Mann Swanley Sales reviews in Sevenoaks

★★★★★ 1/5

Trustpilot

The Worst Kind of Estate Agent Experience

No wonder the majority of reviews on here are atrocious. The Beckenham Branch is the worst kind of estate agent experience you could wish for. They cancel appointments, but never bother to call back to rearrange. Every person you speak to tells you a different story, lies, lies, lies. Where is the management and leadership?

Jo · 6 October 2020

★★★★★ 5/5

Google

Haven't got a bad thing to say, very easy process & Alexia has been very supportive and helpful.PositiveProfessionalism

Aysha · 24 October 2021

★★★★★ 5/5

Google

Mann have always been friendly, helpful and responsive during our three years renting through them. Special thanks to Amy who has been a star throughout!

Sarah · 10 February 2020

★★★★★ 5/5

Google

Quick letting and no false promises

Sathesh · 24 June 2025

★★★★★ 4/5

Google

Helpful staff and good coordination among them. Special mention to Elle Hanna for taking us through the process smoothly.

Umasankar · 9 February 2021

★★★★★ 5/5

Trustpilot

Renting our property

Tim was very efficient and always responded in a timely manner. Made the process of renting our property really smoothe. Would highly recommend.

Gooch · 6 February 2024

★★★★★ 5/5

Google

I was shown around a property by an agent called Shelley. She was really nice, incredibly helpful and willing to answer all of my questions. I'm not usually a fan of agents but she wasn't pushy and came across as knowledgeable and genuine.

Dwayne · 24 October 2023

★★★★★ 4/5

Trustpilot

As a new Tenant

As a new TenantAs a new tenant, I have been really impressed with the service and professionalism shown by Jess and Lee, who worked extremely hard to help me get the right property and tenancy agreement for me.They kept me up to date throughout the whole process and the turn around from viewing to moving in was incredible and I cant thank them enough for all their efforts.The whole process has been incredible and, the moving in gift was a lovely token.Thanks again

Charly · 13 June 2023

★★★★★ 1/5

Trustpilot

Terrible

Terrible. Particularly the strood branch. Every viewing that shows interest - they then can't get hold of. Every single one just disappears never to be heard of again? Then, as soon as you give 28 required notice to end service with them, they stop advertising your property!They never call back when they say they will either.

Alison · 16 October 2024

★★★★★ 1/5

Trustpilot

Just plain incompetent

Just plain incompetent it seems…we put out home on the market with Mann, Paul Goldsmith to be precise, who came across as a genuine and upfront guy… Then the fun started which immediately made us feel uneasy…the photographs done were ok, but the layout drawings were wrong (from supposedly an architect moonlighting when work was slack, doing pictures for estate agents!). The write-up they did was poor to say the least, so I wrote one and insisted it was put out in place of theirs… Initially they said they had people lining up to view property in our road, but it was almost two weeks before the first viewing…which they insisted doing as ‘that was best’…and asked if we could vacate the property whilst they did the viewings… we had three viewings, and invariably Anne Underwood. who was managing the viewings, was late… we had potential buyers parked outside, us waiting to leave in our car, and all waiting on Anne Underwood…!! She handled two viewings, neither of which made an offer, and Paul Goldsmith handled the first viewing, with the same result… I handled the fourth viewing myself, as I was told by Anne Underwood that she had someone in the area who would like to view, but simply could not handle it…!! So I handled it myself, and guess what, yes I sold my own home… Since this time, having decided to go with Mann’s own ‘Conveyancing Direct’ legal service to handle both the sale and our purchase, it’s been a disaster… almost zero contact, except for an occasional email from the ‘legal team’…not being able to get through in the phone, after being redirected by ‘customer service’, the phone just rings and rings or you are cut off… Having had such poor service I asked Mann at their Rochester office for updates, thinking I was paying them almost 6k for a service, but hardly ever heard from them…so the upshot of that was they simply did not answer emails, or when phoning, they were all so incredibly busy, no one was available to talk to you…except for Ben…who I must admit was always polite in the phone…I was advised (warned) by another estate agent that Mann’s were poor, but just took this as professional rivalry…I now wish I had listened to him… I WOUOD NOT RECOMMEND MANN COUNTRYWIDE TO ANYONE, EITHER FOR SELLING YOUR PROPERTY (OR BUYING INLESS THEY ARE THE SOLE AGENTS AND ITS THE HOME FOR YOU)…AND DO NOT USE CONVEYANCING DIRECT, WHICH IS THE ‘COUNTRYWIDE’ GROUPS IN-HOUSE l PROPERTY CONVEYANCERS…THEY ARE, HOW CAN I SAY IT, JUST PLAIN USELESS…AND ALMOST COMPLETELY NON-CONTACTABLE, AND DO NOT RETURN CALLS OR CALL YOU EVEN WHEN THEY SAY THEY NEED TO SPEAK TO YOU, SO BEWARNED…!!

Stuart · 24 May 2023

★★★★★ 5/5

Trustpilot

Attentive all the way to the end,

Great service and care from Morgan Knott, she identified what I needed and always made an effort to communicate it too me thank you.

Caroline · 30 October 2025

★★★★★ 1/5

Trustpilot

Might be worst possible viewing…

Might be worst possible viewing experience I’ve ever had, was told to come an hour early and then had to wait outside for 40 mins while someone from the office called Charlie called me to tell me the person carrying out the viewing was still going to be late and was so unprofessional on the phone “because it’s not poor Ben’s fault he was late”. This is Mann Rochester and my 2nd awful experience after being told I needed a decision in principle to view a flat and didn’t let me view

Hermes · 18 May 2023

★★★★★ 1/5

Trustpilot

Gravesend Branch....Stay Clear

We are having a very negative experience with the Gravesend branch manager. He is extremely arrogant, egotistical, condescending and severely lacks basic customer service skills. We are constantly having to chase for feedback and updates which when you're paying for an expensive service, this is not acceptable. Currently, we have no faith in Mann and their ability to successfully sell our home.

Gareth · 20 June 2024

★★★★★ 5/5

Google

We had a really good experience with MANN Estate Agents. They were professional and prompt in providing support throughout the process. It took less than two months to complete everything, thanks to the efficient coordination between the agent and the solicitors.

Prijoy · 17 April 2025

★★★★★ 5/5

Trustpilot

A big thanks to the Gravesend Letting Team

The team at Gravesend worked extremely hard to try to find us tenants after we had been let down by tenants from another agency. They were professional, attentive and we felt supported in the process by Jay, Katie and Sukhy. I would certainly recommend them to anyone in our position.

Jane · 19 December 2024

★★★★★ 5/5

Google

My friend and I have recently rented a property through Mann estate agents in Swanley. This is the first property we have rented independently and they have been so helpful and have guided us through the process with patience and support which we have really appreciated. Emma and Alexia have been amazing and we are very grateful.PositiveResponsiveness, Quality, Professionalism, Value

Grace · 24 October 2021

★★★★★ 1/5

Trustpilot

Mann Countrywide: Unprofessional & Untrustworthy

I don’t even know where to start with this review. We are currently in the process of buying a property with this company through their office in Sydenham. I say that, but they seem to have put the property we have had an offer accepted on (i.e. sold subject to contact) back on the market. They haven’t told us about this. As it has not been advertised as sold subject to contract, we will find out where we stand legally and take action.Originally, we had also put our property up for sale with them. We found the branch manager (and her assistant) at the time to have been upfront, efficient and responsive. Since both have left the company, our dealings with Mann have been nothing short of exceedingly poor. From being lied to about how many people were booked in for viewings for our property, to receiving calls for viewings months after we had accepted an offer to sell it, Mann have demonstrated anything but professionalism. For me, they have zero idea what they’re doing, and their communication skills render newborn babies speechless. Now that the property we were hoping to buy is back on the market (behind our backs), this would suggest that Mann are also untrustworthy. Steer clear would be my advice.

Mark · 12 March 2023

★★★★★ 5/5

Trustpilot

Exceptional knowledge

We were shown several properties by Morgan Knott. Morgan’s knowledge of the properties was exceptional and her communication both before and after the viewings was excellent. Very impressed.

AD · 15 August 2025

★★★★★ 1/5

Trustpilot

If you are a landlord, avoid this company

If you are a landlord, do not let this company manage your property! They take 10% of your rent for doing nothing. You often have to chase them for payment. They seem to pay when they want and the amount they want. They are so frustrating to deal with. They use over priced tradesmen (or mark up the costs on work that needs doing). A weight has been lifted now I do not have to deal with them anymore.

DANNY · 22 February 2023

★★★★★ 1/5

Trustpilot

-100 stars.

If i could give this company -100 stars I would.Very disappointed and shocked at the horrendous service I received, from start right up until I was done with them. Thank God I didn't have to deal with them any longer.

S · 4 February 2022

★★★★★ 1/5

Trustpilot

Neglect of a vulnerable tenant

As a mental health worker of 19 years, I would describe Mann Estate Agents as disappointing. My next door neighbour is a Mann Tenant who is a vulnerable woman in her mid-70's and suffering from a sensory impairment. Despite her age and condition, she has experienced targeted bullying from her young upstairs neighbours (also managed by Mann). They not only deliberately removed the light bulbs from the communal hallway to leave the woman in darkness and disorientate her, but they have previously poured a bucket of water onto her head from their window and continuously drop heavy objects on their floor above her head regularly, which in turn have caused concerning large cracks in her ceiling, make her jump and caused her sleep insomnia. The neighbours have cameras set up in the communal hallway to watch her movements so they can intimidate her when she leaves/returns to her property. The neighbours throw objects at their internal door which is adjacent to hers and make loud noises throughout the day and night to cause her distress. This was witnessed first-hand by a visiting police officer and can be clearly heard by myself and my partner in our next door flat. Despite hours of footage submitted to Mann's Beckenham office and Head Office, Mann have left her without support and refuse to look at the footage (which had also been submitted to the Police). Mann have been made fully aware of these activities and continue to take no action.My advice is to avoid this business if you can find alternative services.

David · 8 January 2023

★★★★★ 1/5

Trustpilot

Only rating one star as I can't give it…

Only rating one star as I can't give it a zero!!I live next door to a property that Mann in Beckenham have rented out. I've had nothing but issues with the next door neighbours. I've had noise nuisance since they moved in, but it has recently transpired that the noise I've been hearing has been harassment towards the elderly lady in the flat below. The perpetrators are a daughter aged around 28, and her mother - both of whom should know better! They have poured water over the lady out of the window, pile up crates of dirty waste outside the front of the house, including chewed up food on her windowsill so she can't open her window, taken the light bulbs out of the hallway so she can't see where she's going (including one I installed of my own so knew it was working and was gone by the next morning), two cameras on the internal hallway to watch when she's coming and going, and myself and my partner, and new neigbhour downstairs are unable to leave our house without a camera phone being pointed at us, and deliberate harassment if we're having a conversation outside our own front door. Both properties next door are rented through Mann who do not accept any responsibility. I am yet to have a satisfactory response to my complaint before going to the Ombudsman. The police and council are fully aware of the goings on, yet it's still being allowed to take place. I wouldn't touch this estate agent with a barge pole!!!

Clair · 7 January 2023

★★★★★ 5/5

Trustpilot

I have been dealing with Rebecca whilst…

I have been dealing with Rebecca whilst our house is on the market Rebecca has been brilliant in keeping us updated with how the market is moving. She is very efficient and professionalShe has always been very polite to me and always keen to help

Vicki · 11 January 2021

★★★★★ 1/5

Trustpilot

What service - It was no service!

We met with Robin from Mann, Beckenham who confirmed he would assist us with a rental property. The very next day we were emailed a suitable property and called to arrange a viewing. Robin said he would collect keys and call back with an appointment time/date. From this moment, we never heard from Robin again!! I tried chasing and eventually spoke with Robin’s manager who advised the property had been let to another client. The manager apologised and advised Robin would call back to explain the situation. As expected, we did not hear from Robin. So, moral of this story is beware! Mann in Beckenham have a preferred list of clients and if you are not in the preferred list, you have no hope of a rental.

Lizzie · 7 December 2022