Mann Swanley Sales reviews

★★★★★ 5/5

Google

Laura from man has been amazing. From the enquiry to securing the property was less than 24 hours. She persevered through us having some trouble with the referencing and didn’t make us feel like we were too much trouble. And the icing on the cake was the little moving in box that we got with some lovely wash stuff, tea and vouchers. Thank you so much for you help. We love our little house.

Katie · 17 May 2025

★★★★★ 5/5

Google

The Mann Lettings team in Swanley are highly knowledgeable of the industry and did a great job in finding a tenant. Everything was excellently communicated on a professional basis and the all round service is well organised, proactive and very easy to work with. Thank you so much.PositiveProfessionalism

James · 24 October 2021

★★★★★ 5/5

Google

Kudos to Laura and Tilly who have done a fantastic job handling our move. Communication was excellent, friendly and professional, and the process was very straightforward. Also these guys are not like some lettings agents where they stop caring as soon as they have a signature - we had a couple of minor snags upon moving in, and Laura dealt with them very quickly and really showed she cared. Would recommend. Adie Rose

Equinerds · 28 December 2023

★★★★★ 1/5

Trustpilot

Where do I even start…

if I could give 0 stars I really would because my experience with Mann Lettings was ABYSMAL from the very beginning. The first time we asked to view the property, we arranged a viewing but when we arrived at the property to view it nobody from the letting agency was there. When we called up, we discovered that the letting agency had confused our booking with another client who had cancelled their booking. We therefore had to view the property with the tenant and no letting agent. Please bear in mind that all the tenants personal belongings were still in the property when we viewed it. We decided that we actually did like the property and we would like to move into this house, so we followed all the normal procedure signed all the contracts paid the holding deposit only to then be told that we wouldn’t be able to move into the property on the given date because the tenants who were in the property were delayed moving out. Fair enough I guess, as this is not their fault. However the way that this was handled was very poor. Communication was POOR, We kept getting moving dates and then those dates being retracted without telling us why this was happening. They weren’t very helpful or caring of our situation at all. Overall we ended up waiting almost 2 months for this property. So after two months of waiting we wanted to view the property empty before we moved into the house as we had generally forgotten exactly what the house looked like. The letting agency basically told us that this was not possible as they would receive the keys at night on the day before we moved in. On the moving day when we arrived at the property there was so many issues: the faucet in the kitchen was leaking, there was a crack in the wall, there was mould along the skirting board, and the manager of the flat (who was the landlords father) was very patronising, condescending and out right rude. We were trying to resolve the issues at hand without arguing or being a nuisance but the manager did not want to hear it and wouldn’t even consider compromise. Eventually the actual landlord arrived, who was a little more understanding and easier to communicate with, but at this point we were really at our wits end. We also discovered from the landlord that they had offered the letting agent a week in between the last tenant moving out and us moving in, in order to give time for us to view the property empty and sort out any issues that needed to be sorted before we moved in. The letting agent told the landlord that we would not want this week because we “wanted to move in asap” which was untrue. The letting agent failed to communicate that the landlord was willing to give a week before we move in, and this was frustrating as this is something that we would have been interested in. About an hour and a half after collecting the keys to the property we decided to terminate our contract due to negligence, slack, poor communication, and general bad service. I DO NOT recommend to use this letting agent, but if you do, good luck :(

Jade · 23 July 2021

★★★★★ 5/5

Google

James Calnan made our moving experience go so smoothly. He has been very proactive and has answered all questions quickly. I am very happy with my experience - thank you James! I would defiantly recommend.PositiveResponsiveness, Quality, Professionalism, Value

Anastasia · 24 October 2022

★★★★★ 5/5

Google

A great viewing with Avnish - he was friendly and very knowledgeable about the property, and answered all of the questions we had.

Matthew · 2 November 2025

★★★★★ 5/5

Google

Thank you for going out of the way to help me here (Alexia). I continue to be impressed with such an amazing job Amy is doing when recruiting her team - level of service from this branch top notch - well done!

Rizwan · 9 February 2022

★★★★★ 1/5

Trustpilot

Do not rent your property out through these clowns!!

Just move anyone in. Arrogant and have no knowledge at all about Lettings. Reported issues regards to the tenants twice with Etienne is the Ashford branch and he’s exact words were I know the property so they shouldn’t be doing it and leave it with him will be resolved. Nothing done and got worse. Wrote an email to the manager nothing back . Sent a complaint and got a reply but the reply was clearly cut and paste as it was asking me questions that if they read the email wouldn’t need to be asked. Absolute jokers. Do not use they do not care about the property or the people who live next to who they move in.

Andrew · 29 December 2020

★★★★★ 5/5

Trustpilot

Highly recommended as a friendly, approachable and professional agency

Mann Waterlooville have recently sold my BTL property during Covid.After a bumpy start where the valuation was over optimistic (I said at the time I thought it was too high) the property sold after I reduced the price twice in 2 weeks. I developed a really good rapport with Di Furmedge, who wasn't my initial contact.Once the offer was accepted Di kept the ball in the air through the rest of the process, relentlessly pursuing both sets of solicitors and the buyer to ensure all the paperwork came together and kept communication open throughout. Katie too kept in touch and they were both extremely flexible, professional and thorough. Nothing was too much trouble.I opted to use Mann Countrywide panel of solicitors, and was initially a bit concerned as this was an Online portal - this proved to be an extremely good move. Everything was uploaded and viewable in the documents area, there was a great timeline to follow progress and a nice messaging centre for any questions or queries, manned by real people, not robots!The entire process from instruction to completion took a week under 4 months.An excellent outcome more especially during these really awkward trying times. Viewings were never refused nor a problem.Highly recommended as a friendly, approachable and professional agency.

Kay · 17 November 2020

★★★★★ 5/5

Google

Laura and Tilly were lovely and very helpful throughout our letting process. Made the whole thing a pleasure

Karen · 26 February 2024

★★★★★ 5/5

Google

Emma, Alexia and Amy were wonderful with all their assistance in helping us to rent our new home. They kept us up to date with all that was happening, and even helped us with our contents insurance. An outstanding service.PositiveResponsiveness, Quality, Professionalism, Value

Paul · 24 October 2021

★★★★★ 1/5

Trustpilot

Shame you can't give no stars

Shame you can't give no stars. Our tenancy through them was a nightmare from start to finish. The staff are inexperienced and naive, & lost us a tenancy due to inflexibility. The tenant they did gain left after 4 months with zero notice, it took 6 months to get the deposit back, as rent owing, us chasing at every step. At which point they had the cheek to deduct £78 for a tax service we have no need of and which is for the financial year after we left them. There was also damage done but not enough deposit to cover it. Having read a comment by a previous landlord, we agree, I'm not sure that Manns tenant checks are worth anything at all.

Teresa · 16 September 2020

★★★★★ 5/5

Google

Tilly was very helpful, great customer service, always has amazing communication with keeping in touch with me for new properties on the market!

Rachel · 24 October 2023

★★★★★ 5/5

Google

Shelly at the Swanley branch is absolutely brilliant at her job . She is not only focused on making the customers get the right information on the sale of your home , she invests time , kindness and understanding of people’s needs . She has made us as a family feel relaxed and happy with any decisions we have needed to make . What an asset you are to Mann .

Larisa · 24 October 2023

★★★★★ 5/5

Google

The Mann team was very helpful and friendly, gave clear instructions and was there to support if anything was needed.

Ronelia · 2 November 2025

★★★★★ 4/5

Google

Great support and information from Tilly and her team from the start of the process right up until the move in day.

Ryan · 24 October 2023

★★★★★ 1/5

Google

Really disappointed with this estate agent, we offered on a house and after almost 2 weeks, we still have not received any communication to state if our offer has been submitted or rejected despite explicitly requesting updates on several occasions both on the phone and via email. Wouldn’t go near them with a barge pole if i was selling a property and would approach with caution as a buyer.

Donna · 10 November 2023

★★★★★ 5/5

Google

Shaun, Layla and Jane at Mann were very helpful and made the sale of my home a good experience. Thank you.

Rosemary · 14 October 2025

★★★★★ 1/5

Trustpilot

Ripped off £400

Having left the property much cleaner than it was when we moved in Mann Countrywide sent us a bill to professionally clean the house at a charge of £400. The fact the house was not professionally cleaned when we moved in and was in fact filthy and all confirmed by the leaving property report, was not mentioned. We will be following this up. There is nothing good written about this agency on this reputable site. Good luck! The ridiculous quote to clean was from "After Five Cleaning", Forest Hill.

JS · 29 February 2020

★★★★★ 1/5

Google

Really disappointed with this estate agent, we offered on a house and after almost 2 weeks, we still have not received any communication to state if our offer has been submitted or rejected despite explicitly requesting updates on several occasions both on the phone and via email. Wouldn’t go near them with a barge pole if i was selling a property and would approach with caution as a buyer.

SI · 24 October 2023

★★★★★ 1/5

Trustpilot

IF BUYING A HOUSE? AVOID IF RENTING? AVOID IF NEEDING THE TOILET! GO THERE!

AVOID! If you value your timeAVOID!! If your value your dignityAVOID!!! If you value your moneyI went to see a flat down in Northfleet and the agent refused to take an official offer to the vendor as I didn't have an AIP. Fair Enough.Then I get spammed with voice mails and texts demanding to call them back. I called them back and I explained; There is no point me applying for an AIP if you haven't accepted my offer. As far as I know I can turn up to your premises with an AIP as requested for the offer amount and you can turn around and say SORRY vendor found a better offer from a different buyer. WASTE OF AIP.Anyhow, they finally gave in and said that they accepted my offer and to take out the AIP.I then spoke to my mortgage adviser and got the AIP and as I was driving to work I received a text message saying "vendor has decided to take another buyers offer".What kind of scum do you have to be to waste someone's time effort and money!?TRASHY company, I will never do business with them again and you shouldn't either!

NITRO · 20 August 2019

★★★★★ 5/5

Google

Rebecca was amazing with selling my property. Her professionalism and dedication is second to none. With Rebecca on your side with buying or selling you won’t go wrong.PositiveResponsiveness, Quality, Professionalism, Value

Paulohill · 24 October 2022

★★★★★ 5/5

Google

Thank you to the team at Mann Estate and Letting Agents Swanley for a very smooth transaction. I cannot recommend them enough! And a very BIG thank you to Elle for making the whole letting process look like a piece of cake :)

Lucky · 24 October 2020

★★★★★ 5/5

Trustpilot

GRAVESEND branch

GRAVESEND branch I’ve just sold flat in Northfleet and wanted to say I was happy with the service I received. I had a valuation done by both Ashlee and Lee Mellet as I had initially intended to sell earlier than I did. I found them both to be impressive and knowledgeable, and they were the clear winners out of the other agents I had round (well, joint first, but the other agent sent one person both times, so I knew that Mann had two people I trusted!). More importantly, I received an offer £2,000 more than my top range that I thought I might achieve. And the buyer had offered £4,000 less than this, but Ashlee was able to get the offer increased.Ryan who conducted my viewings was better than I had expected, being so young. Probably wrong to think that way I know. They were competitively priced for the service I received and I’m pleased I chose them. I’m glad I didn’t go with an online agent as I would likely have done the viewings myself and agreed a much lower price than Mann got for me. Some agents prices are ridiculously high, but I do feel you get what you pay for.I can’t say there aren’t better agents out there as I don’t know, but I would definitely recommend Mann

Gary · 22 June 2018