Trusted Agent profile · Sevenoaks
★★★★★
568 reviews across 2 platforms
68b High Street, Sevenoaks, TN13 1JR
Langford Russell's office in Sevenoaks, at 68b High Street, is rated 3.6 out of 5 across 568 reviews on two platforms, including 77 Google reviews rated 4.9.
Every review we hold for the Sevenoaks office, from every platform, shown as written. First names only.
5/5
TrustpilotHigh level of service and do what they say they will.
Stuart, Beth and the team did a good job in a difficult market and the service was good at all times from them.
Thanks George for leaving a review of your experience. We are very pleased that you were happy with service you received from Stuart, Beth and the London Bridge team.
1/5
TrustpilotAVOID TO RENT WITH THIS AGENCY!!
AVOID TO RENT WITH THIS AGENCY AT ALL COSTS!! COWBOY CONTRACTORS LEAVING YOUR HOUSE WORSE THAN WHEN ORIGINALLY MOVED IN!! I have rented off this estate agents for 3 years, The maintenance is absolutely diabolical the worst maintenance service in my 8 year of renting properties! Lost count on the amount of times I have had to ask for a damp proof course to be carried out and for 3 years all I've heard is " open your windows 365 days a year give your wall a wipe it'll be fine".. FINALLY got a damp proof course this week, the cowboy contractors have left me with no Internet as they have had to take the socket off the wall and then put back on resulting in them breaking it and doing a shoddy job, sockets hanging off the walls were they have had the audacity not to sort the matter and dirty food bags left on my bedroom floor for my dog to eat out of when I came back in!! I have young children and dogs and the service that has been provided I wouldn't let a homeless person live in here let alone my family!! Shocking shocking service and I will be taking all of this along with the other problems yet to have been solved over the 3 year to the housing ombudsman. DO NOT rent off of this so called lettings company!!
5/5
TrustpilotThank you Max Williams
I would like to thank Max Williams for the efficient way that he helped me in the process of purchasing my property. He made a very difficult and stressful process come to fruition with ease. So grateful my family and I are in our new home.From Mei and Xiu He
Thank you Mei and Xiu for taking the time to provide us with a review of your experience. I am delighted to hear that you were happy with the service you received from Max and if we can help further please do let me know. Thanks. Andrew Roberts - Customer Relations Manager
1/5
TrustpilotWe recently contacted Acorn regarding a…
We recently contacted Acorn regarding a flat for rent in Tamworth Place, Croydon. From the beginning we told the agent that we were family (2nd cousins). We arranged the viewing, when we arrived they didn’t have the keys to the flat so we rearranged to the following business day and they cancelled again as they didn’t have the key. Since we liked the building, we submitted our offer after the letting negotiator suggested that the landlord was offering discounts to most tenants. Next minute, the landlord rejected it due to the cost (bearing in mind it was the same reduction given to everyone else but whatever, that’s fair enough). Next minute, the landlord said he doesn’t allow HMOs, at this point we had already made it clear that we’re family and if that’s the case they didn’t specify it in the property advertisement. We thought that either the landlord or the agency were making excuse after excuse to stop us from renting that place. We cleared it again, confimed we’re family and didn’t hear back from them at all. I called again, spoke to a senior lettings negotiator who advised they need evidence that we’re family such as a DNA test or our birth certificates to prove we have the same surnames. Obviously being second cousins we won’t have the same surname, so I offered to write a binding document which they refused because they wanted our parent’s birth certificates (bearing in mind we’re not underage and we’re NHS nurses). Under GDPR, it’s not legal to ask for someone else’s data without their consent especially without telling us how you’ll handle that data. It’s very clear they didn’t want to rent to black Spanish people but what do you expect if your property is in Croydon, Acorn could have been honest about the situation instead of running us around for a almost a week and to be honest they shouldn’t be taking on racist landlords with ther gentrification plans. Integrity over money. Safe to say we won’t ever deal with them again.
Hi Maymouna. I can assure you that the succes or failure of your application was not as a result of race. It was because you were unable to provide evidence that you and your co-tenant are related. Without this evidence the landlord would be at risk of renting the property illegally resulting in potential fines. I am sorry that your application was unsuccessful but wuld be very happy to help you find a property that has the necessary licence. Thanks
5/5
Trustpilot10/10 Service
My experience was great, Arrun Padda is a friendly, efficient and professional estate agent. He responded to all of my enquires within no time at all, and made the whole experience a delight.Couldn’t recommend any higher, 10/10.
Thats super, Thank you, I will be sure to pass on to Arrun. I don't have your name, but I am sure he will know ! Best Wishes Karen Hedges-Acorn Customer Services
5/5
GoogleExcellent service from Steve and James and their staff.
Dear Charles Raker, We greatly appreciate your 5-star review and the time you took to share your experience with us. Your feedback is invaluable and motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon! Kind Regards, Langford Russell Sevenoaks
5/5
TrustpilotLouise was reassuring & helpful
Louise was reassuring & helpful throughout the whole process - couldn’t fault her at all! Thank you for everything, we feel really lucky to have moved in so quickly from putting in an offer.
Thank you Ella, That is a great review for Louise at Acorn Bexleyheath, thank you for taking the time to post. Kind regards Karen Hedges-Acorn Customer Services
1/5
TrustpilotThe worst letting property management I…
The worst letting property management I have worked with. My property manager goes for weeks without contacting you, emails ignored, property in a bad state and no responsibility to help you. I have chased my property manager for months now, you call the head office it seems either your messages are not passed on. The worst experience!
1/5
TrustpilotI recently had a disappointing…
I recently had a disappointing experience with Acorn and Letting Agents while looking for an apartment. I came across a beautiful apartment listed for £1,500 per month and proceeded to submit my documents for the rental application, highlighting my salary of around £85,000. However, the process took a turn for the worse when I received a call from the agency. During this call, I was informed that the property owner was asking for more money to rent the apartment, raising the price to £1,600. To make matters worse, the agent used unprofessional language and stated, "we found someone better than you." They implied that I would need to pay the increased amount if I wanted the property, which I found highly unprofessional and disrespectful. As a potential tenant, I expect to be treated with respect and professionalism throughout the rental process. Unfortunately, my experience with Acorn Estate Agents and Letting Agents fell far short of these expectations. I will be looking elsewhere for my housing needs and encourage others to do the same if they value professionalism and respectful communication
Dear Johnny. As per my previous response, when I have investigated, I fear you have the wrong agent. We did not request documents from you neither did we receive any. We did not submit your offer to the landlord as we had not taken a holding deposit and so do not have any record of us asking to increase your offer. I would be grateful if you could contact me please at andrew.roberts@acorngroup.co.uk to discuss further. Thanks. Andrew Roberts
5/5
TrustpilotA great service
The experience was as stress-free as it could have been. The online video tour was absolutely beautiful; Brendan and Jack were very easy to contact. They lined up a small selection of buyers who were chain-free, and we accepted a brilliant offer within 24 hours. We’re very happy with the service.
Thank you Dreana for taking the time to provide us with a review of your experience. I am delighted to hear that you were happy with the service you received from Brendan and Jack. If I can help further please do let me know. Thanks. Andrew Roberts - Customer Relations Manager
1/5
TrustpilotAvoid at all costs.
Avoid at all costs. William at their Gravesend office withheld offers on a house I’m selling. I was selling two properties with this agent, and I got repaid by William, a convincing liar, advising me to sell to a buyer in a chain who was selling their house through Acorn but withholding an offer from a first time buyer for £19,000 more than the offer put forward. He told me the first time buyer ignored his follow up calls, however voice recordings prove he told them we had sold to a private buyer. An absolute lie. Acorns compliance manager, after my complaint, played down this devastating and costly experience stating ‘ I am sorry that William indicated to xxxxx that you had accepted a “private” offer. I have listened to the call and confirm that this was said. Neither William nor I have an explanation for this being said.’ ‘ In summary to the above, I am satisfied that William believed that was acting in your best interests’ ‘ I have made it clear to William that his communications must improve.’ So no point in making a complaint for them acting illegally. I’d suggest avoid at all costs. As you can see from their reply , when they verbally tell someone a lie to deter them from filling out their own offer form - they put the onus back on the third party for not being formal. - tricksters. And William didn’t miscommunicate an offer I’d accepted- he made it up as there wasn’t one. They were still actively showing people the house for weeks after. He lied at the time of his phone call to someone making a verbal offer (clearly deterring them) shouldn’t Acorn be obliged to pass verbal offers on ? William didn’t want the first time buyer submitting a ‘formal’ offer, he lied so he could sell two houses and get two commissions- plain and simple.
Dear David. We are in direct communication on this and whilst I have accepted that William miscommunicated the real position of the offer you accepted, we were not in receipt of a formal offer from another party as you suggest. We are fully aware of our obligations with regards to submitting offers, but if we have not received an offer we cannot submit it to you I am afraid. Thanks. Andrew Roberts - The Acorn Group
1/5
TrustpilotI'd give 0 if I could.
Viewing was arranged but I got a call minutes before to ask to reschedule for the next day. Fast forward to next day: no answer and agent just happened to not be around so said they'd get him to call back... no call and now closed. Waste of two days.
Hi "angry". Sorry to read this. Can you email me your details and I will investigate what happened. Thanks. Andrew Roberts - Customer Relations Manager - andrew.roberts@acorngroup.co.uk
1/5
TrustpilotThey are so incompetent
They are so incompetent. Sending reference emails to the wrong addresses. Including the wrong tenants on agreements. We had to follow for different procedures for four different tenants to get references because they just couldn't figure it out. They even put the wrong tenants on our rental agreements after being asked TWICE to remove them. Embarrassingly poor service.
5/5
TrustpilotDammy Ajanaku was a great Estate Agent!
Dammy Ajanaku, from Acorn Estate Agents, managed our purchase process very smoothly. He answered our questions quickly and was keen and flexible to show the property a few times. Thanks Dammy!
Thank you David, we are pleased to learn that your experience was a good one. Congratulations on your purchase ! Karen Hedges Acorn Customer Services
5/5
TrustpilotProfessional
We bought our house through the Sidcup branch of Acorn in October 2020. We dealt with Kelly and we were really impressed at how approachable she was and hugely appreciated the regular updates on our purchase. The purchase went smoothly and Acorn were a pleasure to deal with throughout.
Thank you Charlotte for taking the time to provide us with a review of your experience. I am delighted to hear that you were happy with the service you received from Kelly and if I can help further please do let me know. Thanks. Andrew Roberts - Customer Relations Manager
5/5
TrustpilotExcellent service
Excellent service, sold our house in one day. Pictures looked great lots of advise and support from Matt and his team. Kept us informed of progress and quickly dealt with any issues.Would recommend using Acorn to anyone considering selling their property.
Thank you Patricia for leaving us a 5* review of your experience. I am delighted to hear that you were happy with the service you received from Matt and if we can help further please do let me know. Thanks. Andrew Roberts - Customer Relations Manager
5/5
TrustpilotVery good chaps
I had an excellent experience with Acorn! Their professionalism and dedication made the entire process of buying my property seamless and stress-free. Kevin and Lamar were very helpful whenever needed. I highly recommend Acorn
1/5
TrustpilotUnprofessional
I just wanted to let people know that Acorn in blackfen are very unprofessional!! Based on my personal experience with them. What they say and do are two different things. I told them not to value my property because it was going through court that they wasn't picked from the list which the solicitors and judge had arranged. I told two different people the manager and a lady that work there the same thing. They said not a problem we don't want to waste our time on a free valuation. We will cancel the appointment that my ex husband had made bearing in mind I live in this house.. What happens they did a valuation from the outside of my house even though they was told not to and said to me that they wont and its been cancelled.. please do not trust them they are liers.. because of their wrong choices they made. Me and my daughter may cost us losing our home.. very unprofessional
Dear Emma. As I my colleague has explained to you at length, your ex instructed us to provide him with a valuation. Irrespective of whether you wanted this or not, we were instructed by him, not you and so we could not cancel his instructions. We did advise him that you refused access to the property you occupy and so he requested we provided him with a desk-top valuation instead. We have done nothing wrong and so would be grateful if you remove the libellous comments in your review. Thank you. Andrew Roberts - Customer Relations Manager
5/5
TrustpilotKatlyn was amazing from start to…
Katlyn was amazing from start to finish. She kept me up to date with everything that was happening and answered every question I had.She was very professional and was avaliable when I needed anything.
Thank you Kylie for posting a 5 Star Review for Katlyn and the team at Dartford, we really appreciate. Kind regards- Karen Hedges Acorn Customer Services
5/5
GoogleGreat service from everyone at LR, they were so helpful throughout selling our property from start to finish. Huge thanks to Will and the team.
Thank you so much Joe for leaving us a brilliant 5 Star review- We appreciate it! Customer Services
5/5
Trustpilot11 Glendale
Ruby has been so helpful and attentive throughout the whole move process she is an absolute credit to your team and goes abouts and beyond to help I’m so gratfull she was by my side whilst moving what a gem
Thank you Romero for leaving us your review. We are really happy that you were pleased with the service you received from Rubeena and if we can help further please do let me know. Thanks. Andrew Roberts - Customer Relations Manager
5/5
GoogleLetting process all handled smoothly by Louise who is knowledgeable, informative and a pleasure to engage with managing the required legislative home checks by trades people/ photography etc. New suitable tenants were found quickly with clear pricing. Recommend this business.
Dear Timothy Cheale Customer care is important to us so we really appreciate you taking the time to … More
1/5
TrustpilotIf only I could rate -5
If only I could rate -5Spare yourself from stress, trauma and disrespect, after paying 13% full management fees. If you come across Adam Slaney as the representative of Acorn, do not believe a word he will say. He will only make sure he onboards you, even at the cost of your mental health. He will not do due diligence to find a good tenants for you and will lie just to get in your pocket. He will lie to you about the tenants (that they are good and has been with Acorn for many years and had never been a problem) but the moment they enter your property they will turn into a nightmare.The property managers like Lisa lewis and Siobhan Smith are equally awful. You will be at their mercy to get rent or get any news about your property. Even after paying full fees every single month, they wont bother to inform the rent is delayed, which was every single month. Acorn representative will lie to you that they will check your properties. But they will never do that, they will never inspect your property or give you report. They can even change the locks and not bother to give you copies. These are bunch of con-agents including Nichole Lindsay. They will make you buy this guarantee and that warranty, but when it will be time to use them they will just put you on the pedestal and lie. They always work against you even after taking money which I found strange. They always wants to fix things that tenants have broken and tried to pass on to me as my duty. They kept on ripping me off with this or that without giving any explanation. Not only this they will also tell you “consider yourself lucky that you are getting the rent at least (even if its not in full or on time”.Acorn completely ignored any responsibility of getting me a bad tenant who doesn't pay on time and has been damaging my property. Also for strange reason they had been siding with the tenants and not trying to get them out (knowing very well that I with a young child and need to move back into my own property because of the cost of living crisis). Subtly threatening me with all the UK anti landlord laws over the phone. I am scared of loosing money, my home but they don't care. Anything matters to them is to rip out more money from me in the name of fees and services.If you have any respect for your time and hard earned money, avoid these people like plague.
Dear Sudarshana, i am sorry to learn of the difficulties you have been experiencing .We are now in direct contact with you with the aim of resolving the issues in a positive way. Karen Hedges- Acorn Customer Services
5/5
TrustpilotMy partner and I viewed properties over…
My partner and I viewed properties over the weekend and the level of service was AMAZING! I would definitely recommend Leon and Acorn to anyone looking to buy their first home :) Thank you again Leon!!
Thank you Lily for leaving us a 5* review. We are really happy that you were pleased with the service you received from the Grove Park team and if we can help further please do let me know. Thanks. Andrew Roberts - Customer Relations Manager
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Langford Russell's Sevenoaks office has 568 reviews across two platforms: 77 on Google, 491 on Trustpilot (across the whole business).
Langford Russell Sevenoaks is rated 3.6 out of 5 across all 568 reviews, and 4.9 out of 5 on Google from 77 reviews.
Langford Russell Sevenoaks, 68b High Street, Sevenoaks, TN13 1JR.
