Haybrook Lettings Sheffield reviews

★★★★★ 1/5

Google

One of the most unprofessional and unresponsive estate agents I have come across. The property we rented for over three years had a number of urgent repairs including a leaking bath (which was rotting the joists and and the timber deck under the tiles- the floor squelched!) which they did not seem concerned by and did not fix in the time we lived there. They also tried to take some of our deposit despite not having any evidence to support this (we left the house in better condition than we found it). Our emails and calls were repeatedly ignored throughout our tenancy and after we left (we had zero communication about the return of our deposit). If you want your property maintained by an estate agent, do not use this company! Ours was fully managed and they did a terrible job at fixing things -repairs will not get done in a reasonable time frame and will result in more unnecessary damage. If you are a tenant and want a decent water tight house that isn’t falling apart- I would not choose haybrooks, unless you have no other options.

Amelia · 22 April 2024

★★★★★ 5/5

Google

Easy to get in contact with a helpful staff. Especially David Hogg who was on it with my issues and quick to provide support

Sam · 16 April 2025

★★★★★ 5/5

Google

I have dealt with Zoe Gregory at Haybrook for letting of my property from strat to finish, she's been amazing and efficient. Nothing is too much for her from dropping the keys off to contactors as I live remote to ringing and checking on me throughout the duration. I highly recommend and would definitely use Zoe and the team again.

James · 22 June 2023

★★★★★ 5/5

Google

Thank you to Ryan for providing excellent customer service today . He contacted me to arrange and finalise a property inspection. He also helped me to resolve another matter and went that extra mile to assist me . Ryan is not only efficient but also very polite and caring and I feel he is a credit to the Haybrooks team.

Julie · 22 June 2023

★★★★★ 5/5

Google

We experienced a maintenance issue within our first month of renting through Haybrook. I used the online portal to report it and it was picked up by Tom Aspinal. He was prompt to contact me offered support and took action to resolve the issue. The service I received was professional and the matter was resolved in just 36 hours. Tom was really helpful and a credit to Haybrook.PositiveResponsiveness, Quality, Professionalism

Shakira · 22 June 2022

★★★★★ 5/5

Google

Very happy with the customer service 😊 from the moment I book a viewing to the actual viewing Amy was very approachable and kind, helpful and friendly. Even took the time to show me a near by car park which was not even part of the property just so I knew of it. Thanks Amy

Vanessa · 16 April 2025

★★★★★ 5/5

Google

As a landlord, I came to Haybrooks for support in managing my property and advice and assistance with tenants and renting When I went in to their office, I spoke with a very professional woman by the name of Megan Hodson and because of deafness, receiving advice about complex situations can take some time However when dealing with Megan, I did not even notice, she made it that easy and was very patient and friendly (I was stressed about a situation with a tenant, but Megan’s confidence and professionalism, put me at ease) she helped me draft the communication with the tenant and she seemed knowledgeable on UK Property Law I would like to sincerely praise Megan for her assistance on Thursday 4th July 2019, when she dealt with my problem, both in her manner of approach (because of my significant hearing loss, my speech is not always the easiest to understand, but Megan was very calm and patient at listening to me and spending the time to understand all aspects of my issue and then explaining it in terms I could fully understand to help me solve the problem myself) Through Megan’s attitude and approach, I didn’t even feel that I had difficulty hearing, as I can often feel sometimes, due to her excellent all-round communication skills I cannot praise her highly enough, and would like to highlight this to her immediate boss and if I was her boss, I would not let her leave because she is a great asset

Richard · 22 June 2020

★★★★★ 5/5

Google

A really smooth process from my initial phone call and being shown around by Nicole it really was straightforward. Good communication throughout from Nicole and I was never left wondering what was happening through the process. Wry professional throughout many thanks for all your help Nicole 😊 …

Dee · 26 November 2025

★★★★★ 5/5

Google

I was in need of reference and Adil was the one who helped me,i was so pleased.Thank you very much Adil!

Maria · 16 April 2025

★★★★★ 5/5

Google

Sam Betson was amazing in helping me out during my time of need. He made sure that every issue I had was swiftly taken care of and I doubt anyone can find a better man than Sam. If I could give 10 stars I would

Kai · 16 July 2025

★★★★★ 5/5

Google

Excellent service arranging the letting of our family home and found the perfect tenants for us. Always great communication, very helpful and patient with us as first time landlords as well as brilliant rates and value for money. Special thanks to Chloe M who is amazing at her job and a pleasure to work with! Highly recommend.

Sarah · 22 June 2023

★★★★★ 5/5

Google

Alfie was fantastic, he was very fast at replying to my emails and helped with everything...Ask for Alfie 😀 …

Melanie · 16 April 2025

★★★★★ 5/5

Google

Bradley was really helpful and easy to talk to. He made the viewing straightforward and answered all of our questions.

Joe · 16 April 2025

★★★★★ 5/5

Google

They have always been very understanding and helpful. Alfie is very professional and respectful. I definitely will use them again

James · 16 April 2025

★★★★★ 5/5

Google

I have been letting out my house through Haybrooks for about 3 years and the customer service I have received has always been fantastic. I am a somewhat reluctant landlord and a worrier and the team at Haybrooks have always put my mind at rest. Initially, finding great tenants and guiding me through the letting process, and latterly advising me on extending contracts and maintenance issues. As a worrier, I normally end up calling the office a few times in the same day/ week whenever there is house business to be dealt with and the team always put my mind at rest. Most recently, the neighbours of my house got in touch as the boiler was making loud noises and disturbing them. I look after the maintenance at my house but in this instance Haybrooks were able to assist me in getting in touch with the tenants and arranging for a plumber to attend. I have a new baby and a toddler so I was so grateful for the help. I mostly dealt with Meg but I also spoke to Katie and Dan and they were all lovely and so efficient and knowledgable. I always recommend Haybrooks as a brilliant letting agents and it is a huge weight off my mind to know that they are always so brilliant at helping with any situations. Thank you all!

Catherine · 23 June 2019

★★★★★ 5/5

Google

Recently moved into a property which we love but have had all sorts of niggling issues, Daniel Scott at Haybrook in Sheffield has been nothing short of amazing. He’s been so helpful, chasing everything up promptly and always keeping us in the loop and trying his hardest to make sure we’re satisfied with each and every outcome. He’s been very understanding and considerate through the whole process. He’s an asset to the company for sure and it’s been a pleasure dealing with him. Thank you!

Madison_Dxo · 23 June 2019

★★★★★ 5/5

Google

The experience with haybrook & Lettings is pretty good. Sam Betson is very patient and has tried to answer all of my questions. The speedness of response is very impressive. I highly appreciate it.

Ravin · 23 September 2024

★★★★★ 5/5

Google

Adil Akbar was very professional and helpful. Sorted out issues quickly with the property that I'm renting. Thank you.

Roberta · 16 April 2025

★★★★★ 5/5

Google

Spoke to Alfie regarding my query. Answered and was helpful. Very professional and was happy to take my call.

G · 16 April 2025

★★★★★ 5/5

Google

Moving to Haybrook has been the best thing for my small portfolio. The team that contacts me have been helpful knowledgable and easy to work with in a moving and fluid market. My income has seen a good 15% increase even with mortgage increases. If asked who I use for my lettings I always tell people to use Sharon at Haybrook. Ross and Katie in the office have then made repairs and any other tenant related problem easy to rectify for all parties concerned. Their contracted plumber John has been a very helpful addition to my current list of trades and as with anything that I’ve had with Haybrooks he has been quick professional and exceptionally helpful.

Lee · 24 December 2023

★★★★★ 5/5

Google

The team at Haybrook (Sam in particular) have been fantastic. Sam has been very responsive to emails / calls and was brilliant in sorting out and managing some extensive repairs and maintenance works that were needed at a property. Would highly recommend.

Sen · 22 April 2024

★★★★★ 4/5

Google

As I hadn't received a response from my local Lincoln branch to rectify the problem of a malfunctioning oven, Adam Northall took up the case when contacting me regarding an extension of the let. He was able to contact the electrician and kept me advised along the way to a successful replacement oven. Thanks Adam.

David · 22 June 2023

★★★★★ 5/5

Google

Chloe McKenzie at Haybrook Lettings, has done such an exceptional job in assisting us in securing a property to rent, she went over and beyond her duties, to make use feel comfortable and confident that we would get accommodation. Chloe McKenzie has been very Interactive and her positive attitude made us feel welcomed. Thanks Chloe.

Trevi · 22 June 2023

★★★★★ 5/5

Google

Reported an issue about boiler not working and towel rail not heating properly prior to the boiler problem. Tom Aspinal was so helpful and polite as he explained and enabled me know what to do with both calls and exchange of emails and they were sorted within a short time. So grateful and thank you.

Vitalis · 22 June 2023