Mann Swanley Sales reviews

★★★★★ 5/5

Google

Laura and her team were excellent, answering questions and dealing with quarries promptly and effectively. The communication was brilliant, I must say It was a good service

Julius · 23 September 2024

★★★★★ 5/5

Google

I had an outstanding experience with Mann Swanley and cannot recommend them highly enough! From the moment I reached out to them, their team demonstrated exceptional professionalism, expertise, and dedication. The entire process, from property search to signing the lease, was seamless and stress-free thanks to their thorough communication and attention to detail. They listened carefully to my needs and preferences, providing a curated list of properties that perfectly matched my criteria. Every interaction with their staff was pleasant and efficient, reflecting their commitment to excellent customer service. What impressed me most was their in-depth knowledge of the local market and their willingness to go above and beyond to ensure I was satisfied. They were always available to answer my questions and provide valuable insights, making me feel confident and well-informed throughout the process. Thank you, Mann Swanley, for making my property search and move-in experience so positive and enjoyable. I am thrilled with my new home and grateful for the exceptional service I received. If you're looking for a reliable and professional letting agency, look no further than Mann Country Wide.

Prasanth · 25 June 2024

★★★★★ 5/5

Google

I and Mirian had a beautiful experience with MANN real estate agency while finding an apartment to let in UK. Tilly and Laura were exceptionally wonderful and good to us.They work tirelessly to see that we achieved our aim.

Kingsley · 28 November 2023

★★★★★ 5/5

Trustpilot

Morgan Knott

I had the pleasure of being assisted by Morgan Knott, and she has been by far the most helpful and supportive person I’ve encountered during the house-hunting process. She is prompt, thorough, and incredibly easy to talk to, which made the entire experience smooth and stress-free. Morgan goes above and beyond to provide clear guidance and support every step of the way. I highly recommend her to anyone looking for a reliable and dedicated estate agent.

Suman · 1 September 2025

★★★★★ 5/5

Google

Great experience using Mann and big thanks to Laura for sorting everything out for us. We would definitely use there services again.

Tom · 2 October 2024

★★★★★ 5/5

Google

Hi there, I was very pleased with Mann Letting agents, I looked at a property with James and I loved it instantly, the process was very quick, very professional, the team of 3 people helped me secure the property and I am now happy to say I am in the property. Thank you so much Kind regards RitaPositiveResponsiveness, Professionalism

Rita · 24 October 2021

★★★★★ 5/5

Google

I saw the sign board on the property, I went for it and the deal was done under 3days of moving into the property. They all wonderful and supportive. Great guys

Adekunle · 11 December 2025

★★★★★ 5/5

Trustpilot

I am writing this review of Morgan…

I am writing this review of Morgan Knott, who is an Estate Agent for Mann Countrywide. Morgan showed me around a property a few months ago, and I thought she was knowledgeable about the market and had good ideas about potential property renovation. She was also a good communicator in my opinion, so I was always clear how likely my bids were to be successful, and what the thoughts of the vendor were. Good job!

Ryan · 15 August 2025

★★★★★ 5/5

Trustpilot

Very good service overall

Very good service overall. The team were professional, friendly, and efficient throughout the process. A mention to the manager, Jamie, who was extremely helpful, approachable, and always happy to answer questions and explain things clearly. Communication was good and any small delays were handled well. Overall, a very positive experience and I would recommend Mann Countrywide.

George · 1 February 2026

★★★★★ 4/5

Google

The experience from the beginning was quite good. Cole was very nice and helped advise me as I was new to renting which helped a lot. However the were some things I didn't quite enjoy such as specifically asking to offer a certain amount first and if rejected, offer a higher amount, but when I arrived it was already bumped to my maximum. On top of that we were incorrectly told that we'd receive the landlords contact details in the contract which was not true, Laura clarified over the phone and apologised for the mistake. Replies to emails can be quite slow so you have to either chase up via email or phone. However when I did receive a reply, generally speaking it was quite good, especially from Laura. She called me a few times to keep me abreast of any updates which I appreciate her being proactive on that. Only issue is sometimes contact on questions can take almost a whole week before a reply is given if you don't manually chase. There were also some miss-communication between staff on what papers I had completed and also the keys weren't cut on the day of moving in... Overall, my experience is that most estate agents aren't that great, they look out for their own self interests, so despite the negatives and things could be better, I would say that they're still better than most! If I could give a more accurate rating, it would be like a 7 out of 10 or 3.5 out of 5 considering the negative points listed above in our experience.

Damon · 24 October 2022

★★★★★ 5/5

Google

I want to thanks Emma, Alexia and Amy for being very helpful through all process helping us to rent a property!!! they were patient, responsive and handled everything in order to get all sorted .... they are very professional, No hassle, drama or delays experienced by their service... 5 stars well deserved!!!PositiveResponsiveness, Quality, Professionalism, Value

Oliver · 24 October 2021

★★★★★ 5/5

Google

MANN helped me find the right home. I was new and they helped throughout the move. Tilly, Michael and Laura were all very supportive and very patient. Thank you guys 👍. All the best! …

Joshi · 24 October 2023

★★★★★ 1/5

Trustpilot

Absolutely disappointed and regretting…

Absolutely disappointed and regretting I chose MANN woolwich , Victoria wasn’t supportive and helpful at all, I rented a house 3 weeks ago, when I went in there was no hot water at all. Been chasing and going to the agency in woolwich every day and until today there is still not hot water in the property. Never ever trust them especially Victoria. I can’t believe that in 21st century I need to use kettle to have shower . Thank you @mannwoolwich

Lina · 28 July 2022

★★★★★ 1/5

Trustpilot

An absolutely dreadful service led by…

An absolutely dreadful service led by incompetent manager(s) who I felt had zero regard for either the sale or the safe keeping of my property.

BW · 25 August 2026

★★★★★ 1/5

Trustpilot

Do not ever use Mann (North End…

Do not ever use Mann (North End especially) this estate agent is without a doubt the worst agent ever!!! Full of lies, bad advice and unprofessional. Avoid at all cost.

MATT · 22 July 2026

★★★★★ 1/5

Trustpilot

Truly Awful Experience

I know that estate agents have a generally bad reputation but Mann & Co South Croydon branch take the biscuit! We dealt with Eve when we were trying to purchase a flat & it was an awful experience! On viewing the flat it looked reasonable inside and we were told all it needed was a lick of paint and there were no major problems but when we got our survey done it indicated that basically the flat is uninhabitable due to damp that is so bad it is a potential health hazard and the owner had tried to cover it up with paint and hardboard so it did look reasonable to lay people like us.What a dirty trick by the owner! Walls were in danger of falling down and there were many other serious problems.I am disgusted that we never had an inkling about the bad state of the flat before the survey due to the cover up job by the owner. I am not saying that Eve or the agents were in any way complicit in the cover up or even aware of it ,nor am I saying she tried to knowingly mislead us about the condition of the property and maybe she was not aware of the bad condition of the flat herself,however,this hardly inspires confidence in the agents and she should have known! If she did know about the condition of the property then I think she was acting illegally in not informing us about all the serious problems ,but of course that would be hard to prove.It is a definite loophole in the law which is ripe for exploitation by dishonest agents. We will never have anything to do with Mann again.It would seem that these agents don’t give a damn about buyers or the condition of a property and just want to rush a sale through so they can get their big fat fee. Buyers beware! They may not be acting illegally but I would question their ethics,or lack of,especially as they had told us there were no serious problems and it is no wonder that estate agents have such a terrible reputation.Also they refused to take the property off the market after the offer had been accepted by the owner which left us in danger of being gazumped.They just don’t seem to care about gazumping.Judging by all the other bad reviews many people have had a terrible experience with Mann & Co and I would advise you to avoid this dodgy bunch like the plague,it was a truly awful experience! There should be laws to protect the buyer and prevent the wasted time and money on solicitor and survey fees when you are forced to pull out of a sale due to a less than honest owner covering up the bad condition of a property which is only revealed by an expensive survey.Agents should be forced to check the condition of a property and inform buyers if there are major problems,unfortunately it seems you can’t rely on some agents to do this (certainly not Mann & Co) and legislation is needed.

David · 9 June 2022

★★★★★ 1/5

Google

Mann is a good agency to get you into the property but to maintain it they are terrible. Any repairs you need done will take months or maybe until your contract is up. You have to call them constantly and feel like you might as well work at mann as you are doing their job. I would recommend landlords to choose another agency to maintain your building and the reputation from tenants about mann are not great due to feeling neglected.

Davon · 24 October 2023

★★★★★ 5/5

Google

Starting off on a platform of being a total stranger to the legislation, Mann letting provided an easy landing for me and my family, The support was complete from the phase of viewing to the contracting, execution of contract and post-settling in, yes, was a unique experience as the package included a cover for lighting and gas, waterworks, council tax and TV subscription package, making it easy and providing the best start for a new home. The follow-up quick-fix and reporting app "Fix-Flo" is second to none promising a follow through all the days of your contract.

Right · 24 October 2023

★★★★★ 1/5

Trustpilot

Stay away from this letting agency

They played with me for over 2 weeks about an apartment in Waterlooville. Had my credit check, provide excellent references from my landlord, kept lying to me telling me that everything will be fine. Complained that my pension amounts were at several dates in the month ( I received several, from US, France and UK sometimes the dates vary from one day) my pension amount were way above and the first time, they could confirm only half of it even though they had my bank statements. Stay away from Mann & Co Countrywide. Countrywide Morgage was one of the bank scandal ( 2007/2008) in the US which led to the subprime and people losing their home.

Josette · 3 May 2022

★★★★★ 1/5

Trustpilot

Awful experience with Mann

Awful experience with Mann. Unfortunately I was the buyer so was unable to escape using this agent. They are bullies and made the whole experience incredibly stressful for me. Tried to manipulate me into using their solicitor, spoke to me like dirt on phone calls, told me they were 'bored' of the situation I was in when the seller and I had a disagreement about something that was broken in the property and I wasn't being allowed entry to make sure it was fixed before completing, and delayed the process by taking weeks to book in viewings as they would forget to call me with available days. I will never use Mann and would be put off buying a property who are using them

Catherine · 8 April 2025

★★★★★ 5/5

Google

Laura has been incredibly helpful and professional throughout the entire letting process. Her communication is prompt, clear, and supportive every step of the way. A pleasure to work with, highly recommend!

Ahmed · 6 April 2025

★★★★★ 1/5

Trustpilot

DO NOT USE MANN CHATHAM BRANCH! USE ACORN INSTEAD

I was with Purple bricks which turned out to be a nightmare. So I switched to Mann to sell my property in Blockmakers Court, hoping for a professional sale and support. I was not getting much viewing. I decided to do a renovation in the property to help improve interest and viewing. I then requested for new photos of the newly renovated property to be taken.

No · 2 September 2025

★★★★★ 5/5

Trustpilot

Highly recommend Mann Estate Agents for…

Highly recommend Mann Estate Agents for selling your house, especially the Beckenham Branch, they were brilliant. After a valuation where they actually listened to us and took our needs into consideration, they organised 10 viewings for the 1st Saturday, and another 8 on the following Tuesday, and only brought qualified buyers. That was it, only 2 viewing days and we got 2 offers. Highly recommend them.They also helped keep the sale moving forward right up to exchanging and completion, making sure we knew if anything was slipping and needed to be chased.Will definitely only go through them again.

Hugh · 10 December 2021

★★★★★ 5/5

Google

Recently started renting a property through Mann Swanley. Tilly and Laura were so helpful and made the process so much smoother. Would definitely recommend to anyone looking to buy/sell/rent

Millie · 24 October 2023