Trusted Agent profile · Sevenoaks
★★★★★
533 reviews across 2 platforms
68b High Street, Sevenoaks, TN13 1JR
Langford Russell's office in Sevenoaks, at 68b High Street, is rated 3.6 out of 5 across 533 reviews on two platforms, including 77 Google reviews rated 4.9.
Every review we hold for the Sevenoaks office, from every platform, shown as written. First names only.
5/5
TrustpilotGood selling experience
While it's difficult to find reliable property agents in this day and age, I have had a good experience with Acorn. They helped me sell my property, and despite the complexities involved that delayed the sale, James Keen and George Liney were patient, prompt and persistent.
Thank you Bhanu. We are pleased to hear that you have been satisfied with your experience . Best wishes Karen Hedges- Acorn Customer Services
1/5
TrustpilotI had a very disappointing experience…
My experience with this agency has been extremely frustrating. I never agreed to the new tenant, yet they are now asking me to pay money for something I did not approve or sign. Communication has been unclear and very stressful, and I felt constant pressure throughout the process. This has been one of the worst agency experiences I’ve had, and I would not recommend them.
5/5
GoogleWe can’t recommend Langford Russell enough! If you are deciding who to sell with in Sevenoaks, don’t hesitate - go with LR. Emily, Steve and James have all been absolutely fantastic throughout the whole process, from selling our home …
Dear Julia Ganis, Thank you for taking the time to review your recent experience with our team at … More
5/5
TrustpilotWhat more could you ask for
I couldn’t ask for anything more from Mark and the team. Such a great service with lots of communication and the expertise to get the job done. Completed our chain twice and made what could have been a very stressful situation very smooth and easy. Thank you all!
Thank you Mr Francis, I will be sure to pass that on to Mark and the Team at Rainham. Thank you for taking the time to post your review. Karen Hedges-Acorn Customer Services
5/5
TrustpilotBEST ESTATE AGENT AROUND
Just want to say a massive thank you to Mark Sugarman who sold my property off market and managed to get above the asking price even though other agents told me it was less. I would highly recommend acorn as they are very professional
Thanks Remmi , we really appreciate your positive review of our services.
5/5
TrustpilotStrood sale
We dealt with Jake and Chris from the strood office, they were great and communication was fantastic. From open day to completion was 14 weeks, they generated a lot of interest in our property and the photos turned out really well. Thanks Jake, Chris and the wider Acorn Strood team.
Thank you Louise for for leaving us a 5* review. We are delighted to read that you were happy with the service you received from Jake and Chris at our Strood office. If we can help further please do let me know. Thanks. Andrew Roberts - Customer Relations Manager
5/5
TrustpilotMark and Kieran were excellent…
Mark and Kieran were excellent throughout From staying in touch and arranging visits at convenient times to regular multiple daily calls and emails when the complications of exchange to completion happenedMade a very stressful time less so
Thank you David for takling the time to leave us a review of your experience using our services. Best wishes. Acorn Customer Services.
5/5
TrustpilotWe are clients of Acorn Dulwich
We are clients of Acorn Dulwich. James Keen is our highly experienced property representative for sales and lettings. We have been using Acorn Dulwich since 2010. Well worth having a conversation with Acorn Dulwich if you are buying, renting or letting.
Thank you for taking the time to provide us with a review of your experience. I am delighted to hear that you were happy with the service you received. Thanks. Customer services
5/5
GoogleI have just used Langford Russel to sell my house and I would thoroughly recommend them. The photographs and property details were done to such a high standard. The team were brilliant (in particular Paul, Emily and Christianna) - always so helpful, efficient and professional. Can't recommend them enough. Thank you!
Thank you Jessica for taking the time to provide us with a review of your experience. I am delighted to hear that you were happy with the service you received from Paul and the Sevenoaks team. If we can help further please do let me know. Thanks. Andrew Roberts - Customer Relations Manager
5/5
TrustpilotI would recommend Acorn to anyone they…
I would recommend Acorn to anyone they were so helpful and kept us informed all the way through our sale. Special thanks to Jacqueline & Daniel for everything they did to help us.
Thanks Linda for leaving a review of your experience. We are very pleased that you were happy with service you received from Jacqueline & Daniel.
5/5
TrustpilotThe staff at Acorn
The staff at Acorn, particularly Amelia, Katlyn and Jake, have been marvellous. They have kept us up to speed throughout the six months it has taken to sell our property. They are very helpful, friendly and utterly professional. Best agent I have ever dealt with and there have been a few!
Thank you Kate for leaving us a 5* review. We are really happy that you were pleased with the service you received from the Dartford team. If we can help further please do let me know. Thanks. Andrew Roberts - Customer Relations Manager
5/5
TrustpilotThank you!
After loosing a flat we loved, Adam showed us a place that wasn’t even on the market yet. He had got to know exactly what we were looking for and this place was perfect for us. We have now moved in and couldn’t be happier! A massive thank you to Adam from the Forest Hill office for helping us out!
Thank you Kate for taking the time to provide us with a review of your experience. I am delighted to hear that you were happy with the service you received from Adam at Acorn Forest Hill and if I can help further please do let me know. Thanks. Andrew Roberts - Customer Relations Manager
5/5
GoogleHad such a brilliant experience buying through Langford and Russell. Madeleine was great and kept us up to date of everything that was happening throughout.
Hi Lucy, thank you for sharing your positive experience with us! We're thrilled to hear that Madeleine provided excellent service and kept you informed every step of the way. We appreciate your feedback and look forward to assisting you again in the future.
5/5
GoogleMy recent house purchase was handled quickly and smoothly. All the staff involved were very friendly and helpful throughout. My agent Will was particularly accommodating, providing regular updates and checking in to make sure the process was moving along.
Thank you Marcus for taking the time to provide us with a review of your experience. I am delighted to hear that you were happy with the service you received and if we can help further please do let me know. Thanks. Karen Hedges - Customer Relations Manager
5/5
TrustpilotGreat agents, flawless service and assistance
We recently rented a property through Acorn. Thanks to James Keen, the process was extremely simple and we could not have asked James to do anything more for us. Unfortunately we had some admin issues, but James was with us at every step and was more than accommodating. We would not hesitate to recommend Acorn or James.
Thank you Matt for taking the time to provide us with a review of your experience. I am delighted to hear that you were happy with the service you received from James and hope you will be very happy in your new home. Thanks. Andrew Roberts - Customer Relations Manager
1/5
TrustpilotI recently made a formal offer on the…
I recently made a formal offer on the River House in Eynsford through Bromley branch with Daniel, the agent handling the property. Despite making five separate attempts to follow up, via email, voicemail, and messages left with his colleagues, I have received absolutely no response whatsoever.
1/5
TrustpilotAn Incompetent Disappointment
My experience as a leaseholder under Acorn's management has been nothing short of a disappointment, prompting me to issue a stern warning to potential clients through this Trustpilot review.The evident incompetence within Acorn's management is glaringly apparent. Despite multiple complaints and escalations, the elevator in our building has been incapacitated for over a month. This sheer lack of responsiveness raises serious doubts about Acorn's ability to effectively manage and address crucial issues.Transparency, or rather the lack thereof, is a recurring theme in our dealings with Acorn. Unexplained price hikes and invoicing discrepancies have become the norm, creating an atmosphere of frustration and mistrust. It's frustrating that a basic expectation of clear communication and accountability seems to be beyond Acorn's grasp.A particularly egregious oversight is Acorn's failure to secure reasonable energy prices, resulting in an unaffordable increase for leaseholders. This level of negligence in negotiating favorable terms raises questions about the competence of Acorn in ensuring the financial well-being of those it claims to serve.To anyone considering Acorn for property management, my advice is to run in the opposite direction. The blatant incompetence, lack of transparency, and an inability to secure fair deals with service providers make Acorn a liability for any leaseholder.In summary, this review stands as a testament to the woeful inadequacy of Acorn's property management. My hope is that others heed this warning and think twice before entrusting their property to a company that has demonstrated such a staggering incompetence.
Hi Angie. I am sorry to read your review and have been investigating this with our Estate Management team. We are fully aware of the issues you have raised and have been dealing with this with the relevant third parties to resolve them.The residents association have been updated regularly by the Estate Management team but I am sorry if you feel that the communications have not been good enough.Having investigated this I am confident that a resolution will be found soon but would suggest contacting Estate Management direct for more information.As we don't have your full details on this platform, you could also email your details to Customerservices@acorngroup.co.uk so that they can investigate further.
1/5
TrustpilotUnresponsive and inefficient
Looked at a commercial premises through Acorn. Kept waiting around for them to send information to me. Then, I saw it was "under offer". Didn't tell them I'd noticed this, just kept chasing them for the information, which they kept saying would be along shortly. Quite clearly, in the usual vein of the arrogant and low IQ estate agent, they were playing me, keeping me hanging on the back burner. The property has now been "under offer" for 5 months. I could of been in there by now. This seems detrimental to the requirements of the vendor but, hey, when has an estate agent ever cared for anyone other than themselves?
2/5
TrustpilotDisappointed. At one point they defended the other party’s interest
I have just sold a property through Acorn London Bridge. My main impression throughout the process was that I was not in control of my sale.The biggest disappointment came from the agent acting on one occasion against my interest and in favour of the buyer although I was their paying customer: I instructed the agent to stick to a strict completion date (to avoid paying ERC on my mortgage) but she tried to convince me to bring that date forward by a few weeks to accommodate the buyers. Worse, the regional director then called me and applied psychological pressure to persuade me: claiming falsely that I and my solicitor were responsible for delays; asking what I would do if the transaction fell through and depicting a bleak picture of the rental market when I said I would rent the flat out.Moreover, the agent systematically refused to put me in direct contact with my buyers, which I found both infantilising and stressful: having to rely on second-hand accounts was clearly suboptimal especially at times when the enquiries from the buying side became counterproductive and somewhat unreasonable.Furthermore, obtaining simple changes to the listings on property portals required more insistence than it should have been necessary.I give 2 stars because they did find a buyer in a difficult market but I know that next time I will be looking to sell through another agent or, ideally, privately.
Hi Fabrice, thank you for sharing your feedback with us and sorry if you were unhappy with the service you received. I have spoken with the London Bridge team thius morning and they are genuinely surprised at your review. Firstly, they were delighted to find you a buyer who was willing to pay significantly in excess of the agreed asking price and who was able to complete on the day you requested. I unerstand that the issue regarding ERC was actually only communicated to us by your solicitor despite requests from the team to ascertain what the reason was. As an agent, although we never lose sight of the fact that the seller pays our commision, we do have a duty of care to the buyers and in this case, the buyer wanted to understand the reasons for the very specific completion date you requested. It is also our duty to advise on market conditions and point out any concerns we may have for our clients. It is also not common practice to encourage buyers and sellers to deal directly during a transaction as in our experience, this often is counter productive and ultimately you pay the agent to take care of negotiations and communicate through the correct channels.That said, again we are sorry if the service did not meet your expectations and those involved have noted your comments contained in this review.If we can help further, please email customeservices@acorngroup.co.uk.Thank you.
5/5
TrustpilotNatalia is excellent
Natalia is excellent. She was on top of everything, and very good to deal with. Very pragmatic and strong communication. There had been a huge issue with the prior management team and she did a lot to turn things around. You will be lucky to deal with her.
Thanks Elizabeth for leaving us a 5* review of your experience working with us. We are really happy that you were pleased with the service you received from Natalia and if we can help further please do let me know. Thanks. Andrew Roberts - Customer Relations Manager
1/5
TrustpilotPoor customer service as a managing agent
Acorn have been managing my property in London for a while and over the years there have been so many changes in managing agents, communication is not passed on. More recently in the past 6 months, when my regular property agent has been on annual leave Acorn have been unable to manage my property.In response to the below issue, whilst I appreciate the reply, the facts aren't correct as the ongoing issue has been closed without even considering my point of view. Acorn are unfortunately not wanting to rectify the situation. I will of course reach out to discuss it, as suggested. Thank you
Hi Charlotte. I am very sorry to read your review and your comments are noted and have been passed on the Head of Property Management. We have managed your property since 2017 and until recently, without issue. There was a communication issue earlier in the year which we apologised and compensated you for and then an issue that occurred this month which is being dealt with. If there are any other specific issues you would like us to investigate, please email customerservices@acorngroup.co.uk and we will do our best to resolve. Thank you.
5/5
GoogleWe recently worked with Langford Russell to let a property in Sevenoaks and couldn't be happier with the service received from Louise Ward. From the very first meeting, Louise understood our needs and worked proactively and efficiently …
Good morning, Thanks for the amazing review and star rating! … More
5/5
TrustpilotMelisa from Acorn!
I called Acorn many times to resolve an on going matter with my tenants and Melisa Kurban handled the matter promptly and efficiently. I am pleased with the service as she was polite and concluded an issue that was taking months in a matter of days. I would recommend Melisa from the Dartford branch at anytime.
Thank you Sally for leaving us a review of your experience with Melissa and our Dartford office. We are really happy that you were pleased with the service you received. If I can help further please do let me know. Thanks. Andrew Roberts - Customer Relations Manager
5/5
TrustpilotPositive perils of property buying
Many thanks to Harley from the Catford Acorn branch for all his responses to my questions and for helping me to make my move as smooth as buying a property can be.
Hi Kathryn, We're thrilled to hear that Harley from our Catford Acorn branch provided excellent assistance and made your move as smooth as possible. If you have any more questions or need further assistance, feel free to reach out. Thanks Customer Services
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Langford Russell's Sevenoaks office has 533 reviews across two platforms: 77 on Google, 456 on Trustpilot (across the whole business).
Langford Russell Sevenoaks is rated 3.6 out of 5 across all 533 reviews, and 4.9 out of 5 on Google from 77 reviews.
Langford Russell Sevenoaks, 68b High Street, Sevenoaks, TN13 1JR.
