Every review we hold for the Sefton office, from every platform, shown as written. First names only.
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5/5
TrustpilotEntwistle Green [Blackpool] - Excellent!!!
I'd like to leave this review to assist other's in their choice of Estate Agent when selling a property.Entwistle Green [Blackpool Branch] are a professional company I would recommend to family and friends.They marketed my property and within a week I had an offer, which I accepted. The staff are approachable, friendly and willing to assist with queries regarding the selling process. Nothing is too much trouble.Unfortunately I experienced solicitor problems which became quite serious. I was stressed, worried and at the end of my tether.Darren Sellwood at the Blackpool branch of Entwistle Green was an absolute life saver. I cannot praise Darren enough....he stepped in and assisted me with the solicitor issues. He went above and beyond to help me and kept me from losing my sanity. At the end of the day, an estate agent's role is to sell your home, not constantly chase solicitors. But Darren took everything in his stride and did just that. Without his help, I'm certain my buyer would have 'cut his losses', withdrawn his offer and moved onto a different property.Yesterday contracts were exchanged to complete on the 19th August!!Darren is approachable, friendly, good-humoured and always willing to help. His customer service is exceptional! He guided me through the selling process and gave sound, sensible advice.I can't thank him enough....he is 'My Hero'I would recommend the Blackpool Branch of Entwistle Green to family and friends with no hesitation whatsoever. Thank-you!!!!!!!
Sharon Β· 5 August 2022
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5/5
TrustpilotGreat Customer Service
After some mix ups with the referencing Claire Phelps the Branch Manager at Entwistle Green personally contacted me to assist with a resolution. She kept in contact with me for 2 days ensuring me that she was working on fixing the mistakes that had been made that were not even her fault. We came to a solution today and I cannot thank her enough for helping us through this stressful time, I would highly recommend Entwistle Green purely because of Claire. Also a special mention to Mandy who has been our point of contact throughout our tenancy and has always been prompt and helpful with any issues we have had.Thanks again to Claire and Mandy!
Sophie Β· 27 May 2022
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5/5
GoogleEntwistle Green Estate Agents in Crosby. Absolutely amazing especially Sam he got me my forever home with no hassle and he's a really nice man
Nikita Β· 29 March 2024
Agent replied Β· 26 October 2024
Thank you for taking the time to leave us this amazing 5* review Nikita Fraughan. Kind regards Lucy, Customer Relations.
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1/5
GoogleIf I could give zero, I would.
Contacted them 2 weeks ago to ask for a probate valuation after our mum passed away. We were told they could not do a desktop valuation. It would need to be an appointment at the property. My sister explained that although she was the executor, it would be me attending the appointment as I lived closer, although none of us are local. Appointment initially arranged for last Tuesday, but we were asked to rearrange due to staff sickness. Rearranged for 11am today instead. Reminder text received at 9am to confirm appointment. They then sent a text to my sister asking her to call them regarding the valuation even though they knew it was me attending the appointment so they could have texted or rang me. My sister was at work, so she sent the message on to me. I rang them to be told they have done a desktop valuation as its only for probate. I've taken a day off work and driven for more than an hour after rearranging my life after they cancelled last week's appointment to be told it was all completely unnecessary. I'm incredibly upset that we've been treated this way at a really difficult time for our family. Its safe to say that we won't be using them to sell the property after this. I just hope they treat other grieving families better than us.
Fiona Β· 27 October 2023
Agent replied Β· 26 October 2024
Thank you for taking the time to leave this feedback, we take all comments seriously and this has been passed on to the Regional Manager to discuss with the branch to see how they can improve for the future. If you would like to go through this in more detail at all, please do email me at review@countrywide.co.uk Kind regards, Lucy, Customer Relations.
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5/5
GoogleHave been working alongside this branch for a number of years now and they are amazing! Thank you to Louisa and Sarah, your great people who are passionate about what you do
Dea Β· 17 April 2025
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5/5
GoogleThe service from Matt and Elise was professional, informative and courteous. They really made a stressful situation easy and to be able to contact them when required was fantastic. Matt and Elise were a pleasure to deal with and I would like to extend my thanks for all their help.PositiveResponsiveness, Professionalism
Claire Β· 27 October 2021
Agent replied Β· 26 October 2024
Hi, thank you for the marvellous 5* review. Many thanks, Lucy, Customer Relations.
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5/5
GoogleWe have just put our first property up for rental with Entwistle Green Crosby. They were extremely helpful and informative about the process. The guidance from Matt and his team made the whole process a lot less daunting. Thanks again to the whole rental team for the help and support.PositiveResponsiveness, Professionalism
Michael Β· 27 October 2021
Agent replied Β· 26 October 2024
Many thanks for the amazing 5* review. Best wishes, Lucy, Customer Relations.
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5/5
GoogleAmazing help and assistance from Sam at Entwistle Green Crosby. He made the search for a new property so easy from the start to the moving in date. Thank you Sam.
Alison Β· 27 October 2023
Agent replied Β· 26 October 2024
Thank you for your terrific 5* review. Best wishes, Lucy, Customer Relations.
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5/5
GoogleCorryn and the team at Entwistle Green made the process of selling my house as simple as possible. Once a set of keys had been left with them, photos taken and listed online, they handled all viewings and queries. Couldnβt have been easier!
Steve Β· 27 October 2022
Agent replied Β· 26 October 2024
Thank you for taking the time to share your experience and for your wonderful 5* review! Kind regards, Lucy, Customer Relations.
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1/5
TrustpilotI had a very bad experience
I had a very bad experience. I paid the letting agent a lot of money. They usually not answer my phone or just cut off.
Keaiwen Β· 7 August 2026
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5/5
GoogleLouisa and Sam were professional and friendly, thank you π β¦
Cat Β· 29 October 2024
Agent replied Β· 12 November 2024
Itβs really lovely to read another 5* review Cat. Your warm opinions are greatly appreciated. Many thanks, Lucy, Customer Relations.
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1/5
TrustpilotHonest opinion
I rarely leave negative reviews, but I felt compelled to share my experience. This estate agent was unprofessional and unresponsive throughout the entire process. Communication was slow (if it happened at all), and I constantly had to chase for updates. I felt completely in the dark, and it seemed like they had no real interest in helping or providing a decent level of service.
Kate Β· 19 September 2025
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1/5
TrustpilotStay well away! They will Gazump You
Only gave one star because I couldnβt write a review with zero! These people are liars who are just trying to get as much out of you as they can. Two and a half weeks ago I viewed a house to be told the lady was wanting a quick sale. And to make a offer and the next day final offers would be took to be fair and not mess anyone around! I made a offer. The next day I was asked for my highest and final offer and told no more offers would go forward from here. A few hours later I was told my offer was accepted. I then got this in writing two days later and was told the house was taken off the market and no viewings would take place now I had my offer accepted. I have paid solicitor fees to get searches done, I have paid the Morgage advisor because he has sent off for our Morgage. Our help to buy isas have been closed and sent for. Today I have a call to say someone else has put a higher offer in and Iβve lost the house. Gazumped! Entwistle green are unprofessional and lie stay well away ! The house is still on Zoopla and right move it has not been taken down! Now I have no house and hundreds of pound out of pocket for fees one paid for trying to do everything right for the sale! How is this fair !
Stacey Β· 26 November 2021
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5/5
GoogleThank you To Samantha for helping us sell our first home, Sam didnβt just help us sell our first home she also went out of her way and chased things to help us purchase our new home. Always really professional and helpful and nothing was ever to much with my many questions :)
Thank you xxx
Shanelle Β· 27 October 2019
Agent replied Β· 26 October 2024
Hi Shanelle, congratulations on the sale and purchase of your homes! Great to read that you benefited from the professional and attentive service of Sam at Entwistle Green and was worthy of a 5* review and rating.
Best wishes, Tracey.
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5/5
GoogleI recently purchased a property through the Entwistle Green Crosby office. Throughout the course of the purchase my enquiries were handled professionally and promptly by Hayley (and colleagues). The service didn't waiver even after we had completed - Thanks Hayley would be happy dealing with these guys againPositiveResponsiveness
Geoff Β· 27 October 2021
Agent replied Β· 26 October 2024
Thank you for your thoughtful 5* review! I will make sure your kind words are passed on to the local team. Best wishes, Lucy, Customer Relations.
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5/5
GoogleWe Had a great experience with Enwistle, and a big shoutout to Louisa! She was super helpful throughout the whole process and made everything way less stressful. Really appreciate her support!
Oluwagbemiga Β· 9 March 2025
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5/5
GoogleLouisa from Entwistle Green Crosby was extremely helpful theoughout the process and was quick to support with anything we needed. Would highly recommend buying through them!
Dan Β· 27 October 2023
Agent replied Β· 26 October 2024
Thank you for the fantastic 5* review and it is great to read that you would recommend us and I would like to wish you the very best for the future. Kind regards, Lucy, Customer Relations.
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5/5
GoogleCorryn and Louisa were great. Sometimes felt as my solicitors weren't keeping me up to date, but I could contact Entwistle Green and they were always quick to update me. Friendly team, professional and polite. I would recommend.
Ryan Β· 27 October 2022
Agent replied Β· 26 October 2024
Many thanks for your fantastic 5* review and recommendation. Best wishes, Lucy, Customer Relations.
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5/5
TrustpilotI 100% recommend Entwistle Green Allerton
A big thankyou to the ladies at Entwistle Green Allerton, especially Gail, Bev and Ellie. We have several properties with various agents but these are by far the best agents we have used. We are renting out a flat in Allerton, it needed some work doing, we had problems getting tenants in. Within 3 weeks of contacting Entwistle Green, they have sorted out all the work at the best cost with little involvement from us, advertised it and got a great tenant in who is paying 6 months in advance. They did it with a smile, professionalism, hard work and they really seem to enjoy their job. We are on a full management agreement and don't expect to spend anywhere near the time or stress we previously had with this property, leaving it in their capable hands. I am now giving Entwistle Green Allerton the management contract for my HMO in Manchester. I fully recommend this team, haven't got a bad word to say about them.
Jeff Β· 15 May 2021
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5/5
TrustpilotI was really impressed byβ¦
I was really impressed by professionalism, support and kindness of staff at Widnes/Runcorn office, especially Amy and Oliver. They are there to answer all your queries and go a mile to help in whichever way. I do recommend Widnes office in all aspects of letting and selling issues. Can't thank you both enough. Cheers
Dolly Β· 7 January 2024
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5/5
Trustpilotused them before and was helped throughβ¦
used them before and was helped through the whole process Mandy boot was supreme to say the least knowing I have good contacts and all will be sorted it a huge help to me
Dave Β· 27 April 2026
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5/5
TrustpilotGreat service and support
Grace was absolutely great from beginning to the end. Personal touch and concern for both buyers and seller made the process much easier. The whole process from setup to launch was well managed. Photo service and marketing helped for a quick sale.
Chris Β· 21 August 2024
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5/5
TrustpilotTelephoned yesterday and spoke withβ¦
Telephoned yesterday and spoke with Gail at Entwistle Green, Allerton. I feel I need to break a habit of a lifetime to recognise outstanding service. I found her to epitomise everything I believe in when delivering exceptional service. To summarise my thoughts: Β· Diplomatic Β· emotionally intelligent Β· highly knowledgeable, able to explain complicated points in a simplistic way and come up with options. Gail is clearly someone who enjoys what she does, as it was very clear that customer service is intrinsic as she's a natural. She has certainly set the bar and should be used as a benchmark for others. Gail has the right attitude - (something that cannot be trained)Entwistle, look after her, as I wouldnβt hesitate to recommend her to others, as she will rise through the ranks of any organisation!In an industry that is constantly bombarded with negativity, it was great to come across a shining example of a true customer champion. Gail is a wonderful ambassador for Entwistle Green and the overall industry. Itβs been a pleasure to write an unbiased positive review. Mrs P.
Mrs Β· 17 February 2021
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5/5
TrustpilotEntwistle green allerton road
I contacted entwistle green about a property i wanted to view to possibly rent, i was in a position where i had to find somewhere quickly and very close to christmas so with two young children i was understandably extremely stressed, Alex Oshea answered my call and from that moment on the stress began to fall away, Alex was very professional but also caring and empathetic to my situation and did all she could to help me, i truly feel she went above and beyond what most people would do these days, whilst remaining professional and keeping within covid safe guidelines when we met, Alex is a true professional as problem solver and she was a joy to liase with, keeping me informed of all relevant information at every step of the way , thank you so very much Alex i hope you know how much i appreciate all youre hard work many thanks wonderful lady. Excellent at youre job and heart of gold. Thanks so much. Vikki. X
Vikki Β· 11 February 2021
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.