Mann Swanley Sales reviews

★★★★★ 1/5

Trustpilot

Refuse scott from knightswood

Everything was fine until we had mould start to grow in our bedroom and bathroom. I called the estate agent who then sent the most arrogant unprofessional bully from a company called Knightswood, his name was Scott (REFUSE THIS PERSON SHOULD HE COME TO YOU) he tried to just paint over the mould with some old Wikes paint he got from the van. I asked him if the mould should be cleaned first but got told no, the paint he's using kills the mould and paints it in one. On the tub it just said wikes wall and ceilings. I googled it and it says nothing about mould treatment. I challenged him again and he got very angry and told me to get him a sponge and water and he'll wipe it away. I was very scared and got him what he asked for. Although I know this too would not work I was too scared to challenge him. I was glad when he left and will never ask mann to send someone again.

Stacey · 2 May 2026

★★★★★ 5/5

Google

Just wanted to say a big thank you to Jena, the property manager at Mann, who has been fantastic in helping me to fix some issues at my property by organising and selecting all the different contractors that were required for the tasks. Despite all the stresses involved in getting things sorted, her patience, diligence and understanding made it all a bit easier to cope. Well done, Jena, keep up the good work!

Bakhtaur · 8 September 2025

★★★★★ 5/5

Google

Emma has been amazing throughout the whole process, from the viewing to the offer to picking up the keys of our new house. She was very professional but also warm and reassuring. Laura has also been very helpful in the final steps. Thank you for everything!

Agnese · 9 December 2025

★★★★★ 5/5

Trustpilot

Exemplary Customer Service!

I predominantly dealt with Morgan at Mann estate agents whilst searching for a property. I cannot praise her highly enough. Out of all the estate agents I have dealt with over the years (there have been many) she is by far and away one of the most thoughtful and thorough. She went over and above to find properties that suited our needs or that could be turned into what we required. Although we didnt buy a house through Mann Countrywide, Morgan has been on hand to support us through buying a house via modern auction and to act as a sounding board for an impartial opinion on the process.

Camilla · 31 October 2025

★★★★★ 5/5

Trustpilot

I have been working with Morgan Knott…

I have been working with Morgan Knott at Mann Countrywide and have been genuinely impressed by her exceptional service. She has gone above and beyond in helping me search for the right property, always acting with professionalism, outstanding diligence, and a truly friendly manner. Morgan has been proactive at every stage, consistently keeping me updated and doing everything she can to support my requirements. I would highly recommend Morgan to anyone looking for a reliable and dedicated estate agent. Morgan, I'd give you 6 stars if I could!

Thomas · 27 October 2025

★★★★★ 5/5

Google

Laura from the branch in Swanley was great working with me and my Partner . Laura was very informative and has been very good with giving us regular updates and feedback. Emma also has been very informative and understanding with giving us information, these two agents are both highly recommended.

Evans · 18 September 2025

★★★★★ 5/5

Google

I recently had the pleasure meeting with Laura at MANN estate agent in search for rented property and I couldn't be happier with the service I received. From the very beginning, Laura was incredibly professional, attentive, and efficient. She made the entire process of renting a property smooth and stress-free. Laura took the time to understand my needs and preferences, ensuring that I found the perfect place to call home. Her knowledge of the market and keen attention to detail were evident throughout. Any questions I had were promptly answered, and she went above and beyond to ensure I was comfortable and satisfied with my new rental property. I am extremely happy with my rented property and the exceptional service provided by Laura. I highly recommend MANN estate agent and particularly Laura to anyone looking for a seamless and positive renting experience. Thank you, Laura, for your outstanding support and dedication! ---

Sophie · 24 August 2024

★★★★★ 5/5

Google

I cannot express how much the whole team at the MANN Swanley office have helped and guided me through the whole selling and buying experience. The knowledge and professionalism of Shaun and Jayne has been truly outstanding. Denice Richards has been exceptional with her very informative knowledge and mortgage expertise. I could not recommend this team higher.

Dean · 22 June 2025

★★★★★ 5/5

Google

Huge thank you to Taylor Cambden for all of his kindness, patience, hard work and professionalism throughout the process of buying my first home. Without Taylor, I don’t think I’d have got a mortgage offer so quickly, and I’d still have 10000 unanswered questions! As this is my first time buying a property, Taylor even set up a Teams call with me so that we could meet “face to face” and chat through the contents of key documents, rather than talking over the phone or email. I felt so much more confident about everything after that, and I finally started to understand what all the documents meant in lay terms. Taylor has been a HUGE part in buying my first home, and I will never forget how great it has been to have Taylor’s support the past few months. He is a credit to the industry, and I hope to work with him again in the future if and when I need to apply for a new mortgage. Thank you for everything.

Megan · 25 June 2024

★★★★★ 5/5

Google

From the very first phone call to meeting Laura the estate agent it was a complete pleasure . Friendly and professional. From seeing the house to moving in a week later was fast and efficient . I would highly recommend this estate agents and Laura is a lovely lady .

Sarah · 25 June 2025

★★★★★ 5/5

Google

Many thanks to Laura and Emma from Mann. Excellent service from start to finish throughout the whole process of renting my property, giving me expert advice and guidance and finding me a suitable tenant in such a short space of time. Would recommend highly.

Michael · 16 July 2025

★★★★★ 5/5

Google

Please pass all my thanks onto Charlie. As a first time buyer, the slight lack of communication with my first helper at MANN put me slightly on edge. However, when Charlie was then assigned my case, he could not have made my experience more positive. He understood me as a person and helped make me feel completely at ease, and was the most friendly person, like my thousands of questions were never a burden. He sped the process up and kept me in the loop with everything. From reassurance to listening to rants and queries to being a fast, professional salesman when conferring with other parties in the purchase, Charlie is the best.

Lili · 28 November 2023

★★★★★ 1/5

Trustpilot

Charged me a fully managed Service but…

Charged me a fully managed Service but couldnt fulfill the service as had no keys to my property, charged my 10% when it should have been 7%...refunded me after complaint, never visited my property, visited after complaint but never recieved a report. Left them after 1 year had to pay another year upfront as you need to stay with them for 24 months minimum. So ultimately, i paid double for a Tenant find service. Live and learn!

Francis · 20 July 2026

★★★★★ 5/5

Google

Lemme tell you about MY BOI, Tilly Jackman. Picture the scene. Me and my partner are just looking for a wee place for us and the little one, alas, we're consistently discriminated against by letting agents in the area who refuse our situation (shout-out 2023 housing market, you really are something). Upon a might weary I find a little place through mann letting swanley, first thing I do in the morning is call. The phone is picked up and I'm immediately greeted by Tilly, who is just the most professional but also caring person I've spoken to all week. She sets us up immediately with a viewing, and throughout the whole process is in our corner. Supporting us with the best way to communicate with our landlord and making sure we're not surprised by anything along the way. We appreciate the kindness and support during the process of renting, and it was really what me and my partner needed during what was an quite a stressful and upsetting period (again, shout out to the 2023 renting market, you're something). Thank you so much Mann Swanley, but foremost, thank you Tilly, we are so thankful that someone like you is working out there. Tristan and the Fam x

Tristan · 24 October 2023

★★★★★ 5/5

Google

We found a little house through Mann Swanley and it was a wonderful experience. Tilly was in our corner, and advocated for us really well when negotiating with the landlord. We felt looked after and this was what we needed after a few bad experiences with other letting agents. We were even more surprised and delighted to receive a lovely welcome home package from them once we had moved in. It contained samples of cleaning supplies, and that really helped with those first few days of moving in when you don't have what you need yet. Was a lovely touch. Would highly recommend Mann and have already done so to other friends. Thank you Tilly! And thank you Mann.

Ros · 24 October 2023

★★★★★ 5/5

Google

Just a big thank you to Laura at Swanley who has made the whole process for finding new tenants for my property an easy experience. I would highly recommend using them to anyone.

Alan · 16 September 2025

★★★★★ 5/5

Google

Massive praises to Laura and her team! Laura made every step smooth and reassuring, and I can’t be more grateful for all the help and support to move in to such a beautiful home. I would definitely recommend Mann Swanley to anyone looking to buy or rent a property. Thanks very much!

Melissa · 22 January 2025

★★★★★ 5/5

Google

Excellent service provided , special thanks to Emma and Laura who responds so quickly. I am very pleased with the warm welcome from all staff at Swanley! Thank you.

Chinyere · 1 October 2025

★★★★★ 5/5

Trustpilot

I have to give a special shout out to…

I have to give a special shout out to Morgan, she’s been so brilliant at keeping me up to date with my flat purchase. I’m a first time buyer and she’s been so understanding and explains things perfectly if I’m unsure. I can’t thank her enough for sorting things out after the seller was dragging their feet!

Hayleyboi · 31 October 2025

★★★★★ 5/5

Google

The Mortgage advisor Denice Richards is attention to detail, professionalism, and genuine care for finding the best solution for me. I would highly recommend mortgage advisor Denice Richards to anyone looking for mortgage advice or support.

Sen · 24 June 2025

★★★★★ 1/5

Trustpilot

Didn’t turn up for the viewing! Left standing outside with broken leg.

Absolutely unacceptable, my poor mother travelled all the way in an uber with a broken foot, to get a call last minute saying oh sorry I was unaware I had a viewing I’ll be there in 10 mins, my mum stood outside the property to get a call later saying they can’t make it so she was waiting outside with a broken foot and wasted her money on Ubers there and back. Rubbish estate agency.. the cheek to make excuses saying they are very busy, we are all busy! It’s your job!

Alicia · 12 May 2026

★★★★★ 1/5

Trustpilot

Honestly I don´t know where to start

Honestly I don´t know where to start. But after speaking to their Regional manager it all makes sense. First thing they wanted was to get us to speak to their specialist panel of mortgage brokes that can get more deals etc. In contrast to the last estate agents we bought from they wanted a fee up front etc. They were also keen to market our house for us and I asked multiple times to send me a some information oin their fees etc which was avoided 3 or 4 times. We have seen house that has been on the market for overa year, I spoke to the vendors son while at the viewing and he explained they weren´t in a rush and wouldnt need us to have a an offer on our house to accept an offer. I asked him and he said no he was happy because they arent in a rush. We were loking to put anb offer in when a reginal manager i have never spoken to calls up again trying to market our house, I told him I didnt get a good feeling from them and chose another estate agent we had a better experience withg and he went on to bash them for not being able to get photos for 2 weeks. I said the marketing on the other company and the treatment is much better and I was going to use them anyway and he proceeded to send a whstsap message. I get my name is difficult but I am dyslexic and a sales person and I make sure I spell people name correnctly so I mentioned like I said before about trust and I will post the transcript below of teh cinversation.. You make up your minds if you would trust this person running a bussiness.

Ferran · 6 May 2026

★★★★★ 5/5

Trustpilot

Catherine Picard

Catherine Picard, Property Manager from the Sittingbourne Branch is responsive, proactive and pleasure to speak with. Thank you Catherine!

Claire · 2 August 2026

★★★★★ 1/5

Trustpilot

Not recommended

My family had rented a house with Mann agency Gravesend for which paid all the fee in advance including rent and deposit. When it comes to day of moving 14th December 2024, we received a call from jay squire (manager) that we can't take the keys since gas certificate is not in place and there might be gas leaking. He was not even sorry while speaking to us. Since we had paid until 14th December to our current landlord who had already rented the room to someone else who was also coming on same day evening 5pm . Even that person came as well. We were panic because we had no place to go. Our moving van were also rented and ready. My sister who was also moving with us she is heavily pregnant and I already have a 4 year old kid. Due to which we all were panic . We visited the office mann properties, what the staff treated and spoke to us very rudely especially Katie Garrett except sales manager( I am not sure if think his name is Rob ) and one more member of staff i think Dan they were the only one who talked to us nicely. Otherwise Katie totally refused to help us and said she can't manage anyone and left us almost homeless. She even said we should go to council to get a house , do you really think they will give us a house in few hours instead of helping those people who are already in queue since years. Renting manager was also not helpful at all. Eventually Katie told us to go out from the office and told us she will call police which was obviously not a solution for atleast us. They closed the office earlier and locked it inside so we had to sit outside in cold with our kid just in hope that they will do something. But no it was just the worst day of life. Then on Monday 16th December when I visited to the office to take the money back jay told he will not give us our full money back even we were not faulty we were ready to move but they were the one who breached the contract . Even I reviewed on Google for it they deleted it as well which was even not including a single word like violence or abusive or something like that. Which is totally against the uk law as well. Kindly choose the good company if you are really looking for a peaceful experience never go to them

SARABJEET · 16 December 2024