Trusted Agent profile · Sevenoaks
★★★★★
422 reviews across 2 platforms
1 Manse Parade, London Road, Swanley, BR8 8DA, Sevenoaks, BR8 8DA
Mann's office in Sevenoaks, at 1 Manse Parade, is rated 3.5 out of 5 across 422 reviews on two platforms, including 199 Google reviews rated 4.7.
Every review we hold for the Sevenoaks office, from every platform, shown as written. First names only.
1/5
TrustpilotUntrustworthy
Untrustworthy - agent didn’t turn up for viewings, agent doesn’t try to sell property instead advises buyers not to put an offer in, difficult to contact even in working hours, bad mouths other estate agents, would highly recommend avoiding Mann if you are either selling or trying to buy
5/5
GoogleI've found my new home through the Swanley branch, which couldn't have been more fantastic! Amy, Emma and Alexia completely understood my needs, listened and worked with me closely to ensure that I moved in smoothly. No hassle, drama or delays experienced by their service. Highly recommended and they'll be my go-to agent from now on!
Thank you for taking the time to leave us your 5* review and recommendation! I will make sure your comments reach our local team and Regional director. Kind regards, Lucy, Customer Relations
5/5
GoogleWe are happy to rent through Mann. Especially I would like to say big thank you to Sarah and Amy! they helped a lot in finding the right place for us. if we have any queries or need any help, they are there to help! thank you for looking after your clients!
5/5
GoogleFantastic service from start to finish. Would highly recommend Mann estate agents 👍🏼 …
Thank you Kelly Louise for your excellent 5* review and kind words of our dedicated team. It is great to see that you would recommend them. Kind regards, Lucy, Customer Relations.
4/5
GoogleI would like to thank Jayne for successfully achieving my aim of moving away from Swanley.
Hi Nick, thank you for this 4 star review for Jayne and the team at Mann in Swanley. Kind Regards, Maryjane.
5/5
GoogleI had very pleasant experience dealing with Mann Swanley office. Tilly, Laura B. and Laura G. are very professional, responsive and kept me updated throughout the renting process. My sincere thanks to all of you.
Many thanks for your outstanding 5* review. Best wishes, Lucy, Customer Relations.
1/5
TrustpilotUnprofessional and unethical
I called the agent and I was proposed to buy off plan without showing you anything but pictures. They dont even have a show home!!! I told them I dont understand how I can buy anything for 400K without even seeing a showhome. And they just explained that this how hot is the market now. On the other side they claim they have been inside and the apartments are very nice. I think this is unprofessional and unethical.I don't think they actually care about the customer.
1/5
Trustpilotdisappointed and costly mistake for me
Initial conversation with Catford branch was very good so gave them my flat to let. Never again. Appalling photos put up on rightmove which did not market a victorian conversion flat with garden in a conservation area at all. Consequently, poor viewings in a fast moving dynamic market. Mann did correct this but I lost valuable time which ultimately cost me rent money. Original letting contract was returned by me twice with basic mistakes and the new tenancy agreement has been sent back twice because Mann cannot get the names of landlord correct. It looks like it won't be ready in time for the agreed start date so I will lose more rent.Mann don't seem to understand the basics of letting and have lots of young, inexperienced staff who are not being supervised by managers. When someone is on leave - no one else can get the job done.Hugely disappointed and costly mistake for me
4/5
GoogleMann Countrywide have been looking after my property and tenants for over three years. I am very satisfied with the service I receive, especially from Amy and Chloe at the branch and Piara at the Countrywide Property Maintenance Centre. Staff at the branch are friendly and efficient. I am also pleased with the proactive approach adopted by my current Property Manager.
Hello Tim, many thanks for your fantastic 5* review. I am delighted to read the service you received from Bairstow Eves in particular Amy and Chloe was friendly and efficient. Best wishes, Lucy.
2/5
TrustpilotI'm extremely disappointed after moving…
I'm extremely disappointed after moving into the property in Chatham. We were assured it had been freshly painted and professionally cleaned, but that’s clearly not the case.
5/5
GoogleI worked along side Amy and Sarah when looking for a property. I have to say they have excellent care and commitment. They helped me quickly find a home, and now i'm all settled and i couldn't be happier! Thanks to Amy and Sarah for making this possible!!
1/5
TrustpilotDeceptive pictures and lies on listings
I am currently moving home and chose to view a property with Mann Countrywide in Woolwich based on my criteria seemingly being met on my Rightmove search. The images did not include the front of the property which I now know to be a red flag. When greeted by the estate agent, Catherine, at the property I explained that the property had been incorrectly listed online but she did not seem surprised (regular practice?) or even apologetic at the fact I had made a wasted journey due to the misrepresentation. I advised her I was only interested in semi detached properties so would not be continuing with the viewing, to which she replied “if it’s just you and no one else, can I ask why you’re only looking at semi detached homes?” As if extra occupants makes me eligible for side access to my garden Catherine! No one contacted me afterwards for feedback or clarification and as a result of Catherine Melder's attitude, I certainly will not be using Mann in the future. It's a shame as my mum had used them in the past when purchasing and had good things to say but it seems that times have changed.
1/5
TrustpilotAVOID!!! - ZERO STARS!!!
AVOID!!!! - ZERO STARS!!! We had the misfortune of dealing with the Waterlooville branch who wilfully let us an unsafe property, blamed everyone (including us) for their own failings, and refused to accept any liability. The UK has gas safety regulations for a reason. As a new tenant, we had every right to expect a safe home. But no. What we got was a load of paperwork claiming our home was safe and a boiler that wasn’t attached to the flue. They even sent us a photograph of the detached flue and argued it was safe!!Apparently, according to their office, carbon monoxide is not a danger! ??? They actually for real?!Our lives and the life of a 5 year old meant nothing to them. It took them over a month to fix the boiler, most notably with a vile attitude. If you value your life, AVOID this inhumane and despicable company. If you wish to die due to someone’s incompetence, let a property from Mann.
5/5
GoogleAmy and Piara were very professional, polite and helpful. Thank you
Many thanks Peter for the wonderful 5* review. Best wishes, Lucy
5/5
GoogleExcellent service, went above and beyond to get us a new home. Lovely house warming gift to top it off. I would highly recommend them to anyone looking for a new home.
Many thanks for the great recommendation, 5* review and your kind words. Best wishes, Lucy, Customer Relations.
1/5
TrustpilotHarassment
Calling me multiple times a day and not taking no for an answer is harassment. I have kindly asked you to remove me from your database and never contact me again, please respect my wishes. Anymore calls, I will report your business An email has been sent via your contact page
5/5
GoogleTilley & Laura at Mann& Co Swanley Have been organised, extremely helpful and efficient we would recommend them to all our friends & family Kind Regards Caroline,Isabella & Matthew x
Many thanks for the fantastic recommendation and 5* review. Kind regards, Lucy, Customer Relations.
5/5
GoogleGary was great. He valued my property and had it on the market straight away. I had a choice of tenants. The whole process was smooth. A year later and Gary has arranged a rent increase with my tenant for me. Fantastic. Would definitely use him again.
1/5
TrustpilotWhat does it take to unsubscribe from Mann??
Despite specifically advising I was only interested in a specific property & did not want to receive speculative emails I now receive them on a regular basis from Mann Countrywide, Totton in this case.
1/5
TrustpilotDisgraceful Service
Well what can you say about this company. We rented out a property through them expecting a great service. They inspected an immaculate property with everything in place. Somehow whilst they were charging us for the upkeep and property checks our tenant's managed to remove all plants, trees, shrubs and two 8' x 6' garden sheds and paint every room in the house without their knowledge. And guess what its our fault/problem. Would not trust them to manage anything. By the way I am scoring them one star as I couldn't select no stars. Avoid at all costs because it will cost you. You have been warned
1/5
TrustpilotFrom a tenants perspective
From a tenants perspective: Mann have been hopeless from start to finish. Agents make you feel like everything you do is wrong and their favourite thing to do is threaten financial penalties for asking them to do the most basic of tasks. Every correspondence is rude and condescending.They arranged for our landlord to attend our property with NO NOTICE not once, not twice, but THREE TIMES during our tenancy. We've tried several times to lodge complaints but we're not even sure anyone submitted them.No one seems to know each other's job in the office and we've been without vital appliances upwards of ten weeks at a time. I once phoned and was spoken to in the most disgusting, dismissive tone which was blatantly based in sexism. The classic "I'm just going to speak over you, make your problems seem insignificant and demand I know best regardless". Awful service, they just take the money and do less than minimal work. Don't be fooled by good google reviews, they pay new tenants £20 for writing a 5* review on moving into a property. Lazy and discriminative. I hope they are investigated very soon.
1/5
GoogleAwful would not use the estate agent purely out of principal. Jane in sales is particularly rude and not a helpful happy sales agent that you would expect. Worst of all don’t ask her questions as she will give you a sarcastic answer! Think she should consider a job where she doesn’t have to deal with the public
I am sorry to hear that this was your experience but I would like to thank you for taking the time to leave us this feedback. If you would like to go into more detail about the concerns you have raised then please email me at review@countrywide.co.uk Kind regards, Tracey.
5/5
Googlei found Shannon from the Swanley branch very helpful & polite. she was repeatedly punctual during viewings and was very professional in her approach. Shannon managed to find me several properties and in the end found the perfect property which fit all my criteria especially in my requirements where cleanliness is key And i appreciate Shannon due diligence.
Many thanks for your great 5* review of your experience with Mann in Swanley, in particular the professional support provided to you by Shannon. Hope you are settling into your new home. Best wishes, Tracey.
1/5
TrustpilotTerrible service from Mann in Catford a…y
Terrible service from Mann in Catford a few years ago. To make matters worse they keep calling me asking if they can help with my BTL. Take my details off your system - I've asked you 5 times already. Imbeciles.
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Mann's Sevenoaks office has 422 reviews across two platforms: 199 on Google, 223 on Trustpilot (across the whole business).
Mann Swanley Sales is rated 3.5 out of 5 across all 422 reviews, and 4.7 out of 5 on Google from 199 reviews.
Mann Swanley Sales, 1 Manse Parade, London Road, Swanley, BR8 8DA, Sevenoaks, BR8 8DA.
