Mann Swanley Sales reviews in Sevenoaks

★★★★★ 5/5

Google

I've found my new home through the Swanley branch, which couldn't have been more fantastic! Amy, Emma and Alexia completely understood my needs, listened and worked with me closely to ensure that I moved in smoothly. No hassle, drama or delays experienced by their service. Highly recommended and they'll be my go-to agent from now on!

Kimmy · 24 October 2021

★★★★★ 5/5

Google

We are happy to rent through Mann. Especially I would like to say big thank you to Sarah and Amy! they helped a lot in finding the right place for us. if we have any queries or need any help, they are there to help! thank you for looking after your clients!

Simona · 26 October 2015

★★★★★ 4/5

Google

I would like to thank Jayne for successfully achieving my aim of moving away from Swanley.

Nick · 10 February 2019

★★★★★ 5/5

Google

I had very pleasant experience dealing with Mann Swanley office. Tilly, Laura B. and Laura G. are very professional, responsive and kept me updated throughout the renting process. My sincere thanks to all of you.

Chitranga · 24 October 2023

★★★★★ 1/5

Trustpilot

Unprofessional and unethical

I called the agent and I was proposed to buy off plan without showing you anything but pictures. They dont even have a show home!!! I told them I dont understand how I can buy anything for 400K without even seeing a showhome. And they just explained that this how hot is the market now. On the other side they claim they have been inside and the apartments are very nice. I think this is unprofessional and unethical.I don't think they actually care about the customer.

Dastan · 5 September 2022

★★★★★ 1/5

Trustpilot

disappointed and costly mistake for me

Initial conversation with Catford branch was very good so gave them my flat to let. Never again. Appalling photos put up on rightmove which did not market a victorian conversion flat with garden in a conservation area at all. Consequently, poor viewings in a fast moving dynamic market. Mann did correct this but I lost valuable time which ultimately cost me rent money. Original letting contract was returned by me twice with basic mistakes and the new tenancy agreement has been sent back twice because Mann cannot get the names of landlord correct. It looks like it won't be ready in time for the agreed start date so I will lose more rent.Mann don't seem to understand the basics of letting and have lots of young, inexperienced staff who are not being supervised by managers. When someone is on leave - no one else can get the job done.Hugely disappointed and costly mistake for me

Marie · 11 August 2022

★★★★★ 4/5

Google

Mann Countrywide have been looking after my property and tenants for over three years. I am very satisfied with the service I receive, especially from Amy and Chloe at the branch and Piara at the Countrywide Property Maintenance Centre. Staff at the branch are friendly and efficient. I am also pleased with the proactive approach adopted by my current Property Manager.

Tim · 25 October 2019

★★★★★ 2/5

Trustpilot

I'm extremely disappointed after moving…

I'm extremely disappointed after moving into the property in Chatham. We were assured it had been freshly painted and professionally cleaned, but that’s clearly not the case.

Tracey · 29 June 2025

★★★★★ 5/5

Google

An excellent, attentive, and supportive service from Laura and Ryan - highly recommend! 🖖🏽 …

Rakesh · 10 October 2024

★★★★★ 5/5

Google

I worked along side Amy and Sarah when looking for a property. I have to say they have excellent care and commitment. They helped me quickly find a home, and now i'm all settled and i couldn't be happier! Thanks to Amy and Sarah for making this possible!!

Avant · 25 October 2016

★★★★★ 1/5

Trustpilot

Deceptive pictures and lies on listings

I am currently moving home and chose to view a property with Mann Countrywide in Woolwich based on my criteria seemingly being met on my Rightmove search. The images did not include the front of the property which I now know to be a red flag. When greeted by the estate agent, Catherine, at the property I explained that the property had been incorrectly listed online but she did not seem surprised (regular practice?) or even apologetic at the fact I had made a wasted journey due to the misrepresentation. I advised her I was only interested in semi detached properties so would not be continuing with the viewing, to which she replied “if it’s just you and no one else, can I ask why you’re only looking at semi detached homes?” As if extra occupants makes me eligible for side access to my garden Catherine! No one contacted me afterwards for feedback or clarification and as a result of Catherine Melder's attitude, I certainly will not be using Mann in the future. It's a shame as my mum had used them in the past when purchasing and had good things to say but it seems that times have changed.

Liz · 8 June 2022

★★★★★ 1/5

Trustpilot

AVOID!!! - ZERO STARS!!!

AVOID!!!! - ZERO STARS!!! We had the misfortune of dealing with the Waterlooville branch who wilfully let us an unsafe property, blamed everyone (including us) for their own failings, and refused to accept any liability. The UK has gas safety regulations for a reason. As a new tenant, we had every right to expect a safe home. But no. What we got was a load of paperwork claiming our home was safe and a boiler that wasn’t attached to the flue. They even sent us a photograph of the detached flue and argued it was safe!!Apparently, according to their office, carbon monoxide is not a danger! ??? They actually for real?!Our lives and the life of a 5 year old meant nothing to them. It took them over a month to fix the boiler, most notably with a vile attitude. If you value your life, AVOID this inhumane and despicable company. If you wish to die due to someone’s incompetence, let a property from Mann.

T · 20 May 2022

★★★★★ 5/5

Google

Amy and Piara were very professional, polite and helpful. Thank you

Peter · 15 January 2020

★★★★★ 5/5

Google

Excellent service, went above and beyond to get us a new home. Lovely house warming gift to top it off. I would highly recommend them to anyone looking for a new home.

Martyn · 24 October 2023

★★★★★ 1/5

Trustpilot

Harassment

Calling me multiple times a day and not taking no for an answer is harassment. I have kindly asked you to remove me from your database and never contact me again, please respect my wishes. Anymore calls, I will report your business An email has been sent via your contact page

Christopher · 8 July 2024

★★★★★ 5/5

Google

Tilley & Laura at Mann& Co Swanley Have been organised, extremely helpful and efficient we would recommend them to all our friends & family Kind Regards Caroline,Isabella & Matthew x

Matthew · 28 November 2023

★★★★★ 5/5

Google

Gary was great. He valued my property and had it on the market straight away. I had a choice of tenants. The whole process was smooth. A year later and Gary has arranged a rent increase with my tenant for me. Fantastic. Would definitely use him again.

Kate · 26 October 2015

★★★★★ 1/5

Trustpilot

What does it take to unsubscribe from Mann??

Despite specifically advising I was only interested in a specific property & did not want to receive speculative emails I now receive them on a regular basis from Mann Countrywide, Totton in this case.

MRKENNETHADAMS · 11 March 2025

★★★★★ 1/5

Trustpilot

Disgraceful Service

Well what can you say about this company. We rented out a property through them expecting a great service. They inspected an immaculate property with everything in place. Somehow whilst they were charging us for the upkeep and property checks our tenant's managed to remove all plants, trees, shrubs and two 8' x 6' garden sheds and paint every room in the house without their knowledge. And guess what its our fault/problem. Would not trust them to manage anything. By the way I am scoring them one star as I couldn't select no stars. Avoid at all costs because it will cost you. You have been warned

Dave · 16 March 2022

★★★★★ 1/5

Trustpilot

From a tenants perspective

From a tenants perspective: Mann have been hopeless from start to finish. Agents make you feel like everything you do is wrong and their favourite thing to do is threaten financial penalties for asking them to do the most basic of tasks. Every correspondence is rude and condescending.They arranged for our landlord to attend our property with NO NOTICE not once, not twice, but THREE TIMES during our tenancy. We've tried several times to lodge complaints but we're not even sure anyone submitted them.No one seems to know each other's job in the office and we've been without vital appliances upwards of ten weeks at a time. I once phoned and was spoken to in the most disgusting, dismissive tone which was blatantly based in sexism. The classic "I'm just going to speak over you, make your problems seem insignificant and demand I know best regardless". Awful service, they just take the money and do less than minimal work. Don't be fooled by good google reviews, they pay new tenants £20 for writing a 5* review on moving into a property. Lazy and discriminative. I hope they are investigated very soon.

Grace · 4 March 2022

★★★★★ 1/5

Google

Awful would not use the estate agent purely out of principal. Jane in sales is particularly rude and not a helpful happy sales agent that you would expect. Worst of all don’t ask her questions as she will give you a sarcastic answer! Think she should consider a job where she doesn’t have to deal with the public

Ashleigh · 25 October 2019

★★★★★ 5/5

Google

i found Shannon from the Swanley branch very helpful & polite. she was repeatedly punctual during viewings and was very professional in her approach. Shannon managed to find me several properties and in the end found the perfect property which fit all my criteria especially in my requirements where cleanliness is key And i appreciate Shannon due diligence.

Deromot · 25 October 2019

★★★★★ 1/5

Trustpilot

Terrible service from Mann in Catford a…y

Terrible service from Mann in Catford a few years ago. To make matters worse they keep calling me asking if they can help with my BTL. Take my details off your system - I've asked you 5 times already. Imbeciles.

Alex · 12 December 2024

★★★★★ 1/5

Trustpilot

I live in a building comprising of…

I live in a building comprising of several flats, one of which was sold last year 2021around June/July. The ‘sold’ sign is still attached to the fence on the property. I have contacted Mann in their Sutton, Surrey office on 7-8 occasions to ask for their sign to be removed, but apart from one promise do this after my first call, nothing has happened. Subsequent calls, and emails to them have been totally ignored.Their customer service appears nonexistent, and if I decide to sell my flat, Mann Estate agents would be the absolute last people I would use.If they can’t organise this simple thing, I dread to think how they do business!

Chris · 14 February 2022