Haybrook Lettings Sheffield reviews

★★★★★ 1/5

Google

Avoid Haybrook Lettings and Property Management. We moved into our property in January 2026 and the experience since then has been nothing short of chaotic and incompetent. A basic maintenance issue (a locked living room window with no key) was reported on 17 January and is still unresolved months later. We were initially told to report maintenance to the agent, only to later be told this was incorrect. We were then assured the issue had been passed to the landlord, which turned out to be untrue. This alone caused weeks of unnecessary delay. We were not even provided with a full set of keys at move-in and had to pay out of pocket to get a second set cut ourselves. This was only addressed after repeated chasing. The tenancy inventory was sent almost two months late and contains obvious inaccuracies, including claiming the property was clean despite visible stains (even in their own photos). Communication has been consistently poor. We have had to chase for everything, and the information provided has been contradictory and unreliable throughout. To top it off, yesterday we received a threatening “final demand” email over £15 (which had already been agreed in writing with their Property Manager and deducted for the key cutting costs), with references to legal action, despite no prior communication. This perfectly sums up the level of disorganisation. When we raised a complaint, they failed to follow their own complaints procedure time frames, causing further delays. We have now escalated the matter to The Property Ombudsman.

Julia · 14 April 2026

★★★★★ 5/5

Google

We have recently been scoping out a move to north Sheffield and used a few agents to look at rental opportunities. Compared to others, Josh at Haybrook was warm, welcoming and professional whilst guiding me around. Myself and my partner didn't feel pressured at all, but the time allowed us to consider and review the place. With Josh's guidance, we've secured tenancy and will be moving in next month. Conversation between us, Haybrook and the landlord has already been much smoother than we've previously known and has given a really positive vibe to the whole experience.

Ethan · 16 June 2025

★★★★★ 5/5

Google

Nicole was excellent. From the beginning of the application to the end. Thanks Nicole for your help

Victoria · 16 November 2025

★★★★★ 5/5

Google

David went miles making sure the issues I raised were practically solved. He also left me with the knowledge and practical guide of solving these issues, he is indeed a master! 10 stars for you David!!

Charles · 16 April 2025

★★★★★ 5/5

Google

I've had my ups and downs with them but they really are worth their weight, especially when something inevitably goes wrong. Tom Aspinal has been working closely with me for a while and is always very helpful. He understands and genuinely seems to care about looking after me and my property. The only downside is they can be difficult to get hold of but I always get a reply in the end.

Sarah · 22 June 2023

★★★★★ 5/5

Google

Nicole was brilliant, 10 out of 10, thanks again and keep doing this perfect

Maria · 26 November 2025

★★★★★ 5/5

Google

Amy Sherman has been brilliant in helping us secure a rental property highly recommended.

Richard · 16 November 2025

★★★★★ 1/5

Google

Sharon Owen is rude and arrogant. Her attitude is shameful and she should be embarrassed about the way she speaks to people. I find it difficult to understand why Haybrook have employed such a poor example for their brand. I would not deal with her again.

Fiona · 3 November 2024

★★★★★ 5/5

Google

Tom Aspinal led us through the move-out process quickly and efficiently, from the day we gave notice of intent to leave, to the day we handed over the keys. He was a very friendly gentleman who went out of his way to make the process as smooth as possible, going so far as to drive over to us so we didn't have to make a special trip into the city to hand over the keys to the property. Excellent service overall and an absolute pleasure. Thanks Tom. :)

Brandon · 22 June 2022

★★★★★ 5/5

Google

As a new landlord I have needed supporting through this process. Sharon Owen and Zoe are so efficient and professional. They are there if you need them and nothing is too much trouble. They are a fountain of knowledge about everything from the serious stuff to where to buy the best cleaning products from ! I highly recommend the Haybrook Lettings team. Thankyou Sharon and Zoe. ☺️ Adding on 10/6/22 … Also a shout to Ryan in Sheffield who has been so very helpful and efficient this month in dealing with a few hiccups we were having. Thanks so much Ryan 🙏

Wendy · 22 June 2022

★★★★★ 5/5

Google

Amy was extremely efficient and helpful throughout the whole process. The booking and viewing process was much easier than I've experienced with other letting agents.

Evie · 16 July 2025

★★★★★ 5/5

Google

First thing in the morning, I contacted Property Management for a repair I needed in the kitchen of my rented house. I spoke with Alicia Greenfield who was lovely, empathetic and professional. Ten minutes later she call me back with everything arranged to fix the problem. Few hours later the plumber sorted the problem out. Thank you Alicia!PositiveResponsiveness, Professionalism

Rosa · 22 February 2024

★★★★★ 1/5

Google

AVOID LIKE THE PLAGUE!!!!! DO NOT USE THIS COMPANY UNDER ANY CIRCUMSTANCES!!! A shocking experience from beginning to end. The most incompetent, lazy, and frustrating letting agents I have ever dealt with. Was told shortly after moving in that they or the landlord are not responsible for curtain fittings in the property, which were all broken and in a state of disrepair. The first floor bathroom was in a severe state of damp and mould damage. Our requests to have this fixed were simply ignored. Calls to the office were also ignored and not acknowledged. The list of problems that arose during our tenancy was staggering, made worse by the fact Haybrook staunchly refused to acknowledge them. A particularly mind blowing piece of incompetence was when a gas engineer came to the property with no notice to inform us our gas safety certificate had expired the previous day and that he needed to check this immediately. This was emblematic of Haybrook’s utter incompetence and disregard for their customers safety and wellbeing. A leak from the upstairs bathroom also dripped into the kitchen light fitting and the cooking area. This was also routinely ignored despite the safety and hygiene risks that were apparent. What is perhaps most egregious is their practice of review gaging: employees like Sam Betson constantly asking for 5 star reviews in return for routine maintenance. Practices like this are unethical at best and downright dishonest and swindling at worst. Despite our requests for maintenance being regularly ignored and refused, we then found out nearly two months after moving out that we were being charged for damage to the property. From reading other reviews this seems very typical of Haybrook letting a Modus operandi. I will be filing a complaint with the housing ombudsman for how we have been treated by this shambolic disgrace of a letting agent. Pure incompetence from beginning to end- I wouldn’t trust them to boil a kettle let alone run manage a property. I shudder at the thought of them letting a property to a young family and the damage they could do with their utter lack of care and regard for safety. Just to top off our experience, when we left the property and were arranging for keys to be dropped off, an employee laughed and said “I bet you can’t wait to be getting out”. That sums it up really, a horrorshow of incompetent employees who have shown absolutely no professionalism or pride in their job.

James · 16 April 2025

★★★★★ 1/5

Google

Haybrook Lettings, where professionalism goes to die and customer service exists only as a whispered legend, passed down like folklore by landlords who still foolishly believe in its existence. I pay full management fees for my property at Regent Court, expecting competence, only to receive a front-row seat to an elaborate farce. For four years, they knowingly ignored a failed electrical test, allowing tenants to live in conditions that could generously be described as ‘shocking’, quite literally. And all the while, they diligently collected rent like a particularly brazen highwayman, unconcerned with the minor detail of legal safety obligations. Attempts to contact them were met with the soothing indifference of their overflow service, which appears to be staffed entirely by ghosts. Even when exasperated tenants tried to arrange essential repairs themselves, they were met with the same eerie silence, as if Haybrook had collectively decided that ‘customer service’ was an outdated concept. And just when you think the incompetence has reached its peak, the entire office quits en masse. An exodus so dramatic it could have been set to Wagner’s Ride of the Valkyries. A lesser agency might have attempted to fix its mistakes. Haybrook? They simply packed up and legged it. But wait, there’s compensation! A whopping £100. Which, if we’re being generous, might just about cover the cost of the aspirin I needed to deal with this nonsense. It’s the letting agency equivalent of being mugged, only for the thief to kindly toss you a fiver on the way out. But fear not, for amidst this theatre of the absurd emerges a solitary figure: David. A beacon of competence in a sea of ineptitude, he stands alone, much like the solitary lettuce that managed to outlast a Prime Minister. One can't help but wonder if David possesses superhuman resilience or if he simply hasn’t yet located the nearest exit. Blink twice if you're in distress, David. You’ve got about the same odds of turning this circus into a functioning operation as a single spoon bailing out the Titanic. Moral of the Story? If you want actual property management, look elsewhere. If you’d like an expensive crash course in frustration, Haybrook Lettings will be delighted to take your money.

Em · 16 April 2025

★★★★★ 1/5

Google

Worst agency ever! They’re scammers, they scammed by presenting different pictures while viewing, gave the wrong keys which had me to spend two days at the hotel at my own expense and didn’t reimburse me , the room was very dirty items from the previous tenants were not removed filled with insects, radiator was broken and had to sleep in the cold, the shower pressure was weak and there were moulds in the toilet. Was dealing with Amy and Sam and both had to throw the blame on each other

Fatima · 16 February 2026

★★★★★ 1/5

Google

Edit: since writing my review they have now also failed to do the check-out inventory despite charging me! I’ve been left to fork out for all repairs. 😭. A joke of a company. Do NOT let your house with this company. Speaking as a landlord with experience: The property management is none existent. In fact the Sheffield branch is currently empty at time of writing this review! All calls go to a branch in Lincoln! My tenants had to write to me for help in the end because after 8 months they had still been unable to get through to anyone. Quotes kept getting lost and jobs not done. You phone and email and no one gets back to you! They failed to do anything at the end of the tenants fixed term contract, so my house was left empty! They then didn’t tell me the new tenants wanted to delay the start by a week and just agreed without my knowledge, meaning I lost yet more rental income. Honestly, for ‘stress free’ fully managed property I’ve never had a more stressful experience. Words cannot express how awful they are.

S · 27 July 2024

★★★★★ 5/5

Google

Just a few days after he starts working at the agency (or the branch of the agency), David Hogg has been working hard to see that the maintenance issues I raised about a year now are sorted. Before now, all I kept hearing was "we will get across to the landlord and get back to you," but I have noticed changes since David took up the issue. I got a call from him just a few days after he joined the branch, I explained everything to him and he has taken it upon himself to see the issues through. He assigned a contractor already, and I have been receiving calls and emails from him and the contractor to ensure everything is sorted. I am certain he'll get everything sorted the way he's moving. Kudos to you, David. I appreciate your efforts

Abiola · 27 July 2024

★★★★★ 5/5

Google

I’m a landlord with two properties managed by Haybrooks and I would just like to say David Hogg is a true professional with loads of support due to his experience

Stuart · 10 April 2025

★★★★★ 5/5

Google

My lettings agent Joshua was professional, courteous and patiently carried me through the process. As this was my first time, I really appreciated how he guided me.

Najay · 16 May 2025

★★★★★ 5/5

Google

Tom Aspinal at Haybrook, Sheffield office has been very helpful in managing my property. Over the time he has acted as a crucial link between myself and tenant resolving any conflicts timely and sensibly. He deploys his professional experience while dealing with customer's requirements and tenants needs. As long as Tom is there at Hayrbook and managing my property, I know I am in good hands.

Varun · 22 June 2023

★★★★★ 5/5

Google

5* Review for Sam Betson and the team at Haybrook. Sam has been very attentive to my property & tenants, dealing with an array of challenges and keeping myself informed every step of the way . I’d highly recommend Haybrook for landlords looking for a “hands off” approach to property management/investment

Philip · 22 May 2024

★★★★★ 5/5

Google

Meeting Nicole at haybrook letting is such a blessing to me she really help out and assist me alot even I never expected her going far,but she make sure she did everything in her power to let the apartment let out to me.Thanks so much ❤️❤️❤️

Afolabi · 16 February 2026

★★★★★ 5/5

Google

Tom Aspinal from this Agent, has been exceptionally helpful in stepping in to assist me and my tenant, covering for my usual agent who has staffing issues. Tom has been professional and courteous at all times, even when I have been a bit irritable about delays, and he has restored my faith in the company with prompt and helpful replies to my concerns and queries.

Howard · 22 June 2023

★★★★★ 5/5

Google

100% recommended they know what they are talking about, very friendly and answered all the questions I had about properties I have viewed many thank to Joshua Womack

Tanya · 16 April 2025