Every review we hold for the Sheffield office, from every platform, shown as written. First names only.
★★★★★ 5/5
TrustpilotReview for Claire Shipman
I had not sold or bought a house as a single person for a number of years and was very nervous about the whole procedure. Claire gently helped me through the intricacies of the process. She not only advised me about offers on my own property but also made suggestions as to how and what Should offer on my proposed purchase, even negotiating on my behalf when I was too anxious to do it myself. When a number of points were raised by the buyers survey on my sale, Claire advised me and kindly arranged the necessary professional contractors to sort everything out. I would highly recommend Claire to anyone looking to sell their property. I would also add that I couldn't have done it without her, she was my guardian angel.
Cein · 7 May 2021
Agent replied · 6 July 2023
Thank you for the lovely review Cein! We're glad Claire was such a help and made the experience enjoyable for you
★★★★★ 2/5
TrustpilotBeen to a few viewings now with Redbrik…
Been to a few viewings now with Redbrik in Chesterfield area and have always been mislead with the photos and descriptions of properties. Some of which are out right lies. Using distorted camera lenses to make gardens and rooms look bigger, not photographing rough parts of a house and hugely inflating parkable areas!!
Really annoying as it wastes mine, theirs and the vendors time! Rather than being excited when you arrive you have an instant sense of disappointment, not a good way to encourage someone to buy!!
Also keep sending me emails with completely irrelevant properties despite replying numerous times asking them to stop and only send me properties with my specification!
Some nice polite staff though.
Stump · 24 January 2025
Agent replied · 6 July 2023
Hi,
Thank you for taking the time to leave your feedback. We're disappointed to read your comments, as we always aim to provide accurate property details while showcasing homes in their best light. Please email us at marketing@redbrik.co.uk with more information about the property listings and your concerns so that we can look into this further. We should then be able to locate you on our system and update your property/communication preferences accordingly.
We're pleased that you've had a positive experience with our team - we think they're fab!
Best wishes,
Redbrik.
★★★★★ 2/5
TrustpilotBeen to a few viewings now with Redbrik…
Been to a few viewings now with Redbrik in Chesterfield area and have always been mislead with the photos and descriptions of properties. Some of which are out right lies. Using distorted camera lenses to make gardens and rooms look bigger, not photographing rough parts of a house and hugely inflating parkable areas!! Really annoying as it wastes mine, theirs and the vendors time! Rather than being excited when you arrive you have an instant sense of disappointment, not a good way to encourage someone to buy!!Also keep sending me emails with completely irrelevant properties despite replying numerous times asking them to stop and only send me properties with my specification!Some nice polite staff though.
Stump · 24 January 2025
Agent replied · 6 February 2025
Hi,Thank you for taking the time to leave your feedback. We're disappointed to read your comments, as we always aim to provide accurate property details while showcasing homes in their best light. Please email us at marketing@redbrik.co.uk with more information about the property listings and your concerns so that we can look into this further. We should then be able to locate you on our system and update your property/communication preferences accordingly.We're pleased that you've had a positive experience with our team - we think they're fab!Best wishes,Redbrik.
★★★★★ 5/5
TrustpilotVery helpful through a stressful time
I've just sold a house which was let out to a sitting tenant, so it was a little complicated and I was quite stressed about it. Throughout the process, Redbrik were on the ball and they always kept me informed about what was going on. I was impressed by their friendliness and efficiency - whenever I left a message, I was called back within a couple of hours. They were knowledgeable and gave good advice too. 10/10
Carol · 4 March 2025
Agent replied · 4 October 2026
Hi Carol. We love to hear feedback like this - thank you for taking the time to leave us a review!
★★★★★ 5/5
GoogleWe recently moved into our new house which was brokered through Redbrik Estate Agents in Sheffield. Emma was absolutely fantastic from start to finish. She checked in with us regularly to give us updates on what was happening and was always willing to help if we had any other questions. This was really helpful and reassuring, making the whole process smoother than what it could have been. Thanks Emma / Redbrik.
Liam · 21 August 2022
Agent replied · 14 June 2024
Thanks for the lovely review Liam and congratulations on your new home!
★★★★★ 5/5
TrustpilotFlawless
We use Redbrik for our rental properties and also to sell properties we have sold and bought.
Absolutely flawless service from everyone we have ever dealt with.
I have to mention Ross is particularly helpful in all regards.
If you are thinking of selling, buying or renting, without a shadow of a doubt, I would recommend the Redbrik team!
Ashley · 7 September 2023
Agent replied · 30 September 2023
Thank you for the great review Ashley!
★★★★★ 1/5
TrustpilotAbsolutely useless.
Absolutely useless.
When we rented with these we nearly backed out (wish we did now) because getting a response to an email took so long, questions not being acknowledged etc.
Ended up with a dodgy landlord but that’s a different story.
But when leaving the property this has also been a nightmare.
Was asked to drop the keys off at their Sheffield branch on 21st December, drove all the way down there to be told they were not expecting me and they could not take them, even though I showed the email from one of their staff members saying to drop them off on the 21st
Also with our deposit we have had no communication at all and we have chased them up several times now and not getting any response. We moved out over a month ago!
B.Morris · 15 January 2025
Agent replied · 6 July 2023
Dear Mr. Morris,
Thank you for taking the time to share your feedback. At Redbrik, providing a positive experience for tenants is very important to us, so it’s disappointing to learn that your experience fell short of expectations.
Regarding your concerns, we want to clarify a few points. We understand that you chose to vacate the property before the official tenancy end date. While this is your decision, it does mean you remain liable for the rent, bills, and the overall safety of the property until either the tenancy officially concludes or a replacement tenant is secured. When you visited our Sheffield office on 21 December to return the keys, our team explained that retaining a set of keys to ensure access to the property would be in your best interests, especially as we were preparing to close for the Christmas period. We apologise for any confusion caused by the email exchange beforehand.
In terms of your deposit, because our agreement with the landlord is on a ‘Let Only’ basis, the responsibility for the deposit return lies with the landlord. While we’ve contacted the landlord on your behalf to encourage the deposit’s return, we are limited in how much we can influence this process. We recommend reaching out directly to your landlord or your deposit protection scheme for further updates. We will, of course, update you if we hear more.
While we’re unable to investigate specific concerns from your move-in process due to changes in our team since then, we’re sorry to hear you felt responses were delayed.
If you’d like to discuss your concerns further, please don’t hesitate to contact the Lettings team, who will help however they can.
Best wishes,
Redbrik.
★★★★★ 5/5
TrustpilotWe were very happy with the service we…
We were very happy with the service we received from Redbrik. They were friendly and professional and moved things forward very quickly for us. We found they knew the local market very well and are delighed our property sold so quickly
Carl · 23 February 2026
Agent replied · 25 February 2026
Thank you for your review, Carl!
★★★★★ 5/5
TrustpilotMaya and Olivia
Throughout our experience, we had maya and Olivia to help us through the process.
They were extremely helpful and we had a lot of questions!
Very reliable and professional!
Thank you so much
Bethany · 25 April 2026
Agent replied · 11 May 2026
Thanks for your review Bethany! We've passed on your feedback to Maya and Olivia :)
★★★★★ 5/5
TrustpilotLisa and Jess at Redbrik were fantastic…
Lisa and Jess at Redbrik were fantastic from start to finish.
Approachable, calm and work so hard to keep everything moving.
Redbrik where the agents for the property we were buying if I ever move again Redbrik would be definitely an agents I would use for my sale.
Thanks to you both
Emma and Andrew H
Emma · 8 October 2025
Agent replied · 10 October 2025
What a lovely review to receive - thank you Emma!
★★★★★ 5/5
TrustpilotSimple and efficient
The agent who showed us around the property was very helpful with any questions we had and the overall process from viewing to confirming a move in date was very easy and any questions we have had have been dealt with efficiently
G · 9 February 2026
Agent replied · 10 February 2026
Thank you for your review!
★★★★★ 5/5
GoogleHave been liaising with Ruby at Park & Bailey during our property search. She has been very helpful and patient with me and my wife, and quick to notify us of properties that match our specs.
Athir · 29 March 2026
Agent replied · 29 June 2026
Hi Athir, thank you for the 5-star review. We appreciate you sharing your experience. We will pass your positive feedback over to Ruby and the rest of the Coulsdon team.
★★★★★ 3/5
TrustpilotNot a smooth experience
You couldn’t get through to them on the phone.
I complained that I wasn’t happy about the agent assigned to me to Jaqueline but nothing was done.
Their upfront search package makes no difference to timing in my opinion and just annoys people.
Their post exchange person was very good though, kept on top of it without being intrusive.
Wouldn’t recommend tbh. I ended up swapping properties which I think happened despite them rather than because of them.
High fees too.
Maria · 18 November 2024
Agent replied · 22 November 2024
Hi Maria.
Thank you for taking the time to share your feedback. We're sorry to hear that parts of your experience with us didn’t meet your expectations.
The Buyer Information Pack (containing the searches) is designed to give buyers access to important information about a property right from the start, helping to streamline the process and provide more certainty to both buyers and sellers during a sale. Unfortunately, even with this in place, delays do sometimes occur.
On a positive note, we’re glad to hear our post-exchange team provided a good experience and kept everything moving smoothly for you.
Thank you again for your feedback and we wish you all the best in your new property.
Redbrik.
★★★★★ 5/5
TrustpilotGreat Service
Wonderful, professional, friendly service from ALL staff !
An absolute pleasure dealing with.
Would definitely recommends using REDBRIK Crystal Peaks Branch !
A true 5 star service ⭐️⭐️⭐️⭐️⭐️
VPg3 · 5 May 2026
Agent replied · 11 May 2026
Thanks for your review :)
★★★★★ 5/5
TrustpilotThey were supportive from start to…
They were supportive from start to finish. Great advice and did what they said they would. Clear and concise with process. Great photos and descriptions of house. Sold within 9 days. Thank you.
R · 26 March 2026
Agent replied · 28 March 2026
It's great to hear this feedback :) Thank you for taking the time to leave us a review.
★★★★★ 4/5
TrustpilotThey was amazing from the start
They was amazing from the start. very smooth sailing. would recommend.
Isabel · 21 August 2026
Agent replied · 22 August 2026
Thank you for your review Isabel :)
★★★★★ 5/5
TrustpilotEmma was at all times professional and…
Emma was at all times professional and nothing was too much trouble for her and the team at Redbrik.
We completed last week, we couldn’t have had a better buying experience. Many Thanks to all involved
Sybil · 8 August 2024
Agent replied · 11 September 2024
Thank you for the kind review
★★★★★ 5/5
TrustpilotVery good experience
Very good experience with Redbrik, they sold my house quite quickly and vetted the viewers situation s as much as they could. They were very proactive in looking for properties for me to view, and the viewing team were always helpful, knowledgeable and charming. Having the sales progression team was a big plus, they really kept their eyes on the ball. All the staff were pleasant, polite and helpful, thank you.
Consumer · 14 February 2025
Agent replied · 15 November 2025
Thank you so much for the 5* review!
★★★★★ 4/5
TrustpilotFriendly and professional advice and support
I have been a customer of Redbrik for many years and overall I am happy with the service received. Their phone line is alway busy and you have to leave a message; hence the 4 star. However, when I got through to Alishba today she was very helpful and professional with her advice and answered all my queries. It's especially nice when you get to speak to the same staff a year on. Thank you.
Siew · 11 December 2025
★★★★★ 5/5
TrustpilotVery happy with the service that…
Very happy with the service that Bradley provided, many thanks
Terry · 17 August 2026
Agent replied · 19 August 2026
Thanks for your review Terry!
★★★★★ 5/5
GoogleThe service from Park and Bailey Coulsdon team was professional and friendly at all times. Nothing was too much trouble for them. I would highly recommend them as they helped with the smooth and quick transition of my house sale within two months.
Sharon · 29 November 2025
Agent replied · 29 June 2026
Hi Sharon, we appreciate the review. Thank you for sharing your positive selling experience. Great to see you'd highly recommend us. We will pass your feedback over to the Coulsdon team.
★★★★★ 1/5
TrustpilotMy honest opinion on RedBrik
I recently purchased a property listed with RedBrik, and unfortunately, my experience was overwhelmingly negative. From start to finish, the process was marred by misinformation, unnecessary fees, and a general lack of professionalism.
When I first viewed the property, the estate agent showing us around was surprisingly unknowledgeable about basic details. They couldn't answer key questions about the seller’s position, such as whether they had found another property, and later provided us with incorrect information about the property chain. We were led to believe there was an additional person in the chain, which turned out to be false; our seller was purchasing a new build, not a resale property. When we viewed the property again, this time shown around by the seller themselves, we were finally given accurate information about the neighbors and the property’s position. It's concerning when the seller and estate agent are on completely different pages.
RedBrik’s valuation of our property was another disappointing experience. Their agent seemed more focused on upselling their inflated fees rather than offering practical advice. We were repeatedly told about their "special methods" and "lists of interested buyers," which supposedly justified their high fees. However, their so-called "special" marketing is simply listing on RightMove or OnTheMarket, just like every other agent, many of whom charge significantly less.
We decided to make an offer on the property, but were then forced to pay RedBrik’s non-optional “Secure Move” fee of £595. This fee is supposedly designed to secure the purchase and speed up the process, but in practice, it offers very little value. If anyone else in the chain withdraws, you’re left out of pocket with no recourse. It’s a one-sided cost that does little to "secure" anything when other parties aren’t bound by the same terms.
The “benefits” that come with the Secure Move fee are equally disappointing. For example, RedBrik pre-orders property searches, claiming it will save time, but these searches were grossly marked up and failed to provide any advantage. In fact, boundary issues with the property, clearly visible on these searches, were completely missed and took months to resolve. If RedBrik is charging for these services, the least I would expect is proper due diligence, but they failed to catch glaring issues that significantly delayed the process.
The “Secure Move” certificate, another part of this questionable package, has an expiration date indicating when you should expect to complete the sale. Our sale process exceeded this deadline by nearly three months, and when I inquired about this, I was met with a casual “we can extend it,” without any apology or acknowledgment of the inconvenience caused.
RedBrik also assigns a staff member to manage the purchase process, but this service was far from helpful. Their role seemed to consist of calling me to chase my solicitor for updates, only for me to discover that my solicitor had already responded or was waiting on outstanding documents from RedBrik themselves. Despite positioning themselves as intermediaries, they offered no actual assistance in resolving delays and often seemed unaware of what was going on.
When I raised a list of post-completion issues, including problems with the property that became apparent on the day we moved in, RedBrik’s interest vanished. Despite visiting their branch in person and being promised that the manager would follow up, I never received any communication. It became evident that their enthusiasm evaporated the moment we collected the keys.
In summary, RedBrik Estate Agents provided an exceptionally poor service from start to finish. Their mandatory fees, inflated costs, and lack of communication create an experience that feels more like exploitation than assistance. I would strongly advise potential buyers and sellers to consider other local estate agents who offer much better service at a fraction of the cost.
Joe · 9 September 2024
Agent replied · 11 September 2024
Hi Joe,
Thank you for taking the time to write a review for us. We would like to clarify a few points in response and offer you the opportunity to speak with us directly to resolve any outstanding issues, should you wish to do so.
As Estate Agents, we rely heavily on the information provided to us. In this case, the Sellers were not fully decided on their future plans, which left us, and them, uncertain about their position. Later in the process, the Sellers decided to purchase a new build and informed you during your second viewing. Had their plans been clear from the beginning, we would have communicated this information confidently, but unfortunately, that wasn’t the case.
When it comes to marketing, we go above and beyond simply listing properties on portals. Each property benefits from a bespoke marketing strategy created by our team upon instruction, ensuring maximum exposure for every home. This includes thorough database work, which we take great pride in. Our extensive database allows us to understand the position of our clients, enabling us to effectively match properties with potential buyers. Having recently celebrated our 10,000th completed sale, we stand by the value of our marketing, processes, and customer service, justifying our fees.
In this case, boundary issues arose with the property you were purchasing. Upon receipt of the searches, this was not raised by the solicitors, as it may not be a concern for all buyers. A cash buyer, for example, would have the option to decide whether to address the issue. However, in your case, the mortgage lender flagged it as something they wanted to resolve before proceeding with the loan. SecureMove™ is designed to provide searches and transparency upfront, not to resolve legal matters, as we are not solicitors.
The Branch Manager worked directly with you after completion and fully supported you with any issues that arose post-completion. We rely on the transparency of Sellers to provide all necessary information and on Buyers to conduct the relevant checks before making an offer on a property. The issues raised, such as taps not working and missing keys, were beyond our control, as we depend on Sellers for full disclosure. Our advice at the time was to raise these matters with your solicitor to assist in resolving them. Gemma (Branch Manager) went back and forth to provide as much support as possible, for which you expressed your gratitude at the time.
Throughout the process, Redbrik has been fully transparent with you, providing all the information available to us at any given time. We understand that the condition of the property upon completion was not up to your expectations, and we apologise for the inconvenience you’ve experienced. We hope your solicitors can assist in resolving the matter.
★★★★★ 5/5
TrustpilotVery happy
Really positive experience with Redbrik. The team were professional, helpful and kept communication clear throughout the process. They made the move much smoother and I’d happily recommend them to others!
Tom · 5 March 2026
Agent replied · 6 March 2026
Thanks for your 5* review Tom :)
★★★★★ 5/5
TrustpilotThanks to the Amazing staff at Crystal Peaks Branch
Tammy has guided us through the entire process. Every thing explained at each stage.Very friendly but professional. Tom started the process with a great survey and valuation. After a very BAD experience with YOPA they were Cavalry over the hill. Thanks to everyone in the Crystal Peaks Branch.
Terry · 19 September 2025
Agent replied · 8 October 2025
Thank you so much for your fantastic review Terry!
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