Trusted Agent profile · Sevenoaks
★★★★★
444 reviews across 2 platforms
1 Manse Parade, London Road, Swanley, BR8 8DA, Sevenoaks, BR8 8DA
Mann's office in Sevenoaks, at 1 Manse Parade, is rated 3.5 out of 5 across 444 reviews on two platforms, including 221 Google reviews rated 4.7.
Tell us what you need and we'll put you in touch. Mann Swanley Sales hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Sevenoaks.
Every review we hold for the Sevenoaks office, from every platform, shown as written. First names only.
5/5
GoogleGreat letting agent! 10/10 communication! Tilly showed us around numerous properties and guided us through the whole process, incredibly lovely & helpful!
Wonderful to read your lovely comments about our local team. Thank you so much for taking the time to review them 5*! - Kind Regards, Scott @ Customer Care.
1/5
TrustpilotAbsolutely shocking 0/10 stay away
Absolutely shocking. Moved into a property during covid which was a rental. Wasn't able to view prior and told that all was newly decorated in line with video and photos provided. Turned up to what I can only describe as a squat. Hadn't been cleaned, marks on all the walls, wasn't the same as the pictures or video. We were not happy moving in as we had been misled and they tried to charge us 800 pound to re advertise (using the same misleading adverts) and changed their mind when we threatened to share the actual photos of the property. Still owe us £184. Would rather sleep rough than pay these low lives money
5/5
TrustpilotMany Many Thanks to Paul and Anne at…
Many Many Thanks to Paul and Anne at Mann Estate Agent’s in Rochester office They steeped up when needed to get Things done on the final push.Highly Recommend
5/5
Google• Promptness, professionalism, kindly client approach I had a great experience in renting the current house, with Emma & Alexia who helped me in all aspects involved. Fantastic team, who had run the whole process in a timed marathon with a happy end. Thanks for your support.PositiveResponsiveness, Quality, Professionalism
Thank you for taking the time to share your experience and 5* review! Kind regards, Scott @ Customer Relations
1/5
TrustpilotDo not ask your property for letting in…
Do not ask your property for letting in Woolwich arsenal branch. I choose this company the reason why my property is very near by. However this company's especially, Local branch's service is not unacceptable. I feel like most of Woolwich staffs are arrogant, irresponsible, unpleasant.This company is quite big and has multiple departments looking after task so that's why I tired to contact every department , I had to contact numerous times.moreover, The person in charge changed several time without any taken over, so I had to explain whenever the staff changed.I has got lots of frustration to contact them, when I emailed or called, they response few days later or nothing.Now I ended up with this company, finally!! Anyway, I put on a STAR but if there are minus star, I would put more than I could do.Do not consider Mann countrywide Woolwich Arsenal branch.
5/5
GoogleWe had dealings with Alexia through our entire process of moving homes. She is a very kind, patient and helpful lady who managed everything for us online. I would highly recommend this estate agents to anyone. Friendly, reliable and professional. Thanks!PositiveResponsiveness, Quality, Professionalism, Value
Thank you for your wonderful 5* review and recommendation. Best wishes, Scott @ Customer Relations
5/5
GoogleFriendly, and helpful team, great experience
Thank you for your terrific 5* review Shereif. Best wishes, Lucy, Customer Relations.
3/5
TrustpilotInformation for sellers in Ashford
Although my property was sold quickly at what I consider was a fair price for the buyer and myself, with hindsight I felt that I was misled by Mann at Ashford during their sales talk to persuade me to use them as my estate agent. Firstly, during the sales talk, I was given a £20,000 price range for the value of the property, but within a week after they were commissioned by me, they advertised it with a price guide at the bottom end of the range, which the property was sold at. Secondly, their fee was a lump sum based on the average value of the price range given to me during their sales talk. I would suggest that you demand a % fee so if they sell the property at a lower price, their fees are reduced accordingly and not based on their exaggerated valuation. Unfortunately I consider that these practices of exaggeration to win commissions are common among estate agents, when I interviewed other estate agents in my selling process.
5/5
TrustpilotGreat support from the Ashford office
My last experience with Mann Countrywide in Ashford (Kent) was absolutely stellar. I am serial landlord and live 75 miles away which makes me totally dependent on their help. Last month (September 2020) I bought a flat to add to my portfolio and had a series of problems getting the pay as you go electricity and gas connected - faulty keys and cards and difficulties with SSE. The two Laurens and Etienne worked tirelessly on this visiting the property 6 or 7 times to get this all connected. They have also provided great advice on renovation and market rental values and in the last 2 months found new tenants for 2 of my properties within record time - 3 days for a house and the next day in the case of this flat. Absolutely stellar - and all this during COVID.
1/5
TrustpilotAtrocious company
Atrocious. If I could give no stars, I would.Mann Countrywide in woolwich placed a tenant in my property who turned it into a drug growing factory. The tenant’s credit report didnt recognise him at his previous address, yet they happily put him in my property.I have tried to contact them since July 2020 but nobody replies to emails , the details they advertise for their complaints office does not exist, nobody answers the phone at the complaints office 0161 233 8231, and their branch manager, Fawaz de Silva, has not responded to approximately 12 emails to date. Go elsewhere if you have regard for your property. I’m complaining to the property ombudsman.
5/5
TrustpilotExcellent
I have joined Mann as a landlord as I had a flat (used to be my home) vacant in Ramsgate. May as well make some money from it rather than leave it empty. Lucy from the Ramsgate office came around to do the valuation band although she was £50 lower than other estate agents I was impressed with her speed for visiting and that she could suggest tradesmen for getting the necessary safety checks and certification. If I had waited for another estate agent I would probably have run out of money. Lucy managed to get the flat tenanted in three weeks and that includes a long wait for the electrician and remedial work on the kitchen lights. Very happy and things are ticking over nicely. Can now get the windows replaced and replace the old wooden front door with a upvc one.My only note of criticism would be the landlord portal. Not essential to have but useful nonetheless. It was working fine, then wasn’t for a couple of weeks but seems to be fine again now. Hopeful it will stay that way. Overall, very happy and would definitely use Mann again.
5/5
GoogleWould 100% recommend using Mann and co such lovely people very consistent with helping their clients and they go above and beyond, couldn’t thank them enough for helping us find our family home very grateful towards them 😊PositiveResponsiveness, Quality, Professionalism, Value
Thank you for your brilliant 5* review and thank you for your recommendation. Best wishes, Lucy, Customer Relations.
5/5
TrustpilotWe have had a fantastic experience with…
We have had a fantastic experience with Mann, Strood when we sold our property. We worked mostly with Anne (who now works at Rochester and we have “followed” her) as our “go to” person, who promptly set up a sales team for us. We were given realistic advice regarding selling and strategies which worked with our family lifestyle. We sold swiftly, with the property going into a bidding war, of which Anne advised the most suitable candidate to sell too sell too in regards of reliability from their vetting. Even though they were not obliged, they (Mostly Anne) went beyond the call of duty and hurried along our buying of he other property and we moved relatively stress free (well moving house with a newborn baby is stressful!) within 3 months. Fantastic and professional work and experience of which we co to us to use Anne and Rochester branch services to this day.
1/5
TrustpilotMann Rochester Branch - Con artist
Con Artist - Anne who works for Mann Rochester Branch Sales team. In the pandemic, Anne sent emails to financially con potential customers (who never agreed to use their service) and emotionally threat potential customers that they are not allowed to sell their properties with any other agents, otherwise a fee to Mann would be involved. A shocking indecent human being! When we reported Ann's con behaviour to Mann's headoffice complaint team, they apologised to us and rectified it. We appreciated to Mann's effective complaint handling about their employees misconduct, hopefully Mann should not tolerate their employees con behaviour and start hiring decent human beings in the future!
5/5
GoogleThere are 2 great members of staff who helped me with sorting out my first home purchase from start to finish. Jayne (Mann Swanley) is absolutely amazing and was always on top of making sure things were on track. James the financial consultant was a great help too. Thumbs up from me!
Thank you for your amazing 5* review of Mann Countrywide. It is fantastic to read that Jayne and James were able to help you so much in the purchase of your first home! Best Wishes in your first home, Scott.
5/5
GoogleFantastic service from the Mann Lettings team at Swanley. Prompt response to all requests and queries. A lot of work was required prior to letting out the property and Alexia and Amy proved to be thoroughly professional and prompt in dealing with any issues.PositiveResponsiveness, Quality, Professionalism, Value
Thank you for taking the time to leave us your 5* review! I will make sure your comments reach our local team and Regional director. Kind regards, Scott @ Customer Relations.
5/5
GoogleAlexia and all the team at Mann are extremely professional, prompt and efficient with the services they provide. They have made my first experience of letting a property simple and hassle free. I would highly recommend Mann agents.PositiveResponsiveness, Quality, Professionalism
Thanks for the excellent 5* review and recommendation! Best wishes, Lucy, Customer Relations.
1/5
TrustpilotDon't use this bunch of cowboys
Don't use this bunch of cowboys. I eventually got my (full) deposit back 5 months after leaving the property, in a better condition than I moved in. They used all manner of lame excuses to avoid paying it back, until I lodged a complaint with Mydeposits. Fingers crossed that the current economic climate wipes out this pond life of a company. If you rent through them then my advice is to get stroppy as soon as possible and use every trick in the book to make them abide by their legal obligations
5/5
GoogleHighly recommended! I used their tenant find service and it was very professional, transparent , efficient and personable . They found me a very good tenant on the day my property became available .
Thank you for your superb 5* review and recommendation. Best wishes, Lucy, Customer Relations.
1/5
TrustpilotRead all the reviews and decide for yourself
We sold our house and needed somewhere to rent for six months. We viewed the property and from the moment we paid the deposit we had issues. Shannon from their Swanley office failed to have the property ready to move into on time and cost us an additional £700 pounds moving-in costs. It was still being decorated by their own handyman when we moved in. The house was filthy, the gas oven leaked gas and when the heating failed to work we were made to wait a few days to get it fixed. We moved out over three weeks ago and we still have not got the bond back. The moving in report was poorly done. The moving out report attempted to find us responsible for damage already in the property - we filmed the entire property when we moved in and when we moved out as we knew there would be issues. I am stunned anyone would trust them with their property and from the rest of the reviews it s evident the problem is endemic within Mann Countrywide. If you are considering renting through them - owner or tenant - read all the reviews. Good luck.
5/5
GoogleMann have managed my rental property for 10+ years. Recently I've been reminded of their professionalism and responsive nature in turning round an unexpected end of tenancy. The property was re-let incredibly quickly and all necessary documentation taken care of with ease and efficiency.PositiveResponsiveness, Professionalism
Many thanks for the fantastic 5* review. Kind regards, Lucy, Customer Relations.
1/5
TrustpilotThis is Absolutely bad experience l had…
This is Absolutely bad experience l had with mann. I have given holding deposit on 10th of August and they have called me and inform the flat has gone on 18th. The same day l have sent all my details to get my money back and this is today 24th August. I haven't get money back. Now no flat and no money also. Very bad experience.
1/5
TrustpilotReview specific to Ashford
Review specific to Ashford, KENT letting branchThe staff there are inept and one of them openly racist.They laugh at you when you have a problem, they delay everything The only people they are interested in are the landlords. The tenants are just ATM's on legs.Do NOT deal with them, just go direct with a landlord, it's not like there is any use for estate agents in 2019.They are unregulated and staffed by sociopaths that couldn't find a job in any REAL profession
1/5
Trustpilot1 star is too much
1 star is too much, portsmouth branch would not allow viewings and only allowed virtual viewings Due to covid-19 despite the property being empty for a month. If I could add photos of the dirt, grime, mouse poo and stained carpets. Now in a battle to get my money back as no way would I allow my son to go near that house. Mann refuse to refund me and have to go through a complaints service.
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Tell us what you need and we'll put you in touch. Mann Swanley Sales hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Sevenoaks.
