Preston Baker Selby reviews

★★★★★ 5/5

Google

Zoe and co, have been great from the first enquiry onwards. Now have two properties on with them. Very professional and give honest advice. Will use again.

Stuart · 23 July 2026

★★★★★ 5/5

Trustpilot

I cannot recommend Rachel from Preston…

I cannot recommend Rachel from Preston Baker highly enough. She has helped us sell two properties and both times the process was seamless and stress-free. Rachel is extremely professional, knowledgeable, and attentive. She provided us with valuable advice on how to prepare our properties for sale and her weekend sessions attracted a large number of interested buyers. Thanks to her expertise and local knowledge, our houses were sold within hours of being on the market.Rachel goes above and beyond to ensure that the entire selling process is smooth and efficient. She is proactive in liaising with buyers and solicitors, keeping us informed every step of the way. Her dedication and attention to detail truly set her apart from other estate agents we have worked with in the past.I have recommended Rachel to all my friends and they have all had similarly positive experiences. If you are looking for a reliable and trustworthy estate agent who will work tirelessly to get you the best results, look no further than Rachel at Preston Baker. She is simply the best in the business.

Aileen · 29 July 2024

★★★★★ 5/5

Trustpilot

10/10

Vanessa was excellent from start to finish - can’t recommend her highly enough. Extremely diligent from end to end and will be proactive to help the process run smoothly and efficiently.

Ben · 1 April 2025

★★★★★ 5/5

Trustpilot

Appreciation review

Great experience we bought through Preston baker. We had jayne tomlinson as our point of contact as the sellers estate agent. She was fantastic we had a few bumps along the way but she sorted them out. She was proactive in getting these resolved sometimes even out of office hours. We can't thank her enough.will definitely look to using jayne when selling in the future.

Jess · 3 September 2025

★★★★★ 5/5

Google

Anna and Zoe have helped us through the purchase of a property. Always helpful and response to queries super quick which was fantastic. Thank you so much

Pauline · 3 July 2026

★★★★★ 5/5

Google

It would give me pleasure to recommend Preston Baker, I have dealt with Estate Agents for many years and they are a cut above any other - they not only are professional they are PRO-ACTIVE.. they listen to what your needs are and advise accordingly. Anna Greaves from the Selby branch has helped several times over the years, she is a credit to the industry, professional, helpful, and goes above and beyond. Anyone looking for a professional team I would highly recommend this Estate Agency.

Julie · 16 July 2021

★★★★★ 1/5

Trustpilot

Avoid at all costs

Avoid at all costs. Mistakes from start to finish. Terrible landlord allowed to let with them and poor service , minimal effort to help the tenants throughout the whole 9 months of the tenancy. Full of bureaucracy that was unnecessary and didn't apply to the situation, and used this as an excuse to not help. This was a student let and many students do not collect the keys on the first day of the tenancy, but rather weeks or months after (closer to the start of the university term time). They forced me to sign an inventory for the room I didn't have keys to through an "automatic computer process" and would not override or add a cover note saying I didn't agree to it being signed until I viewed the property in person. Come August when I had moved in, it took about a week to access the inventory because it was locked 7 days after the tenancy start date. I was told I could edit or amend the document but they didn't seem to understand that you cannot edit something you have not seen... When they did send me a copy a week later, there were 8 things in my room alone that had been missed on the inventory. All of this came after the shambles of my housemate's contract which was delayed by 3 weeks due to their mistakes with the guarantor checks. Fast forward a month with the "live-in" landlord blatantly disregarding Covid laws by travelling across the country multiple times, then leaving altogether but not throwing out her perishables. The boiler then needed work as none of the radiators were heating up. Preston Baker wouldn't send a plumber for several weeks (in November) and said we had to bleed the radiators, despite us saying we had no idea how to do this nor the correct keys to, as the landlord herself had also clearly not bled the radiators since she acquired the property (3 to 4 years prior) evident by her questions and requests for pictures. Then the basement lights (i.e. the only light source for that communal area) failed due to loose wiring. Following that, the toilet started seeping but Preston Baker didn't send a plumber for 4 days as their computer hadn't flagged "the only toilet in the house is leaking and not working properly" as an emergency. In December they were insisting on visiting the property for an inspection despite the fact we had only been in the property for 3 months and the Covid was very much threatening our ability to go home at Christmas. It took several back and forth emails for them to finally agree to have this inspection done through photos/not in person. The landlord also then changed her mind 3 times about how the property should be left due to her innate inexperience and her actions almost certainly damaged the property due to the boilers condition come January onward. The landlord refused to contact the WIFI company when we were experiencing problems and blamed our own devices for the unreliable connection. The flooring had not been fixed (including broken tiles which is dangerous) since before we moved in. Clearly there is disregard for both safety and comfort and Preston Baker should have insisted on these inventory improvements. Despite the microwave catching on fire, the nails sticking up through the floorboards, the poor heating and ventilation, the broken extractor fan, faulty heat and smoke detectors, the dirty and loose fitted, the poor layout with the cowboy-building features on top of everything already mentioned, Preston Baker continued to prove they are useless at the best of times. When the landlord unexpectedly (and unannounced) came back, we complained and said this behaviour is unacceptable and arguably a breach of contract. As she had left the property for months, she should give 24 hours notice before a return. Preston Baker patronisingly said this was a civil matter and that maybe we "should have asked her to tell us" when she was planning on returning. Of course we had already done this, Preston Baker were simply not interested in listening until I mentioned their reputation and how it reflects on their brand to allow such awful landlords onto their books. During her short time in the house, the landlord left bodily fluids in the shared communal areas and did not clean this up, along with all her ambient foods from the previous months. I was patronisingly told we have an equal responsibility to clean the communal areas, despite the fact the landlord had not lifted a finger and even left bodily fluids in the carpet. You can see where Preston Baker's priorities lie. This happened in the last month of our tenancy, so it has been awful from start to finish.

Lois · 9 July 2021

★★★★★ 5/5

Trustpilot

Danielle Cooper…competent, experienced and in control

Danielle Cooper is a real force who makes things happen. We’ve worked with her before and she always seems very much in control of all scenarios and can also really look out for your interests. I’d say she’s a problem solver who suggests ideas thinking outside the box. She’s pretty quick to communicate too and gets things done. All in all we had a good experience with Danielle so thank you for that.

Nicholas · 25 September 2024

★★★★★ 1/5

Trustpilot

REBEKKAH IS INHUMANE THEY ARE MONEY THIEVING SCUM

They don’t deserve one star. As a whole i can only speak for property manager Rebekkah who has been intolerable and shouldn’t even be employed unless the whole company is based off of unethical treatment to people in vulnerable positions. I lived in a rented property for 2 years which i looked after and i loved, it was also my workplace. During lockdown i was handed an eviction notice (initially for 3 months which wasn’t even legal lol) so then i had 6 months to find a house whilst i was unable to properly work and keep paying my £700 rent. My circumstances were quite difficult in finding a new home as i’d only recently registered as self employed so i was getting no government help and i expressed my struggles to rebekkah about my concerns to potential homelessness. One year into my tenancy prior to this i had an unprovoked attack to my property and my window had been bricked, this was of no fault of my own and i had an open court case to try to get some justice as i was having to pay for the damages. So when i finally find a property with a private landlord that would take me on on the terms of looking at my bank statements (as official checks would have said my income was 0 as i had not yet done my first tax return), i find out that after months of house hunting, Rebekah has given me a BAD REFERENCE SO THAT I WAS DECLINED FROM THE PROPERTY DESPITE THE FACT I WAS BEING EVICTED!!!!! She stated ‘tenants friends through bricks through the window’ and claimed to me that she had to be honest when writing the review. Tenants friend!?!?! I’d never met the person!!!!! I was being victimised for a crime that had been caused against me, and she was also lying as she knew full well that wasn’t the circumstances. It was as if to let the future landlord think that i was the sort of person who associated with people like that and that it was a reflection of myself otherwise it wouldn’t have had to been mention when i’d already agreed to pay the costs. She’s been an absolute nightmare and even since allof this has hounded me for money during lockdowns (even though i was still paying my full £700 rent lol). I told her that her actions and the way she’s dealt with all of this could leave somebody homeless or dead, this type of stuff can cause so much stress on somebody weak but this company and especially Rebekkah with two K’s have absolutely no soul at all. I even spoke to an ex preston baker employee who said they only care for getting the money and care nothing for your welfare. Avoid at all costs as i will never ever go via an agency again

Alana · 9 March 2021

★★★★★ 5/5

Trustpilot

Angela has been great and really…

Angela has been great and really supportive. When we were considering selling, Angela spent a great deal of time talking us through the process and what to expect. We are selling and buying with Angela and she has made the process so smooth and easy :)

Ishka · 25 May 2024

★★★★★ 1/5

Trustpilot

Stay well clear of Preston Baker in North Leeds

My first review which named the agent was removed as the agent complained to Trustpilot. She didn't want her full name to be included or take accountability for her appalling service. Throughout the selling and legal processes rather than being an advocate, she delivered frustratingly and consistently poor service and sales progression. At the start she did little to market our buyers property and showed a disturbing lack of engagement, which continued throughout the whole process. We then establish the bottom of the chain is not a first time buyer,as advised, and actually there is a fourth party in the chain and complications around this. She consistently failed to facilitate communication with solicitors, buyers and sellers, which resulted in several failed exchange of contract dates a three failed move dates. All this occurred prior to Christmas. Hopefully this review will help her appreciate the impact of her inaction, which led to needless distress and sleepless nights for a number of people in the chain. I did raise two complaints in an attempt to resolve these issues and elicit a change in approach from the agent without success. This particular agent caused us many sleepless nights. Since posting this updated review PB have made attempts to have my review removed from Trustpilot.

Darren · 29 December 2024

★★★★★ 5/5

Google

When I first came across Preston Baker, I had been looking for a property for 6 months, so the prospect of waiting 10 days for 'property launch' honestly frustrated me no end! But my mind has been completely changed, the approach feels really efficient and beneficial for seller and buyer alike. I'm just super impressed by the team, especially Olivia and Zoe, and how hard they work for their clients.

Charlotte · 16 July 2022

★★★★★ 5/5

Trustpilot

Excellent service from Julie at Preston…

Excellent service from Julie at Preston Baker. Julie was easily contactable and always willing to help. She made the process of buying the house smooth and provided a good communication chain between us and the sellers. Overall, it was a hassle and stress free experience. Thank you

Jaya · 11 April 2024

★★★★★ 1/5

Trustpilot

Impossible to get a hold of. Bad customer service

Impossible to get a hold of. Viewed a property on a Monday, sent a follow up email with questions about the property the following day. Never received a response, even after sending a further follow up email. Phoned the office every day until Friday, leaving two voicemails to which I never received a response. Finally got through to the office phone on Friday and was told that the property had been taken following a viewing on Thursday. Poor customer service. This was the Oakwood branch.

Stacey · 11 December 2024

★★★★★ 5/5

Trustpilot

David Reeves at PB

David has been a fantastic estate agent, keeping us informed throughout our sale and supporting our interests. The process from initial valuation through listings and offers could not have been easier. Fingers crossed now for the sale to go through as smoothly as the rest of the process.

BECKY · 6 March 2024

★★★★★ 5/5

Trustpilot

Responsive, approachable & personalised service

We instructed Carol Gunn at Preston Baker for the sale of our property in Harrogate. Her approach was personal and she spent time to understand our situation. Carol was approachable, responsive and enthusiastic. She was always quick to get back to us even if working late or on weekends.

Louise · 12 February 2024

★★★★★ 5/5

Trustpilot

Excellent would definitely recommend

Preston Baker have gone above and beyond in helping us buy our forever home. Their expertise and professionalism is second to none and they really care about you, even being available out of hours. We have been dealing with Claire and Steph and they are amazing. Steph even brought us a moving in present which was such a lovely touch. Lovely ladies cannot thank them enough for all their help and support over the past few months.

Emma · 14 January 2025

★★★★★ 5/5

Trustpilot

No hesitation in recommending

I contacted Preston Baker regarding the sale as I'd had faultless service from the company in the past when my property was rented out through them before the letting arm was sold to Linley & Simpson. Of the 3 estate agents I contacted Rachel/PB was the only one who took the trouble to have a video call with me to talk me through the process, her valuation and what PB could offer. Valuations from the other agents were 10% lower but Rachel was confident we could achieve the higher price, and indeed I had an offer for the full asking price within 2 weeks. I would like to thank Rachel for a quick efficient sale and for keeping me informed throughout and for making the whole process very easy and straightforward from start to finish. I would have absolutely no hesitation in recommending.

Paul · 6 February 2024

★★★★★ 5/5

Trustpilot

Jess has been fantastic!

Jess has been fantastic throughout the sale of our house and we couldn’t recommend her more. We have faced multiple issues during our sale (at no fault of Preston Baker) and Jess has been very supportive and flexible to ensure a successful sale process. Her communication is quick and she always keeps us in the loop. The service we received from Preston Baker and from Jess has been excellent and we would be more than happy using them again in future.

Ben · 6 February 2024

★★★★★ 5/5

Trustpilot

Carol Walker-Gunn

Carol is truly amazing! Always available to help along the way. She has so much experience but not only that, she cares. We had the most difficult sale and purchase transaction and I’m sure, without Carol, it would have been much worse. She went above and beyond to make it happen, her direct lines to the solicitors involved saved the day. She’s a marvel

Sharon · 4 November 2024

★★★★★ 5/5

Trustpilot

A smooth and friendly experience

A smooth and friendly experience! After booking my viewing with Archie, he gave me some helpful advice and sent me details of similar properties, helpful service with a smile

Will · 24 April 2026

★★★★★ 5/5

Google

Called to ask for a market valuation and arranged a meet up with Anna. She arrived brilliantly prepared with full history of all local and similar house sales so we could come to a fairly accurate valuation Very professional and courteous .Just waiting for some probate to happen then will definately use PB Selby for our sale

Rob · 14 August 2025

★★★★★ 1/5

Trustpilot

Preston Baker Valuation

We invited Preston Baker to give a valuation of our house on 16/8/25. The agent was professional and polite but the companies ridiculously high fees, which she obviously didn’t divulge until the end of our meet made our minds up for us. We discounted them as soon as she told us the fees were over £8000.

Gary · 17 August 2025

★★★★★ 1/5

Trustpilot

I've been renting a property for nearly…

I've been renting a property for nearly two years and I thought everything was fine but.... Approximately 2 months ago, I called and informed them of my intent to buy a property which would then mean I would be leaving their contract early. I asked you them to inform the landlord and ask if this was ok. On this occasion, they came back to me promptly and assured me the landlord was happy for me to leave however I would still have to cover the rent until a new renter is found. I stressed that the timing was very important to me because I cannot afford to pay both rent and mortgage, I was assured that this is normal and they would work on getting someone else asap. Further down the line, about 6 weeks ago, I informed informed them that it is looking very likely that I will get my mortgage approved. I said we would be leaving the property in about two weeks. Again, they thanked me for keeping them up to date and ensured me the property will be back on the market as soon as I gave them the nod.The following week, I then informed them that I had left the property and asked if Preston Baker could put it on the market. Again, I was told, no problem, we will get it listed straight away. During this, I again mentioned how important it was to move fast to avoid me having both a rent and mortgage. Last Week, nearly 3 week since they said they would list the property, I thought I would look at the advert online, only to discover it wasn’t on. I immediately called and spoke to the Moortown office who said they have had no information of this and would list straight away. I explained that it’s not on as I am liable for the property and I have lost 3 weeks’ worth of time down to Preston Bakers negligence. I was informed someone would get back to me, obviously no one did. I then caught up with one of my old neighbors. They asked me if I told the owners that I was leaving because apparently the landlords had no idea I left the property. I thought this was very strange as I informed them on multiple occasions of my situation. Its not what you would call a good service from the side of the owners is it?This week, I have called twice to find out what, why and how this happened. I also requested an update as to the progress of getting in a new tenant. I was informed both times that someone would contact me back but obviously the passage of communication error stuck again. The long and short of this is… I am now 3 weeks behind getting anybody in the property through Preston Bakers fault. In terms of money, that is £712, the sum could be a lot more if I hadn’t checked myself. Nobody is communicating with me or the property owner apparently and no matter what communication method I try, I hear nothing back.I have recently emailed multiple offices, as well as the MD, without a single acknowledgment of this issue. It is as if they are hiding. With all of the positive feedback I expected better but is seems they are no better then anybody else. Regardless is your a renter or property owner.

Stuart · 19 October 2018