Trusted Agent profile · Sevenoaks
★★★★★
533 reviews across 2 platforms
68b High Street, Sevenoaks, TN13 1JR
Langford Russell's office in Sevenoaks, at 68b High Street, is rated 3.6 out of 5 across 533 reviews on two platforms, including 77 Google reviews rated 4.9.
Every review we hold for the Sevenoaks office, from every platform, shown as written. First names only.
5/5
TrustpilotAysel Ermis is a lettings Negotiator of…
Aysel Ermis is a lettings Negotiator of The Acorn Grop. She is efficient and trustworthy. She is friendly and does her duty well. I appreciate her very much.
Thanks Peggy for leaving a review of your experience. We are very pleased that you were happy with service you received from Aysel.
5/5
TrustpilotWe sold our house via Acorn Estate…
We sold our house via Acorn Estate Agents and would highly recommend this company. Charlie from Grove Park branch was helpful throughout the selling process and kept us updated with the progress of the sale. Thanks Charlie for your patience, help and guidance!
Thank you Miss Freipica for leaving a great review for both Charlie and our Grove Park office, we are pleased you were happy with the service provided
5/5
TrustpilotBest service you could ask for
I can’t thank Mark and Hayley and all of the team at Acorn Swanley enough! Always chasing on our behalf and updating us regularly. Buying your first home is tough as you have no idea what is supposed to happen but these two kept me sane throughout the whole process and I would recommend them to everyone! Thanks again!
Dear Sophie. I am very pleased that you were happy with the service you received from Mark and Hayley and thank you for leaving us with a review. If I can help further, please do let me know. Thanks. Andrew Roberts - Customer Relations Manager
5/5
TrustpilotA positive experience with Shirin
My experience with Shirin was amazing. This is my first time renting so of course I had plenty questions and needed everything explained in Laymen's terms. Shirin was extremely patient with me and guided me through the process which was much appreciated. I couldn’t have asked for better customer service. Thanks so much Shirin!
Thank you Renee for taking the time to provide us with a review of your experience. I am delighted to hear that you were happy with the service you received from Shirin and if I can help further please do let me know. Thanks. Andrew Roberts - Customer Relations Manager
5/5
TrustpilotAcorn were professional from start to…
Acorn were professional from start to finish with the sale of my Fathers house. They regularly kept me informed of the progress of the sale.
5/5
GoogleDid a Fabulous Job on working on the house rent procedures and managed to complete tasks quicker. (I should specifically Thank one of their staff members, Louise) She helped me throughout the process, didn't hesitate to help at all and have been very kind. I really appreciate your help:)
Dear Mathygaesh Mathanaras Customer care is important to us so we really appreciate you taking the time to … More
5/5
GoogleWe had a property viewing with Emily last Saturday. She was professional, friendly, well-prepared and helpful throughout. It was obvious that she had taken the time to research the house and was able to answer all of our questions about the property. Thanks Emily!
Thank you Amelia for taking the time to provide us with a review of your experience. I am delighted to hear that you were happy with the service you received from Emily and if we can help further please do let me know. Thanks. Andrew Roberts - Customer Relations Manager
5/5
TrustpilotFantastic estate agents
Excellent service. A very smooth purchase. Kept me well informed & educated throughout. Proactive at all times. Particular shout out to Charlie who supported us - he’s an absolute credit to Acorn! Superstar sales agent.
Thank you Darrell for taking the time to provide us with a review of your experience. I am delighted to hear that you were happy with the service you received especially from Charlie! If we can help further please do let us know. Thanks. Customer Services
5/5
TrustpilotFrom the moment I saw the property…
From the moment I saw the property Kieran has been polite, friendly, helpful. I have always had pleasant interactions with everybody i speak to and they have all given me great customer service.
Thank you for taking the time to provide us with a review of your experience. I am delighted to hear that you were happy with the service you received and if we can help further please do let us know. Thanks. Customer Services
5/5
TrustpilotMark was amazing
Mark was amazing Helped our purchase go through within 5 weeks! Would highly recommend was prompt at getting back to me with answers I’d asked and also called most days to update with necessary information Great work Thank you!
Brilliant, thank you Stacey for taking the time to post a great review! Karen Hedges Acorn Customer Services
5/5
GoogleVery pleased we used LR to sell our bungalow in Tunbridge Wells. In our quest to find a suitable property we have come across some really poor agents and property details which lack virtual tours, floor plans and square footage. Our virtual tour and floor plan included not only the property but the garden and the garden office ( Superb photography too) . The square footage of the house, garage and office were all shown. The team recommended one of their own vendors to view and he subsequently purchased. Will Delve Thompson( our sale progresser) always responded to requests for an update and did a fabulous job, chasing this through to exchange, we highly recommend the team at Sevenoaks to help you sell (or buy)your property
Thank you Cliff for leaving us a 5* review. We are really happy that you were pleased with the service you received from Will and his colleagues. If we can help further please do let me know. Thanks. Andrew Roberts - Customer Relations Manager
5/5
GoogleWe used Langford Russell to sell our flat towards the end of 2022 and would recommend their services to anyone looking for an agent to represent them in their property sale. We worked directly with Will Delve-Thompson who was incredibly helpful and communicative throughout the entire process. He always made time to answer questions and made sure to keep us up to date with any developments. In the later stages he was very proactive in getting the exchange and completion across the line.
Thank you Christopher for taking the time to provide us with a review of your experience. I am delighted to hear that you were happy with the service you received and particularly with Will ! If we can help further please do let me know. Thanks. Karen Hedges - Customer Relations Manager
5/5
TrustpilotCailey Howard: excellent property manager.
Cailey Howard, who is my property manager at Acorn, has been absolutely wonderful. She is personable, efficient and swift to sort out any difficulties that arise and I feel that my property is being very well managed. Thank you so much Cailey for all your work.
Thank you Anita for leaving us a 5* review. We are really happy that you were pleased with the service you received from Cailey and if we can help further please do let me know. Thanks. Andrew Roberts - Customer Relations Manager
1/5
TrustpilotTerrible Avoid Avoid Avoid!!!!!
Much like the comment below at time of writing this, I would also put Zero if I could. We have had the misfortune to come into contact with acorn, the lack of communication, and rudeness over the phone when you do finally get to someone is a joke. I think the staff forget they are speaking to humans, maybe they have too many clients as they cannot juggle Tenants and landlords at all. This has been the same for everyone we have had the misfortune to speak to. I would choose any estate agent over these, they are just looking to exploit tenants and landlords whilst providing no service at all!
Dear Cameron. Firstly apologies for the slow response to your review. I have ivestigated this and unable to see any evidence of what you suggest. I can see that you wished to terminate the tenancy early and that there was some confusion over this process. We apologise if the process was not clear and if the way in which it was communicated was no acceptable to you. You have received correspondence from a department manager who I know did try to speak to you on the matter. Apologies again. Acorn Customer Services.
5/5
TrustpilotJust want to say a massive thank you to…
Just want to say a massive thank you to Vincent Bui!!! He was absolutely helpful throughout our property hunting process, and he managed to find us an amazing property. He was patient, kind and understanding. He is literally the best estate agent at Acorn! And thats not even me exaggerating. Thanks once again Vincent!!!!
Thank you Lisann for leaving us a 5* review. We are really happy that you were pleased with the service you received from Vincent and if I can help further please do let me know. Thanks. Andrew Roberts - Customer Relations Manager
5/5
Trustpilotgreat client service
great client service, very responsible team, well structured and clear communication. I absolutely recommend Mauricio if you need to find a house, in a city like London he really took care of my situation with housing, very reliable and considerate.
Thank You Maryam for taking the time to provide us with a super review for Mauricio at our London Bridge office. We are please you had a good experience! Best wishes- Karen Hedges Acorn Customer Services
5/5
TrustpilotThanks to Chris the Acorn Manager she…
Thanks to Chris the Acorn Manager she got me back in to work right away. Lovely woman excellent at what they do. Thank you
Thanks Gary for leaving a review of your experience. We are very pleased that you were happy with service you received from Christine.
1/5
TrustpilotIf I could rate this company a zero, I would.
If I could rate this company a zero, I would. We had a viewing booked for 5:30pm, we arrived at the property on time and continued to circle the building looking for the estate agent. At 5:40 I began calling the branch to find out where the estate agent was, I called a total of 15 times (the branch does not close till 6) and failed to reach anyone. After driving to the property, paying for parking, calling the branch, circling the building for half an hour, we gave up and returned home. I then called the branch the next morning to be told, the agent was at the property till 6… however we called the doorbell of the property many times and called the branch 15 times, with no success. The company is unprofessional and lacks any knowledge on how to communicate. WILL NOT USE THIS COMPANY AGAIN.
Dear Jamie-May. I am very sorry to read your review and know that you have spoken to a couple of our team who have apologised for what hapened. Whilst I have not been able to identify the missed calls you mentioned, made to our office, via our call log on that evening, I do fully appreciate the inconvenience and frustration this issue would have caused you. I have tried to call you myself but if I can help further please do drop me a line. Thanks. Andrew Roberts - andrew.roberts@acorngroup.co.uk
5/5
TrustpilotExcellent service.
We used Acorn Gravesend to sell our property.William Cornwell (Will) was both personable and professional in all our dealings with him - to the extent that, if needed, he contacted us even on his days off. We had valuations from 5 agents but Will/Acorn really stood out and we are delighted we chose them.Our neighbours saw how quickly our house sold and have now also sold their house with the Acorn Gravesend team - can't get a better recommendation than that.
Hi Kate, thank you for your wonderful review! We are thrilled to hear that Will provided a personable and professional experience throughout the process. It's great to know that our service stood out among other agents and that your neighbours have also chosen us. Thank you for your recommendation!
4/5
TrustpilotWe appreciate the fact that Acorn staff…
We appreciate the fact that Acorn staff, in particular Mr Franco, who took over dealing with the sale of our property, worked efficiently and at the pace we were at, in order to achieve the smooth sale of our property.Overall, his approach suited us, as within a reasonable time slot, he was responsive to our queries and questions pertaining to the processes and procedures involved in successfully, executing the sale of our property. Thank you!
Thank you Mrs Walker for takling the time to leave us a review of your experience using our services. Best wishes. Acorn Customer Services.
5/5
TrustpilotFantastic service
Amelia was such a great Negotiator. She worked tirelessly to make sure that my completion date was not missed. She was so good at her Job. Would definitely recommend him and would want her to handle my next move.
Thank you Mr Omofojoye for taking the time to provide us with a review of your experience. I am so pleased that you were happy with the service you received from Amelia and if we can help further please do let me know. Thanks. Andrew Roberts - Customer Relations Manager
5/5
TrustpilotHigh level of service and do what they say they will.
Stuart, Beth and the team did a good job in a difficult market and the service was good at all times from them.
Thanks George for leaving a review of your experience. We are very pleased that you were happy with service you received from Stuart, Beth and the London Bridge team.
5/5
TrustpilotThank you Max Williams
I would like to thank Max Williams for the efficient way that he helped me in the process of purchasing my property. He made a very difficult and stressful process come to fruition with ease. So grateful my family and I are in our new home.From Mei and Xiu He
Thank you Mei and Xiu for taking the time to provide us with a review of your experience. I am delighted to hear that you were happy with the service you received from Max and if we can help further please do let me know. Thanks. Andrew Roberts - Customer Relations Manager
1/5
TrustpilotWe recently contacted Acorn regarding a…
We recently contacted Acorn regarding a flat for rent in Tamworth Place, Croydon. From the beginning we told the agent that we were family (2nd cousins). We arranged the viewing, when we arrived they didn’t have the keys to the flat so we rearranged to the following business day and they cancelled again as they didn’t have the key. Since we liked the building, we submitted our offer after the letting negotiator suggested that the landlord was offering discounts to most tenants. Next minute, the landlord rejected it due to the cost (bearing in mind it was the same reduction given to everyone else but whatever, that’s fair enough). Next minute, the landlord said he doesn’t allow HMOs, at this point we had already made it clear that we’re family and if that’s the case they didn’t specify it in the property advertisement. We thought that either the landlord or the agency were making excuse after excuse to stop us from renting that place. We cleared it again, confimed we’re family and didn’t hear back from them at all.I called again, spoke to a senior lettings negotiator who advised they need evidence that we’re family such as a DNA test or our birth certificates to prove we have the same surnames. Obviously being second cousins we won’t have the same surname, so I offered to write a binding document which they refused because they wanted our parent’s birth certificates (bearing in mind we’re not underage and we’re NHS nurses). Under GDPR, it’s not legal to ask for someone else’s data without their consent especially without telling us how you’ll handle that data. It’s very clear they didn’t want to rent to black Spanish people but what do you expect if your property is in Croydon, Acorn could have been honest about the situation instead of running us around for a almost a week and to be honest they shouldn’t be taking on racist landlords with ther gentrification plans. Integrity over money. Safe to say we won’t ever deal with them again.
Hi Maymouna. I can assure you that the succes or failure of your application was not as a result of race. It was because you were unable to provide evidence that you and your co-tenant are related. Without this evidence the landlord would be at risk of renting the property illegally resulting in potential fines. I am sorry that your application was unsuccessful but wuld be very happy to help you find a property that has the necessary licence. Thanks
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Langford Russell's Sevenoaks office has 533 reviews across two platforms: 77 on Google, 456 on Trustpilot (across the whole business).
Langford Russell Sevenoaks is rated 3.6 out of 5 across all 533 reviews, and 4.9 out of 5 on Google from 77 reviews.
Langford Russell Sevenoaks, 68b High Street, Sevenoaks, TN13 1JR.
