Preston Baker Selby reviews

★★★★★ 1/5

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Preston Baker Valuation

We invited Preston Baker to give a valuation of our house on 16/8/25. The agent was professional and polite but the companies ridiculously high fees, which she obviously didn’t divulge until the end of our meet made our minds up for us. We discounted them as soon as she told us the fees were over £8000.

Gary · 17 August 2025

★★★★★ 5/5

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I had an excellent experience with…

I had an excellent experience with Preston Baker Headingley Branch and had high expectations after a neighbour recommended them. I was impressed with how well I was kept informed the whole time with phone calls with all news and updates and never felt like I was kept in the dark. Jess was very professional and I felt like she went out of her way to keep in touch and make us less nervous about the whole experience from the first meet. Thank you again!

Rv · 20 August 2018

★★★★★ 5/5

Trustpilot

What a ride!

What a ride. So many complications with our sale/purchase but Gemma was always on it. Very calm, very able, always knowledgeable, right up to the wire phoning solicitors across the whole chain to hurry them up. Absolutely superb - give her a raise.

Martin · 3 April 2024

★★★★★ 5/5

Google

When I first came across Preston Baker, I had been looking for a property for 6 months, so the prospect of waiting 10 days for 'property launch' honestly frustrated me no end! But my mind has been completely changed, the approach feels really efficient and beneficial for seller and buyer alike. I'm just super impressed by the team, especially Olivia and Zoe, and how hard they work for their clients.

Charlotte · 12 October 2021

★★★★★ 5/5

Google

We can’t thank Chloe, and Zoe, enough for all their support when selling a house as a result of Probate. We were stressed and distressed and did not understand the process. Chloe was so warm, friendly, approachable, whilst being very professional and organised; nudged solicitors, kept us in the loop, explained things, went above and beyond. Helped us through a difficult time. Can’t praise or recommend Preston Baker highly enough.

Ruth · 12 October 2021

★★★★★ 1/5

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My experiences with Preston Baker - Disappointment

Below are my experiences when I am dealing with Preston Baker for last 5 months. I brought the house from them in Nov 2017 and let them to FULLY manage it from Day 1. However they FULLY disappointed me in all areas. And charged me around £1500 for doing nothing to maintain the house at all. Based on the reason that the house is not yet tenanted. So it is not yet being managed by Preston Baker, even though I already signed the FULLY management contract with them and passed all the keys and the house to them. Anyway long story in short, here are some points that I believe the general public need to know:To Potential Tenants who are not in a HMO house, i.e. for all those who are renting as family or 2 bed houses: Be ware that Preston Baker will not make sure the electric in the house and sockets and alarms are totally safe when they rent you the house. For example, they will rent you the house with electric socket directly over the stove. They will rent you the house with unsafe furniture. They will rent you the house BEFORE they have gas certificate checks. Apparently , I requested them to get the house gas check before tenant in. They did nothing. I asked and they replied me that they only do so AFTER the house is tenanted. They will NOT demand a safety electric standard because there is no legal requirement for a certificate in England yet. I found a DIY job in the alarm system which was done with some car parts and with copper wire fully exposed. And find out that the house is not earthed. And electric wire fully exposed behind the oven. But please remind that the house was fully managed by Preston Baker all those years before I purchased it from the vendor. So these sorts of dangerous things should not be happening at the first place. These can cause the lives of the tenants.To BTL Landlords: Be sure you stay away from Preston Baker. I am a portfolio landlord with IG. Honestly I made a huge mistake to try another agent this time. Preston Baker charged me £1048.61 for half jobs done. For example, use flooring vinyl tiles and tell you that they are using laminates. Repair a rotten foot steps just by putting a plastic on top without support. Charged you for removing a useful wall mounted book shelve that you have not request them to do. Remove one third of the house waste and left two bag of real dog poo and two containers full of rubbish and moldy items and more than 10 years old fire extinguishers in the house, full size old carpet, two old hoovers and tins and tins of paints in the cupboard plus piles of letters; and obviously charged you for it. Being requested to find leaking problem under the shower tray and surrounding area. But only half fix one out of three leaking places in the bathroom. Told them several times that I have no budget in fixing the house to a rentable level. Obviously cheap and cheerful is even better. Their staff can only remember the last part and totally ignore my first part. And gave the contractor £500 budget to do the job. And now I complain to their manager Ashley. He totally passed the ball and not feeling guilty at all. Because of their half jobs done, I need to pay extra to get builders in to re-fix them. And because I am calling people in myself , I will do something extra to the the house. And you know what? Because of that, Ashley says that what I want is to upgrade the house . This is very funny. I requested Preston Baker to maintain the house to a rentable standard. They charged and done half of the jobs. The house is non rentable and even dangerous to rent out. That is his standard , Preston Baker standard. I just merely fix the problem and he said that is upgrade. Very funny. Charged me further £145 for supply and fit replacement wired smoke alarms and fit one replacement wired heat alarm . But remember I requested them to check and if needed, install hard wired alarms in the house . Then they should check if the existing ones. However what they did was just to take of the alarms and replace them , not even check the wire up the loft. I asked why. And their replies are summed up as: there is no legal requirement for the alarms in two bed terrace house. They have not done and checks on the house for all those past years when the house was also fully managed by them (between the previous owner and Preston Baker). Note: someone has been touching and rewired the alarm circuit with car accessories parts. Furthermore for the soil stack , charged me £192.35. Interestingly , they double charged me in the invoice and my card as £384.70. And the manager Ashley told me that 'I Overpaid them'. This is a joke. They not admit they overcharge but instead, it is the customer over paid.My house is in a prime location, but cannot be rented out for months. So I curious and when to ask for the key to check whats going on. You know what? They just hand me the key without checking my ID or ask who I am ! Therefore your house is not safe under their supervision. They will just hand the key to anyone who come by the door. And again interestingly, the Preston Baker girl replied to the manager Ashley that she knows who I am. However , I never done any business or introduce or talk to her before. How can I be known? Anyway there are even more to tell, but not sure I can type that many in a review. Please, to all landlords, stay away from this agent. I will bring these issues later on when I got time to they head office to let their boss Ian Preston and James Baker know about what their staff are actually doing and how they disappointed the customers. At this moment, I just put my experiences here to tell you all what I came across and hopefully can be helpful to all of you.

Ka · 10 May 2018

★★★★★ 5/5

Trustpilot

Preston Baker are the ones to guide you through.

We purchased our house through Preston Baker , Headingley office.We had several visits to the property before our decision was made.Ben and his team made sure someone was always available to show us around, as the property was empty. We were never rushed and each time any questions or worries we had were answered honestly and quickly.I would definitely recommend the Headingley branch of Preston Baker to anyone they were always so efficient and helpful.So much so that as we have finished the renovation,we have asked Ben to return and give us an idea on the present value.

Gail · 26 April 2018

★★★★★ 5/5

Trustpilot

Original, lively and intelligent...

We chose Preston Baker due to the enthusiasm, humour and uniqueness of Chris Clegg, Manager of the Moortown Branch in North Leeds. Although a little more expensive than some of the other local agents we felt they had a bit of style and originality. We were introduced to the Sales Negotiator, Rachel Lansdell who was lively, intelligent and bright and reinforced the qualities we had sensed on our first impression of Preston Baker. A bit of a slow start to the sale and the launch didn't really bring much but eventually the sun shone, the momentum gathered and things took off leading to a fruitful outcome resulting from a 'final bids' scenario with one offer exceeding the asking price. I should like to thank Rachel and Chris for their excellent and sensitive approach to the whole proceedings, but also to the likeable office staff at P B including Emma, Fraser and Ish who were certainly up to the mark!

Alan · 24 April 2018

★★★★★ 5/5

Trustpilot

Faultless Service from the Headingley Branch!

Effortless service from the team in Headingley (Leeds). Our home went 'live' on a Friday evening and by the following Saturday we had accepted an offer that was over the asking price! From the initial consultation with Jess to getting the house on the market we didn't have to worry about a thing. Phone's were always answered, calls returned and Patrick did an amazing job on getting the brochure sorted within hours of taking photos (that were great). The 'launch day' approach Preston & Baker use really suited us as all the viewings were concentrated into a shorter time period. It also increased the interest in our house and we sold it in 7 days and 18 hours of it going live. Ben the negotiator was fantastic, dealing with all the viewings and offers and really used his experience in the area to really help advice us on how to proceed. I cannot fault the Headingley branch at all, and we are delighted with the service and result! We looked at other agents with cheaper rates, but having now viewed houses with 5 other agents I am 100% sure where that extra money has gone. I would most definitely use them again. Thanks Jess, Ben, Patrick and the rest of the team.

David · 24 April 2018

★★★★★ 5/5

Trustpilot

Simply the best.

Fantastic Service start to finish.Starts with the Manager -Chris,he has total belief in himself and the team to the level where I said you have 28 days to sell can you ? Confidently and calmly the answer was - Yes.Industrious Rachel at the office was communicating on a daily basis helped by Emma Fraser and Ish they achieved there goal Oh after the sold sign goes up Catherine takes over to ensure both the parties have a smooth transaction to completion.All I can say is this team can sell any house in there area - they are a great example of an idyllic estate agent.Thank you.

Bashir1966 · 21 April 2018

★★★★★ 5/5

Trustpilot

Outstanding service and stress free sale of my house.

Selling a house is an excellent experience I have had with Preston Baker Estate Agent. Julian and Catherine supported me throughout the process, I was not worried and fully informed of the process of the sale. I enjoyed meeting the other members of the team too, Raj gave excellent morgage advice, Adrian kept me informed and presented my house to buyers on the launch day and meeting Alex with the reassurance of not to worry was great too. The photographer was brilliant and gave advice how and what to have in the rooms.I appreciate the whole team input everyone was amazing.

Mrs · 30 March 2018

★★★★★ 4/5

Trustpilot

Joel Corby saves the day

After our four and a half year tenancy through Preston Baker my review is a bit mixed. Had it not been for the excellent experience we have had dealing with Joel Corby, towards the end of the tenancy, then I would have been rating this with a few less stars. Our main issue over the tenancy was the difficulties we had in getting repairs. We had a shower which didn't work for nearly a year. We've had a big hole in our kitchen roof for nearly the entire tenancy, due to a leak from the flat upstairs. Everyone we have spoken to has responded and said that repairs will be made, and then the next thing we know, that person has left the company and none of the repair work has been passed onto anyone else, and we have to start at the beginning again. I think we've dealt with at least 10 different Preston Baker representatives over the course of the tenancy. We have also been somewhat frustrated by the incessant inspections on the property. I think our first one was a year into our tenancy, and then as the years went on these started happening every three months, despite there never being issues raised in our inspections. We asked if our inspections could be reduced, based on us obviously looking after the property, and the length of our tenancy, and this was referred to our landlord, who happily agreed to this. But yet we still received inspection orders every three months. This was particularly frustrating as we felt like we were always being inspected with suspicion for damaging the property, and yet the repairs that needed to be made on the property on our behalf were never being completed. However, I have to feed back how superb Joel has been since he has been dealing with our property over the last few months. He is always friendly, funny and eager to help. Our boiler stopped working last week during the "Beast from the East" weather, and Joel got this resolved for us immediately. We also needed to see if our landlord would be happy to bring back our moving out date as we had found a property we wanted to move into which was not going to be held until the end of tenancy at this property. I called Joel and within half an hour this had been agreed with the landlord and relayed back to us. He is an asset to your company, I am sure.

Leah · 8 March 2018

★★★★★ 5/5

Google

Anna and team were fantastic. From the first visit to completion she was the perfect mix of friendly and professional, and kept everyone on their toes to ensure a quick and efficient sale. Couldn’t recommend enough!!!

Nick · 1 August 2024

★★★★★ 5/5

Trustpilot

Jess Fox was amazing

Jess Fox was amazing, she talked me through and supported me buying my first home. Always contactable and happy to answer all my silly questions. She made the whole process less stressful and I felt I was in good hands. Highly recommend.

Vicki · 10 April 2024

★★★★★ 5/5

Trustpilot

Extremely Professional

Rachel Lansdell at the Oakwood branch, sold my late father's property in a week. Its was between Preston Baker and another big local estate agents. Rachel valued the property a lot higher than the others. We got well above the asking price. Preston Baker have been very professional, everything they promised about marketing was delivered above my expectations. Constant updates and advice all the way through. Would highly recommend, due to the fact, Preston Baker made its competition look very amateur!!!!

R · 4 December 2023

★★★★★ 5/5

Trustpilot

Minnie - Mortgage Adviser

Minnie's advice and assistance throughout this process has been invaluable - I was a first time buyer and completely clueless, but she talked me through everything in a clear, no jargon way. Minnie was always very quick at coming back to my queries, not just regarding the mortgage side of things, but also the whole house-buying process in general. She also dealt with all the paperwork which made my life so much easier.I would whole-heartedly recommend Minnie to anyone looking for a mortgage advisor and will, without a doubt, be coming back to speak to her when I look to re-mortgage or buy my next house.

Rebecca · 21 December 2017

★★★★★ 4/5

Trustpilot

Really good agency with only minor issues

Me and my wife were struggling to find a cosy 2 bedroom house due to our current tenancy ending around Christmas. Thankfully we found one and Abigail was really helpful, always professional and always available to keep me or my wife updated. There were a couple of nervy moments where we had to wait all day to find out if the landlord would accept our application and then being able to move in the date that was advertised. But other than that, the whole process was efficient and we are happier for it.

Antonysutton · 1 December 2017

★★★★★ 5/5

Trustpilot

Fantastic Service..

From the moment I submitted my online request for contact right up to now, I cannot recommend Preston Baker enough.Efficient, professional and friendly at all times, Jess and her team make selling a house so easy. They have kept me in the loop at all times and, in my opinion, have gone over and above what I would expect from an estate agent. I am still shocked about how quick and easy things have been. From the initial meting with Jess, creating the brochure with Adam and Hannah to viewing bookings and offer emails from Abigail and Ben, the whole team at Headingley have been great. I would not hesitate to recommend Preston Baker or use them again myself, if I was ever in need of their services.

Derek · 28 November 2017

★★★★★ 5/5

Trustpilot

I would recommend using Preston Bakers sales team in Selby without a shadow of doubt.

From our initial enquiry right through to completion Preston Baker delivered a great service throughout the process. Having viewed the property online we were desperate to see the house as soon as possible which they made very easy for us, the lady that conducted the viewing was very friendly and helpful. After consideration we were quite certain we wanted to make an offer but asked to view the house for a second time before making a decision. This was arranged with the vendor which put our mind at ease and he was able to answer further information that you would only know from living there. The offer process was easy and being first time buyers a lot of advice was provided and very much appreciated. During a very turbulent sale Louise Kelly the sales manager of Preston Baker in Selby was always at hand to offer moral support, advice and even did additional work to pull the sale through when the solicitors were not stepping up to the job. Louise really did go above and beyond and for that we are extremely grateful. Preston Baker are very lucky to have her as she is a huge asset to the firm. I would recommend using Preston Bakers sales team in Selby without a shadow of doubt.

Francesca · 21 November 2017

★★★★★ 5/5

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We have bought a Preston and Baker …

We have bought a Preston and Baker property and have been really impressed by their whole team. The agents that have shown us around (kestyn and Adrian especially) have had the perfect mix of professionalism and helpfulness without being pushy salesmen and also giving us enough space to look around and chat on our own. The office team have been excellent each time I've rung needing anything. And most of all their sales support has been brilliant... in particular Catherine. We are set to complete this week.... so far we have been really happy with all our dealings with preston baker. Would highly recommend them!

Ruth · 1 November 2017

★★★★★ 5/5

Trustpilot

Excellent team throughout the process - I can't recommend enough!

We recently sold through Preston Baker Moortown office and they were exceptional. The whole process from start to finish was 3 months!!! Claire was fantastic in the early stages helping me get the house ready for market. The open day concept was amazing and just perfect for us (a family with 2 children under 3)! We had multiple offers from the open day and Clare and Chris were fantastic at helping us through the process of accepting the offer. Catherine was amazing at helping me through the process (particularly with my problematic seller on my new property with a different agent). I couldn't recommend Preston Baker highly enough as they exceeded all my expectations and I can't believe that even in a chain with their support I was in my new house within 3 months of my house going on the market.

Robert · 16 October 2017

★★★★★ 5/5

Trustpilot

Great service!

We have recently started looking to buy our first home. Preston Baker have been the most helpful, friendly and honest estate agents that we have viewed properties with so far.As a first time buyer everything is new and can be overwhelming; we've found Preston Bakers emails on 'handy tips for first time buyers' very helpful. Other estate agents in Leeds have been nice but not offered the level of service and support that Preston Baker do.A big thank you to Jules & Ben's for helping us with our home search so far!

Sam · 2 October 2017

★★★★★ 5/5

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Jim Holt

My wife and I are very pleased with the valuation Gemma Bolton conducted on our flat. Gemma’s objectivity and unbiased impartiality provided us a realistic valuation, not just one we wished for. We highly recommend Gemma for residential property valuation and sales services.

Jim · 16 March 2024

★★★★★ 5/5

Trustpilot

Absolutely fantastic,

Absolutely fantastic,All of the staff are brilliant, I have no problem with them whatsoever.Sally was the main negotiator, to me, she is warm and friendly. Sally was a pleasure to talk to on the phone, also such a lovely lady when I went into the Office. Sally was very sympathetic when we had problems lower down the chain.We had a lot of fun during this transaction.Although it was 'definitely' performed in a professional manor.Cathy who came to view the house was also fantastic. Cathy also was exactly the same. A pleasure to talk to.Laura and Tasha, who I may add, were not quite (in the loop) but they were equally as helpful, if for say, Sally or Cathy were busy.Lee, who sits in the back, was also there for help, if for instance I went in on a Saturday and "the girls" weren't available.In all, it was a brilliant experience.Yes, we had problems, "down the line" but the way that the kids atPreston Baker took it on board and sorted out the problem wasTop Drawer.Sarah Jane, who moved to the Leeds Office, I think, was the first person that I met, she is equally fantastic.The bottom line is, what a lovely experience, thank you.Such a great family business, well done, keep up the good work.

Jeff · 31 August 2017