Trusted Agent profile · Sevenoaks
★★★★★
444 reviews across 2 platforms
1 Manse Parade, London Road, Swanley, BR8 8DA, Sevenoaks, BR8 8DA
Mann's office in Sevenoaks, at 1 Manse Parade, is rated 3.5 out of 5 across 444 reviews on two platforms, including 221 Google reviews rated 4.7.
Tell us what you need and we'll put you in touch. Mann Swanley Sales hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Sevenoaks.
Every review we hold for the Sevenoaks office, from every platform, shown as written. First names only.
5/5
GoogleGreat service, Laura helped my wife and I found our new rental. Her support through the process was impeccable.
Thank you for your kind words! We are thrilled to hear that Laura provided excellent support during your rental search. It was a pleasure to assist you and your wife, and we look forward to working with you in the future. #CustomerSatisfaction #HappyCustomers.
1/5
TrustpilotASHFORD, Kent - House Sale
ASHFORD, KENT Branch - House SaleBe warned. Starts with a very energetic sales pitch and committed approach to market and sell the property. However it very quickly turns into a situation where you feel you are being lied to, excuses given that counter the actual market position and naturally from there the relationship turns to distrust very quickly. Notable issues:1) Advised that initially 4 + buyers qualified off the books with views set up for one day. The day comes, house clean and prepared, Family moved out so the viewings can take place, activity in the house (sensor). Great. Two days go by with no initial feedback or potential buyer feedback, so when i eventually have chase Mann & Co for feedback i was told there were no visits that day. Confused and concerned; No clear explanation ever given as to why the situation panned out as it did. This set the standard for the rest of the 12 weeks with Mann & Co….2) Immediately felt a sense of distrust and lack of commitment from the Ashford team, to the point i was made to feel like i was the one at fault. it was down to me to constantly chase and manage the Estate agent, where i would have hoped they would have been a bit more pro-active with me…maybe a weekly call would have been nice…it was promised. When the feedback came it was short and incorrect, important detail missed giving the wrong impression was the norm. As always the detail is so important. Mann & Co didn't seem to care about the detail.3) Sure enough it came to a head when they introduced an unqualified Buyer, i accepted the offer however this led to the collapse of the sale. No real comfort or support from the Estate agent, i had one brief VM the day after i found out (from my solicitor). From there radio silence from Mann & Co for 2 weeks. 4) To rub salt in the wounds two weeks later Maria and her team did a leaflet drop on my estate, even posting a flyer through my own door stating my house was sold stc. Despite me having to deal with the significant impact of a sale falling through it was clear to see my own estate agent was trying to profiteer from this misfortune and lie to its new prospective customers.5) After exiting the contract they continued to market my property despite several polite requests to stop. thus undermining my sale with a new estate agent.6) My house key was stored in Branch with my name and address on it.Overall i would say this branch is an operational concern. When i went in to collect my keys i tried to address the points above but as per the norm i was responded to with Vague and shouty statements, The Manager Maria lied around trying to contact me when the sale fell through. (there is always an excuse btw) The culture in this office is lies and chaos, then inevitably when something goes wrong; they run. Considering the importance of a house sale and how it can affect peoples lives i would suggest you avoid Maria and the Ashford Team at all costs
5/5
GoogleThank you to the team at Mann Estate and Letting Agents Swanley for a very smooth transaction. I cannot recommend them enough! And a very BIG thank you to Elle for making the whole letting process look like a piece of cake :)
Thank you for your brilliant 5* review. I will, of course, make sure your kind words are passed on to our local team. Best wishes, Scott
5/5
TrustpilotGRAVESEND branch
GRAVESEND branch I’ve just sold flat in Northfleet and wanted to say I was happy with the service I received. I had a valuation done by both Ashlee and Lee Mellet as I had initially intended to sell earlier than I did. I found them both to be impressive and knowledgeable, and they were the clear winners out of the other agents I had round (well, joint first, but the other agent sent one person both times, so I knew that Mann had two people I trusted!). More importantly, I received an offer £2,000 more than my top range that I thought I might achieve. And the buyer had offered £4,000 less than this, but Ashlee was able to get the offer increased.Ryan who conducted my viewings was better than I had expected, being so young. Probably wrong to think that way I know. They were competitively priced for the service I received and I’m pleased I chose them. I’m glad I didn’t go with an online agent as I would likely have done the viewings myself and agreed a much lower price than Mann got for me. Some agents prices are ridiculously high, but I do feel you get what you pay for.I can’t say there aren’t better agents out there as I don’t know, but I would definitely recommend Mann
1/5
TrustpilotLiar agents!!
My personal experience with them and I still with them its shameful!!!I got 2 issue with them!! 1th is the blocked pipes in our bathroom and the water stays in the bath and dosen t drain. We have contacted them to let they know and the send after 1 month the plumber. Know is already 3 month and no one came to fix it!!! When the plumber came said the pips needed to be changed, are to old!!!The whole situation is very frustrating. And on the top of that I ve been trying to contact the maintenance office manager and been getting ignored!!! That is unbelievable, I can not even fix it with my plumber for the contract!! The 2th was the washing machine very old never in my life I have seen something like that!!! Anyway after a 7 month the washing machine died!! WE asked to changed with the new one and always excuse and take time and after 1 month, without resolve this issue I bought the new washing machine by may self without get and money back!!! Its shame!!!
5/5
GoogleI got my first flat through them and it was such a smooth process all because of them. Tilly was sooo wonderful and helpful. They literally did everything for me. I would highly recommend them. You will not have to worry about anything at all! they are that good!
1/5
TrustpilotThe service from Park gate Mann Co was…
The service from Park gate Mann Co was very poor. The member of staff who valued our property set our expectations falsely. She advised we would only be held in our contract with them for 2 months despite not holding to this. We were also promised that she would do other things which never materialised. As soon as they had our business they had very little contact with us after this! Dishonest company to deal with.
2/5
TrustpilotAvoid. Sharks.
Fine during tenancy, not specifically great, but not head-against-wall territory like some agents of the past. The issues, however, came up around release of the deposit. On the day we moved our landlord instructed full release of the deposit following her own inspection. Mann kicked around the email between three or four people for 6 weeks with zero action. I must have called 20+ times and went through the same spiel with different members of staff. Eventually our landlord got involved, shocked Mann had flat out refused to repay nearly £2000. They fairly quickly then expedited things, and it took (only) another ten days to recover the money.I take two things from this:1. Mann prioritises landlords over tenants. As renters you’re considered bottom feeders by this company.2. In this new era of high interest on savings, it’s their policy to sit on your money as long as possible in their bank account, harvesting interest off the combined value of thousands of tenants, which equals millions of pounds. Clever and very, very sneaky.
5/5
GoogleI had such an amazing moving home experience with the Swanley Mann team , Alexia and Emma made the usually stressful process so much easier. Great communication and very helpful would highly recommend.PositiveResponsiveness, Quality, Professionalism
Thank you for your glowing 5* review and recommendation. Kind regards, Lucy, Customer Relations.
2/5
GoogleAbsolutely fantastic service. Helped us every step of the way, answered all our questions quickly and well. Very polite and professional. Did an honest appraisal of the place I rented with pictures. However, after being with them for a year, I would not recommend them, once they have you in for the contract. They ignored us constantly. Would never use them ever again
Thank you for taking the time to leave this feedback, we take all comments seriously and this has been passed on to the Regional Manager to discuss with the branch to see how they can improve for the future. If you would like to go through this in more detail at all, please do email me at review@countrywide.co.uk Kind regards, Lucy, Customer Relations.
1/5
TrustpilotThis company keeps spam calling me…
This company keeps spam calling me asking if i have any properties to sell or let. Literally calling me every day, I have blocked their number. Guy on the phone sounds like a road man too, not exactly a professional impression.
5/5
GoogleFantastic service from start to finish. Would highly recommend Mann estate agents 👍🏼 …
Thank you Kelly Louise for your excellent 5* review and kind words of our dedicated team. It is great to see that you would recommend them. Kind regards, Lucy, Customer Relations.
1/5
TrustpilotAvoid
I went for a property than they not say was a repossession … all damadged than the day to do a offert the value increase of 10.000£ and when I ask for a loot legal Info on the property everyone disappear they only want cash buyer than all they’re company of mortgage contact me to try to move my choice on property 4 time more expensive I not racomande at all. They was not professional at all
1/5
TrustpilotRooooll up Circus is in Town!
Rooooll up! Rooooll up!! the circus is in town! Ashford town! This branch and service is so bad you would think you are being set up on candid camera to test your patience with all the errors.Forgot keys to the house for viewings, got calls to ask for feedback on viewing MY OWN HOUSE, sign placed outside my home when instructed not to for personal reasons.No response to emails , oh and feedback from people who cancelled and feedback a week AHEAD of a viewing! wow crystal balls really do exist! Terrible advert got the description wrong and did not change it and even argued about the lay out of my own home! Avoid them like a disease! two months of hell with them. So Mann.. Your’e Fired!!
1/5
TrustpilotEstate Agent to avoid
Avoid North End branch of this outfit if they refer you to use their Solicitor based 100 miles away, Convey Law Ltd who will pay them an introduction fee, they are useless and will probably leave my tenant who is trying to buy a property homeless. Because this firm of referred solicitor by Mann and Co who have now washed their hands of the situation . It will know doubt leave my tenant will a larger bill.
5/5
Google5 star. Quick and reliable at getting back in touch. Jenancya and Michael are very good
5/5
GoogleAmazing professional staff, friendly, helpful and knowledgeable. Jane and Chantelle kept us up to date on everything to do with our purchase. James found us a brilliant mortgage. They made the first purchase of our home a much easier time.
Thank you for the 5* review and it is great to read that you would purchased your first home and I would like to wish you the very best for the future. Best wishes, Lucy.
5/5
GoogleAs a tenant, I had a very smooth experience dealing with Mann Swanley, from the initial viewing to collecting the keys. Tilly Jackman and Laura Baine are outstanding; they are very professional, friendly, quick to respond, and kept me updated throughout the renting process. I thank both of them and do not hesitate to recommend them to my friends.
Thank you for your superb 5* review and recommendation. Best wishes, Lucy, Customer Relations.
5/5
GoogleVery good service, the staff were very professional and made things seem very easy and problem-free ..they were always easily accessible if i had any queries in regard to the tenancy and made sure things moved along very quickly and problem-free. Very professional, helpful, friendly and approachable people and I am very pleased and happy with the service i had from the people who arranged everything. First class service from very professional and nice people, I would most certainly use their services again and would recommend the company and in particular the staff who arranged everything for me ..highly recommended!PositiveResponsiveness, Quality, Professionalism, Value
It’s really lovely to read another 5* review and recommendation. Many thanks, Lucy, Customer Relations.
1/5
TrustpilotPlease do not even consider using Mann…
Please do not even consider using Mann Countrywide for your property. Mine was completely trashed by a tenant with Mann Countrywide supposedly acting as my managing agents. Even worse, I found that the guarantor, accepted by Mann was an Irish citizen, so I can’t sue for repairs. They are without doubt the most ineffective, uncaring and unprofessional company I’ve ever had the misfortune to work with. Stay clear!
5/5
GoogleJust moved into our new flat, thanks very much for all the help Especially Cole & Maria from the Lettings team
Many thanks for your outstanding 5* review. Best wishes, Lucy, Customer Relations.
5/5
GoogleMy experience with Michael was very good, he is very resourceful and efficient. He made the whole letting process much easier and hassel free.
Many thanks for the great 5* review and your kind words. Best wishes, Lucy, Customer Relations.
5/5
GoogleI been there. Their employees are really friendly and nice with me. I’m looking for single bed room rental. Suggest me good house with reasonable price. But I want to move on jan. They’ve said they find out me in sometime in December. Hopefully I got one single or above bedroom on my budget. Thank you for helping me Jaswanth
Thank you for taking the time to leave us this tremendous 5* review. Kind regards, Lucy, Customer Relations
1/5
TrustpilotPOOR COMMINUCATION AND SERVICE MANN WOOLICH
THIS IS THE WORST SERVICE WE RECEIVED BY A LETTING AGENT. MANN COUNTRY-WIDE LETTING SPECIFICALLY WOOLICH AND MANAGER FAWAZ DA SILVA (LETTINGS MANAGER ) AND MICHEAL IBE (LETTINGS NEGOTIATOR). WE LEFT A DEPOSIT WITH THE AGENCY AND WERE TOLD THAT WE WOULD BE RETURNED OUR DEPOSIT IF THE LANDLORD PULLED OUT OF THE AGREEMENT. WITH A SURPLUS OF EVIDENCE SUPPLIED CONSISTING OF PROOF OF CCJ DISACOSIATION AND PROOF OF AFFORDABILITY. ACCORDING TO HOME-LET THE INFORMATION WE PROVIDED WAS SUFFICIENT ENOUGH HOWEVER MANN COUNTRY IS REFUSING TO SHARE REASONS AS TO WHY THEY DO WANT TO PROCESS OUR APPLICATION ALTHOUGH SHOWING ELIGIBILITY. WE ARE SEEKING A FULL REFUND THAT THEY REFUSE TO GIVE BACK.
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Tell us what you need and we'll put you in touch. Mann Swanley Sales hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Sevenoaks.
