Every review we hold for the Sevenoaks office, from every platform, shown as written. First names only.
★★★★★ 1/5
TrustpilotLiar agents!!
My personal experience with them and I still with them its shameful!!!I got 2 issue with them!! 1th is the blocked pipes in our bathroom and the water stays in the bath and dosen t drain. We have contacted them to let they know and the send after 1 month the plumber. Know is already 3 month and no one came to fix it!!! When the plumber came said the pips needed to be changed, are to old!!!The whole situation is very frustrating. And on the top of that I ve been trying to contact the maintenance office manager and been getting ignored!!! That is unbelievable, I can not even fix it with my plumber for the contract!! The 2th was the washing machine very old never in my life I have seen something like that!!! Anyway after a 7 month the washing machine died!! WE asked to changed with the new one and always excuse and take time and after 1 month, without resolve this issue I bought the new washing machine by may self without get and money back!!! Its shame!!!
Michele · 24 April 2018
★★★★★ 5/5
GoogleI got my first flat through them and it was such a smooth process all because of them. Tilly was sooo wonderful and helpful. They literally did everything for me. I would highly recommend them. You will not have to worry about anything at all! they are that good!
Alisha · 24 October 2023
★★★★★ 1/5
TrustpilotThe service from Park gate Mann Co was…
The service from Park gate Mann Co was very poor. The member of staff who valued our property set our expectations falsely. She advised we would only be held in our contract with them for 2 months despite not holding to this. We were also promised that she would do other things which never materialised. As soon as they had our business they had very little contact with us after this! Dishonest company to deal with.
Gail · 19 November 2024
★★★★★ 2/5
TrustpilotAvoid. Sharks.
Fine during tenancy, not specifically great, but not head-against-wall territory like some agents of the past. The issues, however, came up around release of the deposit. On the day we moved our landlord instructed full release of the deposit following her own inspection. Mann kicked around the email between three or four people for 6 weeks with zero action. I must have called 20+ times and went through the same spiel with different members of staff. Eventually our landlord got involved, shocked Mann had flat out refused to repay nearly £2000. They fairly quickly then expedited things, and it took (only) another ten days to recover the money.I take two things from this:1. Mann prioritises landlords over tenants. As renters you’re considered bottom feeders by this company.2. In this new era of high interest on savings, it’s their policy to sit on your money as long as possible in their bank account, harvesting interest off the combined value of thousands of tenants, which equals millions of pounds. Clever and very, very sneaky.
HJ · 28 August 2024
★★★★★ 5/5
GoogleI had such an amazing moving home experience with the Swanley Mann team , Alexia and Emma made the usually stressful process so much easier. Great communication and very helpful would highly recommend.PositiveResponsiveness, Quality, Professionalism
Kevin · 24 October 2021
Agent replied · 23 October 2024
Thank you for your glowing 5* review and recommendation. Kind regards, Lucy, Customer Relations.
★★★★★ 2/5
GoogleAbsolutely fantastic service. Helped us every step of the way, answered all our questions quickly and well. Very polite and professional. Did an honest appraisal of the place I rented with pictures. However, after being with them for a year, I would not recommend them, once they have you in for the contract. They ignored us constantly. Would never use them ever again
Linda · 24 October 2023
Agent replied · 23 October 2024
Thank you for taking the time to leave this feedback, we take all comments seriously and this has been passed on to the Regional Manager to discuss with the branch to see how they can improve for the future. If you would like to go through this in more detail at all, please do email me at review@countrywide.co.uk Kind regards, Lucy, Customer Relations.
★★★★★ 1/5
TrustpilotThis company keeps spam calling me…
This company keeps spam calling me asking if i have any properties to sell or let. Literally calling me every day, I have blocked their number. Guy on the phone sounds like a road man too, not exactly a professional impression.
T_A_G · 27 November 2025
★★★★★ 1/5
TrustpilotAvoid
I went for a property than they not say was a repossession … all damadged than the day to do a offert the value increase of 10.000£ and when I ask for a loot legal Info on the property everyone disappear they only want cash buyer than all they’re company of mortgage contact me to try to move my choice on property 4 time more expensive I not racomande at all. They was not professional at all
Ivan · 17 September 2024
★★★★★ 1/5
TrustpilotRooooll up Circus is in Town!
Rooooll up! Rooooll up!! the circus is in town! Ashford town! This branch and service is so bad you would think you are being set up on candid camera to test your patience with all the errors.Forgot keys to the house for viewings, got calls to ask for feedback on viewing MY OWN HOUSE, sign placed outside my home when instructed not to for personal reasons.No response to emails , oh and feedback from people who cancelled and feedback a week AHEAD of a viewing! wow crystal balls really do exist! Terrible advert got the description wrong and did not change it and even argued about the lay out of my own home! Avoid them like a disease! two months of hell with them. So Mann.. Your’e Fired!!
Miss · 25 July 2024
★★★★★ 1/5
TrustpilotEstate Agent to avoid
Avoid North End branch of this outfit if they refer you to use their Solicitor based 100 miles away, Convey Law Ltd who will pay them an introduction fee, they are useless and will probably leave my tenant who is trying to buy a property homeless. Because this firm of referred solicitor by Mann and Co who have now washed their hands of the situation . It will know doubt leave my tenant will a larger bill.
SJ · 3 September 2024
★★★★★ 5/5
GoogleAmazing professional staff, friendly, helpful and knowledgeable. Jane and Chantelle kept us up to date on everything to do with our purchase. James found us a brilliant mortgage. They made the first purchase of our home a much easier time.
Lorraine · 25 October 2019
Agent replied · 23 October 2024
Thank you for the 5* review and it is great to read that you would purchased your first home and I would like to wish you the very best for the future. Best wishes, Lucy.
★★★★★ 5/5
GoogleAs a tenant, I had a very smooth experience dealing with Mann Swanley, from the initial viewing to collecting the keys. Tilly Jackman and Laura Baine are outstanding; they are very professional, friendly, quick to respond, and kept me updated throughout the renting process. I thank both of them and do not hesitate to recommend them to my friends.
Mohan · 28 November 2023
Agent replied · 23 October 2024
Thank you for your superb 5* review and recommendation. Best wishes, Lucy, Customer Relations.
★★★★★ 1/5
TrustpilotAs a private tenant I cannot recommend…
As a private tenant I cannot recommend any lettings through Mann Countrywide.
Michael · 3 July 2026
★★★★★ 5/5
GoogleVery good service, the staff were very professional and made things seem very easy and problem-free ..they were always easily accessible if i had any queries in regard to the tenancy and made sure things moved along very quickly and problem-free. Very professional, helpful, friendly and approachable people and I am very pleased and happy with the service i had from the people who arranged everything. First class service from very professional and nice people, I would most certainly use their services again and would recommend the company and in particular the staff who arranged everything for me ..highly recommended!PositiveResponsiveness, Quality, Professionalism, Value
Bringdownthezog · 24 October 2021
Agent replied · 23 October 2024
It’s really lovely to read another 5* review and recommendation. Many thanks, Lucy, Customer Relations.
★★★★★ 1/5
TrustpilotPlease do not even consider using Mann…
Please do not even consider using Mann Countrywide for your property. Mine was completely trashed by a tenant with Mann Countrywide supposedly acting as my managing agents. Even worse, I found that the guarantor, accepted by Mann was an Irish citizen, so I can’t sue for repairs. They are without doubt the most ineffective, uncaring and unprofessional company I’ve ever had the misfortune to work with. Stay clear!
Joanne · 18 December 2020
★★★★★ 1/5
TrustpilotPOOR COMMINUCATION AND SERVICE MANN WOOLICH
THIS IS THE WORST SERVICE WE RECEIVED BY A LETTING AGENT. MANN COUNTRY-WIDE LETTING SPECIFICALLY WOOLICH AND MANAGER FAWAZ DA SILVA (LETTINGS MANAGER ) AND MICHEAL IBE (LETTINGS NEGOTIATOR). WE LEFT A DEPOSIT WITH THE AGENCY AND WERE TOLD THAT WE WOULD BE RETURNED OUR DEPOSIT IF THE LANDLORD PULLED OUT OF THE AGREEMENT. WITH A SURPLUS OF EVIDENCE SUPPLIED CONSISTING OF PROOF OF CCJ DISACOSIATION AND PROOF OF AFFORDABILITY. ACCORDING TO HOME-LET THE INFORMATION WE PROVIDED WAS SUFFICIENT ENOUGH HOWEVER MANN COUNTRY IS REFUSING TO SHARE REASONS AS TO WHY THEY DO WANT TO PROCESS OUR APPLICATION ALTHOUGH SHOWING ELIGIBILITY. WE ARE SEEKING A FULL REFUND THAT THEY REFUSE TO GIVE BACK.
Sophia · 28 June 2024
★★★★★ 5/5
GoogleI been there. Their employees are really friendly and nice with me. I’m looking for single bed room rental. Suggest me good house with reasonable price.
But I want to move on jan. They’ve said they find out me in sometime in December.
Hopefully I got one single or above bedroom on my budget. Thank you for helping me
Jaswanth
KJaswanth · 24 October 2023
Agent replied · 23 October 2024
Thank you for taking the time to leave us this tremendous 5* review. Kind regards, Lucy, Customer Relations
★★★★★ 5/5
GoogleJust moved into our new flat, thanks very much for all the help Especially Cole & Maria from the Lettings team
Marta · 9 February 2023
Agent replied · 8 February 2025
Many thanks for your outstanding 5* review. Best wishes, Lucy, Customer Relations.
★★★★★ 5/5
GoogleMy experience with Michael was very good, he is very resourceful and efficient. He made the whole letting process much easier and hassel free.
Jessie · 24 October 2022
Agent replied · 23 October 2024
Many thanks for the great 5* review and your kind words. Best wishes, Lucy, Customer Relations.
★★★★★ 5/5
TrustpilotLaura and the team at the Locks Heath…
Laura and the team at the Locks Heath branch were amazing from start to finish of our purchase. They kept in close contact throughout the whole process of purchasing, moving house is always a stressful process but the team eased that pressure.
Melanie · 5 December 2023
★★★★★ 1/5
TrustpilotPoor communication and mismanagement of flat
Dealing with this estate agent was an absolute nightmare. The complaints department was no help at all, with everyone giving me different information. I never wanted to become a landlord; I only did it because I couldn't sell my flat when I needed to move. The letting agent assured me they would take excellent care of my property, but that was far from the truth.They found a tenant with antisocial behavior, resulting in numerous complaints from the estate management about the tenant smoking weed and playing loud music at night. The letting agent did nothing to address these issues. They failed to inform me of damages and didn't chase the rent, which was consistently late. I had to follow up with them every month. Despite paying a full service fee, all they did was collect money.They misled me throughout the process. On the day the tenant was moving out, they called to say they had forgotten to send me the notice the previous month. They also wrongly deducted money for a rental extension, which I would never have agreed to if I had known the tenant was leaving. To make matters worse, the same agency helped this problematic tenant find a new flat, despite knowing about the complaints, late payments, damages, and unpaid rent.The complaints department was no better, merely covering for themselves instead of taking responsibility. Avoid this estate agent at all costs.
Adrienn · 16 May 2024
★★★★★ 4/5
GoogleJulie Button of Mann Countrywide has been of great help in sorting out the issues with my house. She has been very spot on, highly dedicated to her job and displays a high level of professionalism. She is simply amazing.
Sanotowel · 25 October 2017
Agent replied · 23 October 2024
Thank you for the great review. I am happy to hear you received very good service from Julie at Mann, Swanley branch. However if you would like to give us further feedback as to how we could have made this a 5 star experience for you please contact us via email at review@countrywide.co.uk. Many thanks,Sarah
★★★★★ 5/5
GoogleAlexia has been excellent throughout the procedure of letting my property. She has kept me informed throughout and the tenants move in went very well. Thank you AlexiaPositiveResponsiveness, Professionalism
Linda · 24 October 2021
Agent replied · 23 October 2024
Fantastic to read such wonderful comments and thank you for your 5* review! Best wishes, Scott @ Customer Relations
★★★★★ 5/5
GoogleExcellent services and very professional,
Friendly and understanding with regards to all moving issues
Alan · 6 August 2025
Agent replied · 8 October 2025
"Thank you for your kind words! Our top priority is providing excellent service and a professional experience for our clients. We're glad to hear we were able to make your move stress-free. We appreciate your support!" #HappyCustomer #ProfessionalService
Kind regards, Lucy, Customer Feedback and Support Team
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
