Haybrook Lettings reviews

★★★★★ 4/5

Google

We have used Haybrook Letting since 2013 for our rental properties. They have always been efficient, helpful, reliable and affordable. They have always worked hard to find good tenants for us. Nicole Tseng was instrumental in finding us tenants in our latest rental property. Nicole is friendly, professional and she always responded to our questions and enquiries swiftly. I would recommend Nicole and Haybrook to anyone who is interested in either letting a property or renting a property. Thank you Nicole.

Andrea · 16 March 2026

★★★★★ 5/5

Google

Amy has been amazing throughout. I found this beautiful property that I had short listed against 2 others. Haybrook were prompt, efficient and won me over with this great service from the word go. I was contacted immediately, allowed to view the property the same day and subsequently fell in love with it. Amy showed me around and was perfect throughout. What’s the difference here you might ask? Haybrook were on the ball. The other 2 estate agents were in touch days later and didn’t represent their clients accordingly Well done Haybrook I’ve also recently sold my house with Haybrook I might add. Again, perfect

John · 16 February 2026

★★★★★ 5/5

Google

Nicole is very professional throughout the whole of my process , Nicole was soo calm and good I informed her I would want to move in early which she promised to try her best and she did an absolutely good job infact I love her good work which I can say she is a great credit to this team she is soo lovely and out spoken very kind and understanding I really love her service and never regretted taking the steps of renting this accommodation because of her good service. Thank you soo much Nicole.

Ama · 16 October 2025

★★★★★ 5/5

Google

Joshua has been an extremely helpful agent during my quest to rent somewhere in Sheffield. There have been quite a few difficulties mainly because I lived in Europe before and Joshua has tried to sort them out. I have to say this that that you are unlikely to get this kind of service in the south of England, where I ,origionally, came from unless you are a big deal which I am not. Good luck to Joshua!

Peter · 16 June 2025

★★★★★ 1/5

Google

What a waste of time, energy and money. Haybrooks have done nothing but let me down since day one of moving in. You can call and email, they either wont respond or “i’ll email it through to etc…”. There has been zero communication effort from Haybrook, i’ve been told multiple times i would be contacted and hear nothing. I’ve now lost 2 full days pay at work waiting for a “property visit” to be told no one is working in that department on the scheduled date. Even amending minor things the property was impossible, you can’t talk to the person that owns the house/flat so you’re such in an endless loop. Good Luck.

Samual · 16 March 2026

★★★★★ 1/5

Google

If I didn’t have to, I wouldn’t give any stars!! Do not use this completely incompetent company. In January we rang numerous times and spoke to various people , to see if they were able to serve a section 21 notice to our tenant. We were repeatedly told ‘ of course’ even though we didn’t let the property through them anymore. ( they still have the tenants bond though!) We dealt with Sam who said, he would speak to the tenant & would serve the notice. At the start of February we still hadn’t had an invoice from Haybrooks for the service , so my husband rang Haybrooks & spoke to Sam to ask for an update. Sam told him , he had served the notice himself, had spoken to our tenant who said he would be moving out at the end of the month & that head office would be sending us the invoice. Last Wednesday, we received a text message from our tenant who said he hadn’t received any section 21 notice & that until he had one he wouldn’t be moving out. We still believed Sam had done it , how & why would someone completely make a story up About serving a notice if they hadn’t? I rang Haybrooks, repeatedly who never answered! I then got out through to head office who said they would sort it by the end of the day, they never rang back. So, the following day I rang again. I spoke to Alfie, he said Sam was on holiday but he would look into it . His computer crashed & said he would ring me back in five minutes! An hour and a half later I rang back, no answer so I emailed the Branch manager Sharon & asked her to get Alfie to call me . He rang back and said he needed to speak to Sam as on the notes it says he has done it but he didn’t know where he had put it, I will definitely ring you back by the end of the day. Again, I heard nothing! So the following day ( Friday) I rang again, I spoke to Alfie, who told me “ I have some bad news, the section21 hasn’t been done!” I explained that Sam said he had actually served the notice himself & said all about the tenant moving out . He apologised & said I can do it for you today. So I said ok, by the end of today I need it! We hadorganised removal vans as Sam told us the tenant would be out! Got to 5pm, I still hadn’t heard anything! So I rang Haybrooks, they said Alfie wasn’t in , by this point I knew they were all lying! This man didn’t answer my question he just put me straight through to David , a senior manager! Who told me, they weren’t able to do the section 21 & Sam shouldn’t have lied! So now, we are back to square one, I wouldn’t trust Haybrooks ever again with any house letting or sale. If they can make stories up like this, I dread to think what else they lie about!

Lauren · 16 April 2025

★★★★★ 5/5

Google

I am delighted to share my feedback on the service I received from Haybrook, particularly from Alfie. He is a young, disciplined, well-mannered, and highly responsive guy. Alfie went above and beyond to address my concerns urgently, even though managing communication between the tenant and the landlord is quite challenging. He actively reached out to both parties to resolve the issues and personally visited the property I rent to ensure everything will be in order. If everyone were as responsive and solution-oriented as Alfie, the quality of service provided by agents would improve significantly. I would like to thank Alfie once again for his outstanding capability and support.

Mevlan · 16 April 2025

★★★★★ 5/5

Google

I’ve had the pleasure of working with David on multiple occasions, and his professionalism and dedication to property management are truly commendable. From the very first interaction, it was clear that he is highly knowledgeable, organized, and committed to ensuring the best outcomes for both landlords and tenants. David is always quick to respond to any queries or maintenance issues, ensuring they are addressed efficiently and with minimal disruption. His proactive approach and attention to detail make working with him a seamless experience. He communicates clearly, keeps all parties informed, and goes the extra mile to ensure properties are well-maintained and managed to the highest standard. It’s rare to find a property manager who is both approachable and highly effective, and David strikes that perfect balance. I highly recommend him to anyone looking for a reliable and professional property manager who genuinely cares about his work.

Jobs · 16 April 2025

★★★★★ 5/5

Google

Working with Sam Betson and his team at Haybrook, has been an absolute pleasure from day one. He is not only professional and efficient but also incredibly approachable and easy to communicate with. In an industry where clear and timely communication is key, Sam consistently goes above and beyond to ensure everything runs smoothly. His attention to detail and proactive approach make working with him a seamless experience. He genuinely cares about both the quality of work being carried out and the people involved, which is something we truly appreciate. No request is ever too much trouble, and he always ensures things are handled with care and efficiency. It’s rare to find someone who is as dedicated and committed as Sam, and we couldn’t recommend him highly enough. We always look forward to working with him and are excited for many more projects together in the future!

Chris · 16 April 2025

★★★★★ 5/5

Google

Josh was very professional, friendly and helpful throughout my search for a flat to rent. He answered my many questions, and when he didn't have the answer to hand, he researched it straight away and got back to me quickly. Josh was responsive and timely in communicating with me, and was persistent in getting hold of the landlord to present my offer. He was generous with his time and flexible to my needs, even showing me the flat I was most interested with me a second time so I could take measurements of all the rooms! I would highly recommend Josh to anyone searching for a rental property in Sheffied.

Rachel · 16 April 2025

★★★★★ 5/5

Google

I’m extremely happy with the service I received from this agency! They were incredibly helpful throughout the entire process and made finding my new rented home smooth and stress-free. All the documents were sorted quickly and efficiently, and communication was always clear and professional. Thank you Sam Betson for all your help. I highly recommend them to anyone looking for a reliable and supportive agency. Thank you for everything!

Catalina · 16 August 2025

★★★★★ 5/5

Google

We recently used Haybrook whilst looking for a rental home. The service is fantastic and they made everything really easy. Nicole is incredibly helpful, didn't mind my many queries and always responded to me really quickly. Cannot thank her enough. Highly recommend! Thank you again

Michelle · 16 February 2026

★★★★★ 5/5

Google

Amy is an absolute credit to your team😊 was very professional throughout the whole process , answered all our questions and was very talkative! Amy updated us regarding potential move in dates and kept us up to date on what is expected next! A very efficient service and not a bad word to say. Thankyou again 😊 …

Chelsea · 4 September 2025

★★★★★ 5/5

Google

I am delighted to highly recommend Alfie White from Haybrook lettings agents Sheffield for his outstanding service in managing my flat. Alfie has consistently demonstrated professionalism, efficiency, and exceptional attention to detail in his work. His prompt communication provides me with peace of mind, knowing my flat is being looked after well. Alfie’s dedication and expertise truly set him apart, and I would not hesitate to recommend him to others.

Juan · 16 April 2025

★★★★★ 5/5

Google

I could like to Thank Nicole of haybrook,she 100% very helpful and really came through with excellent communication skills,customer service skills ,she listen and helped me get accommodation when I really needed help .thank you Nicole.

Naima · 16 March 2026

★★★★★ 4/5

Google

My water heater unfortunately broke 8 days ago and leaked all over my flat seeped through into the kitchen and made my place completely soaked which resulted in no water I managed to get in touch (finally) with David Hogg the property manager it finally got sorted today it has been quite a stressful time. David was in talks with the landlord to get me into a hotel so I can work managed to get 2 nights in a hotel and he contributed to my stay the reason for 4 stars is because it’s incredibly hard to get them to answer the phone. Overall thanks to David for getting it resolved

Ollie · 9 October 2024

★★★★★ 4/5

Google

Alfie was very considerate and helpful in the process of obtaining the bond back from previous tenants of my flat. This took quite a long time but Alfie was professional and patient throughout. Communication with the Sheffield Office has improved and in general the staff have been pleasant to deal with. Thank you Alfie you are a credit to the company!

Jan · 20 May 2025

★★★★★ 5/5

Google

Haybrook has been a lifesaver over the last two weeks. Two friends and I have been looking to move to Sheffield to start our careers and PhDs, and have been using a variety off agents, but none have been as effective as Haybrook. With the help of the lovely Nicole, we are currently in the process of referencing for our new home. If you need a new home, then this is the place to go.

Astrea · 2 April 2026

★★★★★ 5/5

Google

I am 100% happy with the estate agent Amy, viewed a property and within 24 hours she had informed me on a decision. Very professional on viewing. Thank you Amy

Cherrish · 16 February 2026

★★★★★ 5/5

Google

The estate agent used to be very good. We have been renting with them for 10 years. I see some bad reviews posted recently. Yes recently we also had difficulties getting through to them. We hope this is temporary though. Our boiler broke down and we had to manage without hot water or heating for sometime. This was more to do with the insurance company and the landlord getting the quotes. Sam was really helpful in trying as much as it was possible to sort it out. Once the insurance payment and the heating engineers were agreed on Sam managed to book them straight away. The boiler is very good quality and the installers were efficient, clean and polite. We are very pleased with everything and hope to continue renting for the next 10 years.

Grazyna · 14 June 2024

★★★★★ 1/5

Google

Haybrook manage a flat that I'm the landlord of and NEVER answer the phone or answer emails. Repeatedly over 2 years they have done this and I'm still waiting for a new tenancy agreement to be completed for my tenant. Landlords can have a bad reputation - I wonder how much that can be linked back to estate agents who don't do their job, like Haybrook. Will be searching for a new estate agent to manage my property early 2026

Will · 16 January 2026

★★★★★ 5/5

Google

I had a great experience with Haybrook Letting Agency, especially Amy Stedman. She was very helpful, and the service was praiseworthy. I would highly recommend Amy and Haybrook.

Jins · 16 February 2026

★★★★★ 5/5

Google

Exceptional Service from Sam Betson. Our Plumbing Problem Solved! I can't speak highly enough of Sam Betson and the incredible service he provided when I complained about a plumbing issue in my apartment. From the moment I reached out, Sam was not only responsive, but he also showed genuine concern for my problem. He immediately reassured me that he would handle it personally and ensure that the maintenance team took swift action. True to his word, the team was at my door in no time, fully equipped and ready to fix the issue. Throughout the process, Sam kept me updated, demonstrating his commitment to excellent service. Thanks to his efforts, our plumbing problem was resolved quickly and efficiently. It was refreshing to experience such outstanding service, where someone truly goes above and beyond to ensure customer satisfaction. Sam Betson, you are a star! Thank you for making a stressful situation so much easier. If I could give more than five stars, I definitely would!

Michael · 22 May 2024

★★★★★ 2/5

Google

Property problems are not addressed in a timely manner. They might not address them at all, I'm currently not sure. There is one lady trying to hold it together here, Louise. But overall I cannot recommend this place since repairs and cleaning are incomplete from our move in date. There was plenty of time before move in to clean carpets and paint. And now we have lived here almost 2 months. And I'll also mention the alarm is malfunctioning, and the oven doesn't work. Nothing is addressed without me bugging them. It's too bad, they seemed nice meeting them.

Garry · 22 May 2024