Haybrook Lettings Sheffield reviews

★★★★★ 1/5

Google

When Tom was here I gave this place 5 stars, always responded, always prompt. I've unfortunately now had to delete that since he left. There was a court appearance to get my property back after the tenant did a runner, it's been over a week and I can't get through to anyone. I've been given a date and that's it. What happens on that date? What do I need to do? What do Haybrook need to do? What are the legal implications of all this? Can I change the locks, if so, when? Can Haybrook assist with that? I have no clue because they never answer their phone, I can't imagine what it's like for tenants trying to contact them. I also have rent insurance, it has not once ever come in on time. Waste of time and taking a cut every month is just daylight robbery at this point. If you're a landlord - avoid.

Paul · 26 August 2023

★★★★★ 5/5

Google

I had a fantastic experience with Haybrook Lettings Agents Sheffield. The team was professional, friendly, and incredibly helpful throughout the entire letting process. …

Sohel · 9 April 2026

★★★★★ 5/5

Google

I had to contact Haybrook this week due to an issue with the property that I am renting. I spoke to Adam Northall who was both receptive and responsive! He has provided a great service in liaising with the property owner and myself. A credit to the company!

Stephen · 22 June 2023

★★★★★ 1/5

Google

If this could be a 0 start review it would be. DO NOT let your property with this company. As mentioned in previous reviews the Sheffield office appears to have no staff currently and they do not respond to calls or emails. Our tenant had an emergency and they refused to support her after she spent hours trying to contact them. We took out the fully managed service and our property has never been managed by them just ourselves. They ignore all our calls and contact attempts, we have NO point of contact on the fully managed service currently. They failed to contact us to re-do the gas safety certificate, sent out questionable contractors who unnecessarily carried out work THREE times on our property without consent, the money was deducted from our rent collection and they refuse to reimburse. Our issues are still not resolved despite providing written notice to leave the fully managed service, noting is being actioned or responded to. AVOID AT ALL COSTS

Kayleigh · 14 June 2024

★★★★★ 5/5

Google

Alfie was quick with responding and sorted everything I needed. Thanks

Dominic · 16 April 2025

★★★★★ 5/5

Google

The service has been excellent and Megan has made our experience stress free and very helpful. Having a new child is always a stressful time but having Megan helping us, our move into our home was effortless. The communication between us and Megan has been second to none, always there to answer any questions we've had/have. I would highly recommend haybrook for anyone thinking of renting a property.

Kris · 22 June 2020

★★★★★ 5/5

Google

Great communications prior to our house viewing, with a confirmation phone call on the day of the viewing. Brad was informative about the property and made us feel very welcome in the area, giving recommendations for cafes.

Matthew · 22 February 2024

★★★★★ 5/5

Google

I wanted to take a moment to express my sincere gratitude to Sam Beston for all the assistance in helping us move into our new home. Your professionalism, patience, and dedication made the entire process smooth and stress-free. From the initial viewing to the final paperwork, you were always available to answer our questions and address our concerns promptly. Your attention to detail and willingness to go the extra mile did not go unnoticed and made a significant difference in our moving experience. Kudos again to Sam Beston.

Milan · 24 May 2024

★★★★★ 4/5

Google

Called Haybrook about a blocked waste pipe and spoke with Alfie White and he was very kind, asking all the relevant questions to make sure he understood what I was talking about. He was very professional and I felt comfortable speaking with him and he assured the issue was going to be looked into as soon as possible

Chipo · 16 April 2025

★★★★★ 4/5

Google

I recently rented a property through Haybrooks and was assigned to Nicole who is very efficient, helpful and supportive. Any issues were solved promptly which is appreciated when moving is already stressful enough. Overall the service I received was very good.

Laura · 16 October 2025

★★★★★ 5/5

Google

Melissa Osbourne has been an absolute dream! I was desperate for a property for me and my daughter and she helped me out in every way possible, she made it so easy for me during all the stress and I couldn’t thank her enough! She’s been amazing throughout the whole thing, massive thank you to her!

Hope · 22 June 2022

★★★★★ 5/5

Google

Am in the process of renting a property and Dillon and Amy have been so very helpful and professional, speedy and kind. Looking forward to renting with them as a result of their qualities.

Luke · 12 December 2025

★★★★★ 5/5

Google

I had a great experience with Haybrook, especially with Nicole. She was friendly and professional during the viewing, and communication via email was prompt and helpful.

Durokifa · 16 February 2026

★★★★★ 5/5

Google

Ryan Waugh is a perfect example of the way people in customer service should hold themselves! He helped me out in a calm and composed manner and explained everything in a way he made sure i understood, thank you Ryan!

Lizzie · 25 October 2023

★★★★★ 5/5

Google

Sam Betson has been our point of contact for the last few weeks. He has usually been prompt and supportive when dealing with our requests which are all via email.

Paul · 22 May 2024

★★★★★ 5/5

Google

We had a viewing at a property with Mckenzie Taylor I was so pleased with the communication he had with us through out arranging the viewing and to showing us around the property. He was prompt and was very friendly with alot of information for us regarding the house. I would definitely recommend him to anyone.

Claire · 16 April 2025

★★★★★ 5/5

Google

Amy showed us around a property to rent. She was prompt, friendly and knowledgeable and contacted us post viewing exactly when she said she would.

Lisa · 16 February 2026

★★★★★ 5/5

Google

Recently enquired and applied for a property and received Nicole as my property manager. She is extremely helpful, friendly and informative. So far my experience has been a good one and I would highly recommend.

Katon · 16 November 2025

★★★★★ 5/5

Google

Sam was very responsive. I’m a landlord and he sorted a fence that’s been waiting for attention for a couple of years. I’m very pleased. Quick, efficient and effective.

JOHANNAH · 22 May 2024

★★★★★ 5/5

Google

Wow what can I say about Amy! She’s been amazing from start to finish and renting my property within 2 days! If you want a quick and professional service contact Amy. I cannot rate highly enough. 5 stars doesn’t seem enough.

Joseph · 16 September 2025

★★★★★ 5/5

Google

After struggling for 3 months to get a property with pets Adelaide was really helpful and actually thought to call me when a property that suited me came into the market. Mine and my partner’s first home is perfect. The process is stress free and easy to follow. Great customer service and a massive thank you to Adelaide for everything you’ve done for us! Highly recommend Haybrook :)

Lucy · 23 June 2018

★★★★★ 5/5

Google

After struggling for 3 months to get a property with pets Adelaide was really helpful and actually thought to call me when a property that suited me came into the market. Mine and my partner’s first home is perfect. The process is stress free and easy to follow. Great customer service and a massive thank you to Adelaide for everything you’ve done for us! Highly recommend Haybrook :)

Lucie · 11 January 2018

★★★★★ 5/5

Google

We've been under this agency for 6 months now and they have always been very professional and helpful in sorting problems. Megan is the person with which we refer mostly and she is always super efficient in answering our email, for any kind of issue! Having an efficient letting agency really makes the difference when you need to rent!

Sonia · 22 June 2021

★★★★★ 5/5

Google

Mckenzie has been brilliant through put and was lovely when showing me around the property everything has gone smoothly and very quick !

Laura · 5 August 2024