Every review we hold for the Sheffield office, from every platform, shown as written. First names only.
★★★★★ 5/5
TrustpilotResponsive, Friendly and Professional
I've been renting through Redbrik for just over a year now, and my experience with them has been great so far! They've been very responsive any time I've had an problem, and are always friendly while remaining professional. I feel comfortable talking to them about both big and small issues, which is important to me. In particular, I want to thank my asset managers Sophie and Olivia for all their work!
Sam · 6 January 2026
Agent replied · 10 January 2026
Thanks for your 5* review, Sam!
★★★★★ 5/5
TrustpilotExceeding expectations!
When you are renting, the letting agent is as important as the property itself, if not more. I have dealt with many estate agents in Sheffield, mainly as a tenant, especially in the early phases of property search. I was always able to find something(s) that could be improved - I am meticulous by nature, but not with Redbrik.
They provide the service as it should be done. They are organized, proactive, and competent. As a customer, you feel the personalized experience. I can't mention names, as everyone I dealt with was super caring. I will be starting my tenancy with them soon, I expect their service to be at the same high standard they have exhibited so far.
Example of their excellence: When you call them and no one answers and you don't leave a message, they would still call you back to check what you need. This is how good they are!
Assem · 9 October 2025
Agent replied · 10 October 2025
Loved reading this! Thank you Assem :)
★★★★★ 5/5
TrustpilotExcellent experience from the valuation…
Excellent experience from the valuation from Jacqueline to the sold subject to contract stage .Communication was good always got feedback quickly and any queries answered. Katie my sales manager was outstanding she was professional, pleasant and kind and understood how I felt having to sell the family home of 65 years .She was a pleasure to deal with and I thank her for all her hard work .Redbrik was recommended to me and I will definitely recommend them to others .Sharon Hazelwood
Sharon · 8 October 2025
Agent replied · 10 October 2025
Such a lovely review to read. Thank you Sharon. I've passed on your kind words to Jacqueline and Katie :)
★★★★★ 5/5
TrustpilotProfessional, warm and friendly service
Great experience selling with Redbrik - they were really professional, warm and friendly. I dealt with Hayley, Jen, Abbie and Louise and was really happy with the caring service that received from them all
Charlie · 18 September 2025
Agent replied · 22 September 2025
Thanks so much for your 5* review Charlie!
★★★★★ 5/5
GoogleWow, what a team! After purchasing a property through Park and Bailey Coulsdon years ago I knew when it eventually came time to sell up, I’d use the same branch.
Once again Luke, Ruby and Abbie proved they really are the best in the area by handling the sale of my property, while also booking viewings for the potential next property. Their attentiveness during viewings really are key in making the experience worth while and the brochures they create are extremely professional.
I’d recommend them to anyone in the area.
Scott · 29 September 2025
Agent replied · 29 June 2026
Hello Scott, thanks for taking the time to leave a review. We appreciate you sharing your positive experience and great to see you'd recommend us. We will pass your feedback over to Luke, Ruby, Abbie and the rest of the Coulsdon team.
★★★★★ 5/5
TrustpilotRedbrik Recommendation.
A friend used Redbrik and had had a good experience so I asked them for a sale valuation along with representatives of 3 other estate agents. Chloe stayed longest with me and was most understanding of my situation. I asked them to do the viewings and I received prompt feedback afterwards. Holly who managed the sale until the Sold Subject to Contract stage kept me informed as to progress, she responded to my questions and made the process as stress free as possible. I feel that I have received excellent service managed in an efficient and caring manner and it’s my pleasure to recommend them. Rita Clark
Mrs · 26 September 2025
Agent replied · 8 October 2025
Thank you for taking the time to leave this lovely review, Rita!
★★★★★ 5/5
TrustpilotBought twice with Redbrik, sold once, will be back in future if needed!
Our experience with Redbrik was fantastic! From the initial valuation with Hannah to the support from Ben and Katie it’s been really straightforward and clear. If we’ve had a question it’s always been addressed promptly. The secure move process was explained really well. I appreciate that the deposit for buyers has been controversial but we’ve found that it’s been so so helpful to understand who is genuinely interested and happy to go ahead. The way that the searches are carried out before sale is fantastic in our opinion! The street app for sellers has everything you might need on it; from upcoming viewings to a breakdown of offers and online hits. It’s been really nice to deal with estate agents that are extremely good at their job and super friendly. Thank you so, so much for everything!
Jesamin · 25 September 2025
Agent replied · 8 October 2025
What a fantastic review to receive Jesamin. Thank you so much!
★★★★★ 5/5
TrustpilotHighly Recommended
Holly has been proactive and very helpful as have all the staff we have spoken to at Redbrik. We would highly recommend Redbrik sales team.
Glen · 27 November 2025
Agent replied · 28 November 2025
Thanks so much for your review, Glen!
★★★★★ 5/5
Trustpilot5* service
I can't recommend Redbrik more highly! The whole journey has been smooth and exceptionally well managed, with a team who genuinely care .
We have been dealing with Jen, Abi and Hayley and they have all gone above and beyond for us with the sale of our house and with help in finding a new property after a purchase fell through. We had a tight timeframe to get our property on the market and Jen had our property photographed the next day (providing tips and advice on how to present your property), on social media within 2 days and on the market within 3 working days- just outstanding! The team answer the phones quickly and if not available respond within the hour. They have an excellent app which tells you about enquiries, bookings and feedback on your property.
They have made what can be a really stressful time in life a lot easier and I cannot fault their professionalism and service. They hold themselves accountable to a high level and this excellence shines through.
Thank you all for being so wonderful, we really do appreciate your hard work.We have recommended them to multiple friends now who have all said how excellent they are!
E · 7 September 2025
Agent replied · 8 September 2025
Thank you so much for this fantastic review. We'll pass on your kind words to the team :)
★★★★★ 5/5
TrustpilotExcellent experience from Redbrik.
Excellent experience from Redbrik.
From the first phone call from Leanne, who came to value. Explained the whole process.
Beth sales manager was on the ball. Nothing was a problem.
Can highly recommend. .
Thank you everyone at Redbrick Crystal Peaks.
Linda · 22 July 2026
Agent replied · 23 July 2026
Thanks for your review Linda! We've passed on your kind words to the Crystal Peaks team :)
★★★★★ 5/5
TrustpilotCannot fault them!
Cannot fault them!Really good experience with Redbrik. We bought through a new home from them and sold through the South West branch on Ecclesall Rd - I can't fault the service and communication between them. The new homes team went above and beyond to ensure all went smoothly and the South West branch got us a great price within 2 weeks of launching. They always answer the phone and respond to emails promptly - many agents in the past that I have used don't! Friendly and professional - definitely value for money. Special thanks to Alastair and Tom.
Paul · 11 July 2023
Agent replied · 30 September 2023
Thank you for the great review Paul
★★★★★ 5/5
GoogleMy experience of selling my house via the Park and Bailey Coulsdon branch has been an extremely positive experience. Luke and Ruby have been the main contacts and both have been professional throughout the process from arranging multiple viewings, keeping me well informed at every stage and providing feedback when possible.
Luke and Ruby also supported with the negotiations on my onward purchase, which was a huge benefit as they had knowledge with regards to the market and liaised with the sellers agents on my behalf which made the process much less stressful. I definitely wouldn’t hesitate to recommend them to anyone looking for a reliable and professional estate agent.
Taiye · 29 August 2025
Agent replied · 29 June 2026
Hello Taiye, thank you for the 5-star review. Great to hear of your positive experience and that you wouldn’t hesitate to recommend us. We will pass your kind words over to Luke, Ruby and the rest of the Coulsdon team.
★★★★★ 5/5
TrustpilotHighly recommend
We have sold our last 2 houses through Redbrik and have always found the service 5*.
From pulling everything together very quickly ( as we needed to get on the market asap ) the communication, viewings carried out while we were on holiday, support and honest opinions as well as getting us more than the asking price.
The easiest 5* rating to give, I have and will continue to recommend Redbrick to anyone going on the market.
Louisa · 7 September 2023
Agent replied · 30 September 2023
Thank you Louisa
★★★★★ 5/5
TrustpilotProfessional and friendly throughout…
Professional and friendly throughout the sale process. Jen, Abi and the rest of team organised everything so well, with many viewings and several offers in double quick time. I would have no hesitation in recommending this Redbrik office to others in Sheffield contemplating selling their home. Thank you.
Ian · 24 May 2026
Agent replied · 27 May 2026
Many thanks for your review, Ian :)
★★★★★ 5/5
TrustpilotFabulous service .
Fabulous service .. we used Redbrick for selling and purchasing both properties.
We were kept updated and well informed for both properties- and Sarah M worked very hard to insure we got the right buyers .
Peter negotiated all our requests regarding the property we were buying , we probably sold at the worst time .. 24/25 .. with so much general uncertainty with interest rates , stamp duty , budgets and a complete change of government… but Sarah totally understood and was honest and professional at all times , making us feel we could trust her to make the right decisions regarding our sale .
Redbrick might not be the cheapest Estate Agents out there , but they definitely worked hard at both selling and buying for us .
I would highly recommend them .
Helen · 5 August 2025
Agent replied · 6 August 2025
Thank you so much for this fantastic review Helen! We've passed on your kind words to Sarah and Peter :)
★★★★★ 5/5
TrustpilotUsed house sale Redbrik to sell my ex rental house…
Used Redbrik to sell my ex rental house from the first contract they were exceptional with their advice on how to prepare the property for sale Ross was professional and fair I didn’t have to show prospective buyers round the house their very experienced staff did an exceptional job and kept us in the loop every step of the way and Tracy who was our point of contact was always ringing us to update so we had no stress which we really appreciated all in all this is a first class professional company thank you all you have our upmost respect for the way you run your business
Brian · 5 April 2023
Agent replied · 30 September 2023
Thank you Brian!
★★★★★ 2/5
TrustpilotBuying a property via RedBrik was an unpleasant experience.
Buying a property via RedBrik was an unpleasant experience start to finish. It’s just lucky we are extremely happy with the property itself.
The Mandatory Payment to accept an offer which is tenuously linked to search completion (outside of their recommended legal teams these are not accepted, we tried 2 who both advised the same. Fresh searches). This practice borders on being against the governing act 1979.
2. Members of the RedBrik team messaged my wife after 23:00 hrs chasing solicitor communication. The message was strangely written and could be assumed as under the influence of alcohol owing to the time and strange message tone.
Unless property was unbelievably desirable I would avoid purchasing via RedBrik again.
Chris · 16 July 2025
Agent replied · 19 July 2025
Hi Chris,
Thank you for taking the time to share your feedback, and we’re pleased to hear that you're happy with your new home.
We’re sorry to learn that you found the buying process difficult. At Redbrik, we always aim to provide a smooth, transparent, and supportive experience for everyone involved.
To clarify, the property you purchased was marketed with Redbrik SecureMove™, which is clearly noted on our listings. SecureMove™ was introduced to provide greater certainty for sellers and more transparency for buyers. This includes access to key documents, such as searches, title information, and property questionnaires, at the start of the process.
The majority of solicitors accept the searches we provide, and in fact, your chosen solicitor has done so on other transactions. On this occasion, they opted not to, which is entirely their professional choice. However, this isn’t reflective of the wider process, which continues to work successfully for many buyers and sellers.
It’s important to note that SecureMove is not in breach of the Estate Agents Act 1979. The Act requires that agents act fairly, honestly, and transparently, all of which underpin the SecureMove™ process. Buyers are not charged to make an offer, and full information is provided before any payment is requested as part of the agreement to proceed.
Our team works hard to keep transactions progressing smoothly, which brings us to your comment about late-night communication. Thank you for raising this. While our team’s dedication sometimes sees them working outside standard hours, we agree this should be balanced with wellbeing, and we are addressing it internally. We’ve reviewed the email in question and can confirm it was appropriate in both tone and content.
If you’d like to discuss your experience further, please feel free to contact our Chesterfield Area Manager and Director, Jessica Risorto, at jessica.risorto@redbrik.co.uk, she would be happy to speak with you directly.
Once again, we’re delighted that you love your new home, and we truly hope you enjoy living there for many years to come.
Kind regards,
Redbrik.
★★★★★ 5/5
TrustpilotThey say i owe rent when im paying by…
They say i owe rent when im paying by direct debit on the 2nd of every month and its the ammount they have asked me to pay. Trying to say the 128.98 for arrears when they have already had the payment. Its on my statement
David · 22 May 2026
Agent replied · 23 May 2026
Hi David,
We’re sorry to see your review and would like to clarify the situation.
From our records, the Direct Debit amount being paid has not fully covered the monthly rent due, which has resulted in a shortfall and subsequent arrears. The balance shown on your statement relates to a previous shortfall which has now been cleared. However, a new balance has since arisen due to the ongoing difference between the amount paid and the amount due.
We understand this can sometimes be confusing, particularly where monthly rent is calculated on a different basis to a weekly payment schedule.
We would encourage you to contact our Lettings team directly, who will be happy to go through your account with you in detail and ensure everything is fully explained.
Best wishes,
Redbrik.
★★★★★ 5/5
TrustpilotOur experience with buying a house with…
Our experience with buying a house with redbrick based in 2021 was amazing. They made it such an easy process for us going above and beyond at every opportunity. We then later used redbrick to sell a different property in early 2023 and experienced the great service and support once again. Thank you Redbrick for all your support, you made such a stressful process so much easier for us. I would highly recommend.
April · 12 September 2023
Agent replied · 30 September 2023
Hi April, Thank you for such a lovely review. We're glad you had a great experience on both occasions.
★★★★★ 5/5
TrustpilotAmazing
Amazing experience so far! Tammy, Nikki and Beth provided regular updates and answered all queries and questions within the hour. Extremely good service and lovely people all around. It makes the stressful process of buying a house a little easier!
Kia · 25 June 2026
Agent replied · 25 June 2026
What a lovely review - thank you Kia!
★★★★★ 5/5
GoogleGreat experience as a buyer with Redbrik. Emma, Brad and the team in the new homes office were brilliant.
Curtis · 17 November 2025
Agent replied · 19 November 2025
Thanks for your kind words Curtis :)
★★★★★ 5/5
TrustpilotProfessional, passionate, and know the industry.
The Redbrik team have been fantastic. Moving house can feel like a big deal, but from the initial chat at the valuation through to the regular check-ins, they made the whole process feel stress-free. They’re professional, passionate, and know the industry.
The photos they took of our home were so good we actually wondered why we were moving at all! 😄
I should mention we’re in Rotherham and a little outside their usual patch, don’t let that put you off. They did a great job and we'd highly recommend them. Thank you!
Anna · 2 July 2025
Agent replied · 7 July 2025
Thank you so much for this fantastic review Anna!
★★★★★ 5/5
TrustpilotNo water Issue
Hi Alishba,
I’m happy to provide feedback. When we had the no water issue, you acted quickly and efficiently, arranging the technician immediately and ensuring the problem was resolved as a priority. Your prompt communication and support made a stressful situation much easier for us, especially with young children at home.
Thank you again for your help.
I really appreciate it.
Lohith · 2 January 2026
Agent replied · 6 January 2026
Thank you for your 5* review Lohith - we've passed on your feedback to Alishba :)
★★★★★ 5/5
TrustpilotI am very pleased with the service…
I am very pleased with the service Redbrik provided. The staff kept me up to date and informed at all times. I appreciate the help and guidance they gave.
Marie · 31 August 2026
Agent replied · 2 September 2026
Thank you for your review, Marie :)
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