Haybrook Lettings Sheffield reviews

★★★★★ 5/5

Google

Dealt with Tom Aspinal regarding an issue with the flat that Haybrook manage for me. Great to deal with someone who is so proactive in organising solutions and getting the problem dealt with. The world definitely needs more Tom Aspinals!

Ian · 22 June 2023

★★★★★ 5/5

Google

From FIRST point of contact this has been a lovely experience. We have been taken care of by McKenzie, who has been utterly professional, warm and friendly. Response times have been great. I highly recommend this bunch if you are searching for a new home, every single person I have spoken to has been an absolute pleasure. McKenzie is definitely an asset to the firm. Thanks HAYBROOK. xx

Annabel · 12 August 2024

★★★★★ 5/5

Google

Our experience with Haybrook Sheffield has been superb, start to finish. It’s been a first for both me and my partner and the team (especially Chloe) have been helpful, responsive, professional and kind throughout everything. Every question, email, call etc has been answered as thoroughly and as quickly as possibly. We both highly recommend using Haybrook!PositiveProfessionalism

Kier · 22 June 2021

★★★★★ 1/5

Google

Useless company. Josh the letting agent completely lied to us in the process claiming he had made agreements about repairs and had been negotiating prices for us. After we had signed, the landlady told us that he had not once been in touch with her to discuss anything he said he had and that she didn’t even know we were moving in until the day before. They also signed a move in date with us then wouldn’t answer to give us the keys. The day AFTER our agreed move in date they told us the house failed its gas safety test and it would be at least another week (leaving us paying for storage and sofa surfing). When we finally managed to get the keys after another week and a bit of struggling to contact them, they only gave us (2tenants) 1 front door key and no other keys. We were told they would be in touch about more keys and now almost a month later they have provided no extra keys and continue to ignore us. Luckily the landlady has been very helpful and things are moving smoothly now we are in contact with her instead of Haybrook. Avoid this company at all costs if you are a tenant or landlord.

Joe · 16 May 2025

★★★★★ 1/5

Google

Really keen to get your money, however not so interested in doing anything for it. Just collected keys for new rental. House is in disgusting state, mouldy dressing gown hanging on doors, stale urine in the toilets and the filthiest oven and extractor fan. Upon reporting back to them I was informed that "we only deal with payments" you'll need to sort it with the landlord. As the deep clean was part of the original contract agreement and Haybrooks have signed off the completion I beg to differ. Thanks for the underwhelming support during the move Haybrooks.

Richard · 22 June 2022

★★★★★ 5/5

Google

A big thank you to Tom Aspinal for helping out with urgent information and excellent 1st class service while helping to resolve a few maintenance issues when preparing our rental apartment for sale. Thank you Tom :-)

Roy · 22 June 2023

★★★★★ 5/5

Google

Amazing Customer service, fast and professional. Viewed a house two days ago and everything is already sorted I can not thank Chloe McKenzie enough she has sorted everything I can not wait to move into my new home with my kids. You’ve made my day thank you

Courtney · 22 June 2022

★★★★★ 5/5

Google

Sam is very professional and efficient in organising contractors to attend property for repairs and keeps me in the loop via email.

Emily · 22 May 2024

★★★★★ 5/5

Google

I was having problem with the heating in my property some days ago. The property manager Tom Aspinal was swift in his response. With his help, the heating issue was resolved within few hours. Great guy.

Olajide · 22 June 2023

★★★★★ 5/5

Google

Chloe McKenzie absolutely made my search seamless. I was pleased with her professionalism and assistance throughout the process. We were given access to the house at agreed time. Thank you Chloe

Ijeoma · 25 October 2023

★★★★★ 5/5

Google

I can only review the two people i dealth with. Mostly Adelaide as she was my primary contact. She was extremely helpful, friendly and professional. Katie was very pleasant to deal with as well. The online system works well and makes things pretty easy. So thanks to Adelaide I have a place to live in Sheffield :) Thanks Ruchir

Ruchir · 23 June 2019

★★★★★ 5/5

Google

Megan Hodson (property manager) at Haybrooks Barnsley has been an absolute godsend whilst I navigated my first year as a landlord. Very prompt responses and offered help and solutions when I was in doubt. I would recommend their services for any new or experienced landlord. It takes all the stresses away. Thanks!

Lauren · 22 June 2021

★★★★★ 1/5

Google

If you a contractor working for this company, make sure your paid 1st before completing any works, they have promised on 43 occasions to pay us for work carried out last June 2024.....still nothing received ..I had to issue a c.c.j through the courts against the company, now bailiffs will be calling to them..... You have been warned ⚠️

Eamonn · 27 October 2024

★★★★★ 4/5

Google

Adam was wonderful! Took him only a few days to sort out issues we were having for months with our property. Process was really simple and quick. Very glad I extended my contract with them.

Giulia · 22 June 2023

★★★★★ 5/5

Google

I highly recommend Tom Aspinal and his colleagues. Tom and his team manage my rental property efficiently and thoroughly, including providing regular updates. He is unfailingly professional and courteous, quick to respond to emails and return calls and all in an approachable and friendly manner.

Kerris · 22 June 2022

★★★★★ 5/5

Google

Bradley was very helpful and thorough, made the whole process very simple and got back to me in great time!

Reanna · 22 May 2024

★★★★★ 1/5

Google

I am taking back my last review. After 4 years of absolute rubbish service I thought things had changed and that the service was getting better with this company. What a fool I was. This company went straight back to their old way with a …

P · 16 April 2025

★★★★★ 5/5

Google

Haybrook have been professional and prompt with payments as a contractor I am more than happy to carry out work for them. I highly recommend Ryan and Zoe in them lettings department. 👍🏼 …

John · 22 June 2023

★★★★★ 1/5

Google

I had an awful experience when trying to rent with Haybrook Sheffield branch. They kept me out of the loop, and I found the manager Sharon to be extremely rude and spoke down to me, which only showed to me they have no regard for their tenants and I wasn't even living in one of their properties yet! The landlords also agreed that they were unhappy from their end with how she'd spoken to me. I was supposed to move in to the property in January 2023 and they let me know 2 days before my moving in date that I wouldn't be able to move in. I had to chase them for updates and only received responses anywhere from days later to 2 weeks later. The only person I had a pleasant experience with was Molly who was lovely and very kind and understanding. I've not heard great things about this branch from other people and I do not recommend. If I look to rent in the future I will not be using Haybrook and certainly not this branch.

Abi · 27 July 2023

★★★★★ 5/5

Google

As a letting agent, during my tenancy, I had close interaction with Mr. David Hogg from Haybrook. I found him a very co-operative and active member of agency who resolved all my issues promptly. It shows his professional commitment towards customer satisfaction. Strongly recommended.

Shabbar · 16 April 2025

★★★★★ 5/5

Google

Sam was very helpful. Listened to my queries and sorted them out straight away.

Rana · 27 July 2024

★★★★★ 5/5

Google

We have had to change estate agents as we feel that the one we have at present are not fulfilling there contractual obligations. We had Emily today and she has been professional knowledge and approachable and we are positive that she will sell our property

Sylvia · 16 February 2026

★★★★★ 1/5

Google

I was a tenant in an apartment rented out by Haybrook for one year. At the beginning whilst I was doing the references and credit checks everything was great and communication was excellent. Once I had paid the deposit and first month's rent and they had me trapped this is when it all ended. On moving into my furnished apartment it was dirty, lightbulbs were missing, the matteress was old and above all the balcony door wouldn't close. During the first few months I was in constant contact with Haybrook about the broken door however their one contactor they sent was unable to fix it. They refused to send somebody else to come and try and fix it and wouldn't even send someone from Haybrook so they could see the problems this was causing me for themselves. The draught was awful (which in winter meant I needed the heating on constantly and cost me considerably more in bills) and if it rained and the wind was blowing a certain direction water would enter the apartment through the open door. Around January Haybrook stopped responding to my requests to fix the door and started to ignore them. Bearing in mind my one year tenancy started in July. When my tenancy was up, the door still was not fixed. Along with this, they wouldn't send contractors round when I wasn't present as they claimed they didn't have a spare set of keys, which for a letting agent is shocking. Once my tenancy ended they also only returned my deposit once I officially gave them a formal 10 days before taken action, before this, again all requests were ignored. The reason for all their positive reviews is because the have a 'competition' in the office to see who can get the most positive reviews and they beg their clients to leave them positive reviews. Please avoid Haybrook at all costs as a renter. I am now renting through another agent in Sheffield and they have been absolutely perfect, so it can be done.

Tom · 22 June 2023

★★★★★ 5/5

Google

I am sending this once again to say how much I appreciate the staff at Haybrook Lettings in Sheffield. I recently required my flat to be re-let to new tenants and the whole process was handled efficiently and professionally by Tom Aspinal so much so that the property was only "empty" for two days as new tenants were found and were ready to move in as soon as it was free. Well done Tom and thank you and all your colleagues, a great service! Mike PPositiveProfessionalism

Wes · 22 June 2023