Trusted Agent profile · Sheffield
Verified
★★★★★
373 reviews across 3 platforms
837 Ecclesall Road, Sheffield, S11 8TH
Redbrik's office in Sheffield, at 837 Ecclesall Road, is rated 4.5 out of 5 across 373 reviews on three platforms, including 112 Google reviews rated 4.9.
112
Reviews on Google
This office
44
Reviews on Facebook
Business-wide
217
Reviews on Trustpilot
Business-wide
Every review we hold for the Sheffield office, from every platform, shown as written. First names only.
5/5
TrustpilotIve a long going problem which wasn't…
Ive a long going problem which wasn't getting sorted until Eve got on the case sorted within 1hr I wiuld recommend this lady to anyone thank u so much for your help
Thanks for your review David! We've passed on your kind words to Eve :)
5/5
TrustpilotRebrik staff second to none…
To start with the enthusiasm and friendliness of Jacqueline who valued our property, is what made me choose Redbrik over other estate agents. The market then slowed down and it took a while, but as soon as Lisa took over managing our sale, she was very honest but above all she got things done, I tried to arrange a viewing managed by a different branch but got nowhere until I told Lisa I needed a viewing and within 5 minutes I actually got a viewing time. She is a fantastic member of staff for Redbrik.
Thanks so much for this fantastic review Gloria! :)
5/5
TrustpilotBrilliant experience with RedBrik
Brilliant experience with RedBrik, from Carmel who showed us around the properties and Katie who has been amazing with us putting in offers and sorting everything out to buy a house! Thank you!
Thanks so much for your review, Emmie!
5/5
GoogleDealing with the Coulsdon office proved to be a positive experience. The marketing of our property was excellent, the sales staff were helpful and the supporting technology kept us advised of viewings and customer feedback. After sales support was also good and kept things moving along to a successful conclusion. Well done Park & Bailey!
Hi John, we appreciate you leaving a review. Thank you for sharing your positive experience. We will pass your feedback over to the Coulsdon team.
5/5
TrustpilotNow Sold STC
Now Sold STC Throughout the process I have been accommodated and my concerns have been addressed, never felt any pressure which I appreciate. Abi has kept me up to date. The property was thoroughly marketed and this is an unusual market. Very grateful, thank you.
Thank you for your review Nicola :)
3/5
TrustpilotI was selling an unfurnished flat and…
I was selling an unfurnished flat and agreed to the package including the solicitors Taylor Emmet. Redbrik kept me well informed using the 'street ' app and always informed me of viewings. After I accepted an offer from a cash buyer it transpired the vendor had a more complicated situation - I wasn't made aware of the implications of this or given any guidance about time frame for completion. The solicitors were very reluctant to telephone the management company dealing with the flat. They relied on emails which didn't always arrive. Only when I telephoned relevant companies did things begin to happen. The service I received could have been better.
Hi, Thank you for taking the time to leave your feedback, and for speaking with our Area Manager/Director last week. We’re pleased to hear that you felt well informed during the marketing of your property and found the viewing updates and Street app helpful throughout the early stages of the sale. That said, we’re sorry to hear that the conveyancing stage of the process felt frustrating, particularly in relation to the leasehold information and solicitor communication. While your buyer initially presented as a straightforward cash purchaser, her position later changed, and we understand that this added extra conversations and some uncertainty. We also appreciate your patience and assistance in helping to move things forward with the management company. Thank you again for your honesty and for choosing Redbrik. We wish you all the very best for the future. Best wishes, Redbrik.
5/5
GoogleEmma and Holly were extremely helpful and efficient! Great communication and service throughout :)
Thank you for your review Celine! We've passed on your kind words to Emma and Holly :)
5/5
GoogleReally pleased with Redbrik, my house move has been bumpy and throughout Redbrik have been the only people who have been consistently working in my best interests. It's been good to feel that someone is on my side. They've went above and beyond in contacting different parties, chasing unresponsive solicitors, and keeping me up to date. Really grateful to Holly for consistent and timely help throughout the process.
Thanks so much for the review Pete :)
5/5
TrustpilotVery prompt and kept us up to date at all times
We would recommend Redbrick at Chesterfield we have found them to give a very professional service from start to finish in selling our property
Thanks for your 5* review Elaine!
5/5
TrustpilotTammy is the best :)
We managed to sell our house in 9 days, and I was amazed at Tammy's ability to keep us up to date with all viewings/communicated when they all were. Redbrik's has been fantastic throughout the whole process and would definitely recommend to anyone wanting their house to get sold quickly. I cannot speak highly enough of Tammy and her kindess towards me throughout the slightly stressful process, I appreciated it massively.
What a fabulous review to read! Thank you Lucy. We'll pass on your kind words to Tammy :)
3/5
TrustpilotDo not buy through Redbrik
Whilst the secure move package is a flawless scheme on Redbrik's part, for the buyers it is useless. You are subject to a £595 fee for the sheer privelige of buying a property through Redbrik. The only thing of worth that it provides is searches that your solicitor can complete for much less. Although Redbrik were keen to complete the sale as soon as possible, their relentless calls/emails was unnecessary, particularly as I'd asked them to get updates from our solicitors. The interactions with them seemed like they were trying to catch me out or gather some information without me knowing. As much as the sellers are the ones paying Redbrik, there seemed to be little consideration for us as buyers and we felt bullied into quick decisions, despite our questions going unanswered for several weeks. After being rushed and pressured through the entire process, I went to collect the keys and they did not even have all the keys from the sellers. Overall, this was a very difficult and challenging process, which could have gone a lot more smoothly, with some time and consideration. For sellers, I'm sure the experience is well worth it but I do not recommend at all from a buyer's perspective.
Hi Meghan, Thank you for taking the time to leave a review. We're sorry to hear that your experience as a buyer with Redbrik didn’t meet your expectations. Our SecureMove™ process is designed to make the buying and selling journey more transparent, faster, and more secure for everyone involved. The £595 reservation fee includes the cost of regulated and insured searches (valued at around £335 inc. VAT), as well as a significant amount of upfront legal and administrative work carried out before a property goes to market. This allows transactions to move more quickly once an offer is accepted. Importantly, the fee is fully refunded if the seller withdraws, something not usually the case when buyers arrange and pay for searches independently. That said, we understand that every buyer’s experience is unique, and we’re sorry that you didn’t feel the benefits were fully clear in your case. We fully understand how important it is to feel supported and informed throughout what can be a stressful process, and we always aim to keep buyers updated without overwhelming them. However, we’re sorry if our communication style came across as excessive at times. We’d like to reassure you that each point of contact was made with purpose and always explained, particularly as we were having difficulty getting updates from your solicitor. Our priority was to progress the sale efficiently and ensure your questions were answered as soon as the information became available, including those that came to us via the seller. We’re sorry for the inconvenience regarding keys on completion day. Redbrik conducted viewings at the property, therefore we held a set of keys which were handed over to you when you came into the office. However, as the seller vacated the property on the same day as completion, they posted the remaining keys through the property’s letterbox when they locked up. We value your feedback and will use it to continue improving our service. We do hope you're settling in well to your new home and wish you all the very best. Best wishes, Redbrik.
1/5
TrustpilotNever again
Used them 3 years ago - brilliant. This time, did not listen to my requirements at all. Sale was quick but thats all I can say. Would never ever use them again.
Hi Alan, We’re really sorry to hear that your recent experience didn’t meet the high standards we set for ourselves - especially after having worked with us previously. While we’re pleased that your property sold quickly and the process moved at pace, we’re naturally disappointed to hear that you didn’t feel listened to during the journey. We always aim to communicate clearly and act in the best interests of our clients, within the boundaries of legal and regulatory requirements such as AML compliance and formal ownership protocols. There was an administrative error on the solicitor’s part relating to completion funds, which we understand was resolved quickly, and we apologise for any inconvenience this may have caused. We’d welcome the opportunity to understand more about your concerns and take any learning from your feedback. If you’d be happy to share more details, please email me at jen.beal@redbrik.co.uk and I'll ensure it’s passed to the relevant manager for review. Best wishes, Redbrik.
1/5
TrustpilotBlack mold, poor service
One year on and one of my dearest friends who moved out of a house on Brocklehurst Piece is happily recovered from black mold poisoning, after repeated efforts made by her to the estate agents to deal with it for over a year. Numerous emails were sent to RedBrik, one person was sent by them to inspect the property but didn't even have a damp meter to take readings, and blamed it on her afterwards stating it was 'lifestyle and drying clothes inside'. Later in the year a builder was sent to deal with some of the black mold, which he did in the kitchen though only on the area he was able to get access to - wall space where washing machine would be. However the mold was riddled behind the cupboards and in both first floor rooms. He had confirmed there was a leak from the roof due issue with roof tile.... After living in the house for around 2 years and no effort to deal with it properly, she hired a decorator to go around, which she had to as the wallpaper was coming off, so he also found the mold wasn't just surface layer but coming from the stone and damp. The estate agents should have been working with the landlord to deal with the situation without it turning into toxic health hazard and forcing her to get a decorator in herself. Which is why she had to leave the house after it affected her lungs so much. She never got her deposit back.
Hi Anu,Thanks for getting in touch on behalf of your friend. We care deeply about our tenants' well-being and are incredibly sorry to hear this. I understand the property was under the management of another agent when the tenancy started. When it was taken over by Redbrik, we resolved all issues we were aware of in the property and have always been on hand to hear about and resolve any more that arise. It may be that there were issues we were not fully aware of in this instance.If you or your friend would like to discuss the situation further, please do give us a call and we will do all we can to resolve the situation.Best wishes,Abigail Wilks, Head of Lettings & Asset Management
5/5
TrustpilotEPC ASSESSMENT
Bradley, representing Redbrik, professional and excellently presented. Explained the process of an EPC and what was required to achieve the various levels of the assessment & what measures could be taken to obtain a higher rating. Highly recommended. Pleasure to meet him.
Thanks so much for your review! We've passed on your feedback to Bradley :)
5/5
TrustpilotFantastic experience selling our house
Fantastic experience selling our house. Special thanks to Jen, Clayton, Hayley and especially Louise- all were excellent but I don’t think we would have got it over the line without Louise.
Thanks so much for your 5* review Nick!
5/5
TrustpilotMany thanks to Jen and Louise who held…
Many thanks to Jen and Louise who held my hand throughout. They were always there if I needed them.I can't thank them enough for their support during the sale of my property. I highly recommend them. Thank you sooo much.
Thanks so much for your lovely review Rosalind!
5/5
TrustpilotTHE best estate agents for selling!
We have just sold a property with Redbrik and from start to finish, every member of their team and process have been absolutely fantastic. Valuation, photographer, office team to progression-every single person has been 5*, plus really personable and lovely. It takes a lot to impress us (there is so much mediocre/bad customer service out there!) but they have made the stressful experience of selling a positive experience. The whole teams attention to detail was brilliant. Professional, knowledgeable, excellent communication and patient. Nothing has been too much trouble. We used their Secure move and conveyancing package with Taylor&Emmet solicitors. They seem to have a good working relationship with T&E, which really helped keep the process on track. From start to finish, we completed in about 16ish weeks. A special mention to Jen who did our valuation and is lovely (who our friends are now selling with!) and Andrew in the progressions team who is absolutely worth his weight in gold and a complete asset to the Redbrik team. Can't thank the whole team enough. We would (and have!) absolutely recommend Redbrik for selling your property.
5/5
FacebookTHE best estate agents for selling! We have just sold a property with Redbrik and from start to finish, every member of their team and process have been absolutely fantastic. Valuation, photographer, office team to progression-every single person has been 5*, plus really personable and lovely. It takes a lot to impress us (there is so much mediocre/bad customer service out there!) but they have made the stressful experience of selling a positive experience. The whole teams attention to detail was brilliant. Professional, knowledgeable, excellent communication and patient. Nothing has been too much trouble. We used their Secure move and conveyancing package with Taylor&Emmet solicitors. They seem to have a good working relationship with T&E, which really helped keep the process on track. From start to finish, we completed in about 16ish weeks. A special mention to Jen who did our valuation and is lovely (who our friends are now selling with!) and Andrew in the progressions team who is absolutely worth his weight in gold and a complete asset to the Redbrik team. Can't thank the whole team enough. We would (and have!) absolutely recommend Redbrik for selling your property.
5/5
Trustpilot5 star rating for Redbrik
Our experience with Redbrik has been nothing short of 5 star. We have been so impressed with all aspects of their customer service. Holly F has been instrumental in securing a sale for our house and from start to finish, the whole process has been managed seamlessly with excellent communication throughout. We have felt in very safe hands and would recommend Redbrik to all our friends and family.
Thanks so much for this fantastic review Emma! I've passed on your lovely words to Holly :)
5/5
GoogleI recently sold my property through the guys at Redbrik on Ecclesall Road and was highly impressed by the level of service I received; particularly from Lewis, who handled my sale. As a first-time seller, Lewis was always very responsive and explained any queries I had in detail, leaving me feeling confident that all matters were being dealt with efficiently. He kept me up-to-date via email and phone calls with any legal developments and absolutely went the extra mile to ensure the smooth transfer of my old property to its new owner. This also ensured that the "sale" part of our moving day and the key handover was done with ease. Communication is key when buying/selling a house (particularly if not used to the process) and this was a really strong point from Lewis and his department.
Thanks for the glowing review, David! We're so glad Lewis made selling such a good experience for you - you're absolutely right, communication is key!
3/5
TrustpilotNo good
I’m afraid not to good constantly pressuring Doom and gloom it’s all going to fall through Keep wanting me to change solicitor I think there on some sort of communication As soon as I made contact with the seller it’s amazing what you find out Personally I would never uses them Your reply doesn’t explain the pressure in wanting me to change Solicitors’ That you recommended and a lot more experience than the one I was using The pressure put an uncomfortable relationship with my solicitors None of this was necessary Unfortunately buying a house can take time but it just wasn’t quick enough for you I would never recommend you to anyone
Hi Nigel, Thank you for your feedback. We’re sorry to hear that your experience didn’t meet your expectations. We always strive to support buyers and sellers throughout the process and ensure transactions progress as smoothly as possible. As an estate agent, our role is to keep transactions moving and ensure property chains remain intact. In this case, the chain included the purchase of a new build, which often comes with strict deadlines set by developers. Our intention was to help prevent any risk of the chain collapsing, which was in the best interests of everyone involved. We understand that buying a home can be a stressful experience, and we’re sorry if our efforts to keep things on track felt like undue pressure. If you’d like to discuss your concerns further, please feel free to reach out to us. Best wishes, Redbrik
5/5
TrustpilotSimply the best
Dovedale Lettings…! They are simply the best, super beautiful apartments. Staff support is superb, I fully recommend their services for everyone desiring to get top notch accommodation.
Thanks for your review!
1/5
TrustpilotAbsolutely disgusting customer service!
Absolutely disgusting customer service! Put and offer in on a commercial property through bothams (Redbrik’s commercial). Fobbed off for 10 weeks to then receive an apologetic call from Andrew the director promising the following Monday I would get an answer. 7 weeks later after chasing him every week not one returned phone call! Utter waste of time!
Hi Nathan, Thank you for your feedback, and we apologise for the frustration you’ve experienced with the commercial arm of our business. With regard to the offer you have made, we understand that the final decision sits with the landlord’s pension trustees. While your offer was under consideration, the largest occupier in the block expressed interest in taking additional space, which paused decisions while they reviewed a site-wide plan. That’s why an outcome has taken longer than usual. That said, you should have had clearer, more frequent updates and timely call-backs. We apologise for the gaps in communication - that’s not the standard we strive for. Andrew has tried calling you to discuss this further and to suggest an alternative unit that is coming up. Please contact Andrew directly at andrew.terry@bothams.co.uk Warm regards, Redbrik.
5/5
TrustpilotExcellent service from Tammy
Excellent service from Tammy, Beth and Tom. Very professional, helpful and knowledgeable. This led to a quick sale (STC) after only a week, and an offer was accepted for what we hope will be our new home very soon! Thank you, guys; your hard work and dedication are truly appreciated. Best wishes, Darryl and Stephen
What a lovely review to read! We'll pass on your kind words to Tammy, Tom & Beth.
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Redbrik's Sheffield office has 373 reviews across three platforms: 112 on Google, 44 on Facebook (across the whole business), 217 on Trustpilot (across the whole business).
Redbrik Sheffield is rated 4.5 out of 5 across all 373 reviews, and 4.9 out of 5 on Google from 112 reviews.
Redbrik Sheffield, 837 Ecclesall Road, Sheffield, S11 8TH.
