoogleI can only echo what others have already said. From start to finish Laurence and his team were professional, enthusiastic, positive and extremely hard working. Communications were exceptionally prompt, service friendly and queries answered honestly and knowledgeably. Thanks Team Rolfe East! Recommended.PositiveResponsiveness, Quality, Professionalism, Value
5/5
GoogleExcellent service. The staff worked hard to see the completion of our house sale through in this difficult climate. We sre very grateful to them and we would recommend Rolfe East to anyone wishing to buy or sell a property.
Hi Patsy, thank you for your lovely review. We are glad your house sale went to completion. :)
5/5
GoogleThank you for all you have done to get Lambrook House sold for us. It's been a long and sometimes stressful road but you and your staff have been brilliant! and I'll definitely recommend your company. The whole process has been simple and straightforward giving your customers the clearest path along the road map to happiness!
Hi Ian, thank you for your lovely words. Our aim is always to put people on the road map to happiness. Thank you, again!
5/5
GoogleWe received the keys for our home today very pleased with the whole process. Laurence and the girls went above and beyond very efficient assertive and certainly professional I hope this hearted recommendation goes some way to saying thank you 🙏 …
Thank you very much for your 5 star review Fa. We very much appreciate your way of saying thank you.
5/5
GoogleLawrence and Sophie have been excellent. We have been trying to sell 4 George Street for several years and prospective buyers have pulled out of the sale in some cases after the search process was completed but after moving to Rolfe East at Sherborne our good luck changed and we have been very impressed with the whole team at the Sherborne branch.
Hi John! We are so pleased to hear your luck changed when moving to Rolfe East. Thank you for your kind words.
5/5
Googleif you want the best then rolfe east are it! from day one everything was perfection ,what the customer wants is a company that provides assured professional service and that is what they do , from laurence, sophie and the rest of the very competent staff we could not have asked for better.many thanks kevin & ginnyPositiveResponsiveness, Quality, Professionalism, Value
Hi Kevin, thank you very much for your superb feedback!
5/5
GoogleCannot fault the service we received from all at Rolfe East Sherborne. Our house sale was handled professionally and efficiently from initial valuation to successful completion. Special thanks and commendation to Sophie and Laurence, tireless in their attention to detail, always courteous / personally reassuring and responsive. Would recommend above all others in the area.
Hello David, thank you for your positive feedback!
5/5
GoogleI had an excellent experience with Rolfe East. Their team was incredibly responsive, professional, and always willing to go the extra mile to help. Whether I had questions or needed assistance, they were quick to respond and provided clear, …
5/5
GoogleWe were very happy with the service we received from Laurence, Sophie and team during my recent house sale. They are an enthusiastic, professional and efficient office who endeavoured to make the sale proceed despite the extra stress of the Covid-19 lockdown. I would use them again.PositiveResponsiveness, Quality, Professionalism
5/5
GoogleExcellent service from the entire team at Rolfe East. A realistic valuation which attracted potential buyers, skilled and helpful negotiators, attentive monitoring of the progress of the transaction. Highly recommended.
Hello Michael, thank you for your glowing review!
3/5
GoogleRolfe East acted for my father in the sale of my grandmother's house in Sherborne. Despite one buyer pulling out at the last minute thanks to the hard work of Laurence and his staff completion took place at the end of last year
Hello Leonie, thank you for your review. We are pleased the sale went through. Wishing you and your father all the best. :)
5/5
GoogleWe bought a house through the team at Rolfe East and found that they were efficient, helpful and professional throughout the process. A big thank you for getting us the house that we dreamed of! Would not hesitate to recommend.
Thank you Mario for your glowing review :)
1/5
TrustpilotUnreliable and Unprofessional Estate Agency
I have to share the scoop on my recent run-in with Rolfe East. It was a rollercoaster, and I'm waving the red flag for anyone thinking about buying a property with them.
Dear Marco. Rolfe East pride ourselves on our professionalism and handling of all transactions which is why over our 40 years in the industry we have built up a strong reputation of being a people focused agency who see customer service and care as an important part of our service. Therefore, we take any negative reviews or feedback very seriously and investigate any issue brought to our attention. We have looked into your claims and the situation surrounding the offer you made on a property through our agency as per the contents of your review and reply as follows.: Ash was keen to secure the property for you and saw you as a priority purchaser, he even conducted your third viewing outside of normal working hours. Ash also made sure you knew that there was another party that had offered through another agency, so you were fully aware that there were other buyers interested in the property. Due to our hard work with the seller we managed to get your offer accepted. However, the next day we were informed by the seller that they had accepted a higher offer which was put forward by the other another agent. The seller saw the higher offer as a more viable option for them. We did give you an opportunity to increase your offer, but instead of discussing this with us, you list this review. We understand you must be frustrated especially if this was your dream home, but we gain nothing from you losing out on the property. All we have done is work hard to secure this home for you. Unfortunately, the legal system does not have provisions which lock buyers or sellers into contracts when accepting an offer, so both parties can withdraw or change their minds at any time. Agents do not have the power or control to stop this as we simply follow the instructions of the client who owns the property. As always, we are still happy to help you with your home search, so please contact us to discuss this if you wish.
1/5
TrustpilotAfter giving an offer for the asking…
After giving an offer for the asking price, the manager is still sending buyers. If he did not like you, it is very difficult to buy. He saw my deposit and ability to buy, but still dragging . The seller told me that she told him to accept my offer. God knows the reason
Hi there. This doesn’t sound like us, but if the ‘reviewer’ would like to give us more detail we would be delighted to look into it.
5/5
GoogleWe had a positive experience with Rolfe east , they are extremely professional , friendly and very efficient. We were keen to move in quickly and they made this possible. Thank you so much Rolfe East
Hello E. Thank you for your feedback - we are so pleased you had a positive experience with us
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Rolfe East's Sherborne office has 245 reviews across two platforms: 227 on Google, 18 on Trustpilot (across the whole business).
Rolfe East Sherborne is rated 4.6 out of 5 across all 245 reviews, and 4.9 out of 5 on Google from 227 reviews.
Yes. In The Trusted Agent 2026 awards: Rolfe East, Sherborne won Trusted Agent.
Rolfe East Sherborne, 80 Cheap Street, Sherborne, DT9 3BJ.
